Knowledgeable and nice staff. The store is small, but they fit a big variety of outdoor gear in…read morethere. Great location. Easy walk or bike ride to the Patagonia headquarters, downtown Ventura, or the beach. Close to off-ramps from Highway 101 an Hwy 33.

The folks working here were incredibly patient with me when I was trying to decide whether to buy a…read morereally cool yet strange Kavu hat. They even let me try the hat on outside to see how it held up in the wind. I then decided I didn't think the hat would work because I couldn't get it to stay on my head. The guys who helped me totally understood and didn't pressure me to buy. As I was driving home...there was just something telling me...I should still buy that hat. So I turned around and went back for it. The staff was excited to see me back. And I took my strange but cool hat home. Turns out when I tried it on in the store I wasn't strapping it in correctly. Once I figured it out, it fit well. Tried it while stand up Paddleboarding yesterday and it was amazing! The hat blocked out all the sun. But also kept my head cool letting the breeze in. And the wind didn't cause any issues. This hat is amazing! Love shops like this that take the time to help customers out without being pushy. Good prices here to. Will definitely be back!

Showed up at 8:35pm on a Friday, manager Erik and two other employees were just standing around…read morechatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location.

We got excellent customer service from a gal there who's name I unfortunately did not get!…read more She was at the register and was really sweet.

I've been coming to this store for years and have always had great experiences. The store is clean,…read moreand the customer service is usually excellent. Today, I purchased a wagon and the young lady who helped me was amazing. She brought the item down, answered my questions, and even offered to carry it for me. She was incredibly kind and deserves recognition for her outstanding customer service. One thing I noticed was that while I was carrying the wagon through the store, the only employees who offered help were female team members. I passed two younger male employees who didn't check in, even though I was clearly struggling a bit. I wasn't expecting anyone to carry it for me, but a simple offer to help would have been appreciated. I also want to recognize the older gentleman outside who checked on me while I was loading my car and made sure I was okay. Overall, this is still a great store. My only suggestion is to encourage all employees to check on customers carrying heavy items. Maybe because I wasn't older or looked like I struggled but it was heavy and seeing me struggle a bit - A small gesture can make a big difference.

I normally don't leave negative reviews, but this experience deserves to be documented, especially…read moreafter the manager told me that writing a review "wouldn't make a difference." I came in to exchange a pair of FootJoy golf shoes I bought here one week ago. I didn't have my receipt on me, so the associate scanned the shoes to look up the "lowest selling price." Their system came back with $19 for shoes I paid $110 for days earlier. When I asked how that number made any sense, no one could explain it. No price history, no verification, no transparency just "that's what the system says." I wasn't asking for anything unreasonable, just a fair exchange based on the actual purchase price. The part that pushed me to write this review was the manager's response. Instead of helping or even acknowledging the issue, he told me that leaving a review "wouldn't make a difference." That's not just dismissive, it's unprofessional. He said he wouldn't even consider making an exception because I had dropped the F-Bomb in reference to their insane store policy and ridiculous lowball valuation. He also demanded that I apologize to the associate for using the F word. For the record, I found my receipt and will be returning the shoes properly. But the principle matters. If their system is generating inaccurate "lowest selling prices," that affects more than just me. I'll be filing formal complaints with the appropriate agencies so this doesn't get brushed aside. I'm sharing this so other customers know what to expect if they try to make an even exchange without a receipt. A $110 purchase shouldn't magically turn into $19 because a system says so and a manager shouldn't act like customer feedback is meaningless.

I returned a pair of swim trunks that was outside of their normal return policy. They were very…read morereasonable and were able to make an exception for me which I really appreciated. Love their products and appreciated the great customer service.

I had an extremely disappointing experience today at Patagonia. I came in for what should have been…read morea very simple exchange of an unworn jacket, but the interaction was immediately made uncomfortable by an employee named Maddie. From the start, she was rude, combative, sarcastic, and unnecessarily aggressive throughout the entire process. Instead of simply helping resolve the issue professionally, I was met with attitude, condescending remarks, and an overall hostile demeanor that made the experience far more difficult than it needed to be. As a customer, I expect basic courtesy and professionalism -- especially from a company that prides itself on customer service and brand values. The exchange itself was straightforward, yet Maddie handled it in a way that felt confrontational and unwelcoming from beginning to end. It honestly left a terrible impression of the store and the company overall. After being a customer for nearly 30 years and a brand ambassador for this company, I truly never expected to be treated this way. If this is the type of people Patagonia chooses to employ to represent their brand, I do not believe I will be moving forward with purchasing their products in the future. I rarely leave negative reviews, but this experience absolutely warranted one.

Great cashier! Helped me with my exchange. I love the new flooring! Leslie and Kasie were very…read morehelpful today!

Showed up at 8:35pm on a Friday, acting manager Erik and two other employees were just standing…read morearound chatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location. Store manager on a later day justified their mistake, all employees that day thought it was a Thursday and not a Friday.

Great service. Have a wide foot and it was really helpful to have a salesperson fetch shoes they…read moreknew would work well.

Although service at Mile 26 Running is excellent, be aware that shoes they sell there have little…read moreor no warranty support from the manufacturer. I paid close to $200 for a pair of Hoka's that were supposed to have excellent arch support. They failed after 10 months. Manufacturer asked for numerous photos of the shoes as they had a 1 year warranty. Their reply was 'we see no unusual wear'. Arch support is internal and can be seen in photos. Even the employee of Mile 26 acknowledged an arch support issue. Very disappointed in Hoka's warranty support! No longer a Hoka customer or advocate!!

This store is awesome! Definitely for the active outdoorsmen/women as they have a fantastic…read moreselection of products! Very pricey! Not a fan of the location... (not a fan of The Collection) if you're lucky you can find a parking spot on the street near the entrance but you have to pay at the meter otherwise park in the structure behind the building and walk so if you're in a hurry? Not a good option. I came in for a gift card for my son and gave his phone number to accrue his points... I've done this before and it helps him!

Incredible sales staff LG and super helpful. You can't match the expertise anywhere else since REI…read moreclearly is the leader in everything related to the outdoors

Very friendly and knowledgeable staff. Been going here since they were at their previous location…read more I'm more of a collector than a shooter and I've bought some nice rifles from John and crew. They have some military surplus things - and modern accessories. I value their advice even on gun related issues and brands they don't sell. I try not to take up too much of their time when it's crowded. They seem to have a pretty large customer base including law enforcement, many of whom like to chat. I need to stop by soon and ask about mounting a period correct scope (hard to find) on an antique rifle I bought there. I've also been there a couple of times when a rude customer makes a scene over nothing and are politely asked to leave. Battlefield Adventures is always my first stop for anything firearm related.

Buying a firearm second hand from these people and they've had me on hold for about 2 months, I…read morethink they're secretly racist they're making go thru hoops