The food is great and the staff is so nice. That means so much these days when people are often rude. God bless the staff and thank you for always being there when we need dinner! read more

The beef with a little gravy was tasty but salty. The fries were ok. My husband had penne with sausage. I had a taste. The pasta was good. Cooked perfectly. The sauce was also good. He ate it all. I had plenty left from the kids portion. I wanted to try it. I wouldn't go back. They tried. It wasn't us. read more

Random stop on my way to the hotel. Out here for work and the drive to my lodge was too long to wait. Saw this place so decided to check it out. Ordered their classic buona beef sub with fries and lemonade...and wow it was splendid. Learned they marinate their beef briskets in gravy...now I know what you're thinking whhhatttt??????? Yes and the flavor is amazing. First off the meat is very juicy and the gravy marinade wasn't too thick or salty at all. The bread it came in wasn't soggy at all either and gave it the perfect crisp and soft texture to each bite. I didn't realize you can add bell peppers and onions to the sub so ordered it just as is but the flavor was still amazing. Oh yes and the fries were just made and tasted fresh and homemade Wasn't expecting much at all for what I viewed as fast food but it was beyond my expectations. Would try if you're in the Chicago area read more

Buona - Fast Food Near Me - Countryside, Illinois

I often pass this place up. Mostly because it takes forever to get your order. Today was a huge improvement. Food taste great. Place is often super clean. The big negative for me is how long it takes to get my food. I usually come around 4. Don't normally expect it to be really hectic at that time. I stopped coming after how long it would take just to get a beef and fries. Today, I got my food real fast. Tasted great. Hopefully, this is something they have corrected and it's improved. I'll come again because a friend gave me a big gift card for the place. We shall see. read more

Buona - Ate inside and was served cold pasta? Boxed this up and the fries at the table were still insanely hot. - Fast Food Near Me - Countryside, Illinois

I visited a very nice restaurant that was clean and spacious. The beef sandwich I ordered was excellent; the beef wasn't greasy, and the sausage was cooked to perfection. I also enjoyed the Oreo shake, though it had a bit too many Oreo chunks in it for my liking. The service was really nice they offer to pick up your glass plates when you're done eating. read more

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I just bought an Italian beef combo and one plain Italian beef and got charged $30. That's crazy won't be going back to Buona beef.

I often go here and do the drive through and or curbside pickup. I recently decided to go inside and eat because I was really hungry and I didn't want to eat inside the car. Going through the drive through is usually a pretty quick experience and the customer service is usually GREAT. Going inside the restaurant was a bit different, the cashier was really nice. The restaurant was spacious, bright and clean but my experience after sitting down was a bit DIFFERENT. One of the workers, I presume she cleans the tables; kept walking past my table, every few seconds, and looking at my table. It made my experience a bit odd, I'm not complaining just mentioning it made my experience a bit different. Otherwise it wasn't a bad experience. I love their meatless beef's and I usually tell all my family and friends about it. read more

Buona - Meatless Plant-Based Italian Beefless Sandwich - Fast Food Near Me - Countryside, Illinois

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Onion rings were an up charge to combo but did come out hot. They clearly don't or forgot any salt on them. In a to go bag with no salt that's a little bit of too bad. Beef size just adequate. Combo #1 with rings $17 bones. Ouch. read more

Terrible fries dredged in some yuk seasoning Hand a beef decent but bad after taste maybe from the onion rings or fries!! Never again read more

Service is slow and food is mediocre and expensive for what it is (just the world we live in) but slow and blah is not worth it given the location a handful of tries read more

Love Buona so much! We were so excited when one was opening close to home, however, this location has only been disappointing. My parents went for their first visit and were disappointed at the lack of beef on the sandwich and how dry the sandwich was (they didn't ask for it without juice). They also ordered a chocolate shake and it was white and tasteless, hmmm I went to visit recently and this location was closed during lunch time due to a power outage for hours. It was sad. Lastly, my mom still hasn't gotten a $10 credit they emailed her about due to her bad experience. She has followed up twice with no response. read more

Buona - Fast Food Near Me - Countryside, Illinois

Was excited when I knew of this new location and the fact that it had a drive through. I placed an order for three large beefy sandwiches with cheese cheese last Sunday through drive-thru. Got home and to my surprise they didn't have cheese. Was disappointed, called the location and when I asked to speak to a manager they hung up. Called again and they were hesitant to get me the manager. After waiting for a while I spoke to manager and he stated they would issue me a $10 credit, never received credit. I understand that errors happen but when you spending over $72 dollars in food they should at least honor credit and ensure accuracy. Very bad customer experience at this location. read more

Buona - Total charges for a meal - Fast Food Near Me - Countryside, Illinois

Very good food. Staff is always super helpful even if they don't know they answer they always get the right person that does.

Don't believe the BS one start reviews, those are reviews by a group of losers that only have one review and no more and/or 1 review and 100's of Yelp friends. Their reviews are BS. Had lunch here today about 1PM. Friendly staff and food was excellent!! On my Buona Beef app it did not show I had any rewards, but the friendly cashier that took my order said I had 2 rewards, so chose the free French fries, they were delicious like the food and the shakes, tasted my wife's peppermint shake, OMG it was really good too like my shake. read more

The service at this location is so bad its comical. I went through the drive thru I placed my order and I was told to pull around to the side and someone will bring it out. After waiting 20 minutes I leave my car parked there and walked into the restaurant and asked where is my order. I am then told the person who was suppose to bring it out went home and forgot to tell someone to bring out my food. I called the manager the next day and was invited back to replace my order. A week later I came inside this time and told them who I am and they said they will replace everything. A young clueless girl calls my name and hands me a bag with one item. I told her this is not my order it's food for 3 people. She said she is sorry so I wait and then she hands me one bag and I said I don't think its all here and I repeat what I ordered and she say no its all in one bag. I drive home the bag soaked through the bottom because she wasn't bright enough to put the sandwiches right side up and all the beef juice leaked out of the plastic sleeves because she put them in upside down now I have a nice stain on my carpeting in my car and to top it all off.... I was right the bag wasn't big enough for my entire order because half of it was missing. read more

Eh. I waited far too long in the drive thru and watched employees walk around and no one addressed the fact that I had been sitting there for what felt like a few minutes. I ordered one beef. I won't be coming back here for employees that aren't moving fast enough and a beef that didn't feel like extra meat I paid for. read more

Right now I am eating a sandwich from your business after 20 some odd years. I didn't care for it before, but different locations deserve the chance, right? Tried giving you the benefit of the doubt. Why is the beef so GD salty?!?! Trying my best to not be a Karen, but this was my same problem years ago.... Please fix it read more

Buona - Beautiful presentation of a beef sandwich, way too salty - Fast Food Near Me - Countryside, Illinois

The food and service there were awesome !! Rich the manager was personable and kind , it was like coming into a family restaurant, and I am grateful , we don't see establishments like that anymore . Thank you Rich for your kindness read more

Scheduled 2 pm delivery this am Delivery cancelled by Buona (with no explanation) after receiving text that food was on the way. read more

Was there today and they don't have a fish sandwich. Christian community that doesn't offer fish sandwiches during lent. They did have a pepper and egg sandwich which was awful and overpriced. 14.05 for a pepper and egg sandwich and a small onion ring. These people are gouging people for no reason. I won't be going back to this rip off swill hole. read more

If I could give this place 0 stars - I would. My boyfriend and I went here the other night because I enjoy the other Buona's in the Chicagoland area & have never had a problem before. I guess there's a first for everything. I ordered the chicken avocado power bowl & chicken Caesar salad. The chicken was dry as all hell. Not seasoned . I choked so hard putting that first piece in my mouth that I didn't even want the rest. Salads really aren't that hard to prepare and it was still inedible. My boyfriend ordered the Italian beef combo and a chicken sandwich. Idk if it was the chicken or the beef but it had him in the bathroom for 2 days. Never again will this location get our business . SHUT THE WHOLE THING DOWN . read more

Ordered a beef, asked for it to be wet, dipped. Instead got a super salty and dry beef sandwich that I choked on. Just look at that sorry picture. Never again. read more

Buona - Dry beef - Fast Food Near Me - Countryside, Illinois

The classic Italian beefs always hit the spot. And they have wonderful customer service. We ordered takeout and when we got home noticed they left out one of our beefs, so we called and they were so apologetic and compensated us with the replacement beef, a refund for the beef that was missed and a voucher for a free beef in the future. With a place this busy mistakes happen, all people have to do is quit complaining and give the business a call! read more

They made us wait for 30 minutes before we could get our food, by the time we got our food home it was cold. There were things missing and when I tried to pick up the order it was mass confusion. Won't be ordering anything from that location any time soon. read more

For fast food, Buono Beef is probably one of the best. The 5" sandwich is diet friendly but big enough to be quite filling. This is a new location and the parking is quite sparse for the traffic they are/will experience but they seem to have a good drive up procedure that's efficient and fast. read more

This joint gets five because of the vegan beef! Supposed to only be a featured item for a limited time, the demand for the sandwich has convinced Buona to keep the vegan beef on the menu for an extended time. This review will stay five stars until that goes away! The vegan beef is straight up delicious. Shout out to Uptons for making the delicious meat. One of the best things about Buona, and some of you may disagree, is that their fry portions are not too big. I never feel gross after eating a normal order of fries here. I don't need a pound of fries to get my fry craving. Something on the menu for everyone and a must-stop for Chicagoland vegans! Thanks for thinking about us, Buona! read more

The beef is just to salty. I was thirsty all afternoon. The hamburgers and margarita pizza are a better choice.

Had my sister pick me up a 5" beef while I was at work and I didn't get a chance to open it up until I got home and got this.... I understand it gets busy and there's a lot of orders but this is insulting and very disappointing as i was looking forward to eating a beef sandwich.. not gravy bread. My fault though for not checking everything like i usually do. read more

Buona - 5" Beef - Fast Food Near Me - Countryside, Illinois

Kudos to Zay for going above & beyond in rectifying a minor snafu on our eat-in order my grandson & I placed Thursday evening. Although it was no major issue, him thinking outside of the box was noted & appreciated. Oh, & the food is good also. read more

Disappointed first time at this location and th service was very bad. Took a long time to receive my food. And they forgot the sweet peppers on my wife beef and it took forever to get them. Last time I go to countryside location. read more

Anytime I've ordered from here, the food has been delicious and their staff is always friendly. Some of my favorite items are the roasted veggie pizza, chicken Caesar salad, cheese fries and, of course, the beef sandwiches. The last time I visited, there was a minor issue with my order. I brought it to their attention and the staff went above and beyond to resolve the issue. I appreciate the great customer service! read more

Ordered 3 salads, and they were all wrong but the empathy that Roberto (assistant manager) expressed, his connection, and eagerness to help and make everything right really speaks to the type of business this is. Although my order was messed up, the customer service here is beyond superb. He resolved my issue by listening to me, treating me like a person, understanding my sentiment. I swear I felt like I was at Verizon, or Chick Fil A, or Trader Joe's. Aside from the food quality, service like this puts you guys above your biggest competition. Love y'all. read more

Overall, I'm basically happy with the food I have gotten from Buona. That said, some of the portions seem to be a little on the small side. The bread used for the beef sandwiches seems to be smaller in diameter than what one receives at other beef sandwich venues. Less bread = less beef on the sandwich. The "Chicago-style dog" has all the proper ingredients but the proportions are a little off. The actual hotdog seems to be smaller in diameter than what is normally served at other restaurant like Portillo's. And the pickle is as large as the hotdog which is a bit overpowering to the taste. The above comments aside, I still patronize Buona for a quick meal. read more

This place is fab. They have vegan and non vegan options - which ticked a lot of boxes. The food was hot, fresh and tasty. I would absolutely go back again. read more

I love Buona and have been a rewards member for years. The Bolingbrook location is superb. A+ quality and service. Darien runs a close second. When Buona opened a location in Countryside, I was very happy. We have now been to this location three times and will never go back again. I rate Countryside an F for failure. Nothing is good. The pasta orders are always cold and they give you skimpy small portions for high prices. The beef sandwiches are consistently lacking in quality and meat. The Chicken Pomodoro was beyond awful and I ended up giving it to the dog who eats anything. They used chicken end pieces that were thick and gross, wilted tomatoes, and I couldn't find the avocado. It must have left in horror. The sandwich slipped and slid when trying to eat the hard chewy bread so I gave up and called the dog over. The fries are the worst I have ever had. Absolutely worst. YUK. Never again. read more

I have liked Buona for years, going back to original in Berwyn. Beef is super tasty, chopped salad is delicious with many ingredients including black olives, and my latest dish that I tried this week is unbelievably delish: avocado chicken bowl. I can't emphasize enough: chicken had perfect char, plenty of sliced fresh avocado, on a small tasty bed of what I think may be baby spinach and tomato. An I identified light dressing gives it a slightly sweet unique taste. Highly recommend! Hope this location does well, it is my closest choice. read more

I'm a sucker for good Italian Beef. I make my own, too, along with my own pork burgers and pre-cooked pork, so I do have some inkling of what is going on with food. Buona Beef has their recipe down pat, so I have no beef with their beef! Yes, I can see how customers may feel that they yet to "hit their stride", yet, considering that the paving of their new parking lot was literally being finished five minutes before the grand opening, and that the management team is working with almost all new hires in a deplorable employment market, I feel they are doing a good job. Yes, on one of our four trips there so far, I did feel a bit short-changed on serving size. An "original" seemed a bit light on the beef, and a sandwich ordered "dry with juice on the side" simply had too little juice in the little serving cup. (I made up some of my own to add.) Yet, when we ordered a Family pack, we were able to stuff our bread to the proverbial "max" and still had juice left over, not to mention tasty sides. So, I'll ding them a point for "consistency of portion control", but I think that with a few more months of experience under their belts selling in the very competitive mile-long "food court" of Countryside, store employees could easily smooth out these details! Welcome to Countryside! read more

Never really liked Buona but it's been a while so I thought I'd try the new location near my house. Still not a fan. Possibly the worst beef I've ever had. Took a very long time for our drive through order as well and only 3 other cars in the entire lot at the time. read more

Ordered a burger, cheese fries, and a canoli. Burger SUCKED - BIG TIME!! Extremely dry and waaaayyy under seasoned, and they put SWEET PICKLES on it!! Way to ruin a burger! (although it didn't take much to ruin it!) Cheese fries were awesome (although for what they charge for an order of fries, they could give you a bigger order), canoli just OK. I certainly hope their beef sandwich is much better than their burgers, or they'll go out of business quickly! I definitely won't bother to order from them again - very disappointing. read more

I ordered for catering and it was wonderful! I had beef, one of the chicken dishes and the sausage and pepper dish. The food was hot and ready. The manager was awesome helping to Load my car. Everything was ready at my pick up time and my 20 guests thought the food was better than another popular beef place that I used to order from. I will continue to order from Buona and can't say enough nice things about them!!! read more