I have come here at handful of times over the years and on every occasion the staff has been excellent, from the staff at the counter to the technicians that take your imaging, it's always a painless process This time, with Covid restrictions and the triumvirate of the emergency clinic that stitched me up and My insurance company taking a week to do the approval, I was pleasantly surprised to get an 8:30 PM appointment on a Friday night. With cutting my tendon I was told timing was of the essence, so this late night appointment allowed me to meet with a hand surgeon the following week and get into surgery ASAP; OSS (surgeon) Even had a direct login to Burbank Advanced imaging, so I didn't even need to bring the copies of the MRI with me, Even though I did. read more

I recently injured my knee, so my doctor asked me to have MRI done. I came to this place checked in very easy and quick, I should have asked the Name of the nice lady that helped me out. Few minutes later gentleman came and took me in, show me the clothes changing room etc. he also helped me put on the gown because it had 3 arm holes!!!! Never seen this before. I am a claustrophobic but the way this gentleman explained to me the process make me feel comfortable I completely forgot about the claustrophobia and don't know how that 30 minutes when by. I asked for his name and tanked him for his kindness. His name was Garen. read more

We drove 40minutes for an evening appointment and we were told that the appointment was canceled for an unknown reason. It was quite frustrating since my parent had a follow up appointment the following week and was going in and out of ER for the last 3 weeks. The professional woman at the front was apologetic and asked the Tech if he could be scheduled for that evening but she was told that they could not attend my parent that evening - mind you he is a diabetic and was fasting since 3pm. I would suggest that folks call ahead of time maybe days to make sure that their appointment hasn't not been canceled for whatever reason. These type of appointments are so crucial, what if my parent needs treatment/surgery right away? This has definitely delayed things. We are beyond stressed. read more

Very poorly managed front office. Techs are great but the front office is a mess. Corporate scheduled at MRI for me today 3/10 at 8 AM told to be there at 7:40 am. Website was down last night Tech was here at 7:45 but the front desk just showed up at 8:21. Clearly a DST issue but much bigger than that read more

I am writing this review as I am on the phone with this facility. It has been 42 minutes out of which 10 minutes I have been on hold. this is unacceptable, I feel like I am being laughed at by this associate. read more

I was able to schedule an MRI the same day I called Burbank Advanced Imaging (RadNet Burbank) and was delighted I could get in quickly since my issue is quite painful and treatment is dependent on the results from the imaging. After waiting more than a week for a report, I called to find out where it was. I was told the report would take 10-14 business days to generate. Three weeks from the day I had the MRI. read more

Third time that my mother's appointment was rescheduled. Originally the said that the tech they had wasn't certified to do the exam she needed to get done. The second time they said the tech that was certified to do the exam they said he left home early for what ever reason. This last time they kept me on the phone an extended amount of time with the calling center going back and forth with the imaging center to make sure the proper tech would be available. They called me a few hrs before the appt to tell me there was no tech available that was certified to do the exam. What is the point of this place if they are going to be this useless! If I could give zero stars I would. read more

This is an Amazing facility for your, Open MRI, CT, and Ultrasound needs. I always encounter friendly smiles on all my visits. Today Sunday May 26, 2024 is another day to have an MRI done. I'm always nervous and sometimes frightened thinking about being in that extremely small tube. Today however I had the pleasure of being checked in by a wonderful young woman named Christa (Patient Service Representative). She is the only one I see managing the front area. She was professional and kind when taking all the necessary information from me. As my name was called and I was lead in back by Marchesa (MRI Technologist). She explained my procedure, asked if I had any metal in my body etc. As she prepped the room for me, she made sure I had ear plugs, she also gave me a device to press if I felt the need stop the procedure for any reason. She also was professional and caring. She made sure I could hear her voice before, in the middle, and after each scan. She helped me in and out of that dreadful tube. I'm writing and posting this to say I'm well pleased with my service at Burbank advanced imaging Center located at 10101 Riverside Dr. Toluca Lake, 91602; 818-762-2626. I just wanted everyone to know, I was treated like a caring family member by two AWESOME professional women. Touché to them in ALL their future endeavors and for helping make this business a stand out facility. MDEL read more

I normally don't leave reviews but I feel the need to make sure it's important that people understand this center can be very careless about your personal information. At some point my address was entered wrong which resulted in me not receiving any bills for my MRI. Because of their mistake, they sent my unpaid bill to a collections agency...for their mistake. The address they had was clearly not my address. Even the collection agency had the wrong address but thankfully I received an email from them otherwise I never would have known about the bill. I never received an email from this center either or a call informing me they would send my bill to collections. When I asked for them to please send me the paper I filled out in the office as well as the license I provided that showed the address I used, they sent me some electric signed document that didn't prove I wrote down the wrong information. The gentleman assisting me was nice and patient, but clearly was not understanding the issue. read more

I usually don't write reviews and am a go with the flow type of person. However it has been a nightmare trying to get my mammogram. For the 3rd time I got called and told my appointment needed to be reschedule. First time the tech went home sick, so I was understanding. Not sure the reason on the other 2 times. If the next one is cancalled, I'm going to look at a non Radnet place to have it done. Maybe I should do that now. read more

3 weeks and still no report. That should tell you everything you need to know. Three freaking weeks!! For an MRI report!!

This place is a fraud. Came in the morning at 6am they said your appointment is canceled we called you. they never called. the lady was lying. she rescheduled me for next day then when we called they canceled again. Dirty lobby Dirty liars. DO NOT go there read more

Efrain is the best MRI tech. Thank you for making my experience which is stressful for me as good as it could be. read more

Not happy with the wait time. After scheduling via phone and providing all the information, i had to provide all my info again. Took the day off to do my exam and then schedule other doctors appointments, but did not get into the exam room on time. Had to wait extra 1 hour from my appointment time. Arrived 20 min before to complete paperwork and had to wait another hour wafter that. Forces me to cancel my other appointments that i had scheduled. I will not recommend this place. One positive is that Parking was nice and easy. read more

Burbank Advanced Imaging - Diagnostic Imaging Near Me - Toluca Lake, California

In my ten years of getting my daughter MRIs for her brain tumor I have NEVER experienced such unprofessional and disorganization with a front office. Almost 3 weeks ago I scheduled her MRI for the following week and several days later called back just to make sure the authorization had gone through and there was no way we would walk through the doors and her not get scanned. They told me the auth had gone through and we were good to go. Only for them to call me AN HOUR prior to her scan to tell me they didn't have clearance. THEN, I get an emergency MRI scheduled for the following week and here I sit in the office two days before her scan and they haven't even sent the authorization in to her insurance!! I made an hour round trip just so I could speak to someone since no one will answer the phones and a manager will NOT call me despite me asking on two different occasions for them to call me. Now my daughter may not get her scan again, we are about to go out of the country this weekend and she's an 11 year old with a brain tumor. This is the most insane situation I have EVER been in and o will NEVER work with this company again!!! read more

This is a medical establishment and the staff is clueless on how to properly wear a mask.??? How is that possible that many workers here don't cover the nose when wearing a mask. THEN WHY ARE YOU EVEN WEARING IT??? Pathetic read more

Burbank Advanced Imaging - Workers clueless about how to wear masks - Diagnostic Imaging Near Me - Toluca Lake, California

I am surprised that this is a Radnet location, I have been to other locations and always had a good experience. First off, the waiting room is dirty and the chairs are all torn and worn, made me wonder what the procedure rooms and equipment were going to be like. The office staff took so long to just check me in and then I waited quite awhile for my MRI even though I had completed all the forms on-line in advance and arrived well ahead of my appointment time. I heard one of the staff tell a patient that they were very low on doctors and results were taking much longer to get. Radnet needs to give this location some attention and sad to say I won't be going back even though this location is so convenient for me. read more

I've left 10 messages since March to get results of a CT scan to my Kaiser doctor. They never answer their phone or respond to messages left. read more

Great customer service Manuel C . When I walked in to do my MRI I was nervous about it as soon as I got greeted by Manuel very courteous and professional. He said don't worry this would be fast and by the time you know he was done doing the MRI. read more

This review is specific to the scheduling process and inability to contact a human being at the actual facility. I initially received conflicting test prep instructions from RadNet and Burbank Advanced Imaging itself. )RadNet is the scheduling network that manages everything administratively for all of these Imaging offices). I then tried for multiple days to get in touch with the staff at the facility, left messages, etc. so I could get clarification, but I failed. Then RadNet was no help as they just put me in a call loop and sent me to the wrong facility. I GAVE UP and canceled my ultrasound. How can I have confidence in the exam and results if they cannot even handle returning a call to a patient or providing clear instructions. Must everything be outsourced??? Can they really NOT afford to pay a medical assistant to schedule appointments and answer the phone? SMH. read more

If I can give this place one star I would. It's not the technicians that are the issue it's the front desk. They constantly screw up their one job; their knowledge on each patient that walks up to the glass. The fact I was there four times in the past several years each time they have fucked something up. As I go off of instructions of getting a half an hour before my scheduled time I end up waiting 45 more minutes until I walk up to the glass and ask what the issue is. She says "oh sorry the technician is running late". Not only that but the confusion on appointment times. This place is a joke don't go, Unless you wanna waste your time read more

I have had a bicep not working for some time. I have very limited time due to my work. I called and made an appointment, drove over there at night in the rain, and got a scan. The tech was really nice, but she said "our machines don't work on your sides for anyone weighing over 180. Scheduling doesn't ask about your height and weight so people have to come back all the time." Apparently this is something staff repeatedly tells management. How can a seller of medical services routinely give people terrible service? Why can't they fix this issue? The apparently could have just sent me to a location down the road if they had requested that schedulers consider the limitation of this location. Don't they appreciate the time, hassle, and expense we deal with? Don't they understand that we want to have our MEDICAL ISSUES addressed promptly? They aren't treating this anymore seriously than a messed up order in a Taco Bell drive through. Management for RADSCAN SUCKS. read more

Came in for a CT scan. Nurse severely damaged my vein while giving the contrast! Now I may have to go to the hospital! She was very coldanddidnt care about how I was feeling when I said I was a little dizzy. Terrible nurse! I've been in pain for hours because of her! The only reason I didnt give1 star was that the place was clean and the front office staff were nice. read more

If I could give Burbank Advanced Imaging negative stars, I absolutely would. My MRI was submitted to insurance over a year late, well outside the timely manner window, so my insurance denied the claim (for $1,500). After calling every month for over a year, and being assured that my account balance was zeroed out on their end while they worked it out with the insurance company (they take *complete* blame on every call), my "bill" was sent to collections, and is now going to hit my credit report. I'm absolutely helpless here. Outside of legal recourse, I have no idea where to take this. The cynical part of me thinks that insurance isn't paying them back, so they're hoping to take advantage of me, knowing that I'm cornered as an individual. My advice is stay far, far away from this place. Happy to answer anyone with questions, or provide more detail to anyone that has experienced something similar, or to help give this review validity. The fact that they don't even respond to one-star reviews really shows you what kind of a place this is. read more

Burbank Advanced Imaging - Did not submit in a timely manner to my insurance, took the blame a dozen times on the phone, and sent me to collections a year later. - Diagnostic Imaging Near Me - Toluca Lake, California

I saw something todY when I was there for an xray I wish I hadn't. A patient asked a question and the nursed yelled at him and was very disrespectful. Nurses need to show compassion. She is really in the wrong profession and needs to move on. That patient was very upset and kept saying don't yell at me. They need more training read more

I gave them my insurances accurately but charged me over $1000. I called and apparently they didn't have some part of my insurance when I gave them all the info; including HRA info. In a few months, here comes a collection agency trying to get the money. Then there was a new notice with a less than 1000 amount with interest charged....also a $600 payment showed up and it wasn't me...probably some insurance they didn't get the codes right and was rejected. So why am I paying interest and why don't they charge my HRA for any out-of-pocket? So for that aggressive action and flubs I am going to trial with their collection agency...including a discovery process to see what they were doing and/or not doing with this bill. The discovery results should be interesting. My experience with the service is OK but files I got of a fracture years earlier did not include the player which is proprietary and the only player that would display the files. They were willing to give me the raw data but with no software to display it. Otherwise, they said they would give me a fax (this after I paid for it). read more

The people here in Advanced Imaging center are very nice and welcoming i have appointments at 11am to get my ultrasound here today and my technician are very awesome i recommended this place read more

Excellent service by Sandy C. in Medical Records. Stay away from 3808 Riverside Dr in Burbank facility. read more

Great service by the tech. No wait time with my appointment. Tech for my MRI was great. The only bad seed is the young male front desk receptionist guy. So rude no customer service basics. Terrible. Also, pretty hard to get anyone to answer the front desk. I still haven't gone through. They hang up after you wait for someone to answer. Krz read more

A miscommunication on a scan request had me going back and forth between Burbank Advanced Imaging and my doctor's office. One side kept saying they requested two scans while the other side said they received one. Both claimed it said so on their records. Both placed the onus on me as the middle person to communicate between the two offices. On my fourth time explaining to BAI, I spoke to the records keeper Sandy, who was able to empathize and take initiative to call the staff at my doctor's office to clear it up. It turns out the requests were not filled out specifically to what my doctor's staff said was requested. This was resolved by a simple act of professionalism and I have to give acknowledgment and respect to workers like Sandy and Sam (for checking records) who treat patients like real people and not just a job. Thank you Sandy and Sam. I appreciate you so much. read more

I needed to pickup MRI and X-rays images on a CD for my neurosurgeon's appointment. The young lady at the front desk was quick and I was in and out in 10-15 minutes. And she was polite and professional. Works for me :) read more

Everyone hates going to get X-rays. It's always cold and really bright lights and you feel like cattle being put on the conveyor belt into the meat grinding machine. BUT NOT HERE! I barely signed the paper and already this nurse calls my name. Didn't even wait a full minute in the waiting room. The nurse was incredibly charming. Her name was Katie and she made me feel at ease. That's the most important thing at these places because some of us are facing some tough journeys ahead of us and that's why we show up in the first place. What a gem of an employee. Even the front desk people were really nice too. It's like they actually like the place they work. We should blame that success on upper management for treating them well. So I go in the ultra sound room. Usually it's freezing cold but this place was so nice and warm. It made me very comfortable. And I didn't have to stare at bright Florescent lights. They actually went above and beyond to have dim lights. You'll appreciate that when you are on the bed looking up and thinking about your demise. Over all I had a great experience and Katie deserves a raise for making it enjoyable instead of stressful. Again, thank you for treating us patients so well especially when we are dealing with such crazy issues. Have a wonderful day. read more

Great employees! However, the office screams for a makeover. They are stuck in the 1990. It is really ugly decor, there is nothing modern in that place. read more

PLEASE AVOID this Image Center at all costs. I took my mom for a CT scan last week. It took two technicians to try to get her vein to inject the contrast. It took four tries but still no success. I'm very astonished that the 2 technicians lack proper training on injecting contrast through the vein. They wanted me to reschedule but there was no way I would allow this happen to my mom again. I called to speak to the manager to give her feedback on the lack of training and when they transferred my call the manager named Jennifer hung up on me. So the center lacks technical skills and professionalism. I'm very surprised this place is still open with all the other bad reviews. read more

had appointment, got there and was told 45-1 hour wait in a crowded waiting room. I'm high Covid risk, had to leave and reschedule. one person had been waiting over an hour. Not acceptable. read more

Very unprofessional service, very rude workers The front desk workers are very lazy, they never help you. Do not go that location

Horrible service. Walked in got attitude from the ugly chick in front. And nobody bothered to ask why I'm Standing at the counter waiting like an idiot. Now I gotta find another place to get an x ray. Dumb place read more

This is our third visit !!!! Yes THIRD visit to Radner imaging and after everything we go thru to get to our appointment the MRI machine breaks down!! Today at the Burbank location literally half way thru our testing Technician Fernando pulls my lilsister out and goes..oh sorry, we can't proceed the machine broke down..are you fricken serious!!!! Now Jasmine from front desk send me to a further away location for a 4th!!!!!!!!!!!! Appointment!!!!!!! So sooo dissatisfied and disappointed 4th appointment!!!!!!! This is ridiculous!!!!!!!! I'm so upset!!! read more

Not easy making appts their system needs to be more efficient . But I like coming here because is lo mins from my house so is very convenient for me . The staff is always nice and they do take good care of me. read more

After waiting a month for an appointment, they canceled it hours before the appointment. The next available appointment is another month away. This place has more disappointments than appointments. read more