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Santa Clara, CA

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Burberry

3.4 (130 reviews)
Closed 10:00 am - 9:00 pm

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GlobeTrotter L.

In A Nutshell: -London'a iconic luxury brand Burberry should be a staple in everyone's wardrobe. -You don't need much, just a splash of the checkered pattern will enhance your outfit. -The location at Valley Fair has been here for years. -It's always clean & organized. -Don't forget to ask about their private sales, which aren't advertised. Overall, the brand is timeless, grab a piece or more.

Sleepy S.

Great customer service very helpful just left from buying my bday out fit the lady an man were very helpful in my undesive choices 1st time here at burrberry definitely coming back

My beautiful new wallet! $550 before tax
Hurjane V.

I don't dress to impress so it's kind of annoying that I never get helped at when I walk into a luxury store (I mean, it's sales tactic). At Burberry though, I was quickly helped by Johnny and he was there with me the whole way while giving me space to think and answer my questions. Within 15 minutes of walking in, I fell in love with my continental wallet which I bought on the spot! Tax is pretty heavy here..not sure if it's cheaper in outlets (or if you can even find the style). However, service is great! Tips: -They have a 30 day return policy! As long as there is no sign of visible wear and tear. -Each item you purchase gets a full year of warranty! Any damages, bring it in to be fixed/cleaned! -10 cents charged for their reusable bags! Overall, Burberry has high quality items and really beautiful designs. I would not hesitate to come again!

Closure defective. Won't stay closed.
Mel W.

My man bought me my first Burberry handbag less than a month ago. When we purchased the bag the staff was friendly and helpful. The manager explained the warranty and made me feel confident about the company standing behind there name. This was very important to me because of the amount of money that was spent. After a few days having the bag I noticed the snap closure in the front was constantly coming undone. I went and bought a smaller wallet just to be sure I wasn't over stuffing the purse which might have caused it to not close tightly. Nothing changed with a smaller wallet. Last night I went into the store to inquire about the issues I was having. The woman that helped me couldn't have been more rude and condescending. I explained the issue as she stood looking at me blankly and proceeded to show me how to snap my purse to close it. As if I didn't know. She told me she didn't see a problem and handed my my purse and said "show me" with attitude. Just as she said those words the manager shot a firm look he way and said he would be with me in a second. As soon as the manager finished with his customer, he went and grabbed to of the same purses from the shelves and we compared the closures. We both agreed very quickly that the closure was defective. He said he would be happy to send it under warranty for repair at no cost to me.. maybe t would take about 4-6 weeks for repair. He handled the situation very professionally.. But as I was walking out of the store I thought realistically the amount of time I have had the purse and the amount paid along with this being an issue from the day of purchase, why wasn't I offered an exchange for my purse vs the lengthy repair? Not impressed Burberry. I was hoping your name meant more than that.

I called 911 myself after the workers kicked me out.

*REAL ACTIVE SHOOTER EXPERIENCE* Pathetic, negative rating. Wednesday afternoon on 2-03-2021, I am here in store shopping and I hear there's an active shooter. I immediately panicked. The workers kicked me out and KIM told me to go to the parking rooftop ALONE. How would I know if the rooftop is safe?! There were a few cars around me with people already leaving with no clue that there is a shooter. I could not leave due to my car being across the mall. I acted in the moment. I am never shopping here again, they don't give a crap about the customers. This whole situation was unbelievable. I had to call the police myself, the fact that I was stranded on the rooftop while there's an active shooter???? This is very surreal. I was scared for my life. BURBERRY, YOU ALMOST COST ME MY LIFE LEAVING ME IN THE COLD WITH NO PIECE OF INFORMATION! YOU WORKERS ARE THE MOST INCONSIDERATE HUMAN BEINGS I'VE EVER MET! The security came and told us that they got the suspect afterwards. Shame on you, Burberry. You're quick to take my money, although you're quicker to kick me to the curb. The first photo attached is my phone call with the police that I had to make MYSELF because no police were found! The second photo is the helicopter flying to the mall, you have to zoom in a lot in order to see the helicopter. It was pretty high up. As you can see, I am hiding behind those poles and the electric box of some sort.

Aj C.

Burberry is my favorite designer brand and it never ceased to amaze me every time I go into their store. The store here in Valley Fair is well beyond average. Their customer service is amazing. They don't watch over you like other designer stores so you can freely look around an not feel that pressure to buy something. What intrigues me is Burberry's signature plaid pattern and colors. I love how you don't need a logo to tell it's Burberry as long as the colors are there.

Manda Bear B.

*********************** 669 ************************** Love the store here, good selection, location, closer to us, because convenient when mom and I shop at Valley Fair. The service is no where nears Palo Alto!

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11 years ago

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18 years ago

Very friendly and helpful staff, will def return to buy more soon :)

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16 years ago

Real great customer service! They make me feel like they care =)

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15 years ago

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17 years ago

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14 years ago

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Page 4 of 4

Ask the Community - Burberry

Review Highlights - Burberry

Between the Stanford shop and this one located in Santana Row, this one is where I like to shop more.

Mentioned in 13 reviews

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I just learned about Classic Loot this week and had to go check it out. It's a shop in Japantown…read morewith new and secondhand items, like men's and women's clothes, purses, jewelry, Sanrio merchandise, plushies, crafting kits, greeting cards, and more. It's very cute and very clean, and doesn't seem like a thrift shop at all. The young woman working there was friendly and helpful. I saw lots of little things I wanted to buy, like the tiniest Labubu I've ever seen, but didn't end up purchasing anything. Most of the clothes and accessories for females seemed targeted toward young people, but I'm glad I stopped in and checked out all of their cute loot. Be sure to bring change for the metered parking or plan to use your credit card.

Loving the tiny little fashion boutique store very much now. Great first impression and great…read morecustomer service. Classic Loot in San Jose Japantown is a great addition. They don't have too many male clothing and no children clothes, but they have plenty of women's stylish clothes here. Mainly regular S/M/L sizes. Young women will love it. Everything was good and cute. Not cheap for newer items, but used secondhand items are ok. They also have a $5 rack and clothes all look pretty nice on it. Kids little stickers, earrings, collectibles, etc. are all cute. I love the women skirts, dresses, tops, shorts, purses, and all. This boutique has potential. Buy sell trade your cute 90s fashion as desired. They buy men and women's fashion. Loving it. I'll definitely be back. I hope to see more hats and scarves too. Sunglasses are available. Everything was great. Don't forget to sign up for Classic Loot rewards. You can get cash or store credits for selling your own items too.

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Classic Loot
Classic Loot
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Pinky & Winky

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I'm a big gal from Swiss German farming stock. I know good and damned well I'm not a size 4, so I'm…read morenot delusional enough to think that I'm going to fit into their imported, high-end, Korean fashions. But I went in to find a birthday present for a Chinese girlfriend with really good taste in fashion and maybe buy a cute hair clip for myself. A clerk started giggling at me as soon as I walked into the store. Another sales lady walked up to me with a highly disapproving look on her face. "We don't have anything here in your size," she said. I could just tell she was envisioning me ripping the seams out of one of her $180 skirts trying to zip it over my fat ass. I'm well-acquainted giggles and rejection from clothing sales clerks in Thailand, Hong Kong, China, and Japan. But I wasn't expecting it here. Oh well; they lost my business.

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Clothes and baseball caps
Clothes and baseball caps
So many cute CA made items.
So many cute CA made items.
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Entrance
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Swatches of some pretty blue fabrics
Swatches of some pretty blue fabrics
The main showroom filled with fabric
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Army corner

Burberry - menscloth - Updated July 2026

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