Eddy at this store is absolutely wonderful and what a sweetheart. Look at the beauty of this wrapping and packaging! My Versace store didn't have the Hyunjin event so he was so kind in assisting me with being able to receive the postcards with my purchase. Wonderful and amazing! Highly recommend this store for its enthusiastic workers and caring service! Will definitely be a repeat customer for events in the future! :) read more

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Versace has always been my favorite and the service at this location keeps me coming back . Thank you Laura and everyone else for a wonderful shopping experience. read more

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(Chris Helmsworth voiceover. In a rush) The vibe is high end retail...Versace! Evelyn warmly greeted me! Needed some foundation pieces toute suite! She is sooo fab! Got briefly distracted by the fragrances that the ladies love! But was pressed for time. She got me in & out in less than 7 min with my gear and threw in some fragrance samples! Merci beaucoup! Complete VIP service! Would buy everything again! Woohoo! P.S. Treat this like a post credit scene from one of my many fantastic movies. Yes, I know Bruno. The one from Mars. And yes, his Versace on the Floor is a great song. Am I right, ladies? read more

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The SAs here are very attentive and kind. Everything you'd expect from a luxury boutique. I'm not a fan of the 14 day exchange/return policy, but the odds of needing to return anything are pretty low, so it's no big deal. read more

Versace - Not very comfy, but super cute! - Leather Goods Near Me - Santa Clara, California

EVERY SINGLE TIME (seriously) . is the person in the photo who simply DOESN'T KNOW HOW TO TREAT each individual. First of all he always greets me with a face of dissatisfaction, like he's the best person in the world and that I'm doing him a favor by walking into the store and buying. He is rude and rude. There's no empathy and respect not only for the customer but as he said he thinks he's superior (I don't understand why) Versace you're dirtying your name by letting this person work in one of your stores. UNFORTUNATE. Store Westfield Mall number 1671 read more

Versace - Horrible costume service - Leather Goods Near Me - Santa Clara, California

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Waited by the door only to be looked at like an idiot. There was a guy standing behind the counter looking at me, obviously I wanted to go in but with all these Covid rules I wasn't just going to let myself in especially if there was a barricade. He finally gave me a shoulder shrug like "are you gonna come in or what?" He was basically following us around the store extremely fast as if he was trying to get us to do one quick lap. I wanted to buy this really cute dress for me and I was just so irritated. He clearly needed a smoke break or a cup of coffee. Or maybe just a new job. I picked up the slides bc my mom liked them and before I can finish my question he blurted out "$395!!!!!" Ohhhhhkayyy.... attitude. Some other person with blond hair was a little more helpful but presented no other options as what I wanted they didn't have my size. I'll just continue to buy my Versace on far fetch or third party online stores. When he yelled out $395, I wanted to say make it 6 pairs... but why would I even bother giving him the commission wether it's 1% or 5% their presence was just a bore to me. read more

I had the pleasure of visiting this elegant boutique today. " Hally" was ethical and polite assisting me in my purchase this afternoon. I appreciate the great customer service I will be back! read more

Terrible customer service and unacceptable resolutions. Bought a defective bag and was denied a full refund. This is absurd , the quality on the bedazzled items are not up to par. read more

Went in and was helped by Victor bought a beautiful pair of glasses and slides, I ran into a slight sizing issue but due to fault of my own even after trying them on in the store I realized later I needed a slightly bigger size so I went in was helped again by Victor,he was extremely pleasant & exchanged them no problem, I of course fell within my 14 day time frame. I've seen other reviews which have complained about the lack of refund and other issues which I can somewhat understand however to Versace's credit there is a sign at the register fully explaining their return policy and as surprised as I've been at times by various return policies at different stores it is always the buyers responsibility to inform themselves especially when making a larger purchase. With that said I will definitely be stopping in again as long as Victor is there! Experience even when I wasn't spending money at Versace: I wanted to add to this review a few months after my purchase because I had a small issue with my sunglasses but the manufacturer offers an excellent warranty, I misplaced my receipt and I called the store they were a little busy but still managed to text me a copy of the receipt within a timely manner. Hally was friendly and pleasant. I wasn't purchasing anything from her, I needed help with a previous purchase and she didn't mind providing me the information I needed, she took the time searching up my information, pulling my receipt, snapping the picture and texting it to me which to some people might not seem like a lot but good customer service is hard to find these days, most of the time you have to walk in show them you're ready to spend big dollars before someone treats you like your worthy of their time. read more

I'm not one to leave a 1 star review for the hell of it. I've spent lots of money at the Versace store in Valley Fair Mall. I purchased the Medusa head slides and they caused my feet to bleed. I called the store to see if they could do anything about it and the associates response was, "they tend to do that, I'd recommend wearing socks with them." Ummm...I didn't buy sandals for the pool to be wearing socks with them. read more

Versace - Medusa slides cause my feet to bleed whenever I wear them. - Leather Goods Near Me - Santa Clara, California

I was never really a fan of Versace but I decided to go ahead and look at this store. I'm not surprised that there wasn't anyone in this store because their selections were very limited unlike Burberry or Louis Vuitton. It was kind of awkward looking around because I was the only customer and there were three employees just looking over me... Nonetheless, they were friendly! read more

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I had such an amazing experience shopping at this specific "Versace" store. A wonderful sales associate (his name is Victor) took time to help me find what I was looking for and went out of his way to help me find other items! If you come here, "Customer Service" is so important to me and everyone deserves to have a great experience. I would ask to speak with Victor! He'll treat you so good: 1st class experience! read more

Pretty store in a nice mall! The employee who helped me was very helpful and nice, I loved the floor set and set up of the place and overall would recommend if you're looking for some extravagant luxury goods! read more

This store is a great addition to the luxury wing at Valley Fair. Being a Versace fan, I normally would have to go to LA to get my fix. The girls in this boutique are extremely helpful, patient and willing to order things in because it's a smaller accessory store. I had a great first experience and I'll definitely be back! read more

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Quick and easy transaction. I went in and asked about an item and was out shortly. Fernando was really nice and helpful. He was also personable and very welcoming. Compared to the other high end stores they let you in immediately without having to wait in a long line. read more

I've been to this Versace a few times but the service I've received has always been exceptional. My go to guy is Victor! He goes above and beyond to make sure whatever I want is ready when I need it to be. Three weeks ago I was in search of a new purse. A simple text and Victor made the process that much easier! Love this quality of service. read more

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Nice location in the Stevens Creek Mall with similar décor and fixtures as other newer boutiques. While the store is on the smaller side it does not feel cramped. Plenty of Mainline accessories and shoes are offered along with a decent collection of t-shirts, luggage and fashion jewelry. Staff is friendly and helpful and is willing to bring in pieces from other locations if you ask. Definitely one of the better retailers in the mall and worth visiting if you are a Versace fan. read more

I've been here 3 times and each time I felt welcomed. Victor has helped me every time. Great customer service and always a blast shopping here when he's there. He answers all questions and show me everything I inquire about. read more

I have been shopping here since they were in their original boutique and I am still currently shopping here in there NEW BEAUTIFUL Store MUST SEE!! See Victor! Very luxurious and well rounded and Professional sales associate !! Love this new place ! Go !! Love ittt! read more

clean and lovely. the woman working there was SO nice and sweet and giggly. I just wish this store was BIGGER, Versace is a big loud fashion brand it needs a bigger runway, per se. Good place for eye candy. read more

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Very nice store, comfortable and clean. Sales people and store manager are very friendly and polite. I visit this store a lot of times, and definitely will visit a read more

I went with my fiancé looking for shoes...there was an employee waiting at the door allowing people in. As I was waiting to enter the store, that employee waited by the door and was not assisting customers. When he let us in he asked my fiancé (whom is African American) in a rude tone ..."what can I help you with"...he proceeds to follow us around the store and watch us while we shopped. We asked for a shoe size and he told us he didn't have the size because all the EDD scammers bought them. I felt a strong vibe that he was racially profiling assuming our money was not legitimate. It was a terrible experience and feeling. Just because my fiancé is black does not mean he doesn't earn his money to shop there. I was truly disgusted. read more

This group of sales persons in this store are in professional. They need more traning to deal with customer. My friend brought me a t- shirt for my birthday. She did talk the sale person is for bd gift and just in-case my friend not fit. So he can exchage. The sale person told her. Just tell you friend come in and just tell them your name and can look it up and exxhage or store credit to him. Today go there to have a store credit. One of the sale person keep asking that I have to have the person who purchased the shiirt have to be present. We talk back and fore for 15 mins even I call my friend to talk to them. And even copy the receipt to show them. They still insist tto have my friend to be in store otherwise can't be exchage or store credit. Then we arrgued 15 more mins. Then the manager start get the respond and help revise the issue. She said may be other sale person did not know the policy. It is a bad experience for me. Since I am buying many things from Versage. I may not come back to this store. read more

Would like to give a special thanks to Victor at Versace store San Jose no matter how much we bug him about my belt exchange he was so easy to deal with very patient and very responsive to our calls and messages they are amazing in their best service I've ever had thanks Victor great experience shopping there with you -sherry read more

I love Versace at valley fair, especially Ben. Every time I go he always makes sure to go above and beyond for me, and always brings a smile to my face while I'm shopping. He's awesome at pairing items and recommending products- even when you aren't in the store. He's always good about updating his customers via text and I appreciate that. I have never had a bad experience with him. Or the store, but I won't speak on the other employees because I always stick to Ben and make sure he's working before I go in because the other employees are kind of stand offish :) YOU GO BEN!! read more

Sooooo, first of all, you need to know the return policy on all items - i.e., it does not exist except for store credit so don't buy anything you either don't want to keep forever or that you aren't willing to accept store credit if you are unhappy with your item. Now, this is in no way a negative report against the store manager Melody - Melody is awesome. However, despite the fact that I bought a dress that cost, well let's say over $3,000, it still had to be altered (despite finding a dress that fit perfectly at another location but hence the issue with the return policy), and then brought back twice to have the alterations corrected. Once for the shoulder "V" and then the entire zipper failed in the middle of a court hearing - thank the lord for a good paralegal and binder clips. IMHO if you pay that much for a dress, shouldn't it be perfect from the beginning and hold up to general wear (for which on this occasion was 3x total)? Also the store in Valley Fair (San Jose) no longer carries clothing options, is small and cramped but does offer Champagne which is a definite plus. Sorry Donatella, I'll find a brand that is not so complicated. read more

The store sucks I bought new sunglasses after two days I went to return them the salesperson told me it is final sale which he didn't mention when I first bought them and said it is written on the receipt at the bottom not stamped like they usually do in other stores apparently the eyewear is fine sale first to know their customer service is really bad never going back to this store again. Just wondering if anyone ever leaves the store and sits to read the bottom of their receipt to know the rules of refund be aware of this store it is highway robbery . read more

This is my favorite store and they have the move beautiful things to buy from slides to purses and wallets etc... MY FAVORITE Is the customer service from VICTOR! He is the sweetest most professional worker ever he's very understanding and well rounded guy who is always helpful and easy to talk to Versace scored big in hiring him and he makes the atmosphere AMAZING Love this guy to see him for the best customer service ! read more

I really like versace as a brand. Honestly like this better than most of the other high end brands, because of their style and originality. I have bought sunglasses, sneakers, and shirts that I really like from here. Sales staff is nice and helpful. Definitely recommend checking out this store. read more

This store is horrible came here last week to buy shoes for my husband. The Asian girl who sold it to me promised that he could come back and exchange size and order if they don't have it in Stock anymore . Today we made a trip to the store she got lucky she wasnt there someone else rude helped us and guess what they don't have his size so she says I can order it but there is 15$ charge we said that's fine she goes to register comes back tells us she cant order the shoe!!! So guess what we are stuck with a store credit because their return policy sucks as much as their customer service, And employees who try to make sales but don't really tell you that you're stuck with store credit and exchange only while you're paying! Their selection is so limited and no sizes available what do we do get stuck with a damn store credit! Worst exchange policy! Funny part is that the employee tries to tell me that this is not nordsrtom where u can get full return only if the stupid b!tch shopped at gucci and other high end stores she wouldn't comment that because they send you a check when your return with no problem and you're not stuck with store credit. ! Never will we return here only to use the store credit! When we get lucky with size and availability. read more

This Versace store goes above & beyond to really give you a great personalized service. I have been shopping luxury for a while now & I am impressed with this team. The customer service & the product knowledge are exceptional. I find myself keep on coming back to their store to buy more products! Their new Tribute Collection is wonderful and you must check it out! But...I wish that they had a little more in their store (as it is an accessory store only...but their accessories are coming up) I would hope to see some Ready-To-Wear pieces come in soon! I see a couple bad reviews but truthfully I don't know where it is coming from. In my opinion the team & store is nothing but amazing! read more

Shitty customer service, wanted to surprise my friend with something so i went in the store to order and ship to them. The SA did not provide tracking to me and I had to call and ask for it and once I checked the tracking it was already delivered. Super annoying. I will be ordering directly from the website next time. read more

I went in on Saturday January 28 at 2 o'clockish. Two Asian ladies were working that day. I was just looking around and one of the ladies say "wow I love your flannel,where did you get it?" She said it in a sarcastic tone and it was extremely obvious. Me being me, I straight up told her where and she said "wow shut the front door" you could tell she was just judging me based on looks. I looked around and asked for a price. And one of the ladies was like "I think like $$$" and walked away looking down at her phone so you could tell she didn't care. I left the store and as I was leaving I look back and both of them are laughing because they think putting down people is so funny. They ruined that store for me. Never going there again. read more

I went there today just shopping and there was a girl was very rude and hav attitude i liked the shoe and i ask her for the size she just without checking said oh we dont hav it and i ask her can u pls order she said nope and than my younger brother was with me also than i ask her do u hav his size finally she had and this shoe medusa head was scratch and than i ask her do u hav in his size she said nope and she cant order i left the store came home trying to look for the shoe online and called the store to ask the name of the shoe they put me on hold for 14 min guess wht i find out she is the same girl who was helping me for the shoe Her name is Ana never will go bak to the this store read more