First, I do rely on Yelp's user reviews for guidance. To Jay Millas's credit, his customers speak…read morewell of him here so, that prompted my call. My furnace stopped working last Saturday. I really wasn't looking forward to contacting anyone for service on a weekend. Jay handled my call very fairly and professionally. He got me up and running and scheduled a tune up for a weekday. He was prompt, explained what was required and why. He and his helper performed a tune up and replaced a faulty draft regulator. His work was clean, without wasted motion and the charges itemized and seemed reasonable. I recommend you contact Millas Heating and Cooling for service if you want a similar experience. Mr. Millas is conscientious and has a good work ethic.

When I moved back to the area, I contacted Millas Heating & Cooling for furnace cleaning, which…read morethey have done twice now, and they were very good. Then I was concerned about a sound the furnace was making and scheduled an appointment but had to reschedule twice due to illness, and I have been calling back and leaving messages periodically for about 5 months and have received no call back. I even left a message that said if I had offended them in some way or if they don't want me as a customer at least let me know and still I have received no call back. This is very disappointing so have moved on to a new company.

I waited until I had several experiences prior to writing a review and here is my honest…read moreassessment: I LOVE Densmore plumbing! They have come out several times in the last 3 years and I have consistently had a great experience. Starting with Mackenzie in their office - she is helpful, empathic (you know how challenging it can be with plumbing issues), and responds quickly and thoughtfully. I have worked with several of their plumbers, most recently John, and I always find them to be honest about pros/cons in any situation, extremely informative and focused on finding the best, most cost effective solution. Their work has been very high-quality and I am very happy with our partnership. I HIGHLY recommend them!

We just had Densmore oil Install whole house air conditioner. What a great job they did. They were…read morevery careful to keep the house clean and their work was very professional. Everything works great. The price was in line with most other companies and better then some. I highly recommend Densmore oil, they have been my oil company for years.

Burnside is one of the best plumbing and heating companies in the area. There work is second to…read morenone. They are very reasonable and responsive to their customers. They maintain my heating system and do plumbing jobs as needed. Never had an issue, there work is top nothch. have a hard time believing the negative reviews especially the one star review (Jim B) I always look at the persons other reviews and if they only provide negative comment it gives you an idea of the reviewer. I think there is much more to this story that he is not sharing.

Don't do business here. They are like car mechanics. They come out for maintenance and a week later…read moresomething else is wrong. They overcharge and can only solve problems by replacing everything. I would give zero stars if I could. The woman in the office is rude all the time.

Although I did have to wait a couple days, the service I received was efficient and quickly done at…read morea reasonable rate for this area. The young man who came, with his assistant, also went the extra mile and suggested another minor fix to my plugged toilet, which he promptly and again, reasonable price) took care of. Glad I found this plumbing service!

Had a positive experience with Buttermore Plumbing. Our shower drain broke and we need a new…read morehook-up. Matt and his assistant came quickly and solved our problem. We were very impressed and thankful. We HIGHLY RECOMMEND Buttermore Plumbers. An honest and reasonably priced plumber. Thanks!

My house has been a customer for decades ( I think they started out as Ludzi Oil back in the 50's)…read moreThere service prompt, their prices competitive, and now via a state ordinance they are delivering Bio-Oil at least 5% blend. I had them install the Mitzu A/c system 5 years ago works like a charm. I had them replace a 55 year old Old tank 10 years ago too. Their services might be a tad pricey, but you kinda get what you pay for plus they are locally owned too.

My sister called McCarthy oil because she had no heat on 12/24/22, her gage said she had half tank…read moreleft. A gentleman went out and it turns out her gage was not working and she was indeed out of kerosene. I think it is unconscionable to charge $212.50 to tell someone they are out if kerosene I can understand a service amount, but $212.50??? Merry Christmas and I hope for your sake no one is ever in a bind or needs a helping hand.

Probably the worst experience I've had thus far with a company. I do not recommend using their…read moreservice. A few months ago, I called to make an apt as we needed additional vents installed in our home for our central air system. We had removed one of the return lines through renovation and because of that our first floor wasn't cooling as much. A month later they sent a technician to take a look at the job. Technician was here for less than a half hour, I have the cameras on the property to prove it. The tech showed up, took pictures and then left. As he was leaving I was left feeling confused wondering why did we wait a month and half for an appointment if he was just going to show up take pictures and leave. I asked him what the next step was as he was leaving and he said the service manager will get in contact with you... no one ever called, I ended up having to call the office to make the follow up appointment. Accepted it and gave them the benefit of the doubt, until I received a bill from them this week for 2.5hrs, $390.83 with tax. Again, confused... why am I receiving a bill? He came out to look at the job for a quote. No service was done, the tech wasn't here for 2.5 hrs - he was here for less than 30 minutes. Took some photos and left. I called the office this morning, questioning the bill I received. They explained that it was because they sent a tech out so they charge for technician services. I explained that he came out for a quote, he didn't perform any services? Clearly a miscommunication between the customer and the admin on who should have been sent over, right? After arguing for 5 minutes - I get - "we can wipe away the bill but we can never do service with you again"... And I said OK and the admin (Courtney) hung up on me! Dumbfounded, I was a first time customer of this company and the lack of customer service was unbelievable. Throughout the entire process. Not once was I validated that there was potentially a mistake in the communication. Instead I was hung up on! You guys wasted three months of my time! My recommendation to the owner is that #1 you should probably invested in customer service training for your admins and #2 communication skill training so that they can articulate and clarify via phone the difference between a service appointment and a quote... Needless to say, I canceled the follow up appointment. I recommend saving yourself the hassle and take your money and go elsewhere.

I cannot say enough about the quality service that we received from the Heat People Inc. In 2008 we…read morebought our house brand new. Every year I paid for our service company (which was not The Heat People Inc.) to come out and service and clean our furnace every year. Well last night...in the middle of a snow storm our furnace shut off completely and we were not able to reset it. We called our service company that usually does the work and they did not respond to our call even though we left a message saying that it was an emergency ( less then 20 degrees outside with a 2 year old in the house). My husband found The Heat People Inc. in the phone book. We got a call back in minutes and within 20 minutes a technician was at our door even though we never got service from them before. The technician, Greg, was awesome! After taking it all a part he showed us exactly what he was doing and why. It turns out that our furnace was so clogged and caked with carbon that it was never actually cleaned as evidenced by the original manufactured paint still on all the screws and parts. His level of expertise, time, and personable nature really impressed us. Not to mention such a reasonable price for the time it took him. We highly recommend this company and will be working with them on all our furnace, oil delivery, and central air needs We can't thank them enough!

72 Degrees replaced my old central a/c this year. They did a great job, installed high quality…read moreequipment and were competitively priced. When i called, they responded quickly. I highly recommend them.

I have been having problems with my central air system for several years…read more A few of my neighbors recommended 72 Degrees. They were so receptive to hearing my air conditioning woes. Made an appointment. Showed up exactly when they said they would. Pleasant -so respectful. Best part--my air conditioner is working better than the day I had it installed. Will definitely call them with all my heating and air conditioner problems in the future. Thank you 72 degrees.

Never use this company! Marc the owner is unprofessional and vindictive and the way he handles a…read moredissatisfied customer is to refuse to come and fix what he did not fix correctly in the first place. He installed my boiler (improperly - he continues to insist it was done correctly but 2 heating contractors have now told me the installation was not done correctly) and 2 years later it's costing me a ridiculous amount of money to fix. No one that works for him has any idea what they are doing. I was charged $200 per hour for the technician to sit on the phone in his van with tech support for over 2 hours! For all I know I was being charged $200 per hour for that guy to talk to his girlfriend! This company has no scruples so I wouldn't put it past them! Besides, I didn't realize customers now foot the bill for on the job training! If you have money to burn use this company but money will be the only thing burning if you do - it certainly won't be your boiler!

I never have to look again for a heating and plumbing company!…read more I'm a new homeowner and finding quality people to work on my home has been challenging. I found Q's on Yelp and looked at the reviews and contacted Mark (the owner). He got back to me very quickly! When my furnace had issues they came out same day and the price didn't break my budget. Chris and Mike came out and serviced my furnace, they were professional, quick and efficient. I can't recommend them enough to everyone I know. The prices are great, the wait time wasn't bad and the quality is awesome. Now I don't have to worry about my furnace going into winter. One less worry!!

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !