The general manager Maira began screaming "no letter! No letter!" At the pickup window. I said "are you saying there's no lettuce?" Oddly she said "what are you, my teacher? I sit in my house and you come and teach me. Ok?? Ok? No go away or o call the cop and she slammed the window shut. I've been to place before and the staff is nice. Some manager! Franchise owner: please take notice. We've placed huge take out orders before. You just lost 22 local customers at the midland pk Burger King. read more

This BK has became my #1 go to spot! They are quicker and nicer than the other BK's in my area, and the burger is freshly prepared and hot! I think it's kind of silly that the staff is required to ask, do you want cheese with that when I'm ordering a vegan burger, I will continue to ask for vegan cheese. I have to go to a BBQ this weekend and I know they will all be eating animals, I'll be bringing a couple burgers with me. read more

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The Asian female manager is always very friendly greets you with a beautiful smile, fast service, and clean

Re: Burger King Store #517 (55 Godwin Ave.; Midland Park, NJ 07432; Tel. 201-652-9841 and Tel. 201-445-0055). On August 19, 2023, between 06:40pm and 06:44pm, I visited the Burger King (Store #517), in Midland Park, New Jersey I originally had 941 Rewards Points and wanted to use one of my Rewards for a "Free Whopper", which was 750 Points. The cashier accepted it and punched in the coupon code. She then asked me if I wanted to use an additional coupon code to order something else. I agreed and tried to use a coupon code for "$1.49 French Fries." However, the second coupon code immediately deleted the first coupon code for the Free Whopper. When the cashier asked the Store Manager what went wrong, the Store Manager started screaming at her and stated that she should know that only one coupon can be used per day. The Manager then told me in a very loud voice that I had just lost the Free Whopper. She was very arrogant, denigrating and humiliated me - especially in front of all the other customers, who were shocked to hear her speak in that way. I then asked her to "Please lower your voice", but she told me I could leave it I wanted to. I asked for her name and she wouldn't give it to me. She just responded that she is the Store Manager and that her decisions are final. So, due to the store's negligence, I have lost my free coupon for a Free Whopper, and if I didn't like it, I could leave the store. Finally, totally humiliated, I finished ordering two Whopper Jrs., and (separately), also purchasing the French Fries for $1.49. However, I now have only 205 Reward Points and didn't even receive the Free Whopper. Before leaving, I informed the Store Manager that I was going to write Yelp and report her. She then laughed and said, "Go right ahead". She was very rude, denigrating, insulting and gives the BK Corporation a very bad image. She would not give me her name, but one of the employees there told me that she is Spanish and from Peru. I have been a loyal and faithful customer of BK for over 30 years... but I think it's time to go somewhere else. Once again, this Store Manager should not be working for Burger King. She gives BK a very bad image, and a very bad impression, to those present, as well as all current and future customers. read more

The worst Burger King I've ever been to. The staff is rude. I order a few burgers and fries and asked for a cup for water.. and the nasty woman taking my order said NO. I saw the clear cups I'm always given and she still said NO. Ridiculous. She told me I need to buy a cup. I know help is hard to find but this women at the register needs to be trained in customer service. For the owner this is when I was there and it will be my last time. Friday 2/2/24 @12:30. FYI. Word of mouth goes a long way. read more

Owner of this location have you ever wonder why there is so many cars waiting to order on Wendy's and absolutely no line at Burger King (your Burger King location) ?? Look at the picture and please ask yourself... your location needs quality control on the food and staff members. I saw the bun half way through while I was eating and just threw it in the trash can. How can you serve the food this way? This place doesn't even deserve a star. Makes me puke!!! FYI - hispanic manager who works during the day time (lady) is absolutely rude and disrespectful. I would never and ever go to this location again!!! read more

Burger King - a hand holding a sandwich wrapped in brown paper - Burgers Near Me - Midland Park, New Jersey

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I'm giving this two stars because of the girls at the drive thru otherwise they'd be doomed... There's just something about this location that isn't right. Fries almost always taste stale. At some point they're going to realize "no cheese" means I do not want cheese on my food. And the receipt doesn't indicate cheese. I will say, the jalapeño bites are pretty damn good though... Everything else.... Again, something just isn't right..... read more

Reason for this review isn't for the food it's for the sad sad sad sad comments about the customer service. This BK was my first job WAY BACK in 1974. We had an all star crew , orders were done quick and lines out the doors on Friday and Saturdays dinner time. We all took pride in the job and although because we're human we had bad days and got in trouble too for maybe being late or getting upset we are on broiler again and not push out. (bk terms). But that time and generation was why food was good and people came back. As a crew we cared. fast forward to 2023 and it's an embarrassment. I see the attitude 90% of the time I go to any fast food restaurant. It's not this one which is the problem , it's 90% this generation's upbringing. I give 5 stars for 1974 BK. 1 star for today. read more

Only reason for the 3 stars is the restaurant was clean, and Lucy provided great service! My taco, on the other hand, deserves Zero stars! It's really an embarrassment to Burger King to serve something so crappy! read more

Burger King - Taco? - Burgers Near Me - Midland Park, New Jersey

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20 minutes to get a plain cheeseburger. Not fast food. Big line at the drive-in big line inside started to see why. the cashier on the inside would take one order and then wait several minutes sometimes just standing at the cash register looking down before he would agree to take another order read more

The people that work in this establishment are so beyond incompetent that it blows my mind. Do not go there around 7PM on a Friday. People that are there then are just plain lazy. Impossible to use a gift card that has never been used before. And why you may ask? I still don't know....just doesn't work....just doesn't work.....doesn't work.... read more

Just ate there. Used their free medium fries with any purchase over a dollar. Code would not work. Came back as invalid. Asked the manager and she said "nothing we can do". Sat down to eat my meal in disgust only to realize they forgot my bbq sauce.... read more

Burger King - Burgers Near Me - Midland Park, New Jersey

Just got denied a sauce. A sauce. Telling me I could only have one sauce. They just lost a customer because they wanted to save a dime on some sauce. It was some man (I'm assuming the manager). I'll be going to the Wendy's right next door. read more

Saturday night 8:30. I walked in and waited at the counter. Waited. Waited. I said hello to the 3 people standing by the counter. No reply. I asked if someone could take my order. No reply. I then said ok then I guess I'm not going to get any service. NO REPLY. The employees were too busy talking amongst themselves. read more

Burger King in midland park was so bad I had to throw a way my Oder food was cold and the fries were so salty They need a new manager there who knows what is going on read more

Beware of scam at this restaurant. Placed order online and paid. They claimed they have not received all the items placed despite showing them on the mobile order. Nina, the self-claimed manager, told us this is the problem with BK HQ and the app, and refused to honor the missing item or refund. Instead, we lose the money to the online order. She was rude and unpolite. No wonder other reviews have been negative. Surprise BK HQ is not taking any action in light of the number of negative reviews at this location. Will never return to this BK. read more

Walked in 12/17/21 for an order to go. I seen the meal prep lady preparing the food was touching the food with one glove on, one glove off. She was folding breakfast burritos with her bare hand. I told the cashier that I can see the prep lady touching g items bare handed. He watched her for a few seconds, and said he would take care of it. He went and spoke to her, and I can visibly see her change her demeanor. She went and washed her hands, and said some mean things towards me to the cashier in Spanish read more

Food is pretty consistent, but I give it two stars because our of all the Burger King's and fast food places I've gone to over the past many years, this is the only place that has ever asked me to wait AFTER I've gone through the drive-through. They ask me to pull over and they'll bring the food out when it's ready. Not a big deal the first time, but no joke it probably happens two out of three times I've come here. I don't know if it's a organizational issue or if they refuse to have any food ready for customers or what the deal is. What's especially frustrating is they ask you to move out and park somewhere else even when there's no customers behind you. Maybe it's a way of maximizing the number of people who come through any given time? All I know is it an absolute pain in the butt to sit here waiting for food. I thought the whole point of fast food was that it was... read more

Seriously they are the worst. I spent $30 for food that they forgot half of. Like literally half the order. I didn't check the bag and I'll never do that again. They hire teenagers who don't give a dang, which I don't blame the kids. They get paid nothing and I expect a 5 star experience? Never again going there. I'd go back and flip but they wouldn't care and I'm just done. read more

I am a long time resident of Midland Park. At the drive up window several times the person taking my order is rude and nasty. Too often I have to wait for something to be cooked no other Burger King is like that read more

My son was in the parking lot, waiting on a lyft, which he does a couple times a week, as the wifi at his work is terrible. Sometimes he comes in for food, sometimes not. He doesn't bother anyone, damage anything, or anything of the sort. He is simply using the wifi to get a ride home. Apparently, this is a problem for one of the managers. She came out tonight and was nasty to him, telling him she felt threatened and he couldn't be there anymore. The kid is a gentle, decent kid & not a threat to her or anyone. She is being nasty just for the sake of being nasty & I'm pretty angry about it read more

Love Burger King breakfast,but NOT at this location no more.The oriental women manager very rude,nasty and disrespectful. Need some lessons in costumer relations. read more

Horrible experience employees forgot food And peaked in my car and looked Thu bag. Payed $35 missing 3 items . And never got our stuff after we showed them #norespect my poor grandma never got her food read more

If i could rate it lower I would. Employees are beyond rude and incompetent. I ordered 33$ of food and they wouldn't even give me sauce. They forgot something in my order and wouldn't give me it. Food was cold and situating. These people should not be working there. Never going back read more

I've been here a couple times it was OK. One time I went and my food was overly moist and soggy I don't know how that happened. But another time my meal was falling apart and I had to put it back together but then it tasted OK. Other than that I guess it's just your basic Burger King experience. read more

UNPROFESSIONAL, ARGUMENTATIVE, INCOMPETENT & APATHETIC Manager! FOOD is often COLD & RUBBERY!!! So-called night 'manager' (young guy with flippant attitude & lack of any customer service skills) got my order wrong, refused to correct it or refund my money and BLAMED ME FOR HIS ERROR! 'Manager' refused to FIX PROBLEM, by simply exchanging onion rings (I ordered) in place of fries (I didn't order, but received), even though they were the SAME PRICE & interchangeable in the Meal Deal! ZERO STARS is more appropriate! I'll NEVER patronize this restaurant again! read more

I love going here for the drive-thru window or if I have to pass some time and wanna sit down inside to eat. The inside is nice and clean, and offers lots of seating options. They've messed my order up a couple times, but they've always been really nice and prompt to correct it. Their hours are a plus as well, since by the time I get off from work, almost everything else is closed, but not Burger King! read more

8/18/21 - This is sad. Two breakfast sandwich orders. Both were wrong - amazing! And, why were so many hash browns broken up in their little container? The coffee was excellent. read more

The cleanest Burger King I have ever been in. The service is amazing! Every time I go in the evening everyone seems busy wiping down the tables, condiments area and soda machine. I wish all Burger Kings are like this!!! read more

Most definitely got food poisoning from this place. Had two burgers there at around 3pm, the last bite actually tasted like blood but I assumed it was the pickles. By 5am I was too nauseous to even sleep, I threw up and took a total diarrhea within moments with chills. So horrible I will never forget this. read more

The worst whopper I ever had . No pickles no onions no tomatoes no ketchup no mustard no mayo. If you don't have the ingredients either inform the customer or close! I won't be back read more

65 reviews Share review Embed review Write an update 5.0 star rating 5/27/2019 I've always enjoyed this restaurant. The food is delicious and reasonably-priced. The employees have always been positive, over the years. The most recent employee that I remember is Rayshon. It is located in a nice area and they have some great specials. I stopped in on their 50th anniversary and they gave me a free dessert. read more

The employees are always smiling and super professional. They are quick and always on point when I've gone to their location. Staff are friendly. It literally feels like fast food because they are so quick read more

This BK is the WORST at getting your orders correct. EVERY single time I order to go it's wrong. The food is what you'd expect from a Burger king, just the people packing the to go orders has to go read more

Okay the service is downright bad, if you read my other reviews I never complain about service and being that I worked for many years in the food business I always let the small stuff slide and I am more concentrated on the food quality then anything, but whoa!!!! This place sucks!!! There is always a mistake in every which way possible and I have to say the Wendy's aint no better next door to them... me and my co-workers seriously think it has to do with the drinking water, I don't know but that's my take on this, beware! read more

the food is always hot unlike other burger kings which is always cold. if they get your order right, which will almost never happen, the food is ok for a quick lunch. Manager is very nice. read more

This BK has rarely ever let me down. Food is usually hot and the young man that usually takes orders is sooooo kind and that goes a long way now a days. One of the few fast food places that is consistent. read more

Got to friends house onion rings not even cooked .....geesus how hard can it be !! Location closed read more

Hair in food!! This BK has never been all that great but this hair incident is the end for me. Got an original chicken sandwich and was halfway through when I realized I ate the hair. The person preparing the food doesn't notice this? Are they even wearing hairnets? I'm nauseous. If you don't like hairy chicken, don't come here. I never will again. Ugh! read more

Im only rating it A-OK and not Yay Im a fan because its farther away from home for me. The service is attentive, polite, and the food seems to be the freshest that Ive ever had compared to any other Burger King restaurants. read more