Terrible bk i came here to get my fanily dinner. After spending 40$ the lady making the food up didn't put the correct side in the happy meal pretty much fought about giving me zesty sauce for our onion rings and then didn't put the proper condiments on the burgers. read more

I'm not one to complain but our food took 35 minutes to get. The person working at the drive through also gave me a chocolate milkshake which was not what I asked for. She overfilled the slushy I asked for and she forgot the straw to the shushy too. To make it even worse my chicken nuggets were cold and drier than that one friend that texts you once a year to tell you happy birthday. One more silly add on, there was a guy sweeping the parking lot while we were waiting so that was fun to watch. Overall this is probably my worst Burger King experience. read more

We received the wrong order. To P. Taylor: The Whopper wasn't that good, if that's any consolation.

just bought two Whoppers and one large Onion Rings. Burgers were ok but the onion rings were days old and dried up! We paid $3.79, for what food costs to eat out today, this was really bad! We have been here once or twice a year, never had a problem. read more

This Burger King is probably one of the best BK I've ever been to. The staff is friendly (which is saying a lot back compared to Virginia) and, most importantly, the food is hot and well presented. Yes, I know we're talking about fast food here. That's my point. I stayed away from BK for years because my favorite Original Chicken Sandwich tasted like crap at most places. Not to mention that they could care less about me. Arriving at Mount Joy, I've found that customer service in general is high in this town. People care even at BK. It's about respect and a hardworking ethic. There's no bad attitude here. I'm giving this location 3 stars, but that doesn't mean it's bad--3 stars for a fast food restaurant from me is great! The staff here should get kudos from their management. Well done! read more

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I ordered a burger with NO CHEESE and when I received my burger it was extremely chessey do better bk when I say I don't want cheese I don't want cheese read more

Last night I went to Burger King for dinner to go and I ordered one whopper junior for my son and a double cheese burger for my daughter and guess what they gave me...two normal cheap single cheeseburgers???!!!!! My kids were so disappointed and as a mother all I want to do is make my kids happy. I PAID FOR A SEVEN DOLLAR MEAL AND GOT A 2 DOLLAR BRUGER. My kids are athletes and we're looking forward to a yummy cheat day sort of meal and that did not satisfy us. I WILL NO LONGER COME TO THIS BURGER KING. 14 DOLLARS DOWN THE DRAIN. read more

I would give this place negative stars if I could. I work on an ambulance and haven't been able to eat all day. I show up at 11:15; the website states the Burger King closes at midnight. I knock on the window to place an order (the ambulance can't fit through the drive thru and the kitchen is closed) when the employee says she can't serve me because "we are really under staffed." And so is my ambulance. Don't go hear unless you want to not eat. read more

Can't consider yourself fast food with a 15 min wait in the drive thru. I'll go to the E town or Columbia location. Further away but it'll still be faster. read more

Customer service at this Mount Joy location is horrible! I've patronized this location before and went through their driveway and never had any problems with their food quality or their customer service. It's a shame. Not anymore. The inmates are running this asylum. Do not waste your time or money. Spend it elsewhere. Sheetz or McDonald's will give you better service and quality food for your money. In fact, any other fast food restaurant will give you much better customer service than this location will. These food servers do not care! read more

Everyone likes to complain about this location but I'm not sure why. It has some of the best staff of most any other Burger King I've ever been to. The drive thru staff are always super friendly and nice. Always very courteous. My dog even gets her own little bag of fries sometimes :) I've had nothing but positive experiences here in recent times. It's come up in management quite a bit. Best Burger King out of all of them! read more

Waited at least 5 minutes at the drive thru just to give my order. I then waited another 15 minutes just to get my order which was then incorrect. No apology from the manager or employee who took the order. There was one employee who was getting the drinks who apologized to us even though she didn't do anything wrong. I would give that employee 5/5 stars but this place is awful and inefficient. Long wait, inefficient, rude. 0/5 if not for the one employee who actually knows how to do their job and understands customer service. read more

Literally the best workers, LeShaune is a God

Very inefficient. A manager (shirt untucked and obviously overwhelmed) was working both the drive thru and the front counter. While waiting in line I watched 2 people in line leave. I seriously must have waited 15-20 minutes if not longer to simply place my order and there were only 4 people in line. There were 4 visible workers in the back (cooks,etc). It's obvious they need to be crossed trained to work the registers also. The manager did keep hollering to the back to make sure his associates took their break by a certain time. Again, they weren't busy, only the manager was running back and forth and obviously overwhelmed. He needs to do a little more delegating and training to insure that things are fluid on the front in. read more

Absolutely horrible place.. this has to be the worst burger King my husband and son and I have been to. Anyone know who the General store manager is? There is major things they need to know.. this establishment should be shut down, or very least the public know what is really going on. I was in shock at what my son witnessed. read more

2/9/2018 Mt. Joy, PA location: This review gives this BK negative stars for just being one of the sh------- places to try and get a bite to eat. Went there last night after work cuz', I thought, I could order an edible burger and fries from Burger King cuz, you know,...they're Burger King. Big mistake. I arrived at 11:43 and a male order taker asks for my order and right after I place it, a female voice can be heard distinctly saying, "OMG, GO TO BED, ALREADY!" Taken aback, I fell silent because I was not expecting to basically be told to "F---- OFF!, BEAT IT! YOUR BUSINESS NOT WANTED!" I left the driveway and noticed 2 males manning the register at the drive-thru and they stared back at me as I passed thru. I was not interested in completing my order cuz' if this is the response I get when ordering my food, I don't want to see what they give me for my hard earned money. I went to the next location(Elizabethtown, PA) and placed my order @ 11:50 just after another customer who ordered. I got my 2 cheeseburgers and small fries. Cheese on burgers was still cold and so were fries. Amazingly, I got to order and was not insulted when I went to place my order. Next time, after work, I'll go to McD's or Sheetz. Nothing more discouraging than to go to a place where you would think you could order a meal and actually get what you ask for. Not to mention the insulting attitude. I know these kids are young but, damn! They haven't connected the dots yet to realize that how they get paid is by customers purchasing products they make well, so that customers come back and they(employees), can be kept employed and keep getting paid for that good service. Can't wait for new managemant to take over or, a differant restaurant to take it's place. I've been to this location before and was very impressed with quality and service. Not anymore! read more