Great ppl. New workers with better service. Check it out now Warm, and comfortable. Clean area. read more

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Pricing and understanding the menu and the people is key. If you're 60 +, bk is tuning us out I'm sorry to stay on this but I think it's worth it. In all honesty and fairness. I love BK. Or I used to. I have always split my time. Now however, mcds is the best. 2 sgmcmuffins w/egg and the best coffee ever,, $7... and no app!!! I walk in, order and I'm out. I can't get a discount whopper without a freaking app!!! Am I wrong?! read more

I'm giving this five stars for a Burger King experience,I got the impossible whopper, it looks Just like the picture. When does that happen? I order one Ranch with an up charge, they gave me an extra for free(I didn't ask for it, but I appreciated it, but this might have been a mistake, corporate do not come down on these kind people for throwing me an extra ranch on account of my prettiness, it may have been a typo). The fries were fresh, hot, delicious, way too salty but Maybe es la moda, all I know was that the person behind the counter was one of the warmest, friendliest Burger King employees I have ever encountered. The place was really clean also. Well done, BK. read more

Their drive thru actually works and the employees are nice; much better than Wendy's at Riverdale St., West Springfield. I have never had a problem here. My order is always correct. The food tastes good. read more

Worse service over!! Waited 25 minutes in drive thru, didn't even reach speaker. I went inside I was told I'd have to wait longer. Ask if I could cancel order they said yes on the app. There was no way for me to cancel. Complaint line wasn't even working!! I waited 1:10 for my order. I will never use the app to order again. If I hadn't paid for my order I would have left a half hour ago. I will never go to this store again ! read more

What came supposed to be a Frozen Fanta Wild Cherry. Receipt shows what it was supposed to be. Someone at Burger King dropped the ball. read more

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horrible experience. guy threw straws at me in my car through drive through #wtf very uncalled for considering im just a paying costumer. he was greasy, rude, uncultured , unprofessional, greasy, and honestly quite a disgrace to Burger King and that's saying a lot and definitely to his family. he ruined my day just as much as his life must be ruined. terrible terrible. read more

Food is really good. Happy employees. Great customer service. Leslie is definitely the best on drive-thrue and Xaymara best manager ever. Employees are polite. Great ambiance. Always happy and willing to help the customer. Best fast food restaurant in town! read more

I often order from them through the BK app, will no longer do so. Every other order is wrong. Usually something is missing. BK support used to be generous with coupons and refunds, but was recently told they couldn't fix an incorrect order because I had already received a $10 coupon shortly before. Not my fault that restaurant staff and/or Dasher mess up. read more

I have always had a great experience at this Burger King. My food has always been fresh and warm. It's honestly the only Burger King in my area but I'm happy it's this one because it's actually good fast food. Service is always fast and polite. read more

Service is poor. Also the restaurant is dirty. Lobby was not cleaned for some time. The food is acceptable. Burger King should probably close this location. Find another place to eat. read more

I would not ever eat here again! There was a commotion in the kitchen didn't think much of it until I seen a MOUSE run into the dinning area the workers were chasing it with a broom and dust pan turned to us and asked if we seen where it went. Absolutely disgusting! read more

I'm fairly regular here and while I don't mind an occasional mistake, this one was too funny. They have the Sourdough King burger which is a bacon cheeseburger served on toasted sourdough bread. I've had this before and loved so I ordered it. What I got was a bacon cheeseburger on white bread. No toasting at all. I figured I'd give them another chance and ordered it again and mentioned that the bread wasn't toasted so this created a big deal with the manager yelling at the staff to make sure the bread was toasted. I get the burger and yes, it was toasted, but the put the toasted side on the inside, not the outside so It was pretty much the same as before, but toasting on the inside made all the mayo and ketchup squirt out rather than soaking in a little bit to the bread. It's like they made a burger and turned the bun inside out. read more

I stopped in here for a quick dinner and a cup of coffee to keep the eyelids propped open on my way from Bradley International Airport up to Greenfield, MA. It was about 9:15 pm on a Monday evening when I rolled in. There were no other customers in the dining area when I arrived, but they seemed to have a steady stream of Drive-Thru customers, I expect due to the proximity to the Interstate. I ordered a Double Whopper with Cheese Mushroom burger - low carb - meaning with no bun. I sit down with my burger and unwrap it - lo and behold, they have ignored my request and served it on a bun. So I removed the bun and ate the burger. Coffee was decent. They had just run out when I walked in and so had to brew a fresh batch. read more

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Way too salty Not prepared with any care Waaay overpriced as well They were better back in 2020 read more

This is probably the only Burger King I'll ever go to inside of western Massachusetts just because I have been living in the area of Northampton my whole entire life and I have tried other burger kings and they aren't as good the staff is quite friendly and most of those people have been working there for years and years now so you kind of build a relationship with them in a way customer service is good clean and friendly read more

I came here recently and everything was well prepared and the lettuce and tomato seemed fresh which i find rare for fast food

Third time here3Officially a regular I guess . Had a major realization today. I've left extremely high raves and reviews about Lesley's service, he's seriously a burger prince I cannot lie to you. BUT let's give it up for the other staff too, they're all burger princes and princessesAs always, the food came out PERFECT (and timely). In the drive through. Maybe next time I will actually go insideand introduce myself to this fantastic people. If things went my way and nicely maybe Leslie and any of the other staff and I would actually become friends read more

I normally do not go to fast food restaurants, and I seldom give 5 star ratings (but I have for Babbo, Bazaar, Morimoto, etc.). There is a little bit of a story here... I required foot surgery which was scheduled for 3:00 PM on a Thursday which meant that I could not eat or drink after 12:00 on Wednesday. I live pretty close to this BK so asked the person driving me home to swing through the drive through as I was absolutely starving. I ordered a whopper with cheese, large fries, and a medium diet coke (to offset the large fries :-) ). My order came quickly, and was nice and hot. The young lady at the drive through window was very nice. I believe that this burger was the best thing I've eaten in a long time! It was like manna from heaven. Granted I just got out of surgery, hadn't eaten in 24 hours and was hopped up on pain meds. Much of satisfaction with a meal has to do with the situation and the 'now' and this was hitting on all cylinders. That being said, I will probably not get fast food again for a long time, but this was awesome. read more

Late night drive thru visit. The enthusiasm of the order takers was pretty weird... one might of thought he arose from a slumber and was forced to do his job and ask can I help you?? Brand new digital menu boards and bright lights so late at night..... the building looks very bright and cleanly. The signage and the property look well maintained m. Impressed of how well lit the property was so late at night. The order was processed and made to order. We got two crispy chicken sandwiches, mozzarella sticks, and a Bacon King Burger, a large Diet Coke and a bottle of h20. No missing items and they gave us sauces and ketchup packs which was nice with plenty of napkins. The food was very hot and tasty and delicious, the sandwiches were put together with care unlike some places where they are half hazardly thrown together. The Diet Coke was bubbly and flavorful and the bottle of h20 was very icy and good. Nice late night dinner on the gooooo! We will return in the future. read more

Jen the general manager is absolutely incredible. she is on her game and makes sure everything is correct and flying out the kitchen. she goes above and beyond. read more

Love how I asked for no pickles and still got them in my sandwich HIDDEN. Employee that wasn't in drivethru comes and asked why I didn't want them... Didn't know I had to explain about MY CHOICES with MY FOOD that I PAID FOR.. Manager was aware of what was happening. read more

This review is for the worker at this location named Leslie. Each time I go and Leslie takes my order, it is correct, and he is kind and professional. He is efficient and the whole experience is better when he's working. Give that guy a raise. read more

If you like really greasy food, this is the place for you! It's a good thing they have an amazing selection of spirits, because you're gonna need one after eating here. read more

Yesterday I was running late for work and I was starving so I decided to stop in at this Burger King for a quick meal. At first I regretted my decision immediately because most locations are slow, but the staff here was polite and quick. Overall, I thought this was the best location I have been to in Western MA. read more

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Stop by this Burger King location had a code on my Burger King app, the person at the drive-through acted like she never seen one before,call the manager he said that I had to give it when I gave placed the order, but the coupon says present at cashier he went ballistic not very good customer service read more

Food is always good and employees are nice BUT they advertise their frozen coke for $1 but literally every time I go the machine is always "Down" or "Not working". Which sucks bc I love their frozen cokes. read more

This place couldn't get anything right. Asked for a coke, got a Diet Coke. Wait staff was goofing around laughing. I was asked if I ordered a meal when I said no it threw off the drive thru. ( o only ordered a soda and it was WRONG . Last time I'll go there read more

Since the reopening the staff is nice and the food is well prepared. The problem is 90 percent of the time it is wrong or missing items. Please people, double check your orders before driving away. read more

Great renovations make us feel much cleaner than what it use to. Bathrooms are definitely an improvement. Service is pretty good as well, they actually delivered our food which was unexpected. But comparing this location to the one in Chicopee and Holyoke, this one is better of the three. read more

The staff here, especially the young woman at the "pay" window, was so nice! And my Whopper Junior was terrific.

i go since it is pretty close by and i can order/pay thru app...this last time they didn't put any chicken in a chicken sandwich - i would hope they might make good on that if i were to go again. read more

I got a bugger and ate in my car. That's about all I remember. It was good, and i had fries. People working here smiled in my general direction, which happens infrequently, so that's a plus. read more

The food is what I would expect from BK, but if your in a hurry, DO NOT use the drive through!! OMG, they have THE slowest drive thru EVER!! Good thing it wasn't busy when I was there. read more

I have to complain here about the growing trend in the fast food joints removing their disposal barrels from their lots. It's really irresponsible, and, obviously, a fast way for them to cut costs- but at the cost of others. I think if an establishment is creating huge profits, then it should be a given that they be held responsible for the waste that those huge profits create. Common sense, right? Burger King and others in their ilk should be ashamed of themselves for shirking their responsibility. I guess it's typical corporate mentality: make pennies if you can off of others regardless of conscience- because, as everybody knows, corporations don't need a conscience, just more profit. Pathetic. I will never eat at Burger King. They are sheep following the "How To Screw People For Huge Profits For Idiots" corporate exploiters check list. read more