The employee working the drive-thru on 4/29 at 12:35 p.m. was openly rude, dismissive, and clearly not trained to do something as basic as process a payment. Before coming in, I called to confirm the store accepts EBT and was told they do as long as you're part of the hot meals program--which we are. We placed our order and pulled up to the window, and instead of any attempt at customer service, we were met with an immediate attitude. He said the card was declined and then claimed they didn't even have Sprite--despite the employee who took our order confirming they did and already pouring it. He continued insisting the card was declining and that he was running it correctly. We pulled forward, called the number on the back of the card, and confirmed there were sufficient funds. My husband then went inside and spoke with another employee, who explained that the drive-thru worker wasn't even processing the card properly--he kept pressing "skip." That's not a minor mistake--that's complete incompetence paired with a bad attitude. Instead of fixing the issue, he doubled down and wasted our time over something entirely preventable. This is exactly the kind of experience that drives customers away. Management needs to address this immediately, because behavior like that reflects a serious lack of training and accountability. read more

This place and their app are the worst. I don't know why every six months I give them a chance. Today order was supposed to be ready at 1615 and I got there ar 1622. Wasn't ready and I still had to wait 10 more minutes. Then after I got my order I realized my order defaulted to a whopper jr and drink when I ordered 2 whopper jrs. i will never give them another chance read more

46 minute wait in the drive thru to pick up a mobile order that consisted of the original chicken sandwich, fries, and a soda. Management was rude and so was the attendant. My last three encounters have been long, but never like this. 15-20 minutes is the norm. read more

This place needs to be shut down. It is absolute trash every time we come here when we wait in the drive-through it's no less than 20 to 25 minutes. I have been sitting outside waiting for my pick up order for 45 minutes just now they're telling my son that the grill is broken refusing to give a refund telling him that they can fix it 45 minutes for a sandwich and fries read more

This place literally gets my order wrong at the drive-thru every single time. I have to check my order before I leave, so I can go back in and get them to fix it. When I do ask for them to fix it, they are incredibly rude and insulting, one person at the window literally told me to "swallow it" the other day. I've never experienced such incompetence and attitude when I literally am just ordering from the menu. It's not even complex order, it's a menu option. If you're in the area, try anywhere else. read more

Walked in and stood at counter for 15 minutes before someone asked what I needed. And then I proceeded to have to wait 30 minutes for my food even though it was an online order that had been placed prior to me arriving. Always horrible customer service - not just this time read more

This store has really improved since the remodel. Food was made the way we asked and the fries were hot and crispy.

My mother who just finished cancer treatment and doesn't eat too many things because they make her nauseous asks for a. Kids meal from Burger King. I run over and the clock says I have 10 min. The girl informed me that there isn't anything up. I asked what that meant. She said they don't have enough time to make a burger because they close at midnight . Thanks! I really appreciate the great customer service! read more

The store was very clean, it felt like I was the first customer to walk in. The service was excellent. The food was made fresh, not sitting under a warmer. The bathrooms were spotless read more

This is one of the few Burger King's I have seen with a playground. No one was using it but it's there if the kids need to get some energy lose. We wanted a quick something before hitting the road for home. We ordered a Whopper Jr. and a crispy wrap. Service was speedy and we took our food to go. Staff were friendly and nice. I had never had the crispy chicken wrap. It was decent. I will have to keep that in mind for the future. The Whopper Jr. was fine and gone within minutes. They have their own parking lot and WiFi. read more

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Went there today and to start one of the employee cars had an Israel flag on it. Disgusting! Secondly I picked up my mobile order and the burger was out of the box. They forgot the ranch and straws to my drink. Terrible service. Makes sense if they support Israel. Free Palestine read more

they don't know how to prepare ur burger no lettuce or bacon on it js the sauce on it n meat.... green haired guy is lazy as hell doesn't prepare ur food the right way n takes way too long to take your order read more

Haven't been to this Burger King in probably 5 years. But was in the area and wanted a small snack to hold me over until dinner. Ordered a 8 piece Chicken Fries and a value soda. Came to $7.36! Expensive snack!!! But what was insane was the size of the value soda. It's insanely small! Probably about 10oz or less. They charged $1.79 for it! That's insane for the price! The staff were friendly and the store was relatively clean for a fast food restaurant. Still can't get over the sticker shock though. I could have gotten a full value meal across the street at another popular fast food restaurant for $2 less! I'll have to remember not to stop here for a snack the next time I'm in this area. Too expensive for so little! read more

Burger King - Tinny "Value" soda. No value with size and cost! - Burgers Near Me - Tucson, Arizona

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Didn't close for another hour and the guy completely ignored us. Do not recommend they will not answer the machine

The service here is HORRIBLE. I do Uber Eats and picked up food here about 3 times now. Each and every time I've come to pick food up I've waited 15+ minutes. I have currently been here for this Uber Eats order for 25 minutes!!!! This is insane. 25 minute wait time and it's still going. read more

Would put 0 stars if I could I was reframing from commenting however I still come here thinking that the next experience would be better than the last but NOPE. Waited 30 mins to order. They must be short staffed or something. But never fails there's a young girl who works at the window rude as HELL. You would think for being in a nicer area it would be better customer service but nope complete opposite....Just not a good look. read more

the service provided for my food allergies was amazing!!! they literally stopped everyone from the back and had everyone change their gloves, wipe everything down and even verified what the allergy was! I am so grateful for the care and consideration they had! thank you to the crew! the food was fresh and hot. read more

First of all the food got here but they didn't text us that it was here. We ordered take-out so it would make sense for those bastards to text us. It's probably been out there for a long time. I ordered 2 cheeseburgers, chicken nuggets, fries, and a sandwich and 2 whoppers read more

I've been going to this Burger King since it was built including with my children through the years, sadly since their remodel which gave everyone hopes that the food quality would improve to that of days gone past the only thing that change was the now more curt behavior of their employees. We consider ourselves friendly and genuinely say Hi to to the people working at the restaurants we dine at, as we did so tonight when we came to order our food tonight. The young lady in the lobby didn't even respond back to us saying Hi or look at us for this matter. When I said Hi again she didn't look at me but rudely said she doesn't get paid enough to respond to customers and told us ti use the kiosk in the lobby to order our food. The rudeness extended to the other employees working and the manager who didn't even acknowledge us standing by the counter waiting for our paid order! When we were handed our order they didn't use our name or our order number the different female employee just said this is yours and walked away without even saying anything positive or acknowledging our Thank You when she plopped our bag of food down on the counter. If you're the owner of this Birger King we understand it's difficult to find non-entitled and friendly employees who actually care about others but I'm sure that you can do better than the Muttly Crew that you have working here! read more

Went to Burger King yesterday. I thought they were closed in and in demolition mode, but I couldn't have been more wrong. BK burgers are the only fast food burgers I like but so many BK's are not run or managed well and may even be a scary place to go. The one on Cortaro WAS that way - but they are making a turn around, remodeling and new and wonderful staff. Give it a try. They are not closed. They are remodeling. My food was fantastic. The staff was really super friendly, professional and fantastic. read more

gave me the wrong sandwich one that was cheaper than the one I ordered, long of a wait time, obnoxious and no napkins at all.

Good but a lot of flys staff was nice food was decent it took a while we were the only ones there read more

Burger King - Inside - Burgers Near Me - Tucson, Arizona

I don't know why the ratings are so low, I guess i could read the reviews but I love this burger king (and all burger kings)... Fast and to the point, and the burgers are soooo good. Probably my favorite fast food place for burgers, and their onion rings! So good and definitely one of the more affordable places read more

Terrible service manager doesn't care about customers getting their orders correctly with DoorDash orders it's sad to have to pay for ranch and then not even put in the bag read more

Second time ive been there in the morning , been told i cant order a burger , told broiler was down , i can understand once but twice ? Its BURGER king & i cant order a burger ? I aint the too crazy on things but this makes me go crazy , lol -fatpeopleproblems? read more

Burger King - Where they have no burgers - Burgers Near Me - Tucson, Arizona

as my mother and I pulled through the drive thru getting ready to order, the employee had the worst attitude through the speaker I really don't recommend giving attitude because a customer like me will give it right back please do not have rude employees as your voice and face for Burger King read more

Notoriously slow. They weren't even helping any of the guests who were at the front counter, completely prioritizing the drive-through and even getting those orders wrong. I had ordered 20 minutes before arriving and it wasn't ready and wasn't correct when it was ready. Although, nicely renovated, they need to focus on training and having, more inclusive instead of the manager telling the customers "you've gotta give me a minute." read more

Pull up at 1145 and they wont answer the drive through and when you call they'll say they are closed already

Horrible customer service. We had to wait for our food in the front parking lot which is fine but at least get the order correct. No sauces, no straws, no napkins. Do better y'all. read more

Sat in the drive thru for over 5min. Called into the speaker, no response. After waiting, I finally drove around to the window. Waited there for another 3-4min. There were two vehicles parked in front. Not sure what is happening here. Hours of operation indicates it opens at 0600. I'm hungry, so guess I'll zoom across the road to McDonald's. ***drove around to the front of the store. Doors are locked. read more

This is the worst Burger King I have ever been to the food is always wrong the inside looks like it falling apart and the staff if they can keep them is barely trained and when they do get a good employee the manager ends up overworking them and chases them away and the wait time horrible read more

The person who took our order was very sweet, and the guy who handed us our food was super friendly. I will come back :)

Well, as everyone else, if I read these reviews, I would have gone to In-N-Out. My burger tasted more like bread and anything else, the fries were fresh but I asked for no salt and there was salt. The onion rings were cold and had a little bit of a chewiness to them. The dining room had papers on the floor and tables. There was only a few people here, so I figure they should have time to clean? I would've given them a 1 star but the people were friendly and the service was pretty good. read more

I don't think I've ever been to this location and gotten my food at the window. I usually place mobile orders, to go through the drive through, and I end up spending 15-20 minutes in the parking lot waiting anyways. read more

Worst service. Waited 10 minutes and no answer to drive thru then rben lady at the window was rude as hell about her system updating ... cool story bro, at least an answer the drive thru and say that so as not waste others time read more

I stopped by here to get some food while being on the road food was great they got me my order fast but I think this location is due for an upgrade the interior of the restaurant is old and looks dirty other than that had a good experience read more

Marinara sauce not bussin' this place needs some help maybe if bk payed the workers more it wouldn't be so shit read more

Burger King - Marinara sauce not bussin' - Burgers Near Me - Tucson, Arizona

Went in today and service took forever. The female worker with allb the shit in her face was really nice and accommodating. However, the manager with the glasses was very rude when handing me my order. The Ghost Pepper burger was actually really good! read more

I went today through drive thru waited almost 15 min for my food. 2 vehicle that came in behind me got there food first. When I stop a worker she went in and check to see where my food was. They brought it out to me and it was very cold. Very poor service. Then I went back in while on the phone and they made another order still cold!!!! I talk to the manager who look like she should be washing dishes very dirty. She gave all these excuses why the food was cold. She was not very professional at all and I see why the service was crap read more

The drive thru is terrible. The staff is trained to only take one order, then proceed with the payment, give the drinks, then send the vehicle around the front to "wait", BEFORE taking the next cars order. If you're 2 or 3 vehicles back from the order screen, you will be sitting for 10-15 minutes before even placing your order, then another 5-10 minutes out front waiting for your food. They send you out front to "wait" even when there are no other cars in line behind you. Absolute SLOWEST fast food around! read more