Food was pretty good. Ticket times were extremely long. People who arrived after us had their food and finished before we got ours so not sure what happened, as they weren't real busy in the middle of the afternoon. She said they were backed up in the kitchen but one of the cooks helped deliver the food at the table next to us. Our waitress tested our temperament to see if she could get away with a free dessert, which I had no interest in. Fortunately, they did the right thing and did not charge us for our burgers. The manager never did come by to say anything, which they should have, but whatever. Based on other reviews, it doesn't appear in the only one who thinks they need to step it up a bit. We both had build your own burgers. I had onion rings and they.were okay. I'd go with fries next time. Hopefully, they figure it out. Place seems clean and atmosphere is good. I would try it again since they did the right thing with our check. Otherwise, I wouldn't. read more

Was pretty hyped to go here with our friends from out of town. Service was friendly but other than that, the food was seriously worth only 2 stars. Burger came out burnt. Like literally burnt tasting when I asked for medium. Burger was also over sauced and gooey. I'm a huge food lover and usually if there's anything left on the plate I'll ask for a to go box and I left 3/4 of my food on the plate to be trashed. Would say the only food that tasted good here was the appetizers. read more

Damn, that was a really good burger. Not much else to say, good atmosphere, cheap prices, solid service. I'll come back for sure.

So I'm the yelper of the family and I've been assigned this task. My hubs is not a complainer. He won't send food back and will tolerate most anything. He'd rather sit an hour with an empty cup than to simply ask for a refill. Today he calls me after he and his coworkers go to lunch. Wow he's upset. He got a burger cross between a cheesesteak and something else. The cheese was rubbery, meat flavorless. He said he's never been to a place where he felt the food was INEDIBLE until today. Thank heavens his company paid or I'd have been one hot mamma! He did say the service was 'okay but not good' service, so there is that one star that's not truly deserved. read more

It's cool, not ground breaking. A small bar looks inviting, and the food is above average. I like the service, but with the creative burgers that exist in Arizona.....I think they need to reinvent and make their burgers exciting. Not saying not to eat here, its a good burger, but nothing to go crazy over. read more

Great service and food is quick to order. Tried the Philly double and split it with my bf and it was a perfect portion after we split the crispy chicken salad. Prices are good and a great selection from the bar if you want a drink. read more

Not so good. Pretty fun space, but despite it almost being empty, service was slow. And the burger was tiny and dry. Decent fries.

I was feeling adventurous and wanted to deviate from my usual Smashburger to try Burger Theory and boy was I thoroughly disappointed. I walked in at 7:15 p.m. for a to-go order 2 sandwiches onion rings and fries took almost 30 minutes. Plus $32 for a burger a fish sandwich 6 onion rings and Fries is it ridiculous. And the fact you charge a dollar more for onion rings and I only got 6. For real you guys need to fix your business model the only way you are surviving is because you are next to the Holiday Inn. I will never return nor will I recommend Burger Theory to anyone read more

We went there on their third day open! Super impressed with the service Aaron rocked:) The food came out fast and was delicious! I'm a snob about my veggie burgers I dislike when restaurants offer blackbean burgers so having a garden burger as the option was a pleasant surprise. We are adding this to our favorite neighborhood place! Ps get the chocolate mouse for dessert!!!! Yum read more

We went here for breakfast today, and it was amazing! The restaurant looks new and classy. Our server Kari was really great! She was nice, attentive, and fun! read more

Great food. Great service. LarryLegend is a master of the arts. Excellent beer on tap. Excellent food delivered prompt and exactly as ordered. I mainly visiting the Phoenix area but I will recommend this establishment to any and all that inquire about where they should eat. Well done burger theory. Well done read more

Loooooove this place! It is a little on the pricier side, but the food was great and the service was even better. The misters are also a nice touch on the patio. read more

Airport restaurants were closed and this fit the bill for burger and beer thanks to UBER! Great casual yet industrial atmosphere and friendly staff! Camilo, fab bartender and was all smiles even when I showed up 30 min before close on a Wednesday night! read more

Enjoyed the atmosphere and our server Ben was great. The burger on the other hand come out well done when we ordered medium. Willing to give them another try. read more

See all

My experience was great. I went Sunday around lunch time and was greeted by Cleavon (He was Great) knowledge on food and draft beer made in the area. He pointed my girlfriend and I in all of the right directions. The food was great and we will definitely be back. read more

Pretty darn good burger! I'm a local who stumbled upon this place and enjoyed it. Carlos was especially hospitable!

If you don't have Legend as your server than you are missing out. He is an incredible example of what customer service can be. Even though it's attached to a hotel, it has wonderful food and even better service. If I could take this place with me, I would! PS management- this guy deserves a raise ASAP. You're lucky to have someone who represents you so well. read more

This place is ok, nothing special. The prices seem a bit high for the OK service and the food you get. This location/area is not really trendy, cool and hip enough to command this kind of pricing, it's not like we're at Biltmore or Fashion Square. I was hoping for a yummy burger at reasonable prices that I can stop by regularly but the way it is now, I can only drop in on special occasions. read more

I'm baffled so many people have rated this place "just ok"! My boyfriend and I, both chefs, have eaten many many burgers over the years and this place is TOP NOTCH. I had the BT Boss burger and I almost died of happiness. It was incredibly juicy without being so juicy it falls apart. The flavors were mesmerizing, and the filling inside the stuffed patty was perfection. I could eat one of these every single day for the next 10 years, and the heart failure I would eventually succumb to would be completely worth it. read more

Terrible service. Only 6 people in the place. All of them already served. I sat at the bar for 10 minutes before even being acknowledged. A menu was thrown at me. The bartender walked past me 10 more times. Did dishes. And bs'd with the other customers. Never looked at me once for 10 more minutes. When I walked out, he said, "you were looking at the menu" as his excuse for not waiting on me. Hopefully it's just this one bartender that's bad here and not the entire staff. I'll never be back to find out. read more

I've been wanting to try this place so when my brother came from out of town and needed a place close to the freeway and the airport I decided to try it. Was a little hesitant because I usually don't go to a new place if it has less than four stars. I had a turkey burger with french fries which was absolutely delicious. They have a nice selection of craft beers and the prices are very reasonable. We had a very attentive server and it has a very nice and clean, modern environment and will definitely eat here again. read more

I had a very pleasant experience at this place, waiter was super nice and on point, the burger is a la carte so it was a 16.00 burger, not sure if this is good or bad but it is what it is. we order nachos and wings and the nachos were great and a lot, the wings was a little to salty for my taste couldn't enjoy it, if I was a food finiki person I would have sent them back on the first bite, that is how salty their were. Bathrooms are very clean and very contemporary decor love it. the outside patio felt good and tv screens are very nice. I would go back to this restaurant and even plan a birthday dinner or anniversary gathering in the future. read more

Probably my least favorite choice for a burger in the Phoenix area. The patio was dirty, even by a hipster's standard, and looked like it hadn't been cleaned in weeks. Prices were incredibly high for what you got and fries were sold separately, served cold at that and under seasoned. Craft beer options are mostly unavailable. I won't be back. read more

Beer selection on point. Fast and easy service, great pizza and onion rings. We had Ben as our waiter and he was absolutely fantastic knew when we needed more beer and incredibly personable, upset that Im only here for the week otherwise I would definitely be a regular here read more

Over priced -$70.00 for 4 burgers and cold fries are one thing but top it of with a lack of service when they weren't even busy makes this restaurant a total fail! Our waitress never checked on us once during our meal or offered refills on our drinks! Clearly they don't care for return customers as we have no intention of returning. Spend your money else where read more

Burger Theory on McDowell is amazing! Asian chicken salad and the chocolate mousse is SOOO good! Thank you LARRY LEGEND for your awesome service!! read more

Fun, eclectic place in the heart of Phoenix. Burgers were excellent as was service. We enjoyed sitting outside while having our meal.

Very close to home so we decided to try out the place. We were greeted by a super friendly waitress named Tyler and she showed us to our table. The burgers and chicken flatbread were delicious and our waiter, Larry the Legend, was awesome and very knowledgeable about the beer selection and menu. We will definitely be back! read more

Went late night to have a burger and a beer and must say the bartender Josh was awesome in helping me select a decent burger late night to enjoy...awesome venue and decent pricing!! Will definitely recommend to friends read more

It took 25 min to get a menu, 30 more to order. Food was okay but not worth the service.

First time here. Atmosphere is comfortable. Everyone is super nice. My burger was juicy made the way I wanted it. There was an awesome veggie burger option for my non-meat-eating spouce. Our server Larry Legend, ask him by name, was awesome! Never left my glass empty and made sure our expirience was a pleasent one. I will be coming back for more! read more

This place just opened up down the street from me. I've had decent experienced at other locations, so I thought I'd give it a shot. While the servers attentiveness and response times were excellent, the food was a completely different story. I feel that if I'm spending $40 for a burger, coke, and appetizer it should be a step or two above a run of the mill fast-food joint. The meat was so greasy and tasteless. Both top and bottom buns was heavily saturated in grease that you couldn't enjoy any of the "craft" condiments and toppings. I know a melt in your mouth burger when I taste it, but never a melt on the plate because of the excessive great. There was a lot to be desired with this one. Felt like it was a frozen, season-less slop of grease. On a positive note,the onion rings were pretty great. read more

I will admit that this place is a little on the expensive side but I absolutely love the burgers there. Quite greasy but definitely still my favorite burger place and one of my favorite overall restaurants. Staff is always very nice and burgers always delicious! I usually go with my family and split a couple of different burgers because there are so many options and the burger itself is usually pretty big. Loved it. read more

Had the breakfast burger. Bun 10/10, Bacon 10/10, Meat 10/10, Brownie Sunday 10/10. Get food from here!

We ate here while staying next door at the Holiday in before flying out. It was a Wednesday evening. Walked right in and was seated immediately and the service the entire time was great. They have a very good local beer selection and the burger selection is very good. Burgers arrived quickly and were very good. read more

This place is outstanding. Amazing food place called Burger Theory! Great prices and even better burgers. My server, Karrie, was very helpful and guided me through the whole process. It's Valentine's Day and this Valentine Mimosa is hitting the spot! Highly recommended. read more

Karri took care of us and did a great job. The breakfast burger was perfect. Also try the KBG sauce.

Super good burgers. Fries and onion rings were awesome!! Waitress Karrie was super friendly. Overall great experience and will for sure return. read more

Great food and environment. Karrie was a super server - give it a try and ask for her if you can

Stopped here on a business trip for a quick burger dinner. I was really impressed. They have a great variety of burgers on the menu and you can also create your own too. Extensive beer list, lots of TV's with sports on every one. Good vibe and nice staff. read more