I can affirm the 15% surcharge on takeout and online. If you want to tip, by all means tip. But Burger Up Franklin REQUIRES this on their takeout orders and does not tell you about it before you arrive. (You can see it online but over the phone, they'll take advantage of you.) They also charge 50 cents a piece for a tiny tub of their ketchup, which... whatever, except it's unusably small so you'll need multiple, and they don't tell you about that either when you ask for ketchup. The same ketchup that's included with the meal when you come to sit in. The original Burger Up in Nashville does NOT do either of these things. It is a location specific practice. And the ethos behind these practices is clear. To be clear here, GO TO BURGER UP, they have good food. But go to the Nashville location. Let the Franklin location learn its lesson. read more

Definitely will only be going to the 12S location moving forward. Franklin was below my expectations. Happy hour menu is very disappointing in comparison to Nash, but worse than that, the wings were burnt and the fries were soggy. Drinks felt watered down/too much ice. My slider was decent but sad to see that you can get the speciality burgers as a slider like you can in Nash. It's worth the drive to go to 12S. read more

Burger Up - Franklin - Classic slider, fry flight, and bbq wings with 2 margs - Burgers Near Me - Franklin, Tennessee

Yummy in my tummy Burger up is the best burger joint in Franklin . Service was great! read more

We ordered takeout and the business was reluctant to let me use my gift cards for a takeout order in the middle of COVID. I didn't feel comfortable dining in, so they eventually let me use my gift cards and coupons after arguing with them. The burgers were decent - it wasn't anything spectacular. If it weren't for my experience with their takeout service, I would probably give this place 3 stars instead of 2. read more

Burger Up is the best burger in Franklin, and when ordering don't go without the truffle fries.

Oh how the mighty have fallen. Burger Up has been our go-to burger joint since the first one opened on 12 South ten years ago or so. After waiting a few minutes the hostess walked up and just stared at us with no greeting. Okay, she's new. No big deal. Our server was good and friendly. The burgers were dry and tasteless. The fries were cold and greasy, but the onion rings were good. But, the restroom was dirty to the point of unhealthy. You'd be more comfortable in a gas station. The windows were also filthy. The glass door to the patio was covered in greasy handprints and looked like it hadn't been cleaned in weeks. Clean is not a minor detail. Poorly trained front of house staff is indicative of the care and diligence of the management, or lack thereof. So on a complete lack of worthy management we'll not bother to come back here again. There are simply too many other good options to put up with mediocre food, dirty surroundings, and marginal staff. read more

We used to like this place. But the visit today is probably going to be our last. We ordered the jalapeños burger with lettuce wrap. While my boys burgers look normal, my burger looks like the size of two pieces of chicken nuggets. Very disappointed. Almost $15 a burger is not cheap. Oh and their fries are so sad looking, all soggy and soaked in oil. I would much rather go to Mooyah if I want a tasty burger that fills me up and fresh crunchy french fries. read more

Very good service, relaxed environment, and really solid burgers. Only drawback is their wing sauces appear to be made in house. Point being, of you take young kiddos there, the sauce selection is pretty limited, and they don't have a "traditional" BBQ for chicken tenders. We will definitely be back. (Maybe we sneak a chic-fil-a sauce in for the kids Great place! read more

Burgers were delicious, the sides were not anything exceptional. Our server was pleasant enough but we received no drink refills until he brought out to go cups with our bill. We ended up feeling very rushed. Probably would choose to go somewhere else next time. read more

My friends and I have tried this place several times and we tried to give it a chance, but this place is overpriced and the service is mediocre. Also, if you order food for pick up, they charge you added fees and 20% tip automatically even though you have to come in and pick it up yourself. read more

Buyer beware. I know we live in a new world but just went to place a takeout order. Was told I needed to order at bar. Was planning on ordering for my entire family when I noticed in very small print "15% surcharge added to all to-go orders" When I asked about it I was told that's the policy. I said no thanks and left. I recreated the order online just out of curiosity and I've attached a screen shot. Not only do they add 15% to the food cost they tack it on post sales tax so more like 17%. In what world is it ok to force someone to pay almost $16 to a person to punch in an order and hand them a few paper bags? Worse yet, Burger Up hides it during check out. If your staff is underpaid, pay them, raise prices and give people the choice to eat there and add an optional tip. Until then my entire family has no plans to wvwr return. read more

Burger Up - Franklin - To Go Order - Burgers Near Me - Franklin, Tennessee

Ordered takeout through Uber eats. We ordered 8 burgers and only received 3. Called the restaurant and they indicated that we needed to work with Uber eats to obtain a refund. The restaurant worker was rude. Took over an hour for the food to arrive, and the food that we did receive was tasteless and did not include the toppings as listed on the menu. I ordered a side of Brussels sprouts and there were maybe 5 included. Overall, I understand that the missing items could have been an Uber eats issue, but the entire experience was terrible and we won't be returning. read more

Well. Tried to hit this one over the weekend. The smell of cooking burgers was awesome but they were short handed and the air conditioning was broken. It was so hot in the place I began to wonder if the smell was the burgers or the guests who braved the heat to sit inside. FYI it was hotter inside So, for staffing and comfort I'm giving them a fail, but the burger aroma was intoxicating. So, that's a 2 star in my book. Anyway, I just couldn't do it! Found another place to eat down the street. Don't worry though. I will definitely hit this one again and give them another chance. read more

Everything was wonderful. Great food. Loved my black and blue burger. Fries were great.

I might be generous in the 3 stars. We should have know since no one was in there when we arrive just after 6p. We'd heard the Nachos were great so thought we'd try it. It took forever for the server to come to our table. The hostess was nice and brought a second glass when I pointed out to her it had lipstick smudges on it. After probably 20 minutes, we had to ask for our nachos and they arrived cold. We told the waiter and he returned with our entrees followed by the new plate of nachos a minute later. The server forgot the protein on my salad so returned with it on a plate and plopped it onto my salad (requiring my help). My husband proclaimed his burger slightly less than 'average.' Sad. We wanted to like it. But the overall vibe was: "What? You want something? Is that why you're here?" Laid back. And not in a good way. P.S. our server did ask if we needed anything and I detected a better attitude. Hmmm. Did he see me about to post this? read more

This was a great find. A Great burger house. I had a bacon cheese burger and the best Kale salad I have ever had. Another nice touch... The waitress "Kate" left a water kraft on the table for refills. Great service. We will be back. 5 star. read more

Such an amazing atmosphere! Amazing food with a HUGE selection that makes it perfect for a family of eclectic tastes to be able to eat, together. The staff is beyond attentive and hospitable! Top notch employees with an atmosphere and organizational culture that spills over to the customers and makes the meal that much more enjoyable! read more

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This is my experience only. This is only our second time eating here. Both experiences have been very good. We have been seated as soon as we arrived. I always order the Woodstock burger. It's basically a bacon cheeseburger. Always cooked to how I order. Never been disappointed. The truffle fries are good. Just a good place for a good burger. The only negative is it does take a minute for the food. But no complaints. Will be back. read more

Burger Up - Franklin - Woodstock burger with Truffle Fries (GF)(VEG) - Burgers Near Me - Franklin, Tennessee

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Ordered the patty melt. It was really bad. White bread. Hardly any onion. A sauce that was tasty and spent all night with stomach pain and diarrhea. Something must have been dirty in the kitchen. Can't recommend this place at all. read more

3.5 stars. I went to Burger Up with a group of friends last week for our monthly happy hour. We were welcomed with decent food and decent service. Why 3.5 stars? Drinks were weak despite purchasing several of them and not being delivered with any feeling as a result. Why drink a few drinks if you aren't going to feel any sort of way after having them besides buyer's remorse? This is 100% a first world problem, but if I am spending $10-13 on a drink, I'd expect a nice little buzz going. My take away, come for the food and sans the drinks. Enjoy the covered patio too! They close it up at night and it is insulated where you can enjoy it both in cold and warm months. read more

Burger Up - Franklin - Burgers Near Me - Franklin, Tennessee

Nice restaurant but seating was uncomfortable (round metal stools). Food was good, burger was on the smaller size especially given the price but very tasty. Server was slowwwww but someone else kept the drinks filled. read more

Small burger, a lot of bun around the meat. Overcooked: "medium" is there standard but this was decidedly medium-well, no moisture visibly evident. The meat was also tight probably because it had been overworked. Their house ketchup was great on a burger but a bit watery with fries. Our server was very friendly, but front of house was unwilling to accommodate our simple seating request until we said we were going to go elsewhere. "We usually reserve those seats for groups of six or more," but it was the tail end of lunch and not at all busy. Bottom line is that this burger place fails to make a good burger. read more

Wonderful food with a great staff, the manager came out and checked on us multiple times with our party of 12 to make sure everything was going as it should would highly recommend this establishment read more

Really good! Love all there burgers and non-burgers :) My husband and friends got the new smash burger and said they were delicious. Their fries were so good and love their homemade ketchup! read more

We visited Burger Up in Cool Springs last evening. The service was very good, our Waiter was attentive, and did a good job. However, the stools at the tables were eventually uncomfortable, there are no chairs with backs? I ordered the Patty Melt and cut fries , my wife a burger and sweet potato fries. My Patty Melt was barely OK, two thin patties of HB on barely toasted white bread, ($14.50)? My wife's burger was good, sweet potato fries were greasy. I had two beers, my wife had one large glass of wine, the bill was $66 before tip? Way out of $ range for a burgers and fries in my opinion, even if they were the best burgers ever, (which they were not)? read more

Back visiting Nashville after moving away 7 years ago. Burger up is always a must. Can't find truffle fries as good anywhere else. I love to get the kale salad topped with the marathon patty. My hubs and kids got burgers. Everyone was happy! Also the guy that took my order over the phone was so kind and happy to be there (Ben I think) read more

We went with a group of 8 (including my special needs sister and my 6 year old daughter). When we arrived our daughter was very hungry and the waitress rushed an order of fresh cut fries and apple slices so that she could get something ingested asap.. we really appreciated that! The decor and furniture are absolutely gorgeous. We ordered Blueberry Poblano Margarita - it was delicious! We ordered appetizers and amongst our group got the Brussel sprouts, fried mac n cheese, fried pickles, and the nachos. All were aesthetically pleasing and tasted great! If you are wanting burgers - I highly recommend getting the sliders and trying two different types! If you're going I do recommend to consider taking a light sweatshirt/sweater as it was pretty frigid in the restaurant. Overall great experience !! read more

Burger Up - Franklin - Front doors - Burgers Near Me - Franklin, Tennessee

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This was a return trip to Burger Up. My how time changes things. I loved this place 8-20 years ago, but apparently they either didn't recover strongly after Covid, or they just went down hill. I ordered a black and blue burger with truffle fries and onion rings. Basically cost me $30 for a smashed burger, limp greasy fries and over-battered onion rings. This visit, a to go order was abysmal. Don't waste your time or money. I can't exit without talking about ambience. There was none. read more

We always get great service and yummy food here. Their burgers are interesting and delightful, and I think they make their own ketchup! They use local bacon and responsibly-sources ingredients. You can get regular or sweet posts to fried, which is nice, and they even have some decent salads if that's your jam. We're regulars here! read more

Great food & service. Unique flavors abound & not just normal burgers. Was not too busy on a Saturday afternoon

I had a very pleasant experience. The burger was delicious and cooked to perfection. I loved the egg on top of the burger. I will be returning. Thank you read more

Awesome place, host sat us quickly and brought my service dog a large bowl of fresh cold water on a hot humid day. I will most definitely be back. The ambiance is amazing as well. read more

Burger Up - Franklin - Service dog with her water bowl. - Burgers Near Me - Franklin, Tennessee

The food is good but I gave them another chance after having hair in my food years ago. I got my food and there was hair in it.

I heart eyes burger up. Something about the decor and how good the food tastes gives off major comfort food vibes. They're especially great because they don't have all the extra bells and whistles slapped on for the purpose of up-charging. Instead you get simple quality ingredients that are purposefully paired together to KO your tastebuds accordingly. I ended up getting the Woodstock burger during this visit. Cheese, bacon and mustard (I bowed out of the maple ketchup - flavored ketchup is bizarre to me) and THAT'S IT. An 11/10 mouthly sensation. Another pro about BU is that it sources locally when possible. The bacon was from Bennett's Bacon and it was obviously not one of those cold, clammy mass manufactured slivers you heat up in a microwave. It was the real deal and made a satisfying crunch noise. And as always the French fries brought it on home. I love this restaurant and frequent it often when I'm in Burger SOS mode. Thank you for coming to my Ted Talk. read more

Burger Up - Franklin - Burgers Near Me - Franklin, Tennessee

Beware if you're ordering takeout! I've never heard of any restaurant charging such a premium for to go orders! You get charged an automatic 15% gratuity (okay, servers need to get paid--I get that) but in addition every single item on the menu is sneakily marked up a couple of dollars if you order to go! So you're not taking up space in the restaurant, and you're being charged $2 more per item? Crazy. And to boot, they won't allow Uber Eats or Grub Hub. Will not be ordering to go from this restaurant anymore. read more

I went with my grandkids and was sat at 220, not greeted. at 228 a 3 top was sat near us and greeted immediately. I gave it another minute before leaving. I have a multiracial family and this isn't the first time I've come and had a similar issue, it's just the first time I chose not to wait 15 min to be greeted while everyone around me isnt. the hostess made eye contact with me and watched us leave. read more

We really like the great quality beef used. It's a place we would frequent more often but the staff makes zero effort to clean up. The floor was strewn with dirty napkins, straw wrappers, and food particles. The staff just walks on and over everything without a care. Meanwhile so even through the burgers are pretty good it's not a nice place to eat and relax. I'm subconsciously sweeping and wondering why the manager doesn't get on this. The staff is clueless. read more

Service was a little slow. Burgers were underwhelming esp for the price. Daughters got the kids meal that were extremely small burgers. Would prob not eat here again just bc it wasn't very memorable. read more

We've been patrons at Burger Up multiple times a month since they opened over a decade ago, but sadly we probably won't be back. As a family with food allergies we try to support restaurants that use quality ingredients and have menu items that are allergen friendly. We have been twice this month and both times the food was terrible. Two weeks ago the wings we ordered were BURNT, the fries were cold and over all the food was not good. Tonight the burgers and bacon were WELL done, and the fries way over cooked and very thinly sliced which wasn't the norm before. Everyone has an off night every now and then, but this seems like a pattern. The restaurant wasn't busy either time we were there so I can't think it was a rushed kitchen staff. I'm not sure if they have new management or what has happened to cause this change, but if you want return customers it needs to be fixed. read more

We typically go to the OG in West End but we're in Franklin and gave it a go. Not as impressive. The salads both were solid. The peach salad was a special and the berry salad was on the menu. Delivered as expected. I got the special burger which was 3/4 pork sausage and 1/4 ground beef with fried egg burger. Really good. Got the sweet potatoes fires which were disappointing. No real flavor and not crispy. Husband got the bison burger and no flavor here again. His burger was over cooked as well. He got onion rings and not much flavor. Breading was just ok. Next time will stick with the OG. read more

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