Food was not good burger's tasted like they had taco seasoning in them couldn't even finish the food it was a waste of money.

Pretty good place to eat. I thought the food was very tasty, they also have a GF menu that is good , it's in a nice part of town , and if you go get the fried pickles. I couldn't eat them but they look amazing. My kids had them. I have been here twice now and will go back. The only real for a 4 not a 5 star is the price. I think it is a little pricey, my daughter is a vegetarian, she ordered a bun with cheese and tomato and pickles, they charged us full price like it was a burger with meat. $ 11.00 But like I said, other than that it's a great place. The food was all hot and fresh . read more

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This place is great! staff is always kind and ready to help. If you're looking for a real burger this is the only place around to get it

I LOVE THIS PLACE! The patio is great with this weather. The staff is friendly and great at what They do.Thank you Burger Up! read more

Food is fresh and sauces are homemade. Everything tasted great. Staff was very accommodating to our party of 12. Highly recommended

What a GEM! fried pickles SLAP the staff SLAPS you need to get here and eat ASAP toppings and sides made fresh daily ! Gotta go eat my Hawaiian Burger!! read more

My first Burger Up experience was at the 12 South location well over a year ago. I had honestly forgotten what the food tasted like, so I've been wanting to make a return visit. So this evening I decided to try out the Cool Springs location. I ordered the Bear Creek Farm Classic burger with a side of sweet potato fries. The beef was cooked just right with a hefty slice of cheddar cheese on top. The mustard added a slight tang, and the veggies were fresh and crisp. The bun was soft. All of the ingredients worked together to make for a very delicious sandwich. The side of sweet potatoes was larger than I was expecting. But I wasn't upset. The fries were thick cut and crispy on the outside, soft and fluffy on the inside. The light dusting of salt made for the perfect sweet-n-salty addition to the burger. Overall, I'm hooked on Burger Up. I'll be back soon. read more

Burger Up - Franklin - Bear Creek Farm Classic cheeseburger with sweet potato fries - Burgers Near Me - Franklin, Tennessee

This was my 3rd Burger In 24hrs, and was wondering how the Ramsey burger at BU would compare to the Stout burger at Stout Burger (awesome with an even more awesome happy hour price of only $6.50) and the 96 burger of Burger Republic (uber-juicy and almost as good as the stout burger). I liked the feel of this place. Laid-back and relaxed. Nice tunes. Nice hostess and servers. Wasn't very busy for 5:30pm this Thursday. Order taken immediately. Now for the food.... the O-rings were a great choice. They were a top-3 onion ring experience for me. Light, and not too oily. Make sure you request a fresh complementary side of their tasty honey mustard aioli sauce- it was superb. Now to the Ramsey burger.... Nice presentation. A little on the small size comparably to the other two. The bun was only average and tasted store bought. The meat (cooked medium) had a nice flame-grilled taste to it. It was a little on the dry side however. The overall taste of the pimento cheese and bacon was a good pairing, but the burger would've tasted much more flavorful had the pimento cheese and bacon both been doubled. Overall a little above average burger but not great. It looks like stout burger still holds the top spot by a slim margin over Burger Republic. Burger Up is a distant 3rd place. I'm gonna give Burger Republic's Tennessee Burger later tonight one last opportunity to dethrone Stout burger.... review to follow soon. read more

Burger Up - Franklin - The Ramsey & O-rings; Add extra pimento cheese and bacon though... - Burgers Near Me - Franklin, Tennessee

Amazing food!! We had a terrific waitress, Amber, she was the sweetest! The burger tasted amazing and I love how it is all local and their sauces (like ketchup and ranch) taste as if they were made right there! Also, they were very good with my peanut allergy. They have no peanuts in the kitchen except for their peanut oil but it is refined so I was able to enjoy my food without having to worry. Highly recommend! read more

Burger Up - Franklin - Beer Bear Creek Farm Classic and House-Cut Fries - Burgers Near Me - Franklin, Tennessee

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Truly upping the burger (and surprisingly salad) game. We were stoked to give this place a go from the day we got in. Initially we tried two different burgers. I had the salmon burger with spinach, and my wife had the backyard burger. We had the quinoa fritters as an appetizer as well. Everything was delicious! The salmon was well cooked, and my wife loved her burger. The quinoa fritters were recommended by the absolutely stellar manager, Kellen. She was wonderful and helped us from the get go and was seen bussing tables as well. We were so impressed that we returned a second time before our vacation was over. This time we went lighter and ordered salads. The kale salad with salmon and the chicken cobb salad to be exact. I never in my life thought that I would enjoy a kale salad as much as I enjoyed this one. The blackened salmon on top was perfectly cooked, and I think this is my new favorite salad. Just an all around great establishment. read more

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A very bad experience. Service was very slow. We were seated in the closed in patio (cold) of the facility although tables appeared available in the main restaurant. When food was delivered my "Classic Burger" was extremely overcooked. A waiter/ waitress never returned to check on the food delivered. As I was with a group, and as there was no wait staff present, I ate what I could of the meal, even though it was overcooked. When the check was presented I explained that it was overcooked - the response was "sorry" with no further apology or explanation. When I departed, I was unable to locate the manager (if a manager was present??) to discuss the situation. I will not be returning. read more

Burger Down We used to love Burger Up. In a time when little burger joints were popping up on every corner, they set themselves apart from the rest. How the mighty have fallen. They've recently made some changes and dropped a few items from the menu. These included their lamb burger and their wedge salad which championed some of the best steakhouse wedges I've ever had with crisp iceberg lettuce, crispy bacon crumbles, fresh tomatoes, and the most divine Bleu cheese dressing. Their fries used to be crisp and brown and yummy. Now they're meh. Service used to be spot on. It's now hit and mostly miss. And totally unapologetic. They used to leave carafes of water on the table so you could refill your glass at will. And they offered bottles of their housemade ketchup on the table. Now you have to ask and they will bring you a little condiment cup like it's unicorn tears. Lastly, we ordered the onion rings "tower" and we're underwhelmed. It was 5 large rings with a soft batter that had been fried too low or too long or both. Disappointing all around. Won't be back. read more

very disappointed in customer service. order wrong and management still charged and would not make it right. be careful. plus there is up charge for almost everything, including ketchup. read more

Wanted a great burger but didn't find it here. The smell coming from the restaurant was amazing. The burgers were dry and tasteless. I had the Woodstock and hubs had a jalapeño type burger. Fries were cold and I didn't care for the homemade ketchup. Seat cushions in the place were filthy. Staff were nice and friendly. read more

First time at burger up. It was ok. Good service. Burgers were somewhat bland. Fries were over-done, and the ketchup tasted odd. Overall, nothing offensive, but too pricey for the quality of the food that was served. read more

Burgers delivered on time and driver from Grub Hub called to be sure she was at the right place. I offered her a small tip to which she said I'd already tipped within the app order. I gave it to her anyway. She was clearly trying really hard and wanted to be sure, she delivered to our room. She insisted I not come down to meet her. We had a gf meal and I'd order from them again. read more

Ordered the sliders and the Hamburgers were well done and very tough unable to eat. Service was ok better than the burgers.

terrible food and small portions. nothing like the burger up in 12 south. would not recommend.

I stopped by with my family on a Sunday afternoon--middle of the day. Perfect time to go if you don't want to wait for a table. I really liked the casual atmosphere. We were greeted right away and our server was quick to bring us our drinks. I went with the Bear Creek Farm Classic Burger and a side salad to be just a wee bit healthy. The burger was awesome. I usually don't finish burgers but this one went down fast. I tried some of the sweet potato fries that a family member got. I can't say that I loved them. The taste was good but the texture...not so much. Too limp and undercooked for my taste. But I did not go to Burger Up for the fries. I went for a burger and will definitely be back. read more

One of my go-to restaurants for both dine in and takeout. The Marathon burger is one of the best vegetarian burgers I've ever had and the sweet potato truffle fries are top notch. Service is always quick and friendly. Definitely a local favorite! read more

Burger Up serves a variety of burgers. They are are good burgers but their owners have raised their prices so much that they are simply overpriced for what they serve. A simple turkey burger with fries and only water as a drink with a reasonable tip comes in at just under $20.00! There are better burgers places out there at reasonable prices rather than this overpriced and over rated place. read more

First off, my meal was delicious! And it always is! However, this was a special occasion, which I wanted to review, because I am currently on Whole30. I called prior to coming in to ask about the way Burger Up cooks their meals so I can be in compliance with the Whole30. They were very accommodating and didn't make me feel as if I was asking too many questions at all. I dined in the same night and had Tina as my server. She was very knowledgeable about the way the food was prepared and made suggestions to help me plan around my "diet." I ate a turkey burger with avocado and egg. I also had a side of baby spinach which was steamed and had a little salt (so yummy). Overall, my service was exceptional and the food was perfect and yummy. Thank you, Burger Up! read more

Burger Up - Franklin - Burgers Near Me - Franklin, Tennessee

I love this place - food is always great! Salmon burger is my favorite, as well as spinach salad (before they used to just put goat cheese crumbles over spinach, but now they do goat cheese balls!!! Yum!) read more

Burger Up - Franklin - Spinach salad with grilled salmon - Burgers Near Me - Franklin, Tennessee

Burger up has good burgers and good salads. The atmosphere of the restaurant is very fun to making you feel like your in the country and the food is just the same. The burger I had which was the Woodstock was very flavorful and delicious. There homemade ketchup is also really good. Highly recommend going here read more

Daniel is super nice every time and gets water for my dog and every other server I've had here is so nice and ON TOP OF IT. Food also rules read more

Burger Up - Franklin - The servers Faith and Daniel rule and the burgers are snatch!! 10/10!! - Burgers Near Me - Franklin, Tennessee

Bison, shrimp, fruits and veggies. @burgerupfranklin is my new spot. The back table outside by the cornhole will now be "The Lobliner" table. Delicious! read more

Burger Up - Franklin - Most epic salad ever - Burgers Near Me - Franklin, Tennessee

7pm on a Friday night with a wait time of 45min. I expected that and it was no problem to wait in our car. We ordered shortly after being seated. The empty table beside us had become occupied whom had ordered the same burgers as we did, however they received their food before us. That was slightly dissapointing but understandable, perhaps because they are slammed and the priority of orders were placed in error. No biggie, we eventually got our food. This is where I become a bit of a critic. I was super stoked after eating at the 12S location just 3 days prior and was excited for my family to try it. I called ahead and asked if their menu was similar to the 12S location & was informed yes, they have most of the same items but the menus aren't exact because of different ownership. Items ordered: Quinoa fritters - yummy! Turkey burger - sadly dissapointing. Lacked flavor, the bun was so soggy, I couldn't even pick it up without have it mush in my hands. Onion Rings - don't waste your money, stick with fries. Backyard burger - typical burger from any other fast food chain, honestly whoopers from Burger King tastes better. After being served flavorless "gourmet" burgers, with not one refill of our drinks, and observing a gentlemen, who looked like he was the manger, approaching every table except ours to ask "how was everything?", including the couple sitting next to us. He made no effort to ask our table how things were going, how did our meal taste, and server was slammed and never came back to see if even needed a refill until we asked for our check. I will definitely stick to the 12S location, perhaps different ownership makes a gigantic difference. I should mention we had 2 adults in our party & the table next to us who received their meals prior to us after being seated afterward was also a party of 2. read more

Burger Up - Franklin - Backyard Burger & Turkey Burger : both lacked any type of flavorful and bun of the turkey burger was soaked and soggy. - Burgers Near Me - Franklin, Tennessee

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Soggy fries, small burger for the price and overcooked. Service was good and our waiter was nice but the food was expensive for the price and was not great. read more

We used to like this place. Meat quality is good, we like the service. What has changed is the French fries. Used to be a high point, served in like a small soup can sort of holder. Saturday we were served of blob of soggy greasy fries. How can you be a solid choice for gourmet burgers with soggy gross fries? read more

Burgers are good but they automatically add a tip when you order from the website and then ask for another tip. 50% of the bill was a tip after tricking me. read more

Arrived and had to wait until the 3 workers finished there conversation to be acknowledged Then in a restaurant with about 5 tables of people we were escorted past the main dining area to the empty patio, without being asked if we preferred to be out on the patio in 30 degree weather with a space heater. The hostess made a point to tell us it was warm, but she was agitated when we declined the patio and asked to be seated in the main dining area. We left. read more

My impression of Burger Up, after three visits, is that it pales in comparison to the top burger joints in Middle Tennessee despite the high prices. The burger is juicy and the offering of toppings is good, but I rated it an 8 on a 10-point scale. Not worth a price that's double or triple a fast food experience. The truffle fries didn't taste extraordinarily special either. The staff was reasonably nice to us, not the horror stories of other Yelpers. If you're in Cool Springs, this is a good option, but if you're willing to travel to East Nashville, West Nashville, Nolensville, or Brentwood, see my list of best burgers in town for a much better experience. read more

Food is good, but my total for a to go order was $58 and there's a mandatory 15% tip on to go food, bringing my total to $76. Why do I need to tip on to go orders? I go in, get my own order from by the bar, all I did was order. If I wanted to tip, I'd eat at the place and tip my server. But if there's no server, why should I be tipping? I know those kitchen workers get paid great, and cooking the food is their job. Make it make sense. If you want your employees to make more, then pay them more. I don't think it should be up to the customer to pick up the tab. They're never getting my business again. read more

This place had some of the best burgers and fries that I have had in Nashville! I came here on a Sunday afternoon after church, and we had to wait for about 10ish minutes before we were seated. Since it was so nice outside, we decided to sit on their patio (which is why it took a little longer). Their patio isn't 100% open, the have garage doors that they open, but there is a fun grassy area outside with corn hole. The vibe of the restaurant was rustic and super chill. I loved their interesting and odd decor. The service was wonderful. The waiter was very attentive to out needs and was fast to get us anything that we wanted. I love that they serve their drinks in mason jars. It's fun! Their menu is pretty diverse. I opted for their bear creek cheese burger and it was divine. Cooked perfectly and tasted amazing. It came with a huge pile of fries that were house cut and crispy to perfection. They have a lot of other options like hot chicken and salmon burgers. The prices were really good too. My burger and fries were only 10 buck! The only downside is that they make their ketchup homemade and it's disgusting. It's more tomato based that most ketchup and they didn't have any other types other than their homemade one. So I ate my fries without ketchup. I'll still be back though, it was super good! read more

Burger Up - Franklin - Burgers Near Me - Franklin, Tennessee

Server didn't seem to want to be there, and the food was just plain gross. We paid $63 for a meal we didn't eat.

We have eaten here a lot over the years. The burger is still great, but priced higher than most in town. I agree with a lot of the other reviews regarding the fries. The fries used to be a great compliment to the burger. Saturday we were served sweet potato fries dripping in old fryer grease. They were limp and completely soaked. We told our server and she smiled and said the fries have changed. She later came back and asked if we wanted an order of regular fries instead. We said yes and they were just like the other fries... a greasy mess and they actually charged us for the second batch. Based on the prices and the greasy fries, it looks like we will be looking for a new burger joint. read more

Food good but online ordering is poor. They charge 15% extra (including tax) for servers. The order goes straight to the kitchen-no server required. Also, no way to place an order for a future pick up time. Additionally, they ask if you want to add more of a tip. I always tip at least 20% for in person service where someone takes my order and brings me my food. Forced tipping on a to go order is a cheap ploy for a restaurant. read more

Loved this burger place! We came here shortly after opening and the staff were very friendly. We ordered the nachos which were amazing and easily fed the three of us. For entrees my mom and sister split a salad and shared the slider combo. The salad was fresh and crisp and the sliders were cooked perfectly. I had the backyard burger and it was also delicious and cooked to my request. They have plenty of different burgers and other items to choose from so we will definitely be back to try it all! read more

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Ordered take home Sunday evening because when we walked in, we noticed how the tables were so close to each other and all were occupied. It's like they never heard the Covid news. Burgers were ordered well done but when we got home to eat, they were medium. Fries were pathetic. Cold, greasy and insanely limp. Certainly low on the priority list for us now when looking for burgers. read more

I have been here quite a few times as the food is typically good. This past visit I was extremely disappointed with the food. Our server was on top of everything as they have really good service. But this last time I went the food was overcooked and bland I had the black an blue smash burger and it overcooked and dry,, the fries were cold and seemed like they had been sitting out for a while. My wife had the Ramsey and only ate a few bites. This is usually a really fun place to come and have a nice lunch or dinner but this time it was neither of those. I will likely go back as the inside is inviting and just has chilled out vibe to it it is in a strip mall and I have never had issues with finding a place to park. The noise level inside can be off putting to some because the tables are placed so close together and you can hear everyone's conversations in your general area, so if you want quiet night out.... This is not the place for you. read more