"Meh" - Not as good as advertised... We've heard a lot of chatter about BurgerFi. Friends told us that it's actually better than both Five Guys and In-n-Out (that's a bold statement) - Far from from it. While BurgerFi was alright, I wouldn't put it anywhere in the same stratosphere as either of those, and even Culver's and Round Robin are all-around better. The restaurant itself is cool... Nice set-up, very clean, and excellent customer service. When stopped in, the guy at the counter (presumably the manager was friendly and accommodating). Our food came out quick and it looked great, but the first thought was "That's not a lot of food for $40" (2 small burgers, baby fries, and drinks). The food was good but the burgers weren't the big juicy burgers you get at a Five Guys, etc. and the fries were kids size at best... It certainly wasn't worth $40. Similar to other reviews, restaurants need to stop with customer price gouging... There are too many out there taking advantage of customers and it needs to stop - I really hope corporate takes a look at what they're charging customers based on the amount of food they serve, or businesses like this won't stay in business. All-in-all BurgerFi was just average IMO and we'd be hard pressed to go back... To end on a positive note however, they serve $2 beers on Fridays, which was cool (albeit we didn't drink when we stopped in). read more

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Good food, fast service and excellent atmosphere. It your looking for a burger this is the place to go

Always great stop while on our drive to Ohio. Fries are amazing VeggieFi burger is king Always hot and fresh. Service is great. read more

BurgerFi - American Near Me - Fort Wayne, Indiana

I am finally writing a review after visiting this place maybe 20+ times. The food here is great, except the hot dogs. The burger is always amazing and I like the fact that you can add a fried egg to it for an additional cost. Their chicken tenders is very good. My husband thinks they have the best onion rings. I think they have the best fries! Their shakes are also pretty good. They are pretty quick to bring out your order. So why the 4 stars and not 5? Well ... every single time I come here, their floor is always sticky. There is never a clean table. The trash is always full. Also, I have a problem with the trash. Why can't they make the hole bigger so we can dump everything in neatly? I feel like that was something that was not thought out throughly .... read more

BurgerFi - BURGERFI JR CHEESEBURGER - American Near Me - Fort Wayne, Indiana

What happened to your burgers, very thin, used to be nice and thick. $11 for a burger should get more for your $$$ very disappointing!

It was great for a quick bite. Service was great got our food quickly out to us. Tasted good as well. Enjoyed the outdoor seating.

Unpopular onion: BurgerFi is alright. It's not horrible, but it's definitely not the best in the land. I had a burger with cheese. The bun was nice and lightly toasted. The meat had almost an odd flavor to it. Like it is kept in water or beef juices and then seared on the grilled. It reminded me of Turkey burgers, which I don't like the fries were a salty bland -- if that makes any sense. They potatoes had not flavor other than salt. This is my second time trying and my opinion is the same, it's ok, it's alright, I don't have to have to again. And in closing, I'm tired of seeing employees touching their phones, face, clothing with the same gloves they use to pack your food. That definitely leaves a bad taste in my mouth. read more

The good: The location is great! Lots of parking! The atmosphere is beautiful with lots of seating! Love that they have a keto option! Food is hot, fresh, and delicious! The Bad: The lady at the counter should not be working in the food industry! We walked up, and she just stood there! Didn't say hi, good afternoon, nothing! I asked for a veggie burger, and she said they were out! How are you out of a veggie patty at a burger place?? Smh. She never smiled one time and spent most of her time looking on her phone! Gave us our food, we said thanks, and she just turned around! When people left, she didn't say: have a nice day! Don't know if we will be back, unfortunately, and we love that place read more

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Food was cold and order was not correct. Received 2 onion rings when i ordered one ring and one fry so my grandson wasnt happy.

At a hotel, by hospital northeast side. No delivery for our area by most restaurants and uber eats etc.. So we were standing in hotel lobby and saw someone holding a BurgerFI bag- said let's go. So good for y'all for letting me chase ya down based on a bag ad lol..(hey there's a first time for everything!) Anyway- the food was very good for a burger/fry joint. Everything is ala carte, so it adds up quickly. The onion rings tasted great, but way way too thick...it was almost like they cut an onion in half and separated and battered it. The fries were yummy! I think next time I will ask for them to be cooked a bit crisper- personally I like crisper fries- but the taste was great. Unfortunately, the next am my husbands stomach was very bad- literally the only thing he ate that day was his burger and onion rings- but his burger was quite pink inside- maybe it was from that? We will try again, because the overall taste was great. read more

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First and last time eating here burger was nothing but gristle the only thing about the burger that was good was the bun and that's not saying much for a burger place read more

Great burger juicy and tasty . Home cut fries delicious. Grandson was crazy about them. Friendly staff. Quick service. Very clean and comfortable. Beautiful setting. read more

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Posh high class burger joint featuring a fantastic menu, well lit inside with bright cheerful metallic and wood atmosphere, and some good outdoor seating making for us three guys a good quick dinner fix. We enjoyed the friendly staff and nice menu selection. The burgers were perfectly done and very easy to eat, didn't get anything to experimental but from what I've heard from my sister there are few better places in the area to indulge the beef cravings. The fries were especially above average for a small chain. As others have mentioned the prices add up rather quickly, some may find it difficult trying here after a more budget friendly place like Steak n Shake. I personally go for The Loving Cafe in the Fort Wayne area before nearly all other restaurants due to their amazing value, incredible variety of vegan dishes, and almost unbelievable ability to blend their home crafted ingredients into healthy and tasty filing meals. But for the full on American addicted to the farm yard fair, BurgerFi is a must! read more

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Good choice for a quick bite. The park fries were the best part of the meal. We really wanted a milkshake but the were out of ice cream? The bacon cheeseburger was good & my single cheeseburger was ok, it not my favorite read more

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Just not impressed. The menu options were great, but the burgers were simply OK, not especially flavorful. The fries were downright terrible. The serving was generous, but a pile of limp fries is just a pile of disappointment. Making it worse was the "parmesan cheese," which was completely flavorless and added nothing to the experience. We were the only diners there on a Friday night... we should've taken the hint. The food wasn't inedible, but we won't be going back. read more

Ordered a couple burgers and fries that were on special. Nothing special. Nothing to make a trip and have again. Just plain burgers and fries. Culvers is much better. The workers were friendly which is always a plus, but the food just average at best. At lunch time, we were the only ones there. That should've been our first clue. read more

Don't be deceived by the pictures. The food was below mediocre, it probably tasted better than it actually was because I was starving. The only thing good about this place was the loaded fries hence the 2 stars. The quality of the burger meat is trash, you're better off going to Culver's. read more

I saw someone post about another location of BurgerFi on Instagram and thought the lettuce wrapped burger looked really good so we decided to try one out. To start off our experience, the guy who took our order seemed like he wanted to be any place but taking our order so it put a bit of a damper on our first time. I got the bacon cheeseburger lettuce wrapped and added mayo, mustard, pickle, and grilled onion. Not sure why, but there is an upcharge for getting it lettuce wrapped. My husband got the CEO burger and we got a large fry for he and our son to share. My burger was good. Wasn't nearly as pretty, cheesy, or stacked with bacon as the picture I saw from someone who went to the location in Cincinnati. It was a typical burger... I didn't find anything special about mine. My husband said he thought the CEO burger was above average though. He said this was a BUUUUURGER. And stood out among the rest. He said he could tell it was wagyu beef because the flavor was better than regular burgers. The fry portions are HUGE. Fries were really greasy so if that's you're thing, you'll love them. The prices are high. For two burgers, a large fry, one drink, and a cup of water it was $30. They have two coke freestyle machines which is always a plus! Overall, the burgers were good. Fries were alright. Liked getting Lime/Vanilla Coke Zero. But wish the service was better and that it didn't cost so much. Also note: they cook in peanut oil here. read more

BurgerFi - Double bacon cheeseburger with grilled onions and pickles lettuce wrapped (they do unfortunately charge extra for this) - American Near Me - Fort Wayne, Indiana

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Men's room dirty , French fries over fried in old oil. Burger had strange lettuce, definitely not on par with Five Guys which is at least four stars read more

Ordered 2 burgers and fries. Normally I love BurgerFi but my last visit was terrible. Took forever to get our food. The burgers didn't seem cooked through and the fries were disappointing. Something must've been off that day! read more

I can't review the food because we didn't even get a chance to order. From the time we walked in until the moment we decided to leave, not a single worker acknowledged us. Someone who appeared to be a manager was bagging food at the front and never took the time to turn around, acknowledge us or take our order. And yes they all saw us standing there. We were standing at the counter for a while. I decided to give it a couple more minutes before just walking out when we still were not acknowledged. Wish I could rate the food but the service and experience were horrible. read more

We enjoyed our burgers, fries, and wings! We look forward to going back to try the specialty fries like truffle and chili cheese and the custard. The restaurant was clean and the staff were very accommodating. read more

Front desk help did the best they could, but the kitchen help was terrible. They messed up 3/4 burgers, tried to serve us cold fries, forgot the kids fries, forgot my youngest childs tenders throughout multiple trips back out, and took forever to fix my girls burger when we were the only people in there outside of pickup orders. We did get a refund for part of our bill, but it was a horrible experience overall. read more

First time here since they had a vegan option (Beyond Burger). It was good but more expensive than a sit down restaurant where the sandwich would have come with fries (or else I would give it 5 stars). Fries were the best anywhere...wish they offered a small option. They staff was friendly. Place was clean. read more

I came to this place in November of 2018 when I was in Fort Wayne. I had never heard of BurgerFi before, so I just walked in with no idea what to expect. I'm not gonna lie. I was extremely nervous when I saw how low the prices were. Whenever I'm traveling I only go to the good restaurants, and I feared that this would be similar in quality to some of the national chains. Well, my fears went away after I took a bite out of it. I don't remember how much it costs, but it was not very much money and I was honestly shocked at the quality for the value. These types of burger places are very common in the Pacific Northwest because of all the free range cattle and potatoes grown. I live about 30 minutes from Coeur d'Alene and have about 10 options of similar burger places here, but in the Midwest there's nothing that comes close to this in terms of quality for the value. Another great thing about this place is that I didn't have to order my burger plain. They had an item called the Ultimate Bacon Cheeseburger which is how I like my burgers without having to specify "no mayo, no lettuce, etc." That was extremely helpful knowing there's no chance it would be messed up. read more

Pretty expensive but great burgers the sauce they offer on their signature burger is pretty good and you leave pretty full.

I ordered the CEO burger. Thats an almost 13 dollar burger. I asked for no jam, but wanted aioli, all the toppings and a substitution for the Swiss Cheese (allergies) to be cheddar or American and served on lettuce instead of a bun. I got two cold and chewy patties that I know weren't the expensive beef, and lettuce. That's it! Yes I ate some because I'm was starving but with that...it was awful. I can't believe that a restaurant would actually send this to a customer and be ok with it. Amazing disappointed from a place that I usually love to order the vegetarian burger. read more

BurgerFi - American Near Me - Fort Wayne, Indiana

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I've been here a couple times & each experience is poor. The food is cold & thrown together. This evening, we had the same experience so We called & ask to speak to the manager, they said the manager wasn't there & they'd write down our names & have them call. They got our name & number. then started laughing & hung up the call. We waited 20 min & spent $40+ on our dinners for it to be cold & made with no care. read more

Onion rings as big as your fist! Seriously huge and perfectly battered. One of my favorite items. My dad had a grilled chicken sandwich and strawberry shake and I don't think I've ever seen him devour a meal so quickly. My niece had a grilled cheese and she said it was "FABBBBULOUSSSS" Mom had a vegan burger of some sort and she said it's the best she's ever had. I had the CEO burger on a lettuce wrap and it was delicious. They have tons of options and something for everyone. I'm looking forward to exploring the menu more read more

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This was a new find. It was amazing. Plenty of fries with the regular for two people. I will definitely be returning. Staff was really friendly. read more

BurgerFi - American Near Me - Fort Wayne, Indiana

It looks like someone wrote the name of the restaurant on my burger. I ate around that part. Chili cheese fries need more chili and cheese. Overall not worth the money, but you do you boo boo. read more

I heard so many amazing views about this place but I was sad to find out that they do not offer a gluten free bun. I am gluten free due to the sensitivity and not for healthy reasons and I would LOVE this place if they had a gluten free bun but without one I'd rather go to Culver's instead. read more

Their burgers are always great! They have some great sauces too! One of our favorites is the honey bbq, it looks more like honey mustard though. Think gourmet self service, with staff that seems to care about your experience. Onion rings are huge! Maybe a little to big. Suggest getting the spices option though, as the batter is great consistency, but a little bland. We order online yesterday, and got it to go. But after we got our food we decided to eat at one of their outside tables. We soon discovered that some sauce was missing from the order. So I went in an asked for the missing sauce, and promptly got it. After a few minutes a young lady checked on our experience with the food, and asked if there was any thing she could get us. I asked her if we could have a try at another sauce and she promptly brought it. Will return! read more

Burgers and fries weren't bad, but the tables were dirty and the floor was sticky. Expensive food but not so great inside

My friend and I were CRAVING burgers and fries last night (I'm blaming mine on pregnancy) and she is vegan, I am vegetarian. So thankful they had both of these options for us! The fries are SO good and the burgers are great too! Will definitely go back...maybe bring the hubs along read more

BurgerFi - Vegefi burger - American Near Me - Fort Wayne, Indiana

We were well greeted but the food quality was not that good. The burgers were dry with no flavor and the new wings were cooked a little too long. The employees were nice and told us that they did have onions rings for the rest of night BUT the very next customer came in and order onions rings and the employee gladly served them. read more

Burgers: excellent! Fries: excellent! Beer: nice and cold! Ambiance: not so great. Very loud, crowded and busy. Fine for a quick lunch but if you are looking to relax this isn't the place. Layout: pretty unclear. You order at the counter, pay, find a seat and then go get your food when the buzzer buzzes. But where exactly to go when you enter isn't clear. I watched a lot of folks come in and stand for awhile trying to figure out where to go. Most of the time, then went to the wrong place. Gluten Sensitivity: not so hot. I asked the cashier about the availability of a gluten free bun. She told me that the Multigrain bun is 100% gluten free, or I could order "green style" which meant wrapped in iceberg lettuce. I decided to test this out, suspicious of the Multigrain actually being gluten free. When my multigrain bun order arrived, I poked at it a bit and it felt WAY too soft and flexible to be gluten free. So I went to the manager (who was readily available, personalable, and helpful) and asked about it. He said that the multigrain bun is absolutely a whole wheat bun. Not gluten free. So he had the kitchen make me a new burger, green style. This is all well and good, but disappointing that that original cashier was so clueless. As for the green style, it was good, but pretty hard to eat. I used a knife and fork. But give this place a try! My husband loved his bacon Swiss burger on a regular bun! read more

While I will say that it is an expensive place for a burger - the burgers are amazing! They have the drink machines that have all the flavors as well! read more

I know many people like them but I have had their burgers twice, and both times they were over done and pretty sure I asked it not be a rock. read more

First time I came here I flew into town on Monday May 13 it was 30 minutes till closing and they locked the door. There were still several customers in the store. I waved at the wait staff and they looked like they were laughing. Never came to open the door and walked out of sight. Against my better judgement I read the Yelp reviews and I gave you another chance. I came back on May 16. The person who waited on me wouldn't even look at me and when I said hello to him he totally ignored me and just mumbled my order back. Everyone was like that. Where is the customer service? $19 for a burger and onion rings is way too high. The burger was good but for that price I could have got a stake. 2.65 for a Coke? REALLY... read more