Contacted Dolan Appliance Service about repairing my dryer which suddenly failed to start. I had…read morealready ruled out a number of the possible problems. I was ultimately told to buy a new dryer by a so-called tech who had not even been out to diagnose the appliance. The problem turned out to be the timer switch, a 5 minute fix and a $60 part. Even with labor, Dolan could have saved a less technically inclined person a few hundred dollars versus buying a new dryer. If you aren't willing to at least make the minimal effort, why are you in business? In short, call anyone else if you actually want service.

Promptly responded to my call; scheduled appointment within two days; parts for a 10 year old…read morecooktop arrived in less than 2 weeks and were installed within a day of notification; final price was 20% lower than estimate. The technician was outstanding! Would be happy to use them again.

They are the worst- Go elsewhere. We purchased an expensive…read morewasher and dryer a year ago under warranty. A part broke off our washer within in the year and we have been trying to get the new part and schedule service for now 3 weeks. It has been awful.

Good prices on new appliances , but horrible service on install. I bought 3 kitchen appliances from…read morethem. The refrigerator came dented. The guy that put in the stove, didn't even attempt to level it! Spoke to manager, and he could care less! They told me they would replace the refrigerator door, but never got a response til a year later!!!

We called for a part for dishwasher the day before we picked it up and not was said that we may…read moreneeds more parts to go with a new mother board and that the mother board also may need to be programme. It was told to us after we purchased it and no refunds. Why would any business treat customers like this.

Great source for parts, very helpful and knowledgeable. Highly recommend Will's Appliance. Only…read moreproblem...I live in Berkeley Ca. But when I am in Philadelphia...................

These people are superb, and really know vacuum cleaners. I have an old Aerus canister which got…read morethe corner of a run caught in the carpet sweeper. It immediately lost both suction and brush rotation. Quality Vac fixed the problem over the phone for free by directing me to a hidden "reset" button on the sweeper head. I can't say enough about their knowledge and integrity!

Very professional. I had two Dyson vacuums that were never maintained serviced here and they're as…read moregood as new!

Had a small part break on my vacuum and couldn't find a replacement online. Called Sambuco's and…read morethey tried to help me find the part. When they couldn't find it either, they had me bring the vacuum in. Within 5 minutes Bob had found something in the store, popped it in and had the vacuum good as new. Didn't charge me a thing. I will be back for any vacuum needs!

Highly Recommend - Fantastic and Knowledgeable!…read more I had a great experience with Chris, who came out to handle a warranty repair on our Wolf Range. He was fantastic, incredibly knowledgeable, and took the time to explain everything clearly. It is rare to find someone so professional and thorough with their work. We will certainly call him again for any future appliance issues!

This was one of the most extraordinary home repair service experiences I have ever had. I spoke to…read morethe office at 8a on a Monday, got a call from the service tech 20 minutes later, and he came right over and diagnosed and fixed the water leak problem in our Subzero fridge. From first call to resolution- under an hour! We benefited from some geography and timing luck for sure, but everything about this was amazing. Thank you Kevin and Appliance Repair Service!

This not a reputable business and I would never trust them in my home again…read more Reed's Appliance came out to diagnose our oven, which was old but still partially functional and we were therefore on the fence of repairing or replacing. The bake element wasn't working, but the broiler was so while I could use the oven, the temperature was about 60-80 degrees off from what the thermostat read. During the visit, the technician burned himself by touching the broiler, proving it was hot and working at the time. Honestly in hindsight, this should have been the first red flag because never have I ever seen a technician mindless touch an element that is known to be hot. While sucking on his burned finger, he then pulled the oven out and worked on the panel in the back, commenting on a loose connection that he said he could repair. Immediately afterward, he pushed the unit back into place, turned on the oven and it was now completely dead. No bake or broil and a continuous error code. When my husband reasonably asked what the company would do since the oven was now worse than before the technician touched it, the tech became defensive, insisted he didn't cause the issue, despite my husband (an engineer) explaining how he fried the circuit. The tech was visibly overwhelmed and when my husband asked again what the company can do since they made the oven worse, he said "there's no charge for today," and stormed out, leaving the check I had already written on the counter. The owner called me and launched straight into yelling, cutting me off, accusing me of refusing to pay (false), calling me a liar, accusing me of deliberately trying to screw over a small business, and finally telling me I'm a "horrible person." She had no interest in hearing what actually happened or settling this reasonably. She even twisted a harmless joke I'd made about wanting a new oven into proof of bad intent... the logic of which is evidently lost on me. After reading other reviews, this appears to not be a fluke with this woman and if business is hurting then I'd insist her to look no further than the mirror. She came across as completely unhinged and wildly unprofessional. After I hung up on her, because no person deserves to be verbally abused, there was a knock on my door and the tech came back, asking for payment! I reminded him that he said there would be no charge for today when he stormed out to apparently call his boss. He then said "I only said that because it was clear you weren't going to pay us." Again... the check was literally on the counter. I attempted to calmly explain how it was unfair to be expected to pay full price for a diagnostic that made my oven no longer usable and in fairness to him he said that was reasonable. I said I'd expected the owner to call me to discuss how we could make this right. Based on the tech's statement of "you wanted a new oven any way," he seemed under the impression that it was ok to break the oven entirely, as though a new one would just materialize. To be clear, I want a working oven. If the cost to repair was going to exceed 500 dollars, I would buy a new one. After his tinkering, not only can I not use the broiler but now the fan runs continuously and I had to unplug it altogether, rendering it useless (including the cooktop) until my new oven arrives. I told the tech we could resolve this amicably if the owner apologized. He said he'd call her in his truck and come back if she agreed so we could settle. He drove off then so God only knows what this unstable woman had to say, if he even called her at all. Bottom line. The diagnostic made the problem worse. The technician waived the fee and walked out. The owner responded with verbal abuse instead of accountability. Appliances fail. Mistakes happen. Screaming at customers, calling them liars, and insulting them when your company causes damage is unacceptable. Use this company if you're comfortable with that risk. Otherwise, consider yourself warned.

BAD EXPERIENCE!!! They will quote you $95 but charge you more with no good explanation…read more We requested a service call on May 31 2023. They told me on the phone it would be $95, which goes towards parts and labor if you choose to use them for the work. Guy showed up, looked at our fridge for 30-40 minutes. He fixed a small leak and charged us $125. I called to complain and the guy said he did $125 worth of work. No explanation, no hourly rate calculated, no parts used. If their service costs $125, they should say so!!!! Dishonest. Find someone else.

We needed our Bosch diswasher fixed which was out of warrenty. Chris was the repair person who was…read moreon time, polite, respectful, helpful. He quickly fixed the issue. Very difficult to find good repair people. First time i used AJ and will definitely call them again if I need an appliance repair person. Great Job Chris! Person who I spoke on the phone to was efficient, knowledgable and pleasant when I made the appointment. Clear on the price, no games, no drama.

quick response and fair pricing pleasant communication I would highly recommend A&J for your…read morenecessary repairs.