Burns recently did my abatement and I was very impressed with their professionalism and the work they did. I had to do a Procedure 5 and Ruben was awesome at helping guide me through the process -- he was also very prompt at getting back to me when I had questions and needed to know what the status was on my application. The crew that did the work was there even earlier than the expected time in the morning, and they did a great job of taking care of the debris from a collapsed ceiling and cleaning up everything when they were done. I would highly recommend Burns for anybody that needs abatement services. read more

Professional. Prompt. Respectful. Jack prepared the abatement estimate for my house insurance. It was very thorough. Insurance had no problem authorizing the work. Burns arranged for testing of my kitchen floor, countertops, paint, drywall and insulation for asbestos. Found only in my kitchen floor and 40 year old 4" countertop tiling. The abatement team came in, hung containment, covered my flooring with plastic and moved the stove and dishwasher to the garage. Then broke apart @ 43 sq feet tile, scraped up the 3 layers of flooring. Bagged up everything. Took great care of my house. Thank you for an excellent and quick job! read more

I had a great experience with everyone at Burns. They were able to work around a tight schedule laid down by the insurance company and the contractors. All the proper paperwork was relayed to the insurance company and we never had to worry if invoices were being paid. Everyone in the office and in the field are very friendly and helpful. Burns, thanks for making a stressful experience go smoothly. read more

Very professional. Highly recommend. They were always on time and informed us about every single step of the process.

Quick service and trustworthy. Communication with them is always clear and transparent. Ask for Jeremy

I really enjoyed working with Mark. He did a sensational job and was very concerned and caring about my home and my family's situation leading us to require his services. His work is thorough and remarkable. I highly recommend this company and Mark. read more

Jack Hilweh, was the project manager on my bathroom project. During the course of an asbestos and lead inspection it was determined the tile in my bathroom had lead in the material. Jack provided in detail the process going forward for removal. All my questions were answered, there were no surprises once the abatement removal was completed. The crew, Antonio and Jose did an amazing job! They were respectful of my house in terms of keeping the area clean of dust and materials. I was very impressed! Great team effort to all! read more

I had water damage from an overflowing toilet tank (upper floor), which dripped into the bottom bathroom. When the tile was removed for inspection for damages, asbestos was discovered on the glue used to tile the floor. Jerry (Gerardo Camacho) and his co-worker from Burns Environmental Services removed all the tile and the underlying damaged area. Both gentlemen were professional and respectful. Jerry was clear in his communications on what he found and followed up with the project manager, Tommy Lazano. They sealed the area, removed toilet, door and cleaned up the area as well as the surrounding areas. Their work started at 9 a.m. and completed their removal by 1 p..m. I am very pleased with their services and gladly recommend Burns Environmental. read more

The people that served us at Burns were prompt, efficient, respectful and helpful. I would definitely recommend them for removal of hazardous materials. read more

Ruben was our technician & he was professional and had outstanding service & communication throughout the process. I needed quick turnaround & they were to respond. Met our insurance requirements & no surprises. Highly recommend read more

We used Burns for some demolition and mold remediation in our older home in Pasadena. Jack, the project manager, was super responsive and the team that conducted the work was friendly and hard-working. They were well prepared and SUPER clean. Would definitely use them again. read more

Always on time and they don't leave a mess. Vary clean and efficient. Would highly recommend them for any restoration projects.

Very professional clean-up. Were recommended by re-piping firm that did my condo. A good time was had by all.

I was very pleased with the service that Burns Environmental. They were professional, hard working and did a very good job of cleaning up behind themselves. read more

Guillermo Duran was excellent, but the company as a whole could benefit from better communication. I was expecting service to start on 3/8 and no one reached out to me until that day at 12:52 PM. I even emailed a couple of the reps in the office earlier that morning with no response. Apparently, my original Project Manager (Ryan Alsup) left the company and no one gave me a heads up until Guillermo called me the day of. Also, I guess it was due to a technical glitch, but the original date was also pushed back because the initial request didn't get pushed through properly. read more

When removing the carpet in the bed room we found linoleum tiles underneath that contained asbestos. Jack from Burns Environmental Services walked us through the whole process answering all my questions... and I had a ton of questions. He was very patient and was always responsive. There was clear communication throughout the entire process which gave us the confidence to go with Burns Environmental services. We were able to negotiate a fair price for the job and Jack walked us through all the details of the quote. His crew was very professional and showed up promptly and finished in a timely manner. Burns Environmental Services has exceptional customer service that is rarely seen in today's automated businesses where a machine answers the phone. Jack and Burns Environmental Services is the definition of being salt of the earth. read more

This is the only company I use when I need an abatement of asbestos and or lead . They are the best in the industry . All workers are polite , professional and hard workers . It's a pleasure doing business with them ! Highly recommended! read more

I have called Burns Environmental TWO TIMES and answered multiple intake questions in order to try to have them come out to a home to provide an estimate. Both times I was told someone would call me back to follow-up, but I never received a call. It has now been one week since my initial call and all I hear are crickets. P.S. Rose, the answer is yes. To preserve my confidentiality, I use a nickname on Yelp. read more

I had water damage and was referred to BES. They were prompt and kept me informed. They were very easy to deal with and familiar with dealing with the insurance company as well. They were clean and respectful. I highly recommend them!! read more

We had a problem with water damage. We are so pleased with everything. Jack is awesome and so prompt! Totally recommend!

Would give negative stars if I could. This is a complete scam of a company. They tried to double charge me and my insurance company and threatened me when I explained this. Disgusting. read more

I had never used an abatement company before, so I want to say thank you to all the team members at Burns for their thoughtful and professional support and management of my abatement project. I'm very appreciative of the great work that you did. I worked with a couple of Burn's team leads or Sr. Project Leaders during this project. They were warm, friendly, customer-focused, and genuinely interested and involved in ensuring that my project was managed efficiently and completely. They were very professional with my tenant, while they worked in the kitchen to clean up and sanitize the water-caused issues in the cabinets. If you ever find yourself in the need of an abatement company for mold, asbestos, lead, etc., issues, I highly recommend using Burns Environmental as your abatement company. read more

Unlike most negative reviews for asbestos abatement companies, my chief complaint has nothing to do with the cosmetic damage left behind following the whole process of having the popcorn ceiling removed from 4 of our rooms. I anticipated the need for repairs/ paint afterwards. My concern has to do with the clean up and complete removal of hazardous material. When we moved into our home a few days following the containment being pulled down, we found white powder in the window sills, on the backs of door knobs, and white smears all over the bedroom walls. I didn't know if the substance was asbestos based or not, so I reached out to our project manager and he sent someone to our home with a HEPA vacuum and some ammonia based spray to do some additional cleaning. Over the next day or so we continued to run into things like old smoke detectors that had acoustic material on them that had been left on the kitchen/ bathroom counter tops, as well as lighting fixtures that had been yanked out of the ceilings with acoustic material still on them. Why not wipe them down? Or at least call us to find out if we were okay with just disposing of them. We also found an extremely dirty, worn down sponge on the master bathroom sick and I'm wondering if that was the sponge used to wipe the walls down (why not just throw it away?). We passed an air clearance test prior to the removal of the containment, which seemed pointless a month later when a chandelier was removed and a handful of the acoustic material they'd scrapped off came down with it. I've included a picture showing how the chandelier had been bagged with the top plate left exposed and it ended up collecting the acoustic material. $5500 gone, only to be left wondering if we were exposed to stuff we shouldn't have been. I wasn't planning on leaving a bad review, but after receiving multiple requests from the company to take a survey, I finally wrote them back directly and told them about the items above. To my surprise, I received a call from the owner of the company assuring me they took my concerns seriously and that he would watch the video footage that was taken of our job and would let me know what he found. That was over 2 months ago and I haven't heard back. read more

Burns Environmental Services - Picture showing how the chandelier had been bagged with the top plate left exposed and it ended up collecting the acoustic material. - Damage Restoration Near Me - Northridge, California

After a fire, Asbestous was found and I hired Burns to remediate the problem the did an excellent job very quickly and professionally. I highly recommend them for you environmental services needs. read more

Horrific customer service. Will over price for poor quality work. Estimate 10k plus for a 20x20 room. Do not trust these contractors!!!

We were referred to this company by a water restoration contractor. We needed to have some drywall removed because it tested positive for asbestos. We needed to removed for the water restoration work as well as a plumbing job we were doing. We met with Ruben from Burns on Thursday afternoon. We told him that we needed the work done (at least the upstairs portion) by Tuesday morning to accommodate the plumbers. He said that they could come out on Monday and have at least the upstairs done by Tuesday morning. "Great" I thought and told him let's do it. He said he would contact our insurance provider and get the ball rolling. On Friday I reached out asking about the timing for Monday and didn't get a response from Ruben. He finally contact me Monday morning saying he was waiting to hear from the insurance company. After reaching out to the insurance company it turns out he never submitted the request. I then work with the insurance company to speed up the approval to get this going. All the while I am letting Ruben know that I am trying to get this done quickly so he can start the work that day (Monday). He made no mention that Monday would not be possible, but didn't commit to a time either. Once it hit 1pm on Monday I got a bad feeling so I contacted the company directly. The first guy who answered the phone sounded like he just woke up. I asked to speak with someone in management and he sent me to Terri. I got her voicemail that had another number which I called. The next guy I spoke to sounded equally medicated and transferred me to Terri. After some back and forth I find out that Ruben should have never promised that timeline to me. She then said she would contact him and he would call me which never happened. I then had to call the plumber to postpone. Not only did Ruben's unprofessional lack of consideration for my time negatively impacted me it also impacted the plumber and the restoration companies as well. If he couldn't make the timeline and told me that on Thursday it would've been fine as I could have made other arrangements and set expectations with the other parties involved. Instead he lacked that consideration and carelessly wasted the time of all involved. I will never work with this company and hope no one else falls for Ruben's false promises read more

This company was referred by my insurance company to remove old tile that had asbestos in them. They curtained everything off minimize exposure to anything, removed the tile, disposed of it, and cleaned up well afterwards. I'm impressed with the quality job and highly recommend them. read more

My homeowner's insurance was billed over 9 thousand dollars for the demolition of the tile and others in my home. According to my contractor tasked with rebuilding, the garbage disposal was tossed and I had to buy a new one. Also, the brick around my tile was cracked. Today, I found out that my custom-made wooden shudders are also damaged, which will cost me more money to repair. This company was careless in removing cabinets that needed to be rebuilt and threw everything in an outside patio versus using the garage area, which would have been ideal. I sent an email recently about the damaged brick and garbage disposal. I have yet to get a reply. Today, I emailed about my damaged wooden custom shudders. We will see if they can reply now that they have collected over 9 thousand dollars from the insurance company. The rating is a one because they have failed to follow through with the damage nor did a professional inspect and find that damage that has been done. I have photos to prove the above, and my contractor in charge of rebuilding has cited multiple issues. Thank you. read more

We needed to remove some popcorn ceiling and a wall that contained asbestos and our project manager, Ryan, was a pleasure to work with through the process. He was flexible, communicative, and extremely fair in pricing. The guys kept us in the loop of when they were arriving and leaving our house, and were flexible when we added one more removal a few days before the work began. I hope I don't need to have any more asbestos removed but if I do, I'll call Burns again! read more

The entire team at Burns Environmental has been amazing on our home project. Jeremy was our project manager, and the onsite team was lead by Jaime. Everyone that was in our home and that we dealt with in the office have been great at communicating, working around my schedule, prompt, efficient, kind and a pleasure to work with. I would recommend this group for any removals you need. read more

Due to unfortunate circumstances, I am a returning customer of Burns Environmental. They are professional, thorough, and considerate. They completed the abatement with minimal impact to my home and thoroughly cleaned up after themselves. Omar took very good care of us. I highly recommend Burns Environmental. read more

I had a mold issue in a property that I own and was dealing with my insurance company. I figured BES must have been a reliable company and affordable if the insurance company used them. After the insurance company was done collecting their information, I contacted Caleb at BES. Caleb said he would provide me with a great rate but that he had to check with his boss because my property needed a scaffold. For the next week and a half I continued to call Caleb, sometimes twice a day. He initially said the boss was out of town, then the boss was returning at 3pm. There was always some excuse. And he always promised to call me back with a quote, but never did. I left my number multiple times with him. After a week and half of calling/talking to Caleb and not getting a quote, I've given up on Burns Environmental Services. What a complete waste of my time! read more

Thank you to Burns Environmental for their prompt and thorough work. This was an insurance claim so they were also very patient waiting for payment. read more

Burns was referred to us for asbestos removal. Mark H. was my contact person and the account manager for the project. He was very responsive and super helpful. The crew did a great job in removing all the asbestos. They also arrived on time and were very respectful of our property. I would highly reomend them if you need asbestos removal. read more

I was extremely pleased with Burns Environmental! They did the job efficiently, professionally, fast & were extremely clean with the cleanup! I would highly recommend Burns Environmental!!! read more

Unfortunately I most to write 1 star if minus was optional you will get it! Very poor customer service put lien in customer houses , please be careful to use their service they don't have any responsibility and will screw you up please don't !! read more

I had a flood in my house and Burns Environmental worked with Servpro to remediate asbestos. They worked quickly and I have no complaints. The only thing I thought that could be better is the workers that removed the asbestos did not wear any face covering. I thought that was dangerous stuff. read more

HIGHLY RECOMMEND!! Had unexpected (is it ever expected!!?) water damage from neighbor's condo. My insurance (Amica - love them) assigned Burns Environmental (love them now also) to handle testing and abatement (1965 building - I had no idea old drywall may contain asbestos!). Their representative Mr Mark Hollister came to my property ASAP and coordinated all the work, including sending a special company to test all areas for lead and asbestos and assigning a work crew (lovely father/son duo) to remove and dry out the damaged areas and all the follow-up. Mr Hollister was available at all times to answer my questions, whether my text, phone or email. I was able to contact him at all times of day and even weekends. He coordinated the job quickly and at my convenience. The work crew did my unit and the neighbor's unit. We live at a small 19 unit condo complex, and the workers were extremely polite and kind and professional with all the neighbors and took extreme care that no debris or materials impacted the pathways or endangered our kids or pets in the building. All work and cleanup was done with the highest professionalism. I AM EXTREMELY PLEASED AND GRATEFUL for all their empathy and understanding (we just could not believe this happened and walls had to come down, etc.) and their prompt and seamless handling of everything! read more

First off, I rarely give yelp reviews but I hope this saves someone else a huge headache and disappointment. We selected Burns for our abatement because they were recommended by our realtor and because of the great reviews. I wish I had read Tariq's review before hiring them because we had a very similar experience. The contract specified that they are not responsible for damage to walls and doors, which I understand BUT putting duck tape on freshly refinished hardwood floors (without asking first) is absolutely negligent and not necessary for safety as they claim. The workers also admitted to using the wrong tape and even another supervisor returned to inspect the damage. He apologized and agreed that it was their error and made me believe they would fix the damage. Sadly, our claim was denied and no other effort to remedy their mistake was made. Overall, very bad experience and poor communication. Thanks for giving us an even more expensive mess to clean up! Update: They have never tried to reach out to me because of this review. You were unable to find my contact info because the work was under my husbands name, Chris Tanner. read more

Burns Environmental Services - Damage Restoration Near Me - Northridge, California

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The only reason I'm not giving one star is because the employees who came out to do the physical work at my house were very professional, nice, and competent. The rest of my experience was terrible. I used Burns to clean black mold from my HVAC unit after a sewage backup caused damage to my downstairs bathroom area. My HOA paid for all repairs because the damage was caused by a communal pipe. The project manager tried to press for me to pay the $2000 bill and submit it to my HOA because that would have been less complicated for Burns. I was adamant that Burns and my HOA work it out because I was not going to float the bill. Burns then sent me a contract to sign that would have me responsible for the bill. I did not sign it and had to be firm that they contact my HOA. Despite the fact that the project is completed I'm still getting email reminders almost daily for me to sign the contract, even though I've contacted the office specifically asking them to stop emailing me the reminders. When the project was finally close to starting the project manager told me it would take 4 days. It was scheduled to start on a Friday, then canceled, and without any communication the employees were at my house on Monday morning to start the work. By chance I had the day off so at least I was home to let them in. The entire project took about 6 hours. There seems to be some issues with management and communication in the company, but I had a good experience with the people who came out to my house. read more