I am disturbed by your employee named Jim that approached me about reviews. First he came off as just a good employee telling me what he was doing with the neighbor and if I ever needed any help to contact them. Then he asked me for a 5 star review when I haven't used his services. Bad business practice. read more

I've had a mixed experience with Burns. They did our initial termite treatment years ago, and we've maintained an annual service policy with them ever since. Good decision to maintain the policy, as the termites re-assert themselves at least once a year. I have almost no problems with their techs or customer service folks - with one exception, I've been treated courteously and well. But I do have a problem with their lack of promptness when service is required. I typically wait at least a week for a tech, and today, for the second time, I've been given a wait time of a full month. I can literally watch the termites progress in the affected areas while waiting on Burns. This is frankly unacceptable. It's time to consider options. EDIT - The day after I posted this review, I received a call from Burns customer service rep Austin, and was told that my service date could be moved up. It went from one month to one week, which is acceptable. Their tech just finished up on schedule. I guess the lesson here is that the squeaky wheel gets the grease, though I'd still maintain that no squeaking should be necessary at all. read more

***UPDATE *** The owner Mike Boyle phoned and was able to get everything under control and my faith is restored in Burns Pest Elimination!!! Technician Mike (not the owner) showed up very professional and did an excellent job. I will be a return customer as I anticipated from the start. Great job and thank you for taking my concerns seriously. ~ Deb -------------- VERY POOR CUSTOMER SERVICE!!   DO NOT USE THIS COMPANY!! NO show twice in 2 days. I will never recommend this company to anyone. Not a call, not a cancellation- NOTHING!  I waited for the technician for 3 hours.  I may not make a dent in the business,  but I can tell you Burns would've had a repeat customer for years - they lost my entire family's business. read more

SUPER! Phone calls answered promptly, easy, convenient appointment scheduling. This is the third year I'ver had them out for weed control and worth EVERY Penny! We actually saved money by not buying weed killer at the big box stores and doing it ourselves. No need to constantly bend down plucking this or that out of the yard. Their technician-Will- was extremely professional, punctual and efficient. No need to bird dog anyone...he simply did a great job! We really appreciate him and the company, giving them our highest endorsement. read more

I've been using Burns for pest service for the past 16 years. Their efficiency and attention to detail are some of the reasons I've never wavered. They have helped me with bees, pre,treating for a swimming pool build and of course, my monthly visit. After i moved a couple of years ago my current tech, George always calls ahead of his arrival and i suspect he will take care of my house for years to come. read more

I have never written a review for a company, and only signed up because of how mad I am. Dave Burns from Arizona Sports always talks about these people, so I tried them out. The ad claims "its like a dome is placed over your house" and "no bugs get in." Well, just had them spray 4 days ago and my bathroom is covered in ants...Really disappointed. read more

We've been using Burns for years as a monthly pest control service at two homes. Our current service tech (Dustin) is one of the most reliable, professional, and personable techs we've encountered in ANY industry or company. As long as Dustin is our tech, we'll continue using Burns to protect our home from pests, especially scorpions. Recently, we hired Burns to install screens to deter pigeon roosting. Gerry was responsive and great at communication, helping scope out a solution that fit our needs without trying to up-sale needless additions. Zack (the installation tech) did a fantastic job installing the screens with neat and clean lines which met our admittedly picky standards. read more

I heard they hire Veterans so I had to at least try to give them my business. It was the right move! I've never had such a thorough and competent exterminator! Our house was empty for several months, so when we moved back in, the "wildlife" banned against us, led by scorpions! Needless to say, they're all dead or gone, either of which works for me! Brittany (spelling?) explained everything to me in great detail and had my little dogs safety on her agenda the entire time. I'm very happy I decided to go with Burns! read more

Jim has been a very helpful employee working with us to solve our pest issues. Thank you Jim!

We had solar panels installed, and never thought of how pigeons would love those panels! They propogated and abundantly! Jerry Clark came and estimated what it would take to "gate off" (I think the term was "exclusion") the panels and other netting we had on our roof, and recommended a couple trapping sessions. They humanely trapped quite few, and when a huge storm came through, one of the traps fell off the roof (it was a huge storm! It wasn't the only thing that blew off!), And they promptly replaced and fortified the roof and added on another week of trapping. Again, I fault the storm, not the trap. We don't have the pigeons anymore! They stayed at it until the birds were gone. Great, honest, prompt and service! read more

I had a funny but serious situation that involved this company & a couple of fine gentlemen. I wish I could post higher stars. They deserve it!! I lost my phone and the GPS indicated that it was at Burns Pest Elimination. After walking into the building, I explained to the receptionist that I lost my phone and the GPS pointed to this location and address. She looked at me with such surprises, she probably thought this was a prankster. She saw my emotions and knew this was not a prank. She was able get 2 men to help me track my phone and its location on their property. This area of Phoenix is not bad but was a little rough around the edges and they said they would help me. What a relief but at the same time I understood that they are busy and need to tend to running their business. I explained that I was fine and can handle this on my own. They demanded that I let them help, so I did. The phone tracker showed the phone moving around the whole time we were tracking. These men appeared to not be your average employee but someone higher up. I didn't focus on who they were and was just happy to have help. The bad news, the ringer was on silent. Eventually the tracker pointed out a dumpster on the backside of a church. Thank goodness the one man had access to this lot. I was so relieved but still stressed that my phone was in the trash. As we made our way to the dumpster the older gentlemen said he would get something to help grab the trash to locate the phone. I was still with the younger man and we just started digging in the trash, like dumpster diving loons. After about an hour still no phone. We were very puzzled as to how the GPS pointed to this location. We were dirty and stinky but we kept looking. I quickly realized that I can download an app that can force the lost phone to ring even if the volume is off. We had an idea to force the phone to ring due to the find my phone app. We heard the phone ringing by the dumpster. But when we got closer, the phone was in my vehicle the whole time. OMG!!!! LOL... We looked at each other and started to laugh. What a fool I felt. Making these hard working folks dig in the trash and search for something they didn't own. To add insult to my embarrassment these fine men turned out to be Mr. Burns himself and Jack Dayen (Ceo). OMG!!! I just wanted to faint, making the owner and a CEO dirty and dig in the dumpster. YIKES!!!! This type of story sounds made up, but it is sooo true. The moral to this story.... There are some amazing people in this world, helpful , kind hearted and willing to make a sacrifice to help someone in need. Mr. Burns & Jack.... really came to my rescue without question, full of patience and made me feel my problems were more important than theirs. Wow.. Thank you both for being there for a total stranger, (not anymore). I am so honored, that I am signing up for a pest Elimination program. Thank you again, Tina the dumpster diving fool. read more

If I could give less than one star, I would. When I look for a vendor, I look for these qualities: price, communication, effectiveness, reliablity, customer service. I run a center with multiple locations. We chose Burns due to price. They were the cheapest. And I got what we paid for. Communication: they went over two months without showing up at any location and still billed us. I kept trying to get ahold of my "account manager" and got nowhere. She told me she was personally coming out the next day with the exterminator....neither showed. Two weeks later, I called and emailed her and she showed up the next day without responding. I was assured the problems would be taken care of. Exterminator only sprayed two of 7 areas. I kept trying to reach my AM and finally went to the owner. He got me a new AM and had a Supervisor come out two days later. That was the last time I heard from them, I was told someone would be here on 2/21. On 2/22, I called to asked if the appointment happened. I was told 8 hours later they moved the appointment to 2/27. I had to ask them. Nobody called me. I told them to cancel all my services with them. Effectiveness: I have a worse roach problem now than I ever had before I started using Burns. That is a fact. Customer service: I emailed my AM and the owner to cancel all my services. They had the exterminator call me today to offer some excuses. I cut him off and said I want nothing to do with Burns. I'd advise you to do the same. read more

Burns needed to treat termites in a condominium that I was renovating. They totally destroyed the plumbing in that unit and have been only willing to put back the cheapest possible fixes to it. They may be decent pest control company but if something goes wrong you are screwedBurns needed to treat termites in a condominium that I was renovating. They totally destroyed the plumbing in that unit and have been only willing to put back the cheapest possible fixes to it. They may be decent pest control company but if something goes wrong you are screwed read more

Jim C is GREAT with keeping up our pigeon control! He is the best at capturing them. If you have any questions regarding his service he is very knowledgeable. 5 starts for Jim! read more

Update: So I reached out to Austin Burns, he came over to my home with the area manager. They identified that I was getting the wrong "treatment " for these particular weeds. Once that was identified, I got a couple of other sprayings. Once everything was good and dead, Austin and a few others torched the weeds and removed them. I'm disappointed grass is still there but that is not part of the plan. All in all everything looks better. I appreciate the Burns crew for stepping up and making right of everything. I'm giving 3 stars because I feel the technician should have known something was off and took the next steps. read more

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This is the update of my review on them. They came and eliminated the rats on my property. I did have to call them and email them just so they gave me the updates. I wish they had someone in the office who responds to our emails. But Juan, the employee who did the work gave me the updates by texting me and I appreciated his letting me know. read more

I do not recommend Burns for bird control. They have a minimum charge of 250$ no matter how simple the job... there tech doesn't read notes, I asked to call in the morning to set up an appointment cause I work graveyard. The tech calls me mid day and wakes me up and says, "oops I didn't read my notes as when to call you." ...horrible service... and I didn't even hire them.. read more

We love Burns! We have tried several other companies over the years, but none gave us the results and customer service we get from Burns. TODD, our service tech, is fantastic! He always smiles at our obnoxious barking Chihuahuas, does a fast, but efficient job and is always, but ALWAYS polite and professional! If they have to reschedule, they call us well in advance to find an alternate convenient time. They never "no show". Burns costs a little more, but they are worth it! We give TODD and the company our highest recommendation! read more

Excellent! By far the best company out there for your pest elimination needs! Thank you Beckie for all that you do for us!

Burns by far is the best in the business! Ive has their service for years now and no problems since. Their techs are friendly, well mannered and anytime I call into the office, they are super helpful! I highly recommend them as they are family owned and very knowledgeable. read more

Just had Dan Ryan from Burns out this afternoon. We suspected a termite issue. Dan could have told us anything, but what Dan did say was no problem with termites. I am amazed and thankful for Dan and Burns honesty about what I needed. Thank you Dan. Thank you Burns Pest!!! read more

I've had Burns Pest Elimination be my community pest eliminators for a few years now. Beckie is one of a kind, not only is she a knowledgeable rep but she does not shy away from getting down in the trenches when needed. All of their staff have been friendly and are always welcomed by my residents. Smiling faces, knowledgeable, and professional! Thank You B.P.E.! read more

not at all happy with this company! We have a squirrel in our attic and have waited 2 weeks for someone to come over and cover up all entrances to our attic. Nick was to be here between 3 and 4:30 and left a vm at 8am. I work and can't take calls. It wasn't until after I came home that I saw it. Something about how we didn't have to be home etc. Well we knew that already. Nick pulled a no show. I am concerned that this squirrel will chew on wires and burn our house down. I am not at all happy that this company didn't show up today. Not really sure what the point of his call was at 8am. not like he said he wasn't coming. If this is any indication as to how this company performs as a whole then perhaps we need to seek out another company. Nick, I am not at all impressed!!! read more

I hired Burns to spray a 2000 square foot patio home with a tiny yard. I was charged $144 for a single visit, which is nearly triple the price of my normal exterminator. The customer service person stated that this inflated price is the company's "Policy". It's my fault for assuming that Burns is a competitive operator in a competitive industry. Also, you should not have to pay an annual renewal fee to have a guy spray your bugs. I would recommend avoiding this rip-off company. read more

Management is great. I had a problem and they responded immediately. Great customer service.

Service is actually very good and prompt. My problem is when I almost got killed by a burns van running a red light and the company still have not tried to contact me or seem to care when I told them what happened. The burns van was driving erratically then ran a red light during a busy morning. It was terrifying and I would never want that person who would endanger so many lives working for me. read more

So grateful for Jim at Burns Pest Elimination! He recently treated our apartment complex and did an amazing job. Reliable and hardworking techs aren't always easy to find, keep being amazing Jim! read more

They control pest excellent have used them for years and never had any pests. Very professional and Allen F. is great!

This is for Jason Owen's. What a great guy. We lost our last pest guy and was not happy. But Jason is the best replacement. He knew exactly what he was doing and eased our minds. Thank you Jason for doing a great job! read more

We love having burns out. Lately, we had a few techs come out that we weren't familiar with. So, we spoke with Ben in the residential department who made sure that our favorite tech would always be the person who comes out. As someone who regularly works from home alone when these techs come, having someone I know and am comfortable with is SO important. HUGE kudos to Ben for getting this all organized for us so we always have our favorite guy come! If you ever have any problems just call Ben! He's your guy!! read more

This device is top notch! Jr. came out for us and he absolutely did an amazing job. The best pest service I've ever had! Great company and workers that take pride in their jobs. Highly Recommend this company. read more

Just because I have to put a star I will put one. I will never use them again. I have been a loyal customer for a couple of years. Paid for the years in full. But recently they have not been showing up when scheduled. I have had to call them. What is more frustrating is they reschedule for the following week. So I have to get my house ready for them again all over and just to waste another 3 hours of my day in hopes they will show up. read more

We have been using Burns' BiMonthly pest control for years now. The price is reasonable, and the technicians are always professional and nice. I really do not like bugs, and I rarely see them. If we do notice a problem, they will come and respray our home for free. read more

This year has been a continual disappointment with Burns service. Sometimes the service person does not show up when scheduled or shows up much later. Today they showed up on an unscheduled day without prior notice. We used to have better service from Burns but it has deteriorated. What is going on? read more

burns pest elimination ... never hire this company.... they are incompetent, can not catch a rat. i am this company has had 2 monyhs to catch a rat in my attic crawl space and ..... guess what..... the rat is still alive and well in my attic crawl space. every week a technician came to catch bthe rat with no explanation for why the rat was still in my attic. this company is inept, inefficient, incompetent, not worth the time i have spent writing this review. never hire this company carole bates read more

Do not call this company. There are plenty of other good options out there. This company is unprofessional, has the RUDEST lady that answers the phone. They give you little info if you call asking questions, or just plain wrong information. Unfortunately we had no choice when dealing with them since we live in an apartment complex but this will definitely not be our choice when we move out ever. Save your time and money and call someone else. read more

I have had Burn's service over a year and have not had any problem with bugs. However, their ability to coordinate payments with billings is faulty. I set automatic payment for Burns in my checking account. After a few months they were running my credit card (required to set up account with them) and accepting payment from my bank account. They did not, however, credit my account with multiple payments. I made multiple calls without satisfaction or faith in their ability "to do the math", and have since terminated my service with them. Moral of the story, have your bugs exterminated by someone else. read more

I am at Laguna Village Apartments (unfortunately) right up the road so I assume this is the Burns location that sprays here. Let me first start out by whining mercilessly about my bug issues here. When we first moved to the complex in August we found some silverfish in the bathrooms and chalked it up to a leaky showerhead causing moisture and the heat as the electricity and AC had been off since whenever the last tenant moved out. Sightings drastically reduced but didn't go away once the shower was fixed and we turned on the AC. Then, as the weather changed in the fall, roaches started making an appearance. First one or two every week or so, then about five a week. Enter Burns. We'd only seen them in the kitchen so he only sprayed the kitchen and the next few weeks we saw a few dead or obviously poisoned bugs that petered off to none. Gabriel, the wonderful and knowledgeable exterminator in all things icky, told me that they were definitely not living in our kitchen and most likely exploring from downstairs. He recommended inspecting downstairs, something the management never went through with. Around the start of the year they started showing up again and I immediately ran into Gabriel's arms for protection. He came to the rescue once more. I was safe, until my downstairs neighbors moved out. As the screaming, yelling, crying, tv-blasting band of miscreants packed up and moved out- 4 adults, 5 kids, and an infant in all- I thought my troubles were over. Alas, I was so overcome with glee I didn't stop and think of where all those suspected roaches downstairs may go when their hosts move out. We went from a roach or so a week to 5-10 a day and another tryst with Gabriel was imminent. He asserted that yes, there was a horrible infestation downstairs. He's sprayed and fogged two weeks in a row but when the roaches die more roaches come to eat the dead ones (EWWWW) and since management has not cleaned up the dead ones like he told them, the issue will probably continue. Nevertheless, I feel safe once again. Perhaps I'll go take a nap as I kept waking myself up last night freaking out over imaginary itches. Long story short: These guys do a great job but it can only go so far. I recommend asking them to point out any points of entry and any tips to keep pests at bay as they're a wealth of information. But spraying your area only goes so far if people close to you aren't so bothered about the occasional insect crawling in their infant's mouth at night. :-/ read more

No Tanya, i can not give you his name. There are two reasons. 1. I don't remember and 2. Your company didnt give a shit about me when I called to complain about the scorpion that had stung me 2 weeks after your initial visit or when the so called tech cancelled 2 hours before the appointment. I guess its my fault for believing a half assed wanna be sports talk show host with the same last name as your company when chosing my pest control service. Maybe next time dont wait 2 months to try to address an issue. read more

The worst service we have ever received from a pest elimination company so far. No services were performed for 4 months and when I called in to see what is going on, it was blamed on their system. So if I hadn't called in, no one would have come by to render the services that we have already paid for, and we would have just run out on the contract! The worst part is that we have not been offered any additional pest control services for the 4 months that we have missed on. Stay clear from this company!! read more