The worst service we have ever received from a pest elimination company so far. No services were performed for 4 months and when I called in to see what is going on, it was blamed on their system. So if I hadn't called in, no one would have come by to render the services that we have already paid for, and we would have just run out on the contract! The worst part is that we have not been offered any additional pest control services for the 4 months that we have missed on. Stay clear from this company!! read more

My rat returned to my attic and James did a wonderful job getting to my house quickly and setting traps. The culprit was quickly caught! James is such a wonderful person, worked around my early morning schedule and always there to help. Burns: give the man a raise. There should be more people like him.... read more

We moved into our current home (from another we were at for twelve years) about six years ago. We never used a professional exterminator until about five years ago. I was a little skeptical about using one but I took a gamble on Burns Pest Elimination and haven't looked back. It was a little rocky for about the first 18 months because our area did not have a regular technician assigned so each time we were do for service I would have to re-explain everything which got a little tedious. The service was good but I had to call back for a retreat on one or two occasions. That all changed when Tommy Arthur was assigned. Tommy has been our exterminating technician for about two to three years now and he has been wonderful. He is very personable and listens to the customer's wishes and concerns. I can be a little picky about things but with Tommy it's never an issue. He has always been willing to go beyond the standards just to make me happy. I never have to worry anymore about the service we get because he knows exactly what to do and he takes great care in treating our property. I have never had to call back for a retreat under Burns satisfaction policy with Tommy at the helm. Had Tommy been our guy from the start I would have happily given a five star rating. I hope Burns realizes what kind of employee they have in Tommy and treat him accordingly. He represents the company well and I would be very disappointed if we were ever to lose him. Burns, please reward Tommy for a job well done!!! read more

Called this morning due to a severe bug problem. No call back. Called again (only because no other pest control has humans to talk to!). Spoke with a guy for an hour, he got me set up on a service call for tomorrow, called me back at 5:00 saying he cancelled the order and I needed to go somewhere else. Seriously! With his vast two months worth of experience, and consulting his Supervisor, who knew exactly what needed to be done, this was the best they could do, no referral, no help, nothing. read more

Giving 1 Star because I never got the Opportunity to try them. I hear the Add on Arizona Sports 98.7 everyday. After discovering a Rodent problem in my Shed, they were the first company I thought of. I called their Customer Service to set up an appointment and get pricing (I didn't get either). The Rep informed me the Tech in my area was busy and took down my number for them to call me back. I never heard from them again! Wow, they basically just told a New client, either "We're too busy for you" or "we forgot about you". Of course I found another company that has taken care of me. Now when I hear Dave Burn's live spot on the radio, I laugh to myself. What a joke! read more

Service was good. Had some glitches with payments, but they seem to have rectified them.

I really don't know how this company is still in business. they had multiple accounts set up for my home. then didn't show up because they said I owed money but were looking at the wrong account, never made it good once they pulled their head out of their a$$es when they realized their own mistake. I even forwarded them an email that confirmed the mistakes and shockingly enough never got a call back. The bottom line is I paid for 12 months worth of service and I got 10. so I feel ripped off. I would not recommend. read more

Awful customer service. Wow. I would spend your money elsewhere. Whatever chemicals they use are clearly watered down because they don't work!! Having to have them out 3 times in the same month is beyond ridiculous! Reps on the phone are also rude! Hopefully they read these and clean it up! read more

Have used Burns exclusively for almost 5 years. They got rid of a super annoying ant problem I had and I rarely see any other types of big, when I do, they are already dead! My tech, Emma is super friendly and sweet. Only reason I'm not giving 5 stars is sometimes they show up early when I'm not quite ready. Otherwise, awesome! read more

Michael (route 56) comes and sprays my house every month. He is extremely nice and listens to all my concerns. He knows me now so well after years of service he asks about my family. I missed my appointment last month and so he sprayed outside for me. My appointment for this month wasn't until Tuesday (5 days away) but my son and I had both been bit by something and we had seen 3 scorpions (one dead, one half dead). Michael was so nice to squeeze me in today! Now, I can realax this weekend without worrying that a spider is living in my couch. Thanks Burns and Michael! read more

So I called and was past around from rep to rep. I scheduled an appointment with a man named Junior. They were suppose to come to my house today between 2-4 O' Clock. After 4:00 O'clock, we had no Burn's rep come to our home. I called asked about when they were coming and was told there was no appointment set. Then I was put on hold so this person could go talk to " Junior"... I waited and waited on hold. Eventually I just gave up and hung up the phone. It's safe to say I'll be calling another provider. Pretty major inconvenience when you're dealing with pest issues. read more

I highly recommend Burns Pest Elimination! My technician Tommy is simply a Superstar! He listened to my concerns and my need to eliminate my scorpion issues. He explained his plan of attack and eliminated my concerns of the pesticides he would be using, because we have a new grandson and I didn't want it to affect him in any way shape or form! I now have no issues with pests! Darrell Buckeye, AZ read more

I've worked with Burns for the past few years between my own home and my place of work. I use to have to call everything in. once I discovered their chat option it was so much easier to get the information I needed without having to make my residents wait longer. Casey, who looks over the chat, is wonderful. He's quick, easy to get ahold of, keeps things organized, and is a great leader of his crew. Jeff is also great to get ahold of if Casey is busy. Thanks again guys! You make my life easier! read more

I called Burns to help with termite issues. My initial treatment was at the end of 2015. Unfortunately the little buggars decided to make another run at my house. Burns was great, sent a technician out for a re-treat. David called and arrived precisely as stated, David was extremely friendly and very attentive to the situation. David listened to me as I explained the issues and he then explained everything he was going to do to treat the affected areas. David was very friendly and respectful, he cleaned up the mess and left no sign that he was there. Although the bugs came back, that's just life, Burns responded and sent David who could not have provided any better customer service. As long as Burns employee people like David, they will continue to get my business. Customer service and good attitudes are hard to come by these days. Thanks you Burns and thank you David. read more

2nd time I've used Burns, and again it was done on time, at price quoted, and done right the first time (two unrelated jobs). We got termites after our neighbor chased them out. Lance was great, took the time to explain everything and stay my fears. For all the holes they had to drill, they did a great job putting everything back and and covering them up. The closer we got to our scheduled day, the more questions I had and Lance got back to me within minutes. Will always use Burns for my pest needs. read more

The pest company did a great job treating our apartment and helping us get rid of the bed bugs. The inspector Rodni and the work dog Rusty did a very thorough job looking for the bugs and explained how to get rid of them and how to look for them very well. The treater also did a very good job going above and beyond to make sure and treat every possible place they could be. For example he treated each of the shoes in the room the bugs were located. When we had to get rid of our bedside dressers Rodni explained why how they were infested and showed me the bug eggs and how they could get past the porous backing of the furniture and infest it. I would recommend this company to anyone as long as you do the work you will get rid of the bugs. read more

I use Burns for a few communities I manage. I've found Burns really great to work with. They eliminate soo much stress for the owners and I. Great customer service, knowledgeable, attention to detail. Marco I believe works around the clock because every email or phone call is answered punctually. Eugene gives me a courtesy call the day before his monthly service to ask if there's anything he needs to address. A+ on customer service and services. read more

We are so happy with the pest control services we have with Burns Pest Elimination! We have been using them for over 3 years and they go above and beyond to make sure we are taken care of at my dental practice. I have referred friends to use them for termite treatments as well as pest control. They also provide services for birds, bees and rodents! The techs are always professional and respectful and you can tell customer service is their priority! read more

Burns Pest is THE worst in regards to communication. We were told they would call to let us know when they were going to show up and never did. Unfortunately my boyfriend didn't tell me that he didn't want to do business with them so I let the tech on our property to get rid of bees. She scheduled a re-check for 3 days later and I asked that she spray for additional bugs that were creeping in because of the heat. We set a 3PM appt. 3 days later 30 minutes after the appointment I hadn't heard anything from the the tech. Only having the company's number I call it and they have no idea what their tech's schedule is. They can call and see if she's in the area...whatever. This is an update to my review. Initially I had it at 1 star, which was deserved by the level of communication. I've amended it to 3 stars since Burns Pest did in fact refund my money in full without me asking (but I did complain). So, we did receive poor communication, but they definitely made it right. read more

Leah W and Tina G are amazing ladies to work with. They have always gone above and beyond to assist with any issues and billing. These ladies are always in a fantastic mood and truly care about what they are doing. They both make me feel 1000% satisfied whenever I need assistance. Thank you guys for being so wonderful! Burns is lucky to have you two! read more

Burns is OK if you do not mind them broadcast spraying Temprid in your kitchen cabinets. Which by the way is illegal. Temprid can only be used as a crack and crevice spray. I have seen them do this. As for spraying the block wall thinking that does anything in the summer it does not. By the time the hose is rolled back up the chemical has already lost it's ability to do anything. Well according to the Arizona Office of Pest Control. read more

Gary Wilson is so friendly every time he comes to property. Anytime you ask him to look at something he does not hesitate!

I had Radni and Rusty come out to my apartment to check for bed bugs and I had a wonderful experience. Radni was very kind, talked me through everything, and explained to me that Rusty (the dog) is trained to identify any stage of bed bugs (not just live bugs)! He was sure to check every part of my apartment and I am very grateful for having had the two of them inspect my apartment today. Would definitely recommend! read more

We had a pigeon problem in our roof. Burns came out and did an inspection and didn't charge us. Ricky was superb. Burns is honest and reliable. I'll use them in the future. read more

they do not show up- I have had an account with them for several years and each time they don't come (I have to call) and the manager profusely apologizes then offers me free service to keep my business-well even discounted rates and apologies will not keep me this time- There are so many other options, choose another company. techs change monthly read more

Great service, friendly staff and not in a rush to answer the few questions I had. Came back for the warranty within a few days. Reliable and very professional read more

We've been using Burns for several months to protect against termites. We "inherited" the contract from the previous home owner when we purchased our residence. We've been delighted with their service. The technicians are knowledgeable and well-mannered. Ryan, the gentleman who performed the service this week was absolutely thorough, polite, attentive, and very helpful in providing info about termite behavior and preventive measures; Simply A+++. Great guy! Many compliments to Burns for hiring exceptional staff like Ryan. We plan to be a long-term customer. The only "correction: we'd suggest: It's difficult to get a timely appointment during termite season. How about adding extra staff? I guess when you're good, people are willing to wait... I certainly am...but I'd prefer a faster turnaround. read more

This company is terrible. They water down the main chemical they use, which causes it to be less effective, meaning they have to come back every month. Also, I have witnessed them pull into an apartment complex, Park their vehicle, go to the office, then go back and sit in the truck for an hour or more. Then they go to the office and get papers signed and leave! Trust me, if you want a good pest control experience do not use burns. They cut corners and over charge. Sometimes, they do nothing at all. Save your money and use someone else. read more

We use Burns pest control at the apartment community I manage. They are professional, knowledgeable and offer exceptional customer service. Our exterior technician, Gary Wilson goes above and beyond to get the job done. He is patient when I have many questions, and always has a smile on his face. read more

this place has been to my apartment, i'm going to say, over 10 times since i moved in back on the 13th of october. as soon as we signed the lease and went to move things into our apartment, we noticed we had a roach problem. i moved here from pennsylvania, so maybe i'm not understanding the protocol for roaches (it's more of a stink bug problem in pennsylvania), but Burns comes here often and we STILL have the problem. the apartment has been fogged several times and they've used some kind of spray. we even have sticky traps, in which are always full. we're super clean; i literally vacuum and mop at least two times a day. i don't understand how this problem has not been taken care of. read more

Sal Paz was our Tech and he went above and beyond, replying to my texts and working around our schedule to plan for his weekly stops. He was professional and patient as we struggled with an upsetting rodent problem. Thanks Sal! read more

I have had nothing but great experiences. They are incredibly thorough with my house, yard, and even the garage. I have a dog and one time had ticks in the house. After another pest control company said I had bed bugs and didn't solve any problems I called Burns to do a check. Immediately they took care of the problem and ever since I never see bugs with my monthly service. Always courteous and professional as well. read more

They will charge you for a service then not complete the work. These guys are scum! They refused to give me a refund for work that was not completed. They sent people to my house unannounced and after I canceled the replacement service. They are constantly on the street taking pictures of my house. It could not possibly get worse. read more

This company is responsible for bug spraying our apartments and has been doing so for years. Our complex is infested with roaches and the infestation has NEVER went away. This company is obviously a scam. They must be spraying sugar water! We saw roaches since the day after they sprayed and none died. Do yourself a favor and find a legitimate exterminating company because this one isn't it! We shouldn't have to live in an infested apartment due to these peoples failure year after year and day after day. Now, I'm taking action against them and leaving this review, so hopefully this will affect their business/profits negatively as the truth should be out there. No unsuspecting customers should have to be scammed by this awful company! read more

Anthony has been working with our firm for several years now. He is very courteous and professional. He is always on time and always checks up on us. I would recommend him to everyone. read more

I'm incredibly disappointed. I'm a real estate investor who's used Burns before for my private residence. Because of familiarity, I opted to give them first whack at a home we're building additions to. For an area of roughly 1,000 sq ft (which the agent insisted was 2,000), we were quoted $1,100 for termite pre-treatment. We were told that the entire structure, existing included, needed to be treated in order to receive an inspection sticker that city inspectors would need to see. After calling not 1, not 2, but THREE other licensed treatment companies who were all WAY less pricey, we're paying a third of the Burns quote and ALL 3 were emphatic that although advisable, treating the entire slab wasn't a requirement for the sticker. And they were able to quote over the phone vs. Buns requiring a meeting to examine so they could push the up-sell. Quote - $280. $450 with pre-existing structure. And warrantied. It's bug poison, not rocket science. Terrible. read more

I signed up with Burns to get rid of Gophers in my yard. The Burns Tech I had for my service, Benito, was very professional, and friendly. Benito did a Great job - his traps caught a Gopher the first week!! Then he caught a second gopher the 3rd week! I am very happy with Benito's service, and my yard is Gopher Free! read more

Burns Pest Elimination - Got Em!! - Pest Control Near Me - Phoenix, Arizona

Are you totally down with having unqualified sales people come out and sell you what you don't need then Burns is the place for you. All this company cares about is their bottom line, not the customer's needs. They are incapable of locating the true source of termites and will sell you expensive services that aren't needed. This results in the repeat occurrence of termites and having to continue to pay for warranty extensions since they don't treat the problem, they mask it. The techs work hard for what little they are paid only to do while Burns overbills, underdelivers, and does things illegally. Sooner or later this will catch the attention of the the regulatory agency. read more

Under no circumstances would I recommend this company for a pest/termite or home inspection. As with many inspectors it seems they work a little to closely with the real estate agent. read more

In an age when customer service is painfully absent, I couldn't be more pleased and whole heartedly endorse Phoenix Burns Pest Elimination. Not because they're perfect, but because they truly care about your experience and satisfaction. We've been customers for years, across multiple properties, never had an issue until this month. Thanksgiving week, we were scheduled for a repeat termite treatment due to persistent termites and a pesky mud tube hanging in our living room. For whatever reason, our tech missed his scheduled window. When we were unable to stay for him to arrive late, he told us we would have to call to reschedule. I did- the office was closed. I called the next morning at 0630 and spoke to a very polite woman (Shannon?) that apologized profusely, but regretted to inform me the next available appointment would be Friday. That was unacceptable considering it wasn't our error, we had taken time off work and would now have to take another, AND we were hosting guests for the holidays and planning on 18 visitors for Thanksgiving. While she was gracious, the fact was she was overbooked and there was nothing we could do. I was livid. I went to the website and sent an email about the situation. By 0715, Mike called from the office, apologized again, listened to my venting, validated my frustration, and said they would be able to send a technician this morning. The tech, Antonio arrived by 1000, and did a fantastic job of explaining our issue and his plan, then completed the work. Before Antonio left, Jerry from the office called to confirm Antonio had arrived, extended his apologies, and thanked me for the opportunity to make things right. I also want to give a thumbs up to Darren G that completed our warranty inspection, followed up with an email and his contact information. The entire team handled an irritated, dissatisfied customer with speed and sensitivity... we all make mistakes, but it's rare to see such a robust response and a true desire to make things right. This is why I've been a loyal customer for many years and will continue for many more. read more