Great service and repairs. The customer service was well and the communication was on point

i have to say after multiple interactions coming to this shop, they take such good care of their customers. I don't trust ANY shop with my car other than the dealership and i have to say this shop definitely is trust worthy, take will take care of your car as their own it has became my new go to for any car issues i encounter rather than the dealership where i get ripped off and they hold my car for days/week rather than same day turn around. They accept first come first serve, the earlier you come in the faster you get your car back! Prices are extremely reasonable and trust worthy, would highly recommend! read more

Honest and only recommended what needed to be repaired My 1995 F350 runs great. Carlos the man and so is Alex thanks for getting me in and out quick read more

I've bring my car here for service and every time they're honest and professional. would not go anywhere else . trust them with my car 100%. read more

As always with Carlos and his team, I got great customer service and fantastic service, I had my brakes done plus oil change last Friday, I feel so safe with the job they did. I highly recommend anyone who needs car service Thank you read more

It sucks to be making one of these but this experience was just dreadful. On November 4th my car stalled so I took my car to busy buggy and thy had diagnosed it as the fuel pressure regulator being the issue and got it repaired. The next day on the 5th I go to pick up my car and take it to work and the first red flag was I was getting asked if I was ever having issues with the fuel gauge to which I responded no there was never an issue I could always read my gas, they respond "oh well your car can't read your gas anymore" me being concerned they did say they ordered the part and since I needed to go back to work they let me take the car and just informed me to bring it tomorrow because that is supposedly when the part to read my fuel was going to come in. I make it to work and then going home my car stalls again, I call busy buggy and they send out a tow and I thinking wow I thought my car was supposed to be fixed was concerned why it still stalled called busy buggy again and they sent out a tow telling me if it's an issue on our end then we'll pay for it but if it's an issue separate then I have to pay $80 for the tow. I also just want to add that when talking to the tow driver he did try to jump my battery and he specifically had told me "your battery is fine this is a fuel issue." I get a call again with Carlos and get told it's a high pressure regulator issue, and then I get told I have to pay the tow and along with that he wasn't even aware that there were fuel sensors ordered to fix the issue reading my fuel to my car. Now he tells me that the next day I will get an update, I call again the next day on the 6th of November now and get told by Carlos again that it's a low pressure fuel issue and that the low pressure issue could fix the high pressure issue and that I'd basically gamble to see if the low pressure being fixed can fix the high pressure issue, I say no and just ask about my car being fixed with the fuel sensors and they still said it has not came in yet. Now it's Saturday, I call in and this time Pamela picks up the phone and ask if my car is ready to be picked up and she says yes, I arrive to busy buggy to Carlos telling me that my battery is now dead his technicians tried jumping my car and nothing was working. I want to also add when coming in Carlos telling me it was $80 and I was prepared to only pay $80 obviously since I have other expenses I then get told that it was actually $120 and instead of accommodating the $80 I was told that I was going to pay he still applied the $120 and luckily I had enough to pay that. I look in the back where my car is and try to turn it on and now I start to hear fuel spilling from somewhere and yes looking in the back there was a giant leak and it smelled like gas. I call in a tow and he has to take my car back to my apartment and I call another mechanic to get a second opinion on what was going on and not even 5 minutes into looking at the car he immediately found the issue and it was the fact that the fuel pump was unplugged and he just plugged it back in. I call Carlos and just want an explanation as I kept getting all these diagnosis's when it was simply just because my system was unplugged and asking for any accountability because with me trying to turn on the car and with the amount of gas leaking could've created a dangerous hazard and he just chuckled and kind of dismissed the issue, he also tells me that he would speak to his technicians and call me back on Monday and it is now Friday and am still yet to receive a callback. Not only that when Pamela told me that the fuel sensors were fixed and my car was ready to be picked up that was a lie and my fuel system still can't read my gas. So now it leads me to think why they even have my car for 3 days then? This was definitely the worst experience I ever had with a mechanic and all I wanted was accountability for what had happened and the inconvenience I had to endure while my car was having these supposed issues when all it was was that the system was unplugged. read more

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I was looking for a new shop to service my vehicle. Thanks to the consistently posted phenomenal reviews on Yelp (and Google), I found Busy Buggy. To be honest, I'm always skeptical when it comes to auto shops - because they're notoriously known for horror stories and for being dishonest. I did my research and as 9-year member of Yelp Elite, I've learned to trust my fellow yelpers. Thankfully, I found Busy Buggy. I gave them a call Saturday, November 25, 2023. Carlos answered. I asked him if I could swing by to get my spark plugs replaced. He said that they don't take appointments; basically it's first come first serve. I asked if it was busy, he said "It's not to bad, but definitely the sooner, the better." So I headed straight to Busy Buggy; I arrived around 12 noon. He said it would take about an hour and a half. I waited. My car was finished in just under an hour and a half. Carlos showed and explained that my spark plug could have gone just a little longer but it was a good thing I came in. He let me know that it would be reported to Carfax and that they also specialize in engine repairs, tune-ups, air conditioning repair, tires, electrical problems, transmission issues, oil changes, alignments and more! I'm stoked because I think I found my forever full-service auto mechanic shop in Vegas. I learned that Busy Buggy is a family owned and operated business - I love that! They are planning to reopen a second location in Vegas in early 2024. The shop is clean, timely and professional. Prices are reasonable. They offer complimentary WiFi, coffee, water, juices and even ice cream while you wait. Thank you for taking care of me and my car, Busy Buggy. read more

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Excellent pricing Excellent communication Carlos was excellent Took care of us quickly Could have asked for a better experience I wish my wife was this good read more

I stopped in to get my car serviced and the staff took great care of what I needed. The price seemed fair and reasonable. They did everything in a couple of hours as promised. I will use them in the future. read more

I have never had a worse experience with a shop if you want to waste time and money like I did then this shop will do that. I'm glad other people had positive experiences here but I had a terrible one; so please believe the bad reviews also had a horrible experience similar to mine. I paid $100 for a diagnostic telling them my concern was that I had a code for a mass air flow sensor even though I had already replaced it with a new genuine Nissan one. I get the car back they tell me they recommend changing the pcv valve since it is stuck open and do the spark plugs because they are wearing down. I happily pay the $100 go to oriellys get a new pcv valve take out the old one and to my surprise the old valve is rattling just fine meaning it is NOT stuck open. I still change it anyways since it was their recommendation and clear the code then not even a day later the same code comes back on. I come back to the shop where they tell me since I didn't change the spark plugs as well they wouldn't look at it since that was also their recommendation which I replied my main concern was that mass air flow sensor code and they say supposedly that code was not there the first time even though I told them that was my my and only concern. Keep in mind they never had the decency to let tell me hey we know you came in concerned about a mass air flow sensor code but we actually didn't see that code here. I was very clear I was there because the car was getting a mass air flow sensor code even though I had already replaced yet this got completely ignored and thrown out the window and they diagnosed another problem I was not concerned about which was incorrect anyways because the supposedly bad pcv valve was not stuck open. They wanted to charge me an ADDITIONAL $100 for the mass air flow sensor code even though that was what I told them I was there for in the first place along with a faulty first diagnostic. They said they would take a look if I also changed the spark plugs like they recommended but again that wasn't even the reason I was there I was there about a mass air flow sensor issue and instead they sent me on a wild goose chase then asked me to pay another $100 too look at the problem I had originally told them I wanted looked at in the beginning. PLEASE do not come here save yourself the money and peace of mind. read more

Good prices. Marco always does dealer quality work. Real happy. It doesn't disappoint. Trust worthy. They have never scratched my car interior - sometimes machines will leave their mark in newer cars. Good ! read more

Service Requested: 2017 Subaru WRX clutch replaced/fixed. Quality: Great and management (Marco) kept me in the loop of what's needed. Even gave me an update in the evening on how much it will cost so no hidden agenda. Confidence builder. Value: The Subaru dealership quote for this service was through the roof so I took the car here. The quote they gave me was reasonable so I went with them. On top of that, they gave me a military discount. It's only been a week but so far the car is running great. Overall, the experience dealing Busy Buggy (Tropicana store) was awesome! I highly recommend this place of business. Thanks again Busy Buggy. read more

It's hard to find a car mechanic you trust, and I'm thankful to have been going to Busy Buggy for years. They provide strong quality of work, and they make sure to work with you in the issues and maintenance you need. They aren't the cheapest, but you get a good value for the high quality work they do. Check them out! read more

Busy Buggy - Entrance - Auto Repair Near Me - Las Vegas, Nevada

I've always went to Busy Buggy on Spring Mountain location where i met Marco. He's the most trust worthy mechanic that i've come across here in Vegas. they they're relocating that location and so i followed him to the Tropicana location. same great honest service. i always ask for Marco because i feel like he explains everything and gives you the best options that work for you! there's even been a few times where i've had to tow my car in the middle of the night and dropped it off at Busy Buggy (they have a key drop off) and will call you soon as they open to go over the issues. can't recommend them enough to family and friends. Bonus, they're also open Saturdays! read more

Five stars across the board! Outstanding customer service, all work guaranteed, repair estimates are accurate, and a convenient location. I've been a customer since 2019 and have never been disappointed in either customer service or the quality of the repairs. I also appreciate their advising me of any potential issues that were noticed during the repairs and if these items need to be done immediately or in the near future. Highly recommend you choose Busy Buggy for your next service - you won't be disappointed! read more

Phenomenal customer service, phenomenal staff amazing work very classy neat and clean high end spot very professional. They take pride and care in their work and you can tell. Just the most amazing place I've taken my car to so far so glad that I found this spot read more

Good and Reliable service thank you Marco for always being honest and friendly! Been dealing with Marco for while and never had an issue! read more

Busy Buggy - The front desk of busy buggy auto repair - Auto Repair Near Me - Las Vegas, Nevada

This is a great car shop. If you compare repair prices to other shops Busy Buggy has the best deal as far as price. The quality of work is great as well. I highly recommend coming here. Marco is honest and upfront about what needs to get done and the prices are affordable and fair. read more

Love, love, love Busy Buggy! I used to bring my vehicle to Marco at the Busy Buggy on Spring Mountain, but switched to the Tropicana location because I live on this side of town now. The inside of the shop is always clean and inviting, the staff is friendly and honest, and the service is high quality at a fair price. I am not a mechanic, but I know enough to know what repairs should cost, and Busy Buggy is more than fair. The quality of their service is really where they shine, though. I have been taking my vehicle to Busy Buggy for five years, and I have never once had an issue with quality or had to bring my vehicle back. The staff is also always friendly and takes the time to explain everything. I highly recommend Busy Buggy! read more

I was looking for someone to repair my radiator within my budget. I called Busy Buggy when they opened and were able to get my car to replace the radiator and replaced my spark plugs. They were very professional. They did an excellent job! clean shop and waiting area! I highly recommend them! read more

Response to business: I will not bring the vehicle back. You blew me off when I took the vehicle back and then lied to the credit card company saying you did the repair. Uhmmmm NO!! I took it in for a misfire, I still have a misfire. Your paperwork even shows the car was brought in for a misfire. How can you say you fixed the vehicle when it is still misfiring?!? I took the car elsewhere and it was properly diagnosed. I have it in writing and video from the mechanic stating the issue and showing it was definitely not the PCM. Do the right thing and refund the money. I shouldn't be forced to pay for a repair that was not needed. read more

I don't know why I didn't try to find a family owned place to do my future auto maintenance earlier. The price is more reasonable than going to a big name brand. It was a Saturday so I called ahead of time to see when the best time to come was. I ended up coming a little after 1 and it took about an hour or two with the queue they had. The guy who helped me was very nice and upfront and tried his best to get me out quicker, which he did. He also wore a mask so +1 there! Everything was a pleasant experience. They provided drinks and even ice cream! Great refreshments for this current hot weather. I'll definitely be back to get my future oil changes here instead now. Also +1 for contactless payment. read more

Very happy with our first visit to Busy Buggy!! Our VW had it's check engine light and the dealer couldn't even see it for 5 days. We took it to Busy Buggy and they had it diagnosed within 2 hours, fixed within 3, and for a reasonable price. Carlos was friendly and efficient. Impressed by the team at Busy Buggy. We'll be back! Thank you! read more

BEWARE OF OVER CHARGING (October 2022 - February 2023) I brought my car in to be diagnosed for an electrical power drain which was occurring when the car was shut off. After over a week in the Nellis Blvd shop, Carlos told me I needed a main Radio. Another week and $4,650.00 later, I took my car home only to have the same problem. After taking it back twice more I was told it was the alternator (another $650.00) and then a new battery, I got my car back. Two days later, it was dead in my garage again. I demanded my money back and was promised the owner would call me to discuss my complaint. To date, I have never received that call and the manager (Carlos) refuses to give me the owners phone number. Do yourself and your bank account a big favor, DON'T LEAVE YOUR CAR IN THEIR CARE! read more

Friendly and efficient! Glad I have found my new mechanic in town. Check them out for any of your car needs!

worst place ever for real. they got my car for 7hours and when i went to pick it out at 4pm the car was in yhe same spot where i parked it n they said that they didnt find the time to do the work n this kind of thing happens. tf u mean with this kind of thing happens. carlos told me that was gonna be a 3 hours work before i give the keys to him. im so frustrated right now read more

BEWARE! I took my pilot to have rear main seal, steering rack and had them install transmission. Got a call next day that car was finished. picked up car and transmission oil everywhere, looked under car and found oil everywhere , missing bolts on transmission and broken transmission case, owner never said anything when i picked it up. mechanic did test drive with pressure bolt out , lost fluid as you can see from pics in the street, drove car with no transmission oil. asked owner to pay for new transmission because i can see he dropped it and broke a piece off and that he drove it with no oil he said no. and still made me pay. I will never take my cars to them again. smart business would be to refund everything and say sorry, I still can't believe they let me drive away with missing bolts and leaky transmission putting my life and family live in danger :( read more

Busy Buggy, Great people, efficient, honest, highly recommend for service and repairs.

I used to own a repair shop so finding one that is honest, fair and talented is hard to find. Marco and his wife are awesome. I highly recommend these guys and I have been going there for a few years now. Class act read more

Busy Buggy is a super honest shop that's always a class act and doesn't try to push unnecessary repairs on their customers. Best place in Vegas for an oil change or other routine maintenance for your vehicle! read more

Busy Buggy - Refreshments while you wait. - Auto Repair Near Me - Las Vegas, Nevada

Busy Buggy website says hours are 7 AM - 5 PM so I planned my morning around getting here at 7 AM but to my disappointment the actual hours at 8 AM - 5 PM. I called and someone answered who said "if you would've checked yelp and google you would see the hours at 8-5". I wanted to support a family owned business but will never use this place. read more

The people who work there are sketchy and tried to rip me off! I went in Busy Buggy and was quoted 3500 for a repair, got a second opinion at another place and got it repaired for 300. They lied about everything that was wrong with my car and added unnecessary maintenance. Do not trust this place! The people in here are not trustworthy and will try to milk you out of your money. Find another place read more

The mechanic was very kind and friendly. I was in and out of there in less than 30 mins. I would recommend them to everyone I know. They will be my regular mechanics for now on. read more

Busy Buggy - Little refreshment area - Auto Repair Near Me - Las Vegas, Nevada

Marco & his wife Sylvia were great! Very helpful ! Great service! We will be back. They got us in right away. The place is very clean!

Just bought a new vehicle this month and needed to have an oil change. Also scheduled an inspection for the next week. So friendly and professional. Clean waiting area, and was out within an hour on each visit. Our new Jeep got a clean bill of health and we are off to the desert knowing everything is in working order. We recently moved to this area, and feel like we have a new mechanic in the family! Top Drawer! I highly recommend this shop. read more

Busy Buggy - Knowing we are safe out here is everything! - Auto Repair Near Me - Las Vegas, Nevada

I've used Busy Buggy in the past and have always admired their work. They remind me of the guys who have fixed my and my family's vehicles for decades back in the good ole Midwest. They're honest, fair, and truly dedicated to providing the absolute best service and advice. Thanks, Marco and friends, for helping me yet again. From now on, this will be the only place I take my car. read more

Some of the best prices in town and super friendly and communicative staff!! Will be coming back

Very friendly/transparent/attentive staff Not a long wait time at all, very clean waiting room with plenty of amenities which is nice since I have babies, definitely coming back for my next service read more

Best shop in town! Always nice, responsive and we know we can trust that they're being honest. We've been coming here for three years now and always have the same great service. Not to mention they almost always have time to squeeze your car in! read more

Went in last week to do an oil change, and it was recommended for rotary and rear brakes to be changed, so we came back and got it done. 2 hours and $389.20 of our time and money. Thank you for keeping us safe. read more