My husband and I have been in the market for a Subaru for quite sometime. We've been skeptical of when and where to purchase from - most importantly we wanted to feel good and secure after a big purchase. Friends of mine suggested I reach out to Kim Hoang just to get a feel of the type of service BuySide provides. Well, I will tell you it is 100% customer service focused. We gave Kim the specs, model, year and color of what we were looking for and within 3 days we had our car delivered to our place. We were super satisfied with feeling like Kim had our best interest when going back and forth with the dealership to see we had the very best deal. She made our experience seamless and was in our corner the entire process. I have already referred family and friends to BuySide. Thank you again for your professionalism, Kim Hoang and Chris Gross. read more

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BuySide Auto is a great establishment and they go out of their way to help a customer. I had some questions while in the market for leasing a Mercedes and he helped all the way . Chris has great customer service and he will make sure you get the best deal in the area . They have also the most reasonable rates for their outstanding service. I would highly recommend this auto broker for your future auto shopping needs . read more

I meant to write this review a year ago.... I have used Roadster twice in the last year. I bought a new Toyota Tacoma and my wife bought a new Honda CRV. Both transactions were perfectly smooth and we got exactly what we wanted delivered to our door immediately. Chris was extremely helpful and even saved us about $2000 on each vehicle. Anyone who still buys from a dealership is CRAZY!!! I have used other brokers in the past (3 different vehicles) - I highly recommend Roadster and Chris above them all. They give you the best deal on you new car, awesome financing options, deal with your trade in, handle all of the paperwork and bring it directly to you at your convenience. Truly the best!!!!! read more

BuySide Auto - Car Dealers Near Me - Palo Alto, California

My wife and I were hesitant to use a car broker because it was a new concept to us, but as soon as we spoke to Amanda we knew this was the way to go. She made the entire experience not only worthwhile, but extremely enjoyable and rewarding. We were confident that she always had our best interests in mind, and it was awesome to have such a knowledgable person representing us when negotiating with car dealerships. Amanda had great tips for us throughout the process, and some were new to me - even though I've purchased quite a few cars in the past on my own. I prided myself in getting good deals with our prior car purchases, but my process took weeks and countless hours negotiating with different entities. I wanted to see how Roadster would compare, and after going through the process I know that Amanda got me a great price on our vehicle. The amount of time, research, and negotiating it saved me was well worth it. The buying experience and service was what blew us away. I can not stress enough how Amanda made the entire process fun and awesome. We were treated like VIP customers from the first phone call, all the way until the car was delivered to us at our home. It only took us 10 minutes to sign the paperwork, they had prepared all of it for us ahead of time. We have gone out of our way to tell anyone willing to listen how great our car buying experience was, and will be sending all our friends and family to roadster. Thanks again Roadster! Give Amanda and Kevin a high-five for me. read more

I discovered Roadster (now BuySideAuto) through RealCarTips.com after Googling car buying advice. RealCarTips is a trusted step-by-step resource to negotiate new car prices with dealerships, so for them to recommend BuySideAuto is already a big plus. Once you narrow down the vehicle of your choice, go to BuySideAuto's website to get an immediate express price. Their web interface is very user friendly and I often find myself checking real car prices just out of curiosity, as no sign up is required and even when you sign up, they don't spam or push/annoy you. I was specifically interested in a 2018 white Honda Accord Hybrid Base, and wouldn't settle for any other colors, trims, or options. This hybrid model was just released in April 2018, and dealerships were barely getting any stock, but somehow BuySideAuto was able to secure one for me in mid-May 2018 at near dealership invoice price (which RealCarTips always tries to push you to reach), not the MSRP/sticker price! And to put that into perspective, my out-the-door (after taxes/fees) cost was almost the sticker price! When I tried searching all the local Bay Area Honda dealerships, no one would barely consider any haggling on the price because the vehicle was so new. I checked to see if there would be any new Honda holiday incentives because Memorial Day was coming up, but nope, no manufacturer rebates/discounts for hybrid models. I compared all the websites like TrueCar, Edmunds, Kelley Blue Book, Carjojo, Cars, and Consumer Reports for real-time quotes, but none offered any real deals, other than like only $500 off. I bought my last car through TrueCar in 2012 but their pricing has gone downhill and isn't as competitive as when that company first started. I finally reached out to BuySideAuto (Kim) and she mentioned that the longer I wait and the closer it gets to the holidays, that specific model (color and trim) would likely sell out and I may have to wait for dealerships to re-stock. I jumped on it, filled out some online forms on Thursday afternoon, and after a few calls and emails, Kim somehow secured the deal and I was in my brand new car the next day on Friday at noon! She was very detailed in her responses, kept me up-to-date throughout the entire buying process with the dealership, and was very transparent about the pricing and how they were able to secure a good deal. Chris delivered the car to my work (but you can get it delivered to your home or elsewhere) and just like at the dealership, he went through the car-specific features and walkthroughs, along with signing and explaining the finance paperwork. The advantage of the delivery service is not only for convenience, but so you don't have to sit through any last-minute dealer negotiations (like options, packages, warranty, etc.). Cheers to Kim and Chris for pulling this through in less than 24 hours, and for sure securing a better deal (even after factoring the broker fee) than I would have ever been able to. My experience couldn't have gone any better and is highly recommended. read more

BuySide Auto (Roadster) is amazing! When I first heard about this company, I was skeptical. The idea of a concierge service finding the best deal for me and delivering the car to my home was appealing, but how would I know they really got me the best price? And would filling out forms online really be better than filling them out at a dealership? Well, I did my research, and BuySide Auto was clearly the best choice. 1 - Price. The deal they got me was $2300 cheaper than what my local dealerships offered me originally. After some negotiation, the dealership came down significantly but they still couldn't match the deal BuySide Auto found, leaving a gap of $700. This means I saved money even after BuySide Auto's fee and delivery charge. 2 - Customer service. OMG, this was the best car experience imaginable. Since BuySide Auto charges a flat fee for their service, their incentives are completely aligned with yours: they want to get you the car you want at the best possible price. As soon as I reached out, Kim emailed back and also spoke to me on the phone. Unlike dealerships, which often don't discuss numbers by email and force you to come in person, Kim was willing to correspond entirely via email. She was fast and patiently answered all of my questions. When I said I wanted to hold off a few weeks until my current lease was up before moving ahead, she didn't pressure me and waited for me to get back in touch. She was also able to get me the exact color I wanted at the lowest price point by having two dealers make a trade. 3 - Transparency. I created my own Excel spreadsheet to calculate capitalized cost and monthly payments. Right from the start--and long before I gave out any personal info or paid money--Kim provided me with accurate info and even shared screenshots of how she was calculating monthly payments on her end. Not only did she tell me what the lowest money factors were from Honda (before the dealerships increase them) but she also gave me the new ones the same day they came out (right after Labor Day). When I asked how a dealership can make money leasing me a car at Honda's lowest price, she was able to provide context: large dealerships can afford to sell some cars without a profit because later on they get a bonus from Honda for selling a certain number of cars. BuySide Auto has relationships with many dealers, including some of these big ones, and this enables them to get their clients great prices. 4 - Convenience and speed. Filling out the online forms literally took just a few minutes and I did it all on my iPhone! When they delivered my car to my home, it took only another 10 minutes to sign all of the forms (mostly standard stuff directly from Honda). Super fast and easy. Also, once I gave the green light, they delivered my car in 48 hours. Huge thank you to Kim and to Chris for a wonderful experience! read more

Didn't know selling a car is this easy! All I had to do is fill out the online form with my phone which took me only about 10 minutes. Chris called me the next day and gave me the highest bid he got for my car. The next day, Chris came to my house, helped me sign the transfer documents, gave me the check, and picked up my Jetta. Chris is very professional and friendly. Highly recommend BuySide Auto to anyone who's willing to sell his/her car at a very good price. read more

After spending several hours contacting dealers trying to find the exact car we wanted, I decided to try an auto broker. I contacted BuySide via their online system and after a phone call with Kim she had my requirements and acceptable alternatives. She called back later in the day with the exact car I wanted and had negotiated a discount with the dealer! Kept me informed of the process and 3 days later the car was delivered at home and my wife had the exact car she wanted. Would recommend them to everyone. read more

Hands down. The easiest way to buy a car. Had a few calls with Chris, sent a few emails and the car was delivered to me at work on a Monday all for $295. The things you really should know before reaching out to Chris and his team: 1) Know exactly what car you want and exactly which features you want 2) Know what you're willing to pay for this. (And do some research beforehand to find out what others paid.) Car buying is hard and Roadster helps for a few reasons: 1) The car you want may "not be in stock" and you have to pick a different car (with a higher price.) -- Chris's team can search the database of available cars in CA/Bay Area and let you know what's really available. 2) Hidden fees up the whazoo. Like literally no transparency until the contract is in front of you... and at that point you don't have a way to compare whether these fees are reasonable or not. Roadster eliminates all this by giving you a "What you see is what you get" price (encompasses all the taxes and fees). But don't be afraid to do your own math with them. Cross checking is always good. 3) Even if you negotiate your own price with a dealer, they'll likely add it all back in administrative fees in the contract. So now you're still paying what you would anyway. 4) Fake pressure. "This deal ends tomorrow." -- none of this when you work with a broker! 5) Convenience. The only time I spent at the dealership was test driving to decide which car I wanted. Then the car was magically delivered to me (with minimal miles!!) at work. This is a seriously smart model. Wish I had thought of it first!!! But so glad that I used their services. Really worth it! read more

Fantastic service. Found me the exact car I wanted after I provided a very detailed spec. The team at Roadster had to look across the state and facilitate a transfer from another area. They also got me a great deal on my BMW trade in. It was 20% better than offers I received from the dealers and I avoided the hassle of dealing with unknown people on craigslist. The lease rate on my new car was lower than i could get direct with a dealer. My concierge, Levon, was awesome to deal with and put up with my incessant emails and questions. He delivered the new car to me on time to our house, walked me through how to use all of the cool new technology, he brought me a check for the trade-in and he drove our old car away. I had to sign a few documents but that part of the process took only 5 minutes. Great experience. I would highly recommend read more

Using Roadster was the easiest way to buy/lease a car! I called Chris Gross and advised him of exactly what kind of car I wanted and by the next morning he found it! I am the kind of person that always questions what I 'really' need or want on a car and Chris really helped me through the process! The car was delivered to ME three days later! Amazing customer service and I would recommend Chris and Roadster to anyone in search for a car! read more

I heard about Roadster on KNBR. I wanted to buy my wife and new car for Christmas. Went on the website and am extremely happy that I did. Everything they promise is true. They take care of finding the car I wanted. They did all the paperwork and delivered on time so I could surprise my wife. I will recommend Roadster to everyone. read more

We received our Ford Mustang today and wanted to share our experience with Roadster. Mark Hugret did an outstanding job helping us get the car we wanted. Mark answered all of my questions in a timely fashion which I appreciated a lot. He even went an extra mile to resolve an issue regarding dealer incentive which only applied to current lessees. Finally, Rob came to deliver the car at my house with all of the paper work which we signed in minutes. He answered all of my questions before saying goodbye. All in all, I am glad to have chosen roadster to help me find the car I wanted! Thank you Team Roadster! read more

I was skeptical but all the reviews are accurate. Due to some bad health news about a dear friend I was in the Seattle area while my old BMW, near death, resided in my garage. Before I left town I picked the model and color Prius and then with phone calls and emails with Chris Gross (while in Seattle) the deal was struck. I traveled home on a Sunday and Chris delivered the exact Prius I wanted on Monday afternoon. Then, he offered to take care of the old BMW (I was planning to donate to charity just to be rid of it.) A fabulous business model and I will work with Chris again hopefully in the next few months to find an electric (Chris gave me excellent suggestions on which EV's to test drive) and then be rid of the ancient Prius my husband drives. read more

This is the only way to buy a car if you already know exactly what you want. No fuss or muss...and the folks at Roadster do an excellent job of hunting for the best deal and keep you informed every step of the way. read more

Contacted roadster.com after reading in a local paper. From there the experience was un believable. I was dealing with Levon and he was awesome. The response was quick,very upfront and all was explained in simple plain English. I wish I can give more than five stars. Very highly recommened. read more

I liked the reviews I saw and tried them out - sorta. First I drove there, nearby to me. 9:30 in the morning, their PAlto office looked nice from the outside but no one there. When I got home I called their phone number, and reached no one but a canned response, no one to dial to, nothing except the ability to leave a message, which I did with my phone number. That was a week ago -and I have never heard from these people. We have a new car in mind but will need to go elsewhere. Can't tell whether they're really in business. read more

I was in the market looking to lease a car. Going to a dealership and spending hours selecting and negotiating was dreadful. I came across Roadster. This was a new startup and their model sounded interesting. I reached out to them and told what I was looking for. Chris from Roadster reached out to me and worked with me. To my surprise I was able to get a great deal without having to spend hours at the dealership. Roadster team handled everything. And this does not end here. They even got my paperwork done, brought it to my home for signature. Here is the best part. My new Audi A6 was delivered to my doorstep by the Roadster team. I would highly recommend people to use Roadster when they are out buying or leasing a car. read more

I can't say enough about my excellent experience with Roadster and with Amanda. I received quality customer service and a fantastic deal on my new leased Lexus NX200. I also sold my GMC Acadia through Roadster and Vikas was able to sell my car for well over what the car dealerships were offering. Very satisfied and highly recommend using this service for efficient, friendly and reliable service. Oh and I forgot to mention that the entire process of trading my car over to Roadster and getting my new car (same day) took 20 minutes...I mean it's a no brainer! read more

Buying a car is a major hassle. I can't stand the old-school dramatics of the car sales process. Roadster takes away all of that, and delivers the car directly to your door. Chris was great to work with, even gave me some advice on the pros and cons of the two cars I was considering. He got me a great deal on the car, and then negotiated a great deal on my trade in. Very efficient and hassle-free. The delivery was less than a week after my first conversation with them, and the paperwork was a breeze. I wish all service was this outstanding! read more

Thank you to Roadster for my dream car. It was exactly what I wanted. I never went to a dealer. I got dealer financing that was an excellent deal, plus a discount. The car and paperwork were delivered to me at work by a Roadster rep who showed me all the bells and whistles on my new car. This is a great service. Two thumbs WAY UP! Thank you to Kevin, Chris G, and Levon at Roadster. read more

I will never buy a car without Roadster again. Chris was amazing and so patient as I changed my mind more than a couple of times. He was responsive and able to find me exactly what I wanted at the price I wanted without me having to haggle or spend time at the dealer arguing about price. I got a fabulous deal and the car I love delivered to my door. Cant recommend the company or the process enough. Thanks guys for making car buying fun again!! read more

I'm not a fan of salesmen. I've come to Roadster after having gone to a few local dealers to see how they stacked up. The pricing provided was up front and hit pretty close to my target price (I like checking out True Car and working from there), and I felt I could speak casually with Kim. read more

Great service and extremely well priced considering how easy the process is. Definitely worth the money if you want to enjoy the buying experience and take all the hassle out of it. read more