I am reviewing for the service department only.. I received an email with an amazing deal on an oil…read morechange and took the drive from Oakland. I was greeted by Kevin right away as I pulled in, guided inside, and he was nice, informative, and professional. They have a huge waiting area with drinks and coffee machines. The seating is comfortable and they even have areas with outlets and usb ports to plug your devices into. The inspection and oil change took about 1.5 hours and I was informed of anything that might need to be addressed. There were a couple of things that were recommended. I chose to do a few of them and the prices were typical dealer rates. For service is was an overall a good experience. Nice waiting room, great customer service, reasonable prices and wait times.

WARNING DON'T GO... Just read all of the hundreds reviews…read moreand basically everyone is saying the same thing: They are shady people! Adding $10,000 - $15,000 and God knows how much more. If only I had taken the time to read through the reviews I would've saved ourselves a major headache. The salesman are great but when it comes down to finance it's the worst. You think you are getting a good deal but they find a way to win. At least with our experience, we had agreed to a number and they kept adding or changing numbers. "It's was a misunderstanding" yeah right if my husband wouldn't had stop and double check the numbers, we would've agreed to a 8% interest rate (mind you we agreed on a 4.5%). Mi gente no vayan con esta personas. Según están para ayudar, pero realmente están para chingar. El financiero manager Jeff, según nos ayuda por ser latino, pero bien que nos joden. Le agregan extra cargos para todo. Realmente miren los papeleos antes de firmar. ¡Tengan mucho cuidado!

Arkady was highly recommended, even so our experience exceeded all expectations. We got a full…read moreservice and assistance with securing our first lease within 2-3 weeks of arriving to the US. We got the car make and model we wanted, a competitive lease price and help negotiating with the insurance companies since we only had international licenses to start with. Highly recommended! and we will definitely come back for our future cars.

It was time for us to upgrade the family hauler, so the long research process began…read more.. Long story short, Arkady got us the car we wanted just under MSRP. Nothing to brag about right? But, in a market where cars are in high demand, supply is drastically low, and are selling for $10k+ over MSRP... thats as good as it gets. We were referred to Arkady through a friend. Hubby has a long history in retail sales, so the car buying experience has always been... eventful, as everyone knows. But now with 2 toddlers in tow, we weren't able to dedicate the months-long research, wheeling and dealing, and multiple dealership trips all over the Bay Area to get what we wanted. So we decided to give Arkady a try. We told Arkady what we wanted. SPECIFICALLY what we wanted. Down to the T. A brand new Platinum Highlander Hybrid in Pearly White. A special order color, in a very sought after trim level and combination. Arkady looked and found us a few, but we weren't ready yet. So we waited. And the aftermath of COVID was in full affect. The dreaded chip shortage. Dealer lots were empty, cars were being bought up like no other, and the market is now flooded with buyers willing to pay top dollar from a supply pool that would disappear with a sneeze. Unfortunately for us, we just couldn't afford to battle with ballers, so we waited, hoping Arkady could find us a deal. Luckily, Arkady was able to place us an order with the Toyota Factory for our specific car, in our specific trim. We waited a few weeks, putting our trust in Arkady, and we finally got the call. The vehicle had landed and was ready for us. Everything we wanted, as we had requested. Even in this market, he was able to get us below the MSRP, which is absolutely mind blowing. He promised, and delivered in spades. His cost of service is worth its weight in gold. The process was painless. He was prompt with his communication and was always straight forward. On delivery day, we met at his office and spent no more than 15 minutes doing paperwork.... to buy a car... that was tailor made to our specification.... at a deal we were more than happy with... We cannot emphasize at how valuable his services were to us, and our family thanks him greatly. Remember the kids? They didn't even have time to even THINK about throwing a tantrum before they were buckled up in the new car and we were on our way. Arkady runs a no-joke, no-frills, get-it-done business. He saved us a lot of time, stress, and yes, money during the car buying process, and has a customer for life. Thank you, Arkady, for all that you've done!

Jeremy was recommended to me by a colleague, and I decided to use a car broker for the first time…read moreto buy my own car as a newly single mom of two little ones. I'm so glad I worked with him because he saved me so much time in finding my dream car, getting the best OTD price and reserving it. All without me, stepping foot in the dealership. He also helped coordinate with the dealership so that when I arrived, everything was ready and I just had to sign the papers. Highly recommend working with Longshot!

I had a fantastic experience with Jeremy in buying my first used car. He was really effective in…read morefinding a good deal, arranging everything with the dealer on my behalf, answering my many probably annoying questions, and setting up a clean otd price. Throughout it all, I appreciated that Jeremy was knowledgeable, no-bs, patient, and responsive. I never had to communicate with the dealer at all, until I showed up at the dealership for my test drive, where the salesman had all the paperwork ready to go. From test drive arrival to leaving the dealer with my new car, it only took 2 hours, which feels pretty efficient. I don't really understand how Jeremy gets paid because he didn't charge me for anything, but I'm so glad I found him.

When I was told my entire engine needed to be replaced, I felt sick to my stomach. Anyone who has…read morebeen through a major car repair knows it's a hard pill to swallow, especially in California, where repair costs can be overwhelming and it often feels like everyone is charging an arm and a leg. That's why finding Kris was such a blessing. From the very beginning, Kris treated me with kindness, honesty, and professionalism. He took the time to explain everything, kept me updated throughout the process, and never made me feel like just another customer. During a stressful situation, his patience and communication made a world of difference. What impressed me most was his attention to detail. He wasn't interested in simply getting the job done, he wanted to make sure it was done right. That level of care and pride in his work is hard to find these days. I had no idea this hidden gem of a shop even existed, but I can confidently say I won't be taking my vehicle anywhere else. Not only did Kris get my Chevy back on the road, but he returned it in better condition than it was before the engine issues started. If you're looking for someone who is honest, knowledgeable, professional, and offers fair, affordable rates, Kris is the real deal. I will absolutely be returning for oil changes, maintenance, and any future vehicle repairs. Thank you, Kris, for helping me through a stressful situation and treating me with such kindness and respect. You've earned a customer for life(:

My friend recommended Bay City Auto after having her Toyota Tundra serviced here for more than 15…read moreyears, and now I understand why she's been such a loyal customer. I first reached out to Kris when my local Toyota dealer quoted me nearly twice the price for a major repair. I wanted a second opinion, and I'm so glad I made the call. Kris took the time to explain the repair, provided a fair and honest quote, and earned my trust from day one. I've been bringing my Toyota Prius and Ford F-250 diesel truck to Bay City Auto ever since.

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

I hit my 20k routine maintenance and had some driving coming up so I wanted to get it done…read morepromptly I called them mid day during the work day and they said to come in They provided transportation and I dropped my car off .. as time was getting close to the end of the work day no one contacted me so I contacted them & found out their service station was closing soon I didn't want to rush them but wanted an update as to when the car would be ready they shared that by the time I arrived in the uber they provided ( I was close by ~5min in car, but a much longer walk) When I came my car was ready I appreciate them accommodating me as basically a walk in with no appointment unfortunately I don't remember who helped me but I'll update the review w. Names if it comes to me the only suggestion is having a point person who can provide service updates at least after the 2 hour mark Vehicle serviced Maintenance inspection completed Recommended maintenance performed

(SERVICE CENTER)…read more Three Months for a Warranty Repair, Multiple Misdiagnoses, and My Car Was Returned Unsafe I brought my 2021 Toyota Supra GR A91 Edition to Fremont Toyota for warranty work because the vehicle could no longer measure its oil level. This is a well-documented issue on the A90/A91 Supra platform, with the oil pump being a known potential cause. My service advisor assured me they would take care of it. This was in Late May After diagnosing the car, they told me it only needed an oil level sensor. I approved the repair Early June. The replacement part took about three weeks to arrive, which I understand is outside the dealership's control. What was frustrating was the complete lack of communication. I never received a call or update when the part arrived. Every status update throughout this entire repair process came because I contacted them first. Once the repair finally started Mid June, another week passed with no communication. I called again and was told they had discovered another part was needed before they could continue. Again, no proactive update from the service department. Another week went by with complete silence, so I drove to the dealership unannounced just to find out what was going on. To my surprise, my car was already finished Early July and ready for pickup. No one had contacted me. Unfortunately, the repair did not fix the problem. The oil level still would not read correctly, so I had to bring the car back. During the second visit Early July, I asked if they could show me diagnostic data confirming the oil pump was operating correctly. They could not. I then borrowed a professional scan tool from a friend's shop and found an "abnormal oil pressure" fault code. I brought this information to Fremont Toyota, and they agreed to investigate further. After inspecting the vehicle, they told me the oil control valve had failed. I specifically asked if they were certain it was not the oil pump and whether they had verified the pump was functioning properly. They assured me the oil pump was fine and that only the control valve needed replacement. Two more weeks passed with no communication. Once again, I had to call them myself to learn the status. I was then informed that replacing the control valve had not resolved either the fault code or the original problem. Only after that unsuccessful repair did they conclude that the oil pump itself was faulty, which was one of the primary concerns from the beginning. Nearly three months after first dropping off my vehicle, the oil pump was finally replaced and the issue was resolved. Even then, I was never notified that the repair was complete. I had to contact the service center myself to ask whether my car was ready for pickup. Car was picked up Early August. I thought the experience was finally over until the following day, when I found a bolt on my garage floor. Concerned, I took the car to a trusted independent shop for an inspection and alignment. They discovered that the skid plate protecting the oil pan had not been properly reinstalled. Multiple fasteners were loose, and three bolts were completely missing. Had I continued driving, the skid plate could have detached while I was on the freeway. Waiting for warranty parts is understandable. Diagnosing a difficult problem is understandable. What is not acceptable is the repeated lack of communication, multiple misdiagnoses, requiring the customer to continually chase updates, and ultimately returning a vehicle with critical underbody panels left unsecured. The technicians eventually repaired the original issue, but the overall experience left me with very little confidence in the quality control and attention to detail. After almost three months without my car, I expected better communication, better diagnostics, and a final inspection that ensured the vehicle was actually safe to return to the customer.

I've had a great experience with CarMax Fremont's Service Department, working with David and his…read moreadvisors, both when I purchased my BMW M2 and in the years since. During the original 90-day warranty, CarMax took care of several issues and made sure the car was properly sorted. What impressed me even more was how they handled concerns that surfaced much later. When my BMW specialist discovered additional issues during a recent service, I reached back out to CarMax. David and the Fremont service team listened to the situation, reviewed the history, and offered to help even though the original warranty had long since ended. I ultimately got MaxCare to cover the larger repair, saving CarMax that expense. CarMax still followed through on their willingness to help and provided goodwill assistance toward another repair my specialist identified. Used cars can develop unexpected issues. What matters is how a business responds when something goes wrong. CarMax Fremont listened, treated my concerns seriously, and worked with me toward a fair solution instead of looking for a reason to say no. Huge thanks to David and the service team for standing behind the car and taking care of me well after the sale. This experience gave me even more confidence in servicing with CarMax again. I'd absolutely recommend the Fremont location for any CarMax vehicle servicing!

Honestly, don't even come here. You're better off buying a vehicle from a private party because…read morethese prices are outrageous. The service here is crap, they make you wait long, and it's all falsified-- they say things to make you "feel good" as if they're on the same page as you, to reel you in and then as soon as they are about to earn your business, they fall short right after. Take your business somewhere else. PS: I even tried to apply working here and they gave me BS results. I went through several interviews-- Was told that everything went extremely well and then crickets for days, when I was also told I would get a reply by the end of the week and still nothing. Had to reach out multiple times just to be told that I didn't get the job. Horrible management and terrible communication.

Wonderful experience today! Ibrahim greeted us in the parking lot. We explained what we were…read morelooking for and he was able to make it happen!

PLEASE READ THE WHOLE REVIEW…read more After a bad experience at the DGDG group dealership at Sunnyvale Honda. I went home very discouraged. # 1. I found out Honda does not make the color I want it in a Honda CRV in the 2026 model year. # 2. the 2026 Honda CRV that a test drove of their, drove horribly "not sure why but it felt like I was driving a boat" # 3. The sales manager there was trying his best to pressure me into buying something I did not want. Here's where it gets good!! I went home bummed out about the whole ordeal...BUT something told me to look one more time for a used 2025 Honda CRV-EXL in the color blue that I wanted and AWD. I came across one in Milpitas at Envision Honda so I called there number and Chanchal answered the phone. I asked her if they still had the vehicle for sale? She went out to check and came back to tell me that they did, she then asked if I wanted to come in on Monday to see it "mind you I called on Saturday at 7pm and they closed at 9pm" I asked if I could come tonight and she said that she would accommodate me. "knowing that they would be closing in under 2 hours buy the time I could even get there" We arrived at 7:40pm, she had 2 blue Honda CRV EXL's sitting waiting for me. As wifey and I walked around the car we struck up a conversation with Chanchal and found her to be super easy going and honestly very sweet. I picked out one of the 2 SUV's and drove it SHOCKING it drove way better than the new 2026!!, I'm not joking and I'm not imagining it! I told her we wanted it and we began the process of buying the car. She told me that they did $8,000 in ceramic coat and also installed factory wheel locks and that the car also had a special insurance on it if I lost or damaged my key fobs that they would give me a new one for free. I told her that I'm sorry but I did not want any of that and I honestly felt that was a deal breaker for an extra $8k! She then went to her manager and talked with him for like 5 min and came back and said that they were willing to wave all the upgrade charges AND she dropped the price of the SUV as well! "I'm not going to disclose the price I paid for it but let's just say this exact used model, 2025 suv with only 3,800 miles on it sells for a lot more everywhere else I have looked for it and I haven't seen this exact model, year, and color anywhere on the net." Bottom line we were there until after 10pm to buy the car and Chanchal responded positively towards us in every aspect of the sale!! She is truly a gem!!! Chanchal and Envision Honda of Milpitas you have a customer for life!!! Truly I can not speak highly enough about her!!

Probably the best car buying experience I've ever had. Paul was very helpful and made everything…read moreeasy as can be. They allowed me to get a pre purchase inspection done prior to me meeting with them. While going over prices for my trade in and vehicle being purchased, we were able to come to agreement with fair prices quickly. 1000% recommend Autospot. Will be recommending them to friends and family looking for a car or work vehicle. Thank you Paul and Autospot.

100% Wow! A whole new fresh way to buy a car…read more.. Only 10 reviews??? As a Yelper this made me nervous, 10 reviews isn't very many and there was a bad review mixed in... almost enough to make me not call Auto Spot. I am so happy I took a chance, ignored my instincts, and called!!! My son who is now 16 and almost has his license is in love with the early 90's Mazda Miata's. Doing a search online I came across Auto Spot. They had a 1995 Miata listed for sale for $8,495, with warranty and financing options. That's a product you just can't find and was definitely worth looking into. All this was enough to warrant at least a call to the business to inquire about the vehicle. I called and Payman answered the phone. He was friendly, laid back, but professional. He apologized that he didn't have the car there at the moment, but could have it onsite later that day. They work by appointment only. So make sure to call ahead of time. I made an appointment for the following day because it worked with my schedule. I met with Payman and Paul. The whole experience was amazing! The brothers were nice, knowledgeable, friendly and relaxed. We've all heard of that pushy used car salesman.... You will NOT find that here! No pressure, just patience and professionalism. They were up front about the condition of the car and were able to show me documents supporting the value of the car. Clean smog done one day before! Although we did not end up buying it was only because of timing on our part. I will definitely be reaching out to them FIRST when we are actually ready to make the jump and buy a new vehicle. When I called to tell them we would not be buying it they did not make me feel bad about it at all. They were understanding and super gracious. Do not have any reservations about calling or buying from these two wonderful brothers. They are a great team! P.S. Being the nosy yelp elitist I am I asked about their bad reviews and come to find out it wasn't them. Someone was covering their shop while they went on a family trip was who the review was intended for. Needless to say that since that review they do not both go on family trips together. Someone always stays behind. Thank you Payman and Paul. We will be back.... hopefully for another Miata!!!

If there was more than 5 stars , I would have been more impressed with the fact that they were all…read moreso much helpful and smooth in processing the transaction. I highly recommend them to everyone who decides to buy or sell automobiles.

I recently sold my used Mazda CX-9 to AutoLetGo…read more Robert and Ben went out of their way to make the process easy, quick and efficient. I did a video walk through of my vehicle and within 15 minutes, Robert had provided a fair quote, and I sold the vehicle the same day. I highly recommend working with them if you're selling your vehicle. Thank you!