Review for 1131 W. Broadway RD, Tempe, AZ 85282 We reserved…read morea car late at night for an early-morning pickup because we had to leave that same morning. We specifically booked a luxury SUV to ensure enough space for our luggage. When we arrived right as the location opened, we were greeted by a customer service representative named Ana, who had actually just left us a message as we were walking in. Unfortunately, she informed us that the vehicle we reserved online was not available. While this clearly wasn't Ana's fault and appeared to be an issue with the company's online booking system, we were understandably stressed since our departure time was approaching and we needed a solution quickly. Ana immediately stepped in to help. She asked if a minivan would work for us and said she would do everything she could to find one, though she couldn't guarantee availability. We left the location to figure out a backup plan, and about 20 minutes later Ana called to let us know she had secured a minivan for us. She truly saved the day--and honestly saved the company from what would have been a very poor review due to the misleading online booking experience. Ana was proactive, kind, and solution-oriented, and she is absolutely an asset to this business. We are very grateful for her help.

Easy pickup and drop off, super friendly staff. Communicated with my insurance the entire time , I…read moredidn't have to do any calls to them, they handled everything perfectly.

All I am going to say is Josh is not right at Hyrides llc. He left me stranded without towing in…read morethe rain on a dark road without towing. He charged my card and refused to give me my weekly amount back after I returned the vehicle. Now I have to dispute getting my money when all he has to to is refund it back to my card. Lying saying American Express don't allow him to refund it. God will handle Josh and the way he handled me from leaving me stranded on that dark road in the rain to not refunding me my 337.27 back and everything in between that he has done or didn't do. Like I told him he will get back what he does to other!! Josh ain't right don't think he won't do you wrong like he did me!!!!

BEWARE!!! DO NOT USE THIS COMPANY!!!!! They will charge your card whenever they feel like it AFTER…read morethe car has been returned. They will send threatening text messages after they fail to answer your return phone calls. They will fail to communicate and blame YOU for the delay. I am reporting this company to the Attorney Generals office and would advise anybody else that has had their money stolen from them to do the same-which is quite a bit from the other reviews I've read this morning.

Honestly didn't expect much going into this, but Enterprise came through. Rented a vehicle for a…read morefamily trip out of state and the experience was super smooth. The gentleman who helped me, Walter, was great. He was genuinely helpful and easy to work with. At pickup, we went through the pre-inspection fairly thoroughly, which I appreciated because it felt like he actually cared about making sure we were on the same page before I drove off. Then, he offered to wash the car down and fill the tank to full before sending me on my way. A small gesture, but it helped saved me a couple stops & time, which helps if you're traveling with family..

Unfortunately, I have had much better experiences renting here at this location, but not this time…read more Companies have scaled back since the pandemic, and just getting the proper amount of people to work is a major challenge these days. Enterprise is no different. Clearly, the two employees were struggling to keep up on a weekday morning. Even with the higher demand renting cars. With the many traveling fans for the spring baseball training and warm weather seeking winter revelers. So, I called and I had asked for the ride where Enterprise (advertises) says, "We'll pick you up!" I was told 10:30 am would be ok. My requested hotel pick up time (10 mins. drive away). So, no driver employee shows up as said. I called again and now it's a one hour pick-up time window. Rental reservation is for 11 or 11:30 am. A suggestion was made from an Enterprise employee in taking Uber and that they'd pay or reimburse me for it. After my many requests, they never did that. Disappointing. All 'feel good' talk spoken here, instead of real action. They're nice, but uh... I mean come on guys, really?! Secondly, once awaiting in front of three other rental pick-ups, I still truly waited 45 mins to 1 hr. to receive what was a dirty, poorly maintained '24 Toyota RAV4 with ripped flooring - driver's side. Apparently, they were low on vehicles and this location was caught unprepared? On the positive side, this was given as a (free) "upgrade" from the FULL size reserved. Hopefully, next year will be better when I return? They've tryed but it's not enough. Not for these prices.

I made a reservation for 12 pm pickup on a Sunday and later discovered that 12 pm is their closing…read moretime. So, I arrived at the location to find the gates closed and locked. For this reason, you would think that they would not take reservations that begin at closing time. The next day, I called and asked if I could still receive a car with the originally quoted price. I assumed that since I arrived for my reservation the previous day, they would honor my original price. Instead, they said they could still give me a car, but quoted me a price of 3x more than my original reservation. All around a negative experience. Customer service needs to be improved.

Great job and great customer service! Love this place so…read moremuch, recommend it. Looking forward for my next trip

We rented a vehicle from Alamo at Phoenix airport and service was exceptional! A special thank you…read moreto Ethan and Chuck who assigned us our vehicle and Tony who worked the gate. Aaron at checkout was also a tremendous help! We will definitely rent for Alamo again!0

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

Went in on Memorial Day weekend to return a rental today and it was so busy, but their team handled…read moreeverything so quickly and efficiently. They were kind and patient and had excellent customer service. Calvin in particular was a gem. Great experience overall.

Time management- Time efficiency…read more Teamwork these are the things that matter most. While we booked at the airport the reservation was mishandled The influx of customers who had reservations quickly came to a halt. Apparently there was a system issue that caused the turmoil. I'm patiently waiting but it's going on an hour now. It's not fun, I'm hungry and it's hot! The staff seemed pleasant despite the transition. This is extremely difficult since my last time visiting PHX AZ- but I am here now settling up with my doubts and to some degree unknowns. "Trust the Process" is what comes to mind. I'll follow suit

Came here on Wednesday afternoon around 1pm. Keandre helped me and was super friendly. He even gave…read moreme a free upgrade. No people in front of me so no wait. Best part was no upselling or tricks like a lot of the Hertz airport employees. He even told me how to bypass the annoying AI chat customer service if I needed to contact them on the Hertz phone number. This guy gets customer service and no issues whatsoever with this location. In and out in 10 min. You do have less selection and the cars are stored in a normal strip mall parking lot. I can't speak for coming here when it's the weekend or more packed. If you have your heart set on the car in your reservation, look elsewhere as the nature of these small locations is you basically just get what's available that day. Go to the airport location if you are very picky about your cars.

At this point, this isn't a one-off issue -- it's a pattern…read more I reserved a full-size SUV (suburban class) months in advance, which is more than enough time to have the correct vehicle available. To try and avoid the usual issues, I even had an executive customer service representative (Laura S.) reach out to this locations manager two weeks prior to my rental to ensure everything was set. None of it mattered. I still arrived and was given a Ford Expedition instead. This has now happened multiple times with different hertz locations, so clearly reservations -- even with corporate involvement -- don't mean much at this location and others. The condition of the vehicle made it worse. It was dirty, worn, three different brand of tires and had over 60,000 miles on it -- not even close to what you expect when paying for that class of vehicle. Here's the part that really pushed it over the edge: I returned the vehicle to the airport location, and somehow I was charged a cleaning fee. That's right -- I was given a dirty vehicle and then charged as if I returned it that way. As an employee stated it's just big and dirt baked on by the Arizona sun. On top of that, trying to contact the location was a joke. Calls were being unanswered or immediately hung up. Between the wrong vehicle, poor condition, lack of accountability, and being hit with an unjustified cleaning fee, I'm done. I've already canceled multiple future reservations in 5 different cities and will be taking my business elsewhere. If you actually expect to receive the vehicle you reserved -- or even a clean one -- I would strongly suggest looking at other rental companies.

Beautiful AMG Mercedes and easy hand off and drop off. Would rent again if the occasion arises.read more

A great company that produces a stress free and an enjoyable experience. Like borrowing a car from…read morea good friend. They truly want you to enjoy "The" moment and have fun. I will be renting again from them. AJ is a class act. Thank you for the opportunity of a life time- a 40th birthday I will not forget.

Wow! This place is amazing!!! Traveling can be so hectic, Renting a car from here is so easy! The…read morecars are very affordable! Next time Im in Arizona im def coming back!!!

Just purchased a car here a week ago. Paid for routine maintenance…read moreoil change, fluids & all that stuff. Drove it to Sedona & the alternator went out on car. Had to pay for the repair there, because towing it back to Mesa would be too expensive. Upon notifying the dealership to see what could be done about it. All I got was I'm sorry we would have been chaeper on the repair. Not taking any financial responsibility at all. I didn't expect the total repair to be paid & even stated so. But taking some ownership of what you sale would have been nice. The lack of professionalism & not standing behind what they sale is a total red flag. STAY AWAY. Bad place to buy a car.