I cannot say enough GREAT THINGS about this team! From the people on the phone to to technicians…read moredoing the work in my home to the billing people, EVERY SINGLE PERSON was fabulous. I had a nasty unattended/bio hazard cleanup to deal with and everyone was so kind and supportive and proactively professional. They took care of situation without trying to talk me into additional services and the cost was more than fair. The technicians were extremely professional - showing up on time, figuring out just what was needed and helping to make sure we were squared away on day one and staying with us for the next 2 days to make sure the issue was completely handled. They made a horrible situation better in everyway and I am eternally thankful.

I was very pleased with the work done by Servpro, they identified the issue, were very responsive,…read moreand professional. I would recommend.

Long over due. Our house had a sewer back up. We had water everywhere we believed it was just clean…read morewater ...... wrong . It was a Friday night , definitely last thing I wanted to deal with . I have never dealt with anything of this nature before . Turned to yelp called a plumber . ( should have called King's at that moment , however I didn't know) Plumber cleared clog , couple days later hour house started to smell. Come to find out the water was black water and worked into walls and carpet. Went back to help and Kings had good reviews . We called them. With-in a hour they were at our house . Juan was our original tech, ran test and determined that we did still have moisture in walls. Advised we needed to vacate house . Our insurance moved us into a hotel. Next day I met with Jared . Who explained the process. Let me be clear , when things are bad they are going to get worse before they get better. Jared explained they were going to have to cut our some drywall. Move cabinets . Run test. Ended up having to remove some tile and our shower too. Cause nasty water went everywhere . I was concerned what our insurance would or would not cover . So I asked Kings to please communicate with my insurance to make sure I would not get stuck with a bill for anything not covered . Terri and Jared were awesome they communicated the entire time. It's amazing that's company comes in and rips your house apart and you happy while they do it. After they were complete with there part , other contractors were brought in to put house back together again. What a process , hope I never have to do it again . However if it happens I know who my first call will be! Thanks again Kings!

One month ago I had new carpet installed in my new home (ref.yelp carpets) the Toxic fumes from…read morewhatever materials they used has made it impossible to move in. They refused to help me, so we had the carpet deodorized and shampooed. It helped a little but not enough. I contacted Kings and spoke to Teri a very professional and caring lady. She contacted Jarrod to discuss my problem and called me back within minutes. The bad news is that in their professional opinion, it my compromise the new carpet to do any deep cleaning, etc. I want to thank them for their honest and professionalism and further suggestions in my resolving my situation. Thanks Again.

In short: if you are in Palm Springs / the Coachella Valley area and reading this while having just…read moreexperienced a flood, forget any other "big name" flood response crew. You are not going to find a better team than this. Dan's team is exceptionally skilled, organized, respectful and most importantly FAST- and I wish I'd found them sooner! Full review: When our tenants called about a flood at our rental property in Palm Springs, I panicked and did what I thought was the "safe" move: I hired a big-name local flood response company with decent (but not amazing) reviews. Six days later, the house was somehow still damp. Progress felt slow, and even my insurance adjuster strongly suggested that I do my research when choosing the company to do the repairs once the house was actually dry. I knew I didn't want that first company doing the actual repairs. I turned to Yelp looking for someone who could move fast, work cleanly, and understand the insurance process; someone who could get the job done with attention to detail, given how much attention we'd put into our home initially, but somebody who could work super, super fast. I thought I'd message AVA Flood Restoration and just get a second opinion on how the drying was going. I was on my way out to dinner and Dan (the owner) said he could come over later that night. I was already impressed, but wanted to wait and see what he'd say. Dan came over right at 9pm as promised. He told me that for a house of our size it simply didn't have the right amount of dryers, and that the house should have already been dry given it had been six days. He told me he had a team ready to go that night if needed, but that either way, he could assure me he could work with speed and attention to detail, and had experience with other homes where design was a key element. I slept on it, and the next morning, fired the other company and hired Dan. He took over from the other company right away, brought in about double the number of dryers, and was candid that the prior team had cut corners. That transparency was a huge deal because at that point I just wanted the truth and a clear plan. He handled explaining what had happened to my insurance company so insurance could just pay his team directly rather than me having to act as a middleman. From there, the pace and organization were night and day. Beyond drying, Dan's foreman, Kody, led the rebuild and he's genuinely skilled. New flooring, drywall, electrical and plumbing repairs, cabinets, paint... the whole scope. The crew was also incredibly consistent: they were there every day between 7-8am, and if I had questions they took the time to explain what was happening and why. The #1 reason I'd recommend Dan is communication. I'm a millennial, communication is everything to me. Dan is truly next-level. He responds to everything, is always a phone call away day or night, and he texts frequent updates so you're never left wondering what's going on. A lot of contractors say they communicate well. Dan actually does. Three weeks later, our house was back together and our tenants were back in, honestly better than ever. They made a pretty awful experience as good as it could have been - an enormous thank you to all of you: Dan, Kody, Mike, Derek - while we hope we never have a flood again, if we ever do need a contractor for other work, we absolutely know who to call. By contrast, our neighbors up the street had a similar pipe burst a year prior, and it took them six months to get back to normal dealing with other slower contractors who just didn't prioritize them. If you're dealing with flood damage and need someone who will show up, follow through, and move with urgency, Dan and AVA Flood Restoration are the real deal.

Our whole community is grateful for the owner of Ava company to travel to the flood devastation in…read morewaialua on his own time to help. He did it out of concern for people and knew his expertise could give us a hand up , instructing what to do and how best to approach the massive flood damage on Oahu. He pushed mud and cut drywall and gave us proper advice and most all he gave us hope and a renewed respect for the generosity shown by others . Integrity is most important in my business decisions and I saw his high level of integrity , although brief , clear as day . Mahalo Nui Dan Ashley End of the road/ house with ducks

Puro clean took care of my flooded rooms a few years back! Lol yelp keeps telling me I haven't…read morefinished my review! They did awesome work and I would definitely use them again. Hopefully I won't need to, but if I ever have the need, they are the company that I would go to.

I cannot say enough about this company. They did a great job assessing our water damage,…read morecommunicating with us and their professionalism throughout what could have been a terrible experience was beyond what we expected. They wrapped it up today and the ceiling looks like we never had any damage. We highly recommend Their company.

Rapid Dry Cleaning did a great job. Called ahead and asked if they could come early! Yes-please…read more Came in assessed the carpet and then got to work. 3 bedrooms done! Will definitely keep this contact for future needs.

My family friend J.S. Had her carpet cleaned by Matt. Matt did a great job due to the fact that her…read morecarpet hasn't been professionally cleaned in over 10 plus years and having grandkids and her older having pets . These photos look way better then the before picture. Thank you Matt and Rapid Dry Cleaning and Restoration for all your help. We appreciate you.

Huge thanks to Daniel's DKI for the amazing job they did on our home! They restored our master…read morebathroom, closets, and kitchen island, and everything looks fantastic--honestly better than before. The crew was friendly, respectful of our space, and kept us informed the whole way through. The quality of the work really shows, and we couldn't be happier with the results. If you're on the fence, don't be--these guys are the real deal.

Excellent in every way! We experienced a roof leak in our hallway and when no one would respond to…read moremy calls or emails-Daniel's DKI came through! They were recommended to us by a friend. My roof and interior hallway today look as though we never experienced the tropical storm. This company was amazing! I always was kept up to date with everything going on and all my calls and emails were quickly returned. I highly highly recommend them and will call them first if I ever need major repairs again.

Nick and his crew were on it immediately after we discovered the flood…read more Nick was efficient and communicative with us throughout the process. His ingenuity of sealing off the unaffected areas was brilliant. Thanks again for turning a disaster into a manageable situation.

I called Puroclean for an estimate along with two other estimates I received with a price break…read moredown on all work to be down. I was satisfied with the quote and hired them. The job for for a mold issue from a dishwasher they came in and totally took care of the job which lasted five weeks to complete. I would recommend this company for a positive outcome on the work completed.

Daniel Gallardo is amazing and very knowledgeable! Explains every detail of our restoration…read moreprocess. And, personality is a bonus! Highly recommend!

DISTINCTIVE RESTORATION IS PROBABLY ONE OF THE LAST 10 HONEST CONTRACTORS HERE IN THE VALLEY…read more My real estate agent told me to get the smoke smell out of my house and I needed 2 air purification machines to clear a "smoke" smell from my home. Was not sure where the smoke smell was coming from, but I needed to have it eliminated fast! Called Distinctive Restoration late Wednesday and the young lady said she could get a technician out first thing in the morning with 2 machines. Julian Cazares came out this morning and we discussed the smell and where it was coming from. He asked a lot of questions and I showed him some papers I had from my HVAC company. I had the same problem in February and forgot about it until today when Julian was asking me questions. Julian was very polite and took his time asking me different questions about where the smell was coming from and for how long. Julian did some research on his phone and told me to have my HVAC company come back out as the smell was coming from the fan unit on the roof. After spending about 45 minutes with me talking about the odor he left, and there was no charge for the service call. I had a check written out for $500. for the 24 hour rental for the 2 machines, and the thanked me and said it was a "no charge" call. The All Seasons Heating and Air Conditioning, my HVAC company, came out about 1 hour later and fixed the problem with the fan that is on my roof. I am under contract with them, so there was no charge from them either. The annual service contract I have with them is the smartest money I have spent in a long time. My relator called a company they had used in the past but they couldn't get here with 2 machines until next Wednesday or Thursday, and wanted $1,000. for the 24 hour rental. I found Distinctive Restoration on the internet and was thrilled when they said they could bring 2 machines out today. I sent my realtor a text with this company's contact information. They were happy to get it as they often need to have air cleaned in a house they are trying to sell. Use this company. I went back and looked at their web-site and they do a lot of other things besides get smoke odors out of the air. This is a well managed company with happy helpful employees.