Jessie and your team are incredible. Took a roadtrip/mission up to Gresham OR from San Diego CA to…read morepick up a '96 F250 project. We stayed in Ashland and had them take a deeper look into the vehicle and turned out it needed a new head gasket, new turbo, and other minor parts... We had to leave and head back to CA for work and they kept the truck until those repairs were finished than we had it towed back home. Upon Jessi and the crew working on the vehicle they were incredibly generous and great on labor time and telling my wife and I exactly what was going down. When we stayed they even gave us some cool pointers around the town to go check out. You guys ROCK. Cheers Mitch and Julia

Several small problems solved when they diagnosed and replaced a weak battery. Car running greatread more

I had driven by HR Automotive many times on my way to another business for the last several years…read morebut never stopped in. When my Honda Pilot suddenly experienced rough running as it had in the last couple of years and I couldn't even get into the dealer service for a week and would have to leave the car for up to a week, I called HR. I talked to Chris on the phone and described my problem, he said to bring it right in and he would run a quick diagnostic check on it. I was very impressed by Chris' knowledge and trouble shooting capabilities when he solved the problem in a matter of 15 minutes. He turned out to be the new owner purchasing the business about 4 months ago after gaining years of experience and knowledge at a large local Honda dealer. He also changed the oil, topped up fluids, gave the car a quick once over and charged a very reasonable amount for his services. What a find! I highly recommend Chris to any Honda owner!!

Chris is fantastic, gets the work done quickly and efficiently. Was great to talk to and kept me…read moreinformed with the issue I had with my Honda Pilot

I do most of my mechanic work, but there was a problem I just couldn't correct. An electrical…read moreproblem can be extremely difficult to locate. Had a fuse blowing and multiple codes since multiple systems were running off this particular fuse. I bought it to the shop and They worked on it for 10 hours trying to locate the issue. They did an excellent job identifying the problem. They didn't charge me for the full amount and gave me an incredibly reasonable deal for an incredibly difficult fix. I truly respect their professionalism and concern for the customer. I would highly recommend their services. They are trustworthy.

I have mixed feelings about my experience here. I came here to get a Uhaul and an auto transport…read more Felt a little uncomfortable off the get go; they wear their politics on their sleeves here. However, they were polite and helpful which pleasantly surprised me. They even offered to help load my car on the transport, which I was exceedingly greatful for. They didn't even charge me to do this, so I was pretty pleased. They did forget to provide me with my furniture dolly, which was inconvenient but not totally earth shattering. What really killed it for me was that when I got home my Bluetooth on my phone was connecting to my car for some reason. I went outside to check on it and was alarmed to find that not only was my car on, but it was still in drive. They had at least engaged the parking break, but wow; talk about dangerous. Thankfully nothing catastrophic happened but I just keep thinking that if I hadn't noticed my Bluetooth I would have gotten to my destination the next day only to be greeted with a dead battery, if something disastrous didn't happen on the trip there first. Overall, thanks to the good customer service and the fact that nothing horrible happened as a result of the oversight, I tacked on an extra star.

If I could give them ten stars, I would…read more Blueline was the towing company registered to operated on I-5 when I burned out my brakes coming down Siskiyou Pass. I wound up having to pull off at the second runaway truck ramp -- a very dangerous place to be, but unavoidable. After more than an hour of wrangling with my roadside assistance service, which was trying to wriggle out of its commitment to provide the services I pay a good deal for (beware, RVers -- Good Sam Roadside Assistance was ANYTHING but a good Samaritan in this case!), I got them to send a tow truck to take my travel trailer and truck down off that scary mountain. Good Sam told the tow truck operator, once he was there and had my vehicles hooked up, that they would not honor my claim and pay them. To his credit, Christian called Travis, his supervisor, to explain what was going on. Travis did the right thing, saying, "Get them off that dangerous spot, and we'll deal with their service later." I am hoping he was able to recoup his costs from Good Sam, because Blue Line is a great, very capable tow service with good human beings who did the decent thing. I will never forget my sense of relief coming down off that steep grade. Thank you, guys, for being the anti-jerks and renewing my faith in human nature!

I took my car in because my window stopped working. Seems pretty straight forward-please fix the…read morewindow. They charged me $155 for full diagnostic of the entire car, instead of just focusing on the window. Window motor was fine, electrical components fine. Just needed a new cable. Repair cost $472 and charged me the full diagnostic price(no folding it in or discount). Final cost $627. That's wild. Before going in, I thought: this might be my new go to mechanic and I wanted to keep business local. My window is fixed- so thank you. But, will not be going back.

Canadian driving through Medford and in need of air conditioning repair. The front desk staff was…read moreVERY helpful and professional. They were able to get my car in the next day diagnosed, and repaired while I waited. Tech did the repairs quickly,then took the car for a test drive and was quite concerned about a rear wheel bearing noise. He recommended a quick ck and decided bearing was finished. The owner Ken gave me a loaner for the night and the Tech had my car ready to go by 8:30am. :} In my opinion this is exceptional service and should be recognized as such. Thanks for the help.

My husband drove our 2012 Jeep to the shop & talked to the owner Ken right away about the issues we…read morewere having. Amanda at the desk, made an appointment the next day; the shop mechanic did a full workup & Amanda sent us a complete report of the work they would need to do but also a list of test they ran that they found was ok with the Jeep! When we picked up the Jeep at the shop, Ken explained everything to us personally, which was helpful. We appreciate their honesty & great work. We have just moved here from out of state & received the name of this shop & how wonderful Ken & his staff is from a friend. We know how important word of mouth is for a business. We are passing the name of this great shop to anyone & everyone because honest repair for vehicles is hard to find!

I brought my car in for normal service. They knew all the items that had to be serviced and showed…read moreme what they were. They did the service on time and gave me the car back completely clean. Very good shop.

Ken Scales Automotive has provided consistently exceptional service for our vehicles for almost a…read moredecade. The front desk staff and the technicians in the work bays, with the grease on their hands, are knowledgeable and have years of experience. It is a comforting feeling when you know the person working on your vehicle is performing as though that vehicle is the one they would be driving home. You can sense a family atmosphere the moment you walk in the door, with a welcoming smile and a comforting feeling that you're now considered part of that family. There are numerous automotive shops in the valley, and all have varying levels of professionalism, technical skills, and pricing plans, etc. Once the work is completed, you will be able to leave with your vehicle. At Ken Scales, we always leave with our vehicles and the special additional benefit, Peace of Mind. Without qualifications, we recommend Ken Scales Automotive for all your vehicle needs. Tom

Been going to Curtis since I moved here 8 years ago on a word of mouth referral and never looked…read moreback!!! Ray Houck automotive is the BEST MECHANIC SHOP IVE EVER BEEN TOO! I'm a single mom can't waste time or money and he doesn't mess around with either!!!

The best best best! Auto mechanics in town. I have been…read moregoing to them for 3 years. Multiple cars, and I'm NEVER disappointed!! Kurtis and Beorn are professional and easy to work with. I'm so grateful to them for the care of my cars!!!!

Pete is honest. He is very knowledgeable. He works hard. He is very flexible, trustworthy. Him…read moreand Eric are a great team. I think this shop is one of the last of a dying breed. I really hope small shops can remain a place for repairs instead of dealers and franchises.

Been using Hurley's for years and always leave with a smile!…read morePete is honest and fair wants to help not rip you off. So refreshing in today's car repair world. Work is always great quality. Pete is also a pleasure to talk to which is an added bonus. Now my adult kids are taking their cars to Pete. I highly recommend!