I have never dealt with a sales team this difficult to work with. I made numerous attempts to reach someone and finalize this deal, yet it has been nearly impossible to obtain any meaningful follow-up. Responses come sporadically, but actually getting the deal closed has been unnecessarily frustrating and, at times, impossible. The issue is not just communication--it is the handling of the deal itself. The initial agreement was clear. I engaged in good faith based on a proposal reflecting a purchase price of $82,000 with a $64,000 trade-in. That agreement was confirmed in discussions with their team, including management, and I followed up accordingly to finalize the paperwork. I even reached out directly to the general manager to ensure the deal moved forward. Despite that, no one followed through. Instead, the deal changed--timing, price, and terms all shifted. After indicating that paperwork would be sent, I was left waiting. Then the position changed entirely. I was told they could not remove add-ons and that they would "follow up in April if the vehicle doesn't sell," effectively putting the deal on hold to see if they could get more money elsewhere. At that point, it became clear that honoring the agreement was not the priority. It felt like I was being strung along--led to believe the deal was imminent, only to be stalled, delayed, and indirectly told they might sell the vehicle to someone else for a higher price. That is not how a good-faith transaction is handled. Throughout this process, I dealt with multiple salespeople, the general sales manager, and attempted to involve the general manager. None of it resulted in accountability or follow-through. There was no clear communication, no consistency, and no effort to actually close the deal. Even basic expectations--such as timely responses, honoring representations, and following up--were not met. At times, it felt like I was the one pushing the dealership to sell me a car, while they remained unresponsive. Customer service was effectively nonexistent. No manager followed up. No salesperson took ownership of the deal. Communication broke down repeatedly. Closing efforts stalled without explanation. The entire process reflected a lack of organization, a lack of accountability, and a lack of professionalism. More concerning is what this says about trust. When a dealership agrees to terms and then shifts position--delays, changes pricing dynamics, or waits to see if a higher offer comes in--it signals that money is being prioritized over integrity. It also signals that reputation and customer relationships are secondary. At this point, I am very disappointed. I hope my perspective changes once everything is finalized, and I am willing to reconsider if this experience proves to be an anomaly. I would prefer to believe that my experience--dealing with multiple individuals who failed to follow through--was a fluke. But if this reflects how this dealership typically operates, I would have serious reservations about establishing any ongoing relationship. As it stands now, no deal has been honored, and there is no trust in the process. Until that changes, the sales team would benefit from doing something very basic: follow up, communicate clearly, and close the deals they initiate--rather than leaving ready and willing buyers waiting while they pursue better offers elsewhere. NOTE: I am still waiting to purchase the vehicle. read more

I had a scheduled appointment to come in and see a specific vehicle. I was a serious buyer, cash in hand, ready to purchase. When I arrived, I waited for quite some time only to find out the vehicle had already been sold. My sales rep, Sammy, never had the courtesy to let me know beforehand that it was no longer available. Instead, it was his assistant, who was actually very nice and who had to be the one to break the news to me. Rather than apologizing for wasting my time, they tried to redirect me to look at other vehicles. A simple phone call or text ahead of my appointment would have saved me the trip. Basic communication and respect for a customer's time shouldn't be too much to ask. I'd recommend reading the other reviews here before making the drive. You'll notice a pattern. read more

Condition of the car did not meet the suggested integrity of the "15 point inspection." if buying from used car dealership, look closely for issues that are not readily apparent or bring an individual who is well-versed in car conditions. Sales team does not readily admit to flaws of the vehicle nor wish to help rectify these issues following delivery of vehicle. Lack of responses following transaction and inquiry into the issue. They also use pressure tactics to "encourage" the buy as opposed to "making a deal" as I now find I would prefer if I had more background In cars. Would suggest a different dealership who deals more honestly. read more

They sold me a used vehicle that they knew had engine problems. There were safety bulletins for the same engine in previous years and a class action lawsuit for previous years. They knew what they were doing. The vehicle is unsafe and has cost me thousands of dollars in repairs. I WOULD NOT RECOMMEMND! They are dishonest and do not care about your safety. Also, the financing person added things to my documents after the fact. They called me to come in and sign paperwork that had been "missed" and on that "missed" paperwork were excessive charges. read more

I went into this dealership after seeing a truck advertised on their site. After the test drive the salesman informed me the truck was 25% more then listed because all of their cars go out with a highway protection plan and theft tracking package which costs another $8000. What an outdated and dishonest tactic. Before wasting your time with a visit, I would verify the actual price of the car. read more

Drop my truck off at the SERVICE location to receive my truck back with a quarter tank of gas gone . I always take a picture of the mileage in the gas because of dishonest service technicians not only did they use a quarter tank of gas they put an additional 48 miles on my truck when I asked them. Why did they put 48 extra miles on my truck he replied John Posey says sometime we might have to put 200 extra miles on the truck because there was a misfire on the engine and we had to test it and we are not liable to put gas back in your vehicle just like you use our loaner, but I reply. The loaner has to be returned filled up, but yet they don't have to refill your vehicle and even though you're on mileage on your warranty, he put an additional 48 miles on my vehicle that they didn't even speak about matter of fact he told me they did not have to drive the vehicle, which was a lie pictures clearly showed it was dropped off 60,052 miles when I received it back it was 60,099 miles. They added an additional 48 miles to my vehicle they also use gas if I can give no stars I would even though they tell me all the time take it to another service shop. I didn't buy it from another SERVICE shop. I bought it from here. They want to give you any reason whatsoever to void your warranty I'm not stupid dumb or slow, dishonest dealerships, dishonest service technicians. This is why you have to record everything because they will lie and they will run your miles to use up your extended warranty. read more

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Stay away from Cable Dahmer Chevrolet on 103rd in KCMO, I spent 3+ hours being lied to and strung on because I was in urgent need of a truck. It started when I found a truck online that they told me over the phone had the 6.5ft bed I needed, only to find out it didn't, once I got there (first lie). I told them I had to leave to check out a truck at another dealership, but the salesman told me he had other 6.5ft trucks that met my criteria, so I went with him (Mohamed) to check them out (we didn't find them). I should have known better and that the salesman and his manager were lying to keep me there and they were slowly trying to up-sale me. They said they had a new truck that met my needs at the higher end of my price range at their storage area (it had just come back from hail damage repair). On the way there the salesman forgot to get the key and turned back, then he didn't know how to enter the storage site, and finally he didn't have the key for the truck and had to have someone bring it. This trip to get the "new" truck wasted another couple of hours of my time and my wife and son's, who were waiting back at the dealership. We got back and started talking about cost for this previously hail damaged truck, the price naturally went up substantially from what I was lead to believe I would be paying. The end result was I missed the appointment to see the truck at the other dealership, wasted 3+ hours of my and my families time and now I have to rent a vehicle until I can get back (I needed the truck to travel for work) with the other dealership next week. With liars like Mohamed and his manager at Cable Dahmer, I recommend staying away from this dealership. read more

I bought my 2024 silverado at this dealership and havent had any problems with the service department until now. i had the oil changed last month and it started leaking around the oil filter. i waited 45 minutes on them to diagnose the problem and they told me they cleaned the area and it wasnt leaking but the oil level was low! brought it home and had a puddle of oil under it the next morning. It was late on afternoon on a Friday and im guessing just worried about leaving instead of fixing the oil leak. read more

We are writing to express our dissatisfaction with the service we recently received at your location regarding our Cadillac XTS. Approximately two weeks ago, we brought the vehicle in for a diagnostic check and repair because it was experiencing a rough ride, including sluggishness and a tugging sensation while driving. We were informed that the issue was related to the suspension system and paid for the recommended repairs. After waiting nearly two weeks, we were notified that the vehicle was ready for pickup. However, upon driving the car after payment, the exact same condition remained. It was later determined that the actual issue was related to the transmission, not the suspension alone. The manager advised us that the vehicle was not test-driven prior to release, which is extremely concerning. A test drive should be a standard part of verifying that a repair has resolved the reported problem--especially after such an extended service period. Although concessions were offered and we were asked to leave the vehicle for additional transmission repairs, this would have required even more downtime after already paying for repairs that did not resolve the issue. This experience has led us to feel that the quality of service and diagnostic accuracy at this location has declined. We expect thorough diagnostics, proper verification of repairs, and transparency--particularly when significant costs and time are involved. We hope this matter is taken seriously and reviewed to prevent similar experiences for other customers. read more

I have been coming here the last 3 years since I moved here. I've always had a good experience coming in for oil changes and have had good luck with warranty work as well. I've worked with John Posey and he's always been great to deal with and friendly. read more

DO NOT COME HERE! Just bought a used car a few months ago. Car was $10,000. Now, we have $6500 in repairs to the car. They are not repairing any of it. Rear main leak. DEF heater is bad. Valve cover is leaking. Headlight is out. All a couple months after purchasing. DO NOT BUY A USED CAR FROM HERE! Plus, they couldn't even do the repairs on the car they sold us. Terrible customer service and even worse morals! read more

Was looking for a used vehicle. They made a time for me to come see them about some cars I saw on the web site. When I got there a man call atelier told me they sold the cars I was look at and tried to sell me cars that cost a lot more than what I was wanting to spend. Terrible place to try and find a car. Very bad experience. !!!!!!!! read more

Attention please do not take your vehicle to Cable Dahmer Chevrolet on 103rd off of Wornall they are really awful I have took my car there for the last 7 years and I guess they've got new management or whatever it is really sucking now leaving caps off of your vehicle not putting fluids in your vehicle when they're supposed to be doing inspections of your vehicle when you're taking it in to be serviced I take my car regularly I'll take it when it's supposed to be took in there and this go around there just really not doing their job and I just would recommend nobody just just don't go there you spend a lot of money just for nothing you can just take it to a shade tree for what they do and that's my opinion read more

We have used Cable Dahmer for body repair when they had it. Chewed wire repair. Oil changes and now a repair for an electric window. Replaced compressor. They are consistent in requiring an appointment and extending it with excuses. Now loaner cars cost 45 dollars a day. Why pay for a car while your own is sitting in their lot? What good is an appointment if they call and tell us they were overwhelmed with work last week. You mean you scheduled me KNOWING they can't service for the appointment we came in time? Key to business, Respect the customers time, money and intelligence. There are other business competing with them. Time to move on to a business that keeps their word and respects their customers. Bye Cable Dahmer. Read some of the past reviews, Its 2025 and they aren't changing. read more

They had told me to come in to view a truck t"they had in stock" I went in and it was sold and they tried getting me to buy another Chevy pos. read more

Cable Dahmer Chevrolet of Kansas City used high pressure sales tactics deceitful practices to get me to purchase a vehicle from them. I literally sat in the sales office and asked for my keys back multiple times. They salesman calls me and says you should asked one more time. Ok Rumplestiltskin. I left with the car on Saturday and can back on Monday. Tried to return the vehicle or exchange it at least and no one wanted to talk to me. They ended up putting new tires on my vehicle because they charged me for it on my trade in. They kept it for a few days. By now it's almost two weeks after purchase. My trade in was worth more than the car they offered me. This is not fun to share because it's truly my fault, my stupidity that let this situation unfold. I took the car back again because the steering wheel wouldn't click back in place. The sunroof which they included in the price doesn't work. There is obviously electrical problems. The transmission shifts hard, the brakes need to be looked at. It took a month for me to get someone to talk to me, by that time the title is on my hands and there's not much I could do about it. There are people there that went out of their way to try to help. Brandon. Makayla, and the service desk provided great service. This was literally the worst car buying experience that I've ever had. It's too late for me, but please think twice before shopping with them or any dealer really. read more

I had the same experience as Renai S!! I went over there. The car is on the lot and it's filled with someone's personal belongings, which is really weird. It made me think that it was a repossessed car. We go inside and then I find out from the floor manager oh I'm sorry that car has been sold. I agree, I think it's totally shady and even the sales person was pretty clueless as to why there was stuff left in the car and even said "well sometimes people just leave their stuff" really?! What a joke. I just walked out of there after they were trying to find me a car. I'll never come back. read more

I am disabled and 57 and bought a 2023 Chevy Malibu and paid cash and it's not been 60 days and have been stranded when battery drained after I could not get my radio to turn after I shut off car and after door being opened !! I had dome lights come on automatically and wasn't able to get them off and when did go off would come back on and this last Friday after turning off car , fob in purse , into store I go and come out and my friends are still on my car phone !!!! HOW ?? GM said let's swap it out I said yes I believe this is electrical . Now GM won't call me back and was called today by service they want me to drive to them to see if I know how to turn off the car !!! Please help me !!! read more

Bought truck 5 weeks ago, 2021 Chevrolet and its been in their shop for 3 weeks now and no rental except a few days. Crappy Warranty. We have 2 jobs and need 2 vehicles. Bought this vehicle in Good Faith! Your causing financial havoc. read more

Customer service at its best! The red carpet was rolled out when we purchased two vehicles from this location early in the summer. We have already recommended this top tier team to our friends & family. read more

They had a truck advertised on carfax.com. I then saw they had it on trucar for$1,000 less. When we talked on the phone Ken W. Said the car was $3,000 higher than listed but there was $3,000 in discounts IF my trade in qualified and financed with them. I believe that is called "tied selling" and is illegal. When is pushed him on the price he said that was a third party website and hung up on me. Third party? They got my info from Trucar and reached out to me. Now they won't honor the price that they listed. read more

The service advisor and I both noticed smoke coming out from under the hood when I arrived for scheduled maintenance. Did they investigate or fix the problem. The answer is no. I had to take it to another auto repair shop who immediately fixed the problem; and I have not seen smoke since. Cable Dahmer is a terrible place and they will not get any more of my money. What's even worse they would not even admit that they did something wrong read more

Called to verify the car was there, was told by a manager the car was there, and they could see the car tag location, and it was in fact for sale. We live outside of KC, and I asked them to please put eyes on the car, as we don't want to make the drive if it is gone. Confirmed the car was on the lot. Well, surprise - not only was the car not on the lot, but it had also been sold. The dealership knew it and pulled a bait-and-switch, thinking we'd pay more for a similar car they had available. Shame on these businesses, their shady tactics, and the employees who support them. This is not a business worthy of your hard-earned money; it's best to steer clear of it. read more

No chance to put "0" star. Many fake inventories as bait for customers. Poor service and responsibility from service people. Bad experience.

My mistake, tires were aired up properly, wheel alignment and balance accomplished, and oil and filter changed. Changing rating up to 4 stars, would be five but it's a bit pricey, $500+ for that service. read more

I would give 0 stars if I could. My experiences with this dealership have been nothing short of infuriating and appalling. The level of incompetence in their so-called service department is not just unacceptable--it's downright astonishing. Service department? Let's call it the circus department, because that's exactly how it feels every time I attempt to deal with them. Every single call turns into a frustrating maze where I'm forced to re-explain my situation over and over, only to be bounced around between team members--or worse, transferred to a completely different store. Half the time, they don't even bother to introduce themselves when answering the phone. The lack of organization is staggering: they fail to take notes, have no idea what's going on, and didn't even open a ticket to document that my car was in their care. To top it all off, they once told me they didn't know where my car even was. How does that even happen? Their communication is a complete disaster, their service is a joke, and their inability to complete work correctly--or even on time--is a slap in the face to customers. Gaslighting me by claiming something is fixed when it isn't? That's the one thing they seem to excel at. Avoid this dealership at all costs. They are a masterclass in how not to run a business. Infuriating. Unprofessional. Unreliable. Enough said. read more

really great experience despite some of these lower reviews. they were transparent, kind and worked hard to find the car and financing that worked for my needs. the used car has been great and came with 12 mo / 12,000 mile warranty read more

So I purchased a 2024 Silverado 1500 High Country in January. As soon as I went to drive it off the lot it had 2 major issues with premier features on the vehicle. I told both the finance manager and the salesman get me a new truck this one isn't feeling right and already has issues. So they said we will get it fixed right away. Coercing me to stay with the broken truck. Now we are months later, they have installed 3 broken radios, refuse to give me loaners, and have cost my business thousands by leaving me stranded at the store with no solutions. The service and management team at this location need to be replaced and until there is an entire overhaul. My family and community will not be purchasing from this location ever again. Your staff... Rashawn, Jhoda, and Meg all need fired for poor customer handling and the failure to help a customer that has spent over 300k at that shop alone. Not to mention where was the service manager I had the pleasure of being patronized and held against my will and to the determent of my business and as well as affecting my fiance's work day. Since she had to be involved as a witness to the lies these people spewed. Please stay away from this dealership all together. My brother loves McArthy in Lee's Summit.. Start going there. Or heck any dealership would be better than these guys. read more

stay away from 103rd location they had an incentive to get a $50 gift card if you test drive a car 12/26/2024 I test drove a car and wanted to weigh my options today is 3/12/2025 and I still haven't received the gift card I am getting the runaround from the sales ppl to the general manager the general manager told me he would send me a check for $50 that was 2/10/2025...2/19 i reached out to him he told me that it may be a delay due to the weather... cable dahmer is only a few exits away how is a dusting of snow delaying this now they keep reaching out to buy a car YOU HAVENT EVEN SENT THE GIFTCARD/CHECK read more

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If I could give zero stars, I would. My experience with Cable Dahmer Chevrolet's Service Department was frustrating, disorganized, and unprofessional from start to finish. I brought my vehicle in for service and was quoted for a master cylinder replacement at $807.02. Later, I was told that this was a computer glitch--the repair wasn't actually included in the quote. Instead, I would need to pay an additional $923 for the master cylinder replacement. This error stalled the repair process, and in the end, I picked up my vehicle without the master cylinder ever being replaced. Communication was poor throughout. I had to follow up repeatedly just to get basic updates. When I finally spoke with the Service Manager, Brian Franz, I was shocked by the lack of professionalism. Rather than focusing on my vehicle, he shared inappropriate personal details about a former employee--completely irrelevant and uncalled for. I relied on Lyft for transportation to and from work while my car was in the shop, totaling over $250. I was never informed that loaner vehicles were available--I only found out after asking about reimbursement. The Lyft charges were eventually deducted, but only after I insisted. I also included the General Manager, Joshua Hedrick, in my communication and never received a response. The entire service department could benefit from customer service training. I would strongly recommend avoiding Cable Dahmer Chevrolet on Stateline if you can absolutely help it. read more

I purchased a car from here at the end of September 2024. It's taken me a while to write this as I've been so upset with myself and how everything played out. I left a negative review on 1/5/25 and today (1/6), Amanda called me to discuss. I am most grateful that she allowed me to communicate my concerns and make things right. She admitted to certain individuals' mistakes, and I acknowledged that we all, in fact, make mistakes, but we agreed the way they were handled wasn't the best. With that, I am changing my rating to a 5-star review as my outstanding issues were resolved. Thank you very much, Amanda, and Ken, for bringing it to her attention. A week after purchase, I received the paperwork for my loan and nearly had a heart attack to see it was 10k over the amount I had agreed to. $3,000 over on vehicle price, $4k extra for powertrain warranty (which I was led to believe was included in price of vehicle), $1k for upgraded Karr security (that I specifically stated I didn't want and was told by salesperson was already included in price of vehicle), $890 for nitrogen tires (wasn't ever informed of this cost), $2k for maintenance warranty (which I was told we were being "hooked up with"). These prices were not specifically broken down during the finance meeting when I was signing documents. It was a quick in and out - "sign here, here, and here". I was told all of the warranties were cancellable - even though at that time I didn't know I was paying EXTRA for them. Again, I want to reiterate, SHAME ON ME for not asking more questions, reading paperwork more thoroughly, and assuming I was getting added benefits at no additional costs. After attempting to call the finance manager an inordinate number of times with no response, I decided to physically go into the dealership and ask to speak with her. Of course, she wasn't there. I spoke with another finance person, who politely told me neither SWAT security nor maintenance was cancellable. I was in shock. The other finance manager filled out the required paperwork to cancel the powertrain warranty and the maintenance warranty. The finance manager I worked with made it seem like it was no problem to get these cancelled and that it would be resolved quickly. I followed up numerous times. The phone calls were repetitive and with each follow up there was seemingly no progress made. On one of my phone calls with the finance manager, I asked why the sales price was 3k more than the agreed upon price. I was directed to work with the sales manager. When he finally responded to me that my qualified trade-in (for dealership rebates, discounts) wasn't "actually qualified" because it was a Mercedes (a foreign vehicle). Neither he nor the salesperson were ever aware of this and were just going to let it slide. Even better, I was offered a check for $1000 to make the problem go away. After I had vehemently refused, he finally agreed to cut a check for the full amount. As a result of the incorrect sales price made by the salespeople, the sale price was listed incorrectly on the MO Application for Title and License that the dealership sent me. The sales manager told me it couldn't be updated and that the 3k check they were cutting me "made up the difference." I politely disagreed and stated that they needed to fix their error as I would now be required to pay a significant amount more in taxes at the DMV due to a $3k error THEY made. I called the DMV to confirm the sales price could be updated, and they confirmed that it could, though it would require the dealership to resubmit and notarize paperwork. Ultimately, the dealership claimed they could not make the update, and I was left with the higher price of the vehicle on the application, resulting in higher taxes. Rest of review in photo... read more

Cable Dahmer Chevrolet - Car Dealers Near Me - Kansas City, Missouri

Where do I begin? The buying process of my 21 Silverado was good, however as we all know once you make the purchase all promises and customer go out the window. I very much regret purchasing a Chevrolet as I knew better. The vehicle has engine rattle noise, keeps throwing check engine light and nothing done about it. I purchased the maintenance contract that includes Valet pick up and delivery. I will get to that. The first time I used this service per my contract, I was left at work without a vehicle and had to uber home. There was no communication from anyone. This recently happened again for a check engine light. They picked my truck up at 1000a and service said they need it for 2 days. I don't think so. I get off at at 3p and I got it back at 330p. No service receipt of what was done if anything. Because of this mess and the lack of customer I traded in the truck for a Ram. Now the frustration deepens. I am supposed to get the prorated remainder of my contract back. I have called many times, sent numerous e-mails to all departments to include the store manager and I have not heard a peep. Because of all of this turmoil , I had to eat 14,000 k for upside down carry over. I still have not received the remainder of my contract either. I would not buy a Red Flyer wagon from these jokers. If you do, good luck with the after purchase. read more

They refused repair for an issue that clearly should be covered under the emissions warranty. A so called bad purge valve. I say so called, because I had a brand new OEM purge valve installed by another mechanic. They wanted almost $500 for the new valve. TThat included the $179 diagnostic fee that typically is waived if service is done. I paid the diagnostic fee and told them no to the ridiculous repair cost. A few days later I decided to look at my engine and found more evidence that they are a lousy service center. All the items related to the diagnostic they did was not reconnected. The purge valve wiring harness and hose were not connected. The clamps to the air box and throttle body were loose. I suspect they left it loose thinking I would pay and they could continue work on it. After I refused service they should have put it back how it was brought in. They also ruined the air box connection to the throttle body. The seal is now deformed and likely to leak. read more

This post is in regard to their service department. I took my car in on a Wednesday because the taillights would not shut off. I told the service rep. to make sure they disconnected the battery so that it would not drain the battery as he said they would not get to it that day. He stated he understood and assured me they would take care of it. I called on Friday after getting a text form the service rep. that he was going on vacation and someone else would-be taking care of the service. I called and they said to come in on Saturday, and they would give me a loaner covering the cost for the first four days. I called again on Monday evening and they said they had not checked the vehicle. On Tuesday I got an e-mail stating the battery was bad and they wanted almost $400.00 to replace it before they could do the diagnostic. I called and they said they had not disconnected the battery when I brought it in but would try to charge it. The next day I got a text that they had not charged the battery because the service rep. had left early that day to have his car worked on somewhere else and had not passed on the information. After several more days they said the battery would not take a charge and need to be replaced and took no responsibility for failing to disconnect the battery when I brought it in causing it to go bad, and advised they were not responsible and I would have to pay for the battery. After numerous phone calls and speaking with a manger I was assured my car would be fixed that week and they would replace the battery. It took another week before I got the car back and they did not even offer any type of compensation for the inconvenience other than to say they knew they dropped the ball and hoped that would not deter me from coming back. Due to the lack of communication and irresponsibility of the people in the service department, it took three weeks and two days to fix a simple problem that could have easily been avoided. I have talked to two other people who have had bad experiences with the service department and I will find somewhere else to take my cars in the future. read more

Our 2019 Jeep Wrangler's ESS system drained both batteries & stranded us out-of- towners in MAJOR traffic! We were towed to Cable Dahmer on 103rd. With luggage & all things for an overnight, headed to the K for a game, our choices were few. After contacting family for help we were considering an Uber. Right?!?! Luggage at the K?!?!? I asked our service guy, Ben, if he might have a car for us to use. He made a couple calls & was able to help is out! So grateful!! The next day, Ben kept us updated on our repair. Now we are on our way home (after a return visit to Ben for items left in the loaned service car). Can honestly say we've had excellent service from 'Brad' our tow guy & the staff at Cable Dahmer. Especially Ben! Can't go wrong with him on your side! Good job Cable Dahmer! read more

They are dishonest, do NOT do business here. We made a 4 hour trip to see a car "that sold at closing the night before." Was the car ever on their lot or did they post a picture just to get people to their car lot and then push them to buy something else? Salesperson knew we were getting on the road early. She had my personal cell ph#, why didn't she call to save us the trip? Because once we had driven that far she thought high pressure sales would force us to buy a car we didn't want. Trust builds a business, lies tear even the huge businesses down. read more

Service department has not been honest or straightforward with me on at least 2 occasions. I was reluctant to purchase a vehicle with them because of the service dept's handling of my previous car. They gave me a deal and I ended up purchasing a vehicle. One of the things they promote, and was one of the deciding factors, was their pick-up/drop-off service. During my most recent visit I was misled and lied to about my vehicle's return time. When I bought the car I paid extra for the extended service agreement, hoping this would be taken into consideration when having my vehicle serviced (as they already have my money) but it does not. If I could transfer my service agreement to another dealer I would. read more

I took my Corvette in to have a tire repaired. It was a simple nail in the tread. I was told by the service writer that that was not problem and said he would have a tech take care of it right away. 30 minutes later the same service writer came to me and said the tech could not do the repair. Some story about the nail was at an angle which made it unrepairable. I said BS so she came back with another guy in 10 minutes who gave me a cock and bull story. Unfortunately for him, I am a degreed engineer and saw right through the story. Rather that argue the point, I left and went to Discount Tire in Overland Park where they were perfectly capable of the repair. These guys are not reputable. read more

I made an appointment at Cable Dahmer Chevrolet of Kansas City on 103rd. When I made the appointment I scheduled for a transmission fluid exchange. I own a 2019 Chevrolet Spark that has a CVT transmission. After waiting 2hrs 30 minutes for an oil change and transmission fluid exchange I was told that this dealership DOES NOT work on CVT transmissions even thought it is a Chevrolet. That would have been nice to know up front during scheduling. They do not carry a special wrench to drain the fluid. I have to take my Spark to Nissan or Certified Transmissions. So just an fyi to those who have a Chevrolet Spark don't take your vehicle there for transmission issues. SF read more

Cable Dahmer Cadillac of Kansas City Cadillac dealer South Kansas City (103rd & Wornall) Edit: We did receive a call from the General Manager, explaining this was mostly a training issue with the sales and finance department. I can accept that, except for the used car manager who was not a new employee or new to this position or policies. He also had the most say of how this deal went down. Besides that, the issues have been resolved and apologies for the way our deal and day went were accepted. Our rating has been changed from a 1 star. I took my 86 yr old Mother to buy an advertised Pre-Certified 2023 Cadillac T4. We were there over 6 hours, after being told, being the 1st customer of the day, we would be in and out. (to be fair we did go to lunch while the car was to be detailed) She only test drove 1 car and had decided on a like car she wanted within 1 hour. In hindsight, I believe they keep you there to wear you down, disappearing and leaving you sitting too much of the time. This is where the experience went south - Once at the table, giving us the numbers, they added $2500.00 for the certification, on a car that was advertised as Certified. (a 2023 with 9700 miles) They also tried to add another $2500.00 for the add On's they were already installed on the car. ie: (SWAT theft control, door guards, nitration etc.) Again, this should have been included in the advertised price, as some of these items can't be removed and we were not told these would be extra when selecting a car. When on the lot and test driving, we were told the Pre-Certified came with 5 yr 60,000 mile bumper to bumper warranty, at closing it changed to 2 yrs. and proceeded to try to charge another $50000+ for the extended warranty to get the 5 years. James in finance did get that changed to 4 yrs when we threatened to walk. I have to say, in buying cars and going with family members over the last 40 years to buy a new or Pre-Cert car, this was the worst and most shady and exhausting experience I have ever encountered. Then they had the nerve to ask at the end, if we would give them all 10's on the survey we will receive from GM. Never again, and NO I would not recommend buying a car from Cable Dahmer. They made the buying experience of probably my mother's last car a total nightmare. They robbed her of being thrilled about her new car. We should have walked, but after going to several lots the previous days and deciding on this car, I couldn't put her through it again. And NO, I don't think we ended up paying for the false Pre-Cert fee or most of the add Ons they tried to price in over the original advertised price, but i can't be certain of that. Kevin the used car manager (they may have called him Jed) and Kevin our salesperson - stole her joy and tried to take advantage. I hope this helps others, as I found the following online by the FTC. I found this under the FTC's website. When car shopping, you shouldn't be charged more than the advertised price, or more than other people because of the way you look or where you're from. That's wrong, dishonest, and illegal. The FTC announced a lawsuit and settlement with a dealership and its owners for allegedly doing just that. Now they have to pay $3.3 million to refund people harmed by their actions and change their allegedly deceptive and unfair practices. The FTC says that Passport Auto lied to customers about car prices: for example, it regularly advertised a car for one price but charged more when customers went to buy it. According to the FTC, the dealer illegally added additional fees for things that were already included in the advertised price, like certification, reconditioning, and inspection. But the law says they can't do that. read more