I had to put my dog down recently and of course I was dreading the whole process, but from…read morebeginning to end the staff were amazingly kind and thoughtful. We were able to get in next day for the procedure so I didn't have to wait too long knowing what was going to happen (Thank you Callie) They had a special private entrance for us which was nice because I had already started sobbing. My vet, Morgan Helfrich, and her tech were very kind and made sure we could say goodbye at our pace. They had plenty of anesthetic so she could pass not knowing what was happening. My vet said some very gentle words as my dog was passing to gently say goodbye, words I was unable to choke out at the time, but were important to say. Thank you Riverside Animal Hospital, you were so wonderful to have on my side during such a painful moment. I will never go anywhere else!

We have never had anything but absolutely 100% plus plus plus excellent, outstanding care. We've…read moreseeing a few vets there and they are all extremely outstanding. The office staff is friendly and they are always following through in a timely fashion. I cannot recommend this group enough.

Had appt for 1:30 pm sat in room with dog for 40 minutes before a tech even came in to greet me …read more Literally cancelled wellness check up ,, left and had records transferred to East Bend Animal Hospital! They are great !

We've been with COAH since moving here three years ago, but over that time it's gone downhill…read more There's been a tremendous amount of vet tech turnover -- we rarely see the same people more than once, and during that time we've had three different vets. At our last wellness visit (early in the day at 8:30 a.m.), we waited 30 minutes before seeing anyone and another 30 minutes for a simple blood draw. Our senior cat was brought back to the room stressed, wet around the neck, bandages on both feet and no explanation what happened - a first for a wellness check. We've decided to take our cats elsewhere.

I took my little budgie to Dr.Webb. He and Tori were so patient and gentle with my little buddy…read more They were fast, efficient and very knowledgeable! They made it a stress-free and calm experience for my bird. Highly recommend! The room was also very cute and clean. All of the staff I interacted with were so friendly and welcoming.

After bringing Mabel home following her spay procedure, the cone provided by East Bend Animal…read moreHospital failed and broke into multiple sharp pieces simply from catching on the door jamb while walking in the door. This was not misuse -- it was a clear product failure and a safety concern for a post-operative dog. When we contacted the clinic for a replacement, we were told we would need to pay for it. After a follow-up call, the clinic confirmed they would not replace it. We have generally had good experiences with East Bend Animal Hospital and trusted them with the care of our pets. We never questioned their higher-than-average pricing because we believed it reflected better care, judgment, and accountability. In this situation, it did not. To be clear, this was not about the cost of a cone. It was about principle. Faced with a clear safety issue involving a post-operative dog, the clinic chose to stand by the failed item rather than support a client with multiple pets. We also reached out directly to our primary veterinarian to document the safety issue and provide photos, but received no response. As a result, East Bend Animal Hospital will no longer be providing care for any of our pets. This was a disappointing end to what had previously been a good relationship.

We took our girl to her because of a suspected urinary tract infection. Dr. Anez was so helpful,…read morethorough and knowledgeable and took time to review the health history of our dog. Her follow up was excellent as well. Nicky is doing much better after antibiotics treatment. Thank you!

We were surprised at how much time the veterinarians spent with us explaining a surgical procedure…read moreand other concerns we had. Each of them were great with our two dogs ! The charges seemed fair . They spent more time with our dogs than our own doctors spend with us. The surgery went really well and the follow up was great. Office staff too were very professional

We had been visiting Bend for two days, and my blind senior dog got sick with bloody diarrhea. My…read morefriend in town recommended this clinic to us, and when they heard what was happening, they were able to squeeze us into their busy day. They called us the next day to check in us, and Bailey was improving. When she went back to her original kibble a week later, though, she started vomiting, so I called the clinic again, and we made a plan to put her back on the special diet and bring her back in if she hadn't improved. She did improve so we canceled the second visit. A month later and after just finishing the cans of special diet, we think she is on the mend. We have a follow up at home in two days, but we are so appreciative of the vets and staff here who helped us.

I called the vet and asked to speak with the manager. The receptionist said she was busy, so I left…read morea message with the following information. I have been happy with them over the 3.5 years I have been taking my dog there. However, the last time I was in, I was unhappy in a few ways. I had told the person with whom I spoke to make the appointment that I didn't want to come in several times a year, so could we please do the annual exam and all the vaccines my dog needed at the same time? But when I got there, the tech said the appointment was for vaccines only. I was frustrated, but okay, do the two vaccines. The real pisser for me was that the tech never asked me if I wanted the 1- or 3-year rabies shot. They had given my dog the 3-year vaccine 3 years ago and I always get the 3-year one, so I was not happy bc, again, that means I have to take my dog in MORE times than I want to! Isn't it basic to ask which version of a vaccine you want OR default to the version they last gave her? Also, they kept me waiting 15 minutes past my appointment time. No big deal, but no one else was in the waiting room and no one from the business came out to tell me they were running late. I did ask past way through my wait and was not given accurate information, nor any explanation as to why they were not keeping the appointment time they had set. So, they missed on common courtesy. Lastly, the manager never called me back! Does this business even care???? I'd like to hear from the owner, but doubt I will. I'll be looking for a new vet.

I used to love this vet clinic but since it's changed ownership/vets I am very unhappy. I waited…read morefor 15 minutes past my appointment to be taken to a room. After the assistant did a few checks I waited another 15-30 minutes for the vet to come in. All of this was for a yearly exam and vaccinations. I loathe to think about poor cats and dogs that are sick. The vet was really great though.

We have used Westside since we moved here. Brian Loudis is our vet. We have a complicated dog with…read morea history of cancer. Brian has responsive and proactive in his approach. He is knowledgeable and creative, considering different strategies as his needs evolve. It means a lot to us seeing that our dog is as happy to see him as he is to see long time friends or family. We are grateful that he is serving Bend.

Unfortunately our heeler is crazy and has been here several times. Every time, everyone inside has…read morebeen such a treat to work with, from front desk to the Vet. They give honest answers on what they think to do with the situation they're given. Never trying to rip you off and always the most sincere towards your doggo. Kate the Vet especially is just outstanding, understands dogs and how to approach them. Well done! Thank y'all!

Best VET ever. Serious…read more We were traveling on vacation in Bend when my corgi got acute hemorrhagic diarrhea. Dr. Stone was so caring, patient and listened to all my questions. We never felt rushed to make a decision and he explained everything to us. He was also upfront about the fees. He's also very knowledgeable. The staff was so nice and made our traveling so much easier. They even took pictures of our dog and emailed them to us since we had to leave her there. We mentioned we were flying back in 3 days so they even prepped us with diapers and pee pads ... amazing service. I really wish we had a vet like Dr. Stone in Los Angeles. I am sad that our dog had to go to the ER while we were on vacation but I'm glad we found Dr. Stone to take care of her.

If I could give 10 stars I would!! My cat got into some kind of fight and got a big gash on his…read morehead and it abscessed. Blue Sky got my kitty in right away rather than going to an emergency vet. They took great care of him and he needed a follow up 3 days later bc he literally had a straw coming out of his head for drainage. However, I was to fly out the next day and didn't have someone that could take my cat back to the clinic for the removal of the "horn" Jenn at Blue Sky volunteered to make a house call and remove it!! She went above and beyond to save the day! Thank you Jenn!

Staff is great. We have been with them for years. They have treated our elderly dog, and our…read morepuppies. We are very grateful for all they have done for our dogs. All four of them.