I took my 15yr old fur baby for a nail trim today. Tony was very knowledgeable friendly and…read morecourteous to me and my baby Chloe. I got to hold her while he carefully trimmed her nails. THANK YOU TONY Cloe walked out with a pep in her step the rest of the day ..I will be back next month for another trim. Keep up the great work !

Always very good store. And very friendly employees. They always say hi and help if you need it.read more

Had a good experience with Tropical Haven recently and in some years past. This last visit was for…read moresome fish food which they had for my fish pond. I appreciate being helped soon after entering the shop and the clerk knowing and helping me find what I needed. Appreciated the efficient experience as my wife was waiting for me in the car...

I wish I had checked reviews before buying here. So many people have had similar problems since the…read morenew owners showed up. Tl;dr: Their return policy is deceptive and only explained on the receipt, and they refuse to take care of their customers. I bought a $20 electric heater for my kid's beta that was recommended to me by them, and even on the lowest setting, it was too hot for the fish and almost killed it. I came on day 10 of the 14 day return policy to get my money back, and they told me that they can't return electronics. I asked about the 14 day policy, and they said it doesn't apply to electronics. When I told them that I was never informed of the policy before buying it, otherwise I wouldn't have bought it in the first place, they didn't care and said it's on the receipt. ...You know, the ONLY place where this policy is posted to customers. The one you can only know about AFTER you buy something. It's aparently too "redundant" to state the policy that you can't return the product you're about to buy prior to buying the product. That policy. I asked if I could get store credit or replace it with one that works, and they refused. I was told I can contact the manufacturer to get a replacement heater. Everyone knows that the obvious choice a business should make when dealing with returns is to say "Nope. Not my problem." It's best business practice. Duh. On Monday (today), I went to to talk to the owner about the situation. He stood by his associates and said it's the responsibility of the customer to ask about the return policy, and did not understand why the policy would be unclear if the first time the return policy was explained was after it was purchased. He also seemed to not understand the difference between a warranty and a return policy, and was comfortable keeping the communication about their return policy solely on the receipt. He also didn't think he should go about and explain the warrant on any product you buy with him. When I told him I wouldn't be returning, he still didn't seem to grasp the problem of what happened. I want to support small, local businesses, but this place isn't worth it. They're happy to take your money, but then refuse to actually do any proper customer service when issues arise.

Our experience with this store was extremely upsetting. We purchased two birds here and both died…read morewithin days. The first died within three days and the second died in less than 24 hours after bringing it home. Concerned about what happened, we took the second bird to a licensed veterinarian, who informed us the bird showed signs of neurological issues and likely had underlying health problems before it was sold. This strongly suggests the birds may have already been sick at the time of sale. Two birds dying this quickly raises serious concerns about the health and welfare of animals being sold. We hope the store takes this situation seriously and reviews their animal health screening and sourcing practices so other families do not go through the same experience.

This website does NOT sell online. Only offers information and services offered at the store, so…read moredon't be fooled If you see someone posing as their company name and selling online. Below is a response from the actual owner letting me know that I had been scammed. Thank you for saving me from that, much appreciated!

They did a shitty job on my dog he still had dandruff after they fave him a bathread more

I dont know her name, but when I went to pick up my dog fromt the groomers, another groomer was…read moremishandling a white small poodle. The dog kept whimpering and the groomer would roll her eyes and looked so irritated. Then she would try again and the dog kept whimpering. She stopped and did the same, roll he eyes and be irritated. She said, "oh come on" to the dog then looked up at me bcuz im watching her with a serious look. The groomer didn't show compassion or care and was visually irritated. She didn't even hide her annoyance even with me staring. No pet parent wants someone like that touching their dog. I immediately felt protective over that dog who can't speak and tell the owner what really happend. I dont know her name but she has light brown curly hair, a little heavy, maybe in her 20s. It was Sept 27th when this happned. Im giving two stars bcuz my groomer is actually nice. However, im reconsidering even coming back after that. Who knows whats happening when customers aren't standing there watching...

Product i recieved is damaged. Just order off amazon if you dont want to have to go back and forth…read moreto this store

I came in looking for a betta fish. I decided to get one. I was looking for the Imagitarium plastic…read morecylinder tank. I saw on the app that it was available for pick up. I ask the girl with the red hair at the register if they had any in the back. She was very nice about it. She called her coworker, Lucia, to aquatics so she can check if they have it in the back. When Lucia came, she was rude and did not help. She did not bother checking on her device and just said if there isn't any on the shelf, there isn't any in the back and people steal here all the time. That's a very poor excuse and she was just being lazy to not check.

This place is a hidden gem. It's family owned, it's well stocked and you can feel the compassion…read morefor pets and their people exude from the Staff. I was visiting from out of town for Thanksgiving. I was driving near Hatch road and nearly hit a kitten. She was very young and very pregnant. I found Canela on yelp, rushed over to grab some food and a carrier. The staff there were so helpful, they even put the crate together for me and helped me out with food for her sensitive state. I highly recommend you check them out. Their Yelp page doest reflect their genuine service. I am happy to say I'd go there for all my pet needs if I lived in Modesto.

rip off- overpriced-they sell birds that are unhealthy- they have no morals- it seems like they…read moredon't care about the animals. rude and just trying to make a sale.

I went with my son to get ourselves our first reptile, a daunting prospect for us as neither of us…read morehave ever cared for one before. The staff was so helpful in picking the right bearded dragon for us and getting everything we needed for our new journey and feeling safe caring for this sentient being. Having a species tracing back 250 million years old is amazing - dare say cosmic and little Suzuki is very loved addition to our family.

Super nice staff! Especially the worker with the purple hair! So so nice and shared lots of info on…read morethe snakes! Thanks for your help and support. A reason why I like going to this place!

Everything went well at Yuppy Puppy. I appreciate their kindness to my dog, Mikka. They adhere to…read moremy requests for Mikka's grooming. Mikka is not stressed entering or leaving the establishment. I will call for another grooming appointment for my extremely loving dog, Mikka

I definitely recommend bringing your dogs here , especially if you have a Yorkie like myself . I…read moretold the lady how I wanted her hair I love my dog to have the boot look and a rounder face & she did exactly that ! Thank you yuppy puppy

Jazlyn is amazing!! Our GSD is the sweetest but we know she sometimes is hard to handle. Jazlyn…read morebrought our girl out looking amazing!! A groomer who is very professional and great at what she does!!

I don't know about other reviews! But Highly recommend! Husband and I are so pleased!…read more First time brining my dog here for grooming and I am absolutely amazed! Nariah did a fantastic job. She was so communicative and compassionate from start to finish. She did recommendations and gave good feedback for grooming style for my dog and I am definitely booking my next grooming appointment with her! My dog was so comfortable with her and that makes me feel happy! She gave me 30 mins heads up that she is finishing, what was done, etc etc. Thank you so much Nariah! See you again soon!

What can I say?!? Allll these years later and Jesse's Pet and Feed always has all your pet and feed…read moreneeds! Come on down and see Mr. Alex and the crew to get your supplies and small town customer service that we all wish for and miss! Not just your pet and feed needs but these guys have a wealth of animal and care knowledge that you will walk away smarter too. Come check out there roosters, chickens, bunnies and so much more. I have some wild birds (sparrows, finch and others) who are now SUPER spoiled with their special Mr. Alex blend of seed mix for their daily consumption for nutrition and I refuel my soul watching them.

I can't recommend this place enough. I went in to get some snacks for the ladies( chickens) and my…read morekids fell in love with their selection of baby animals. I ended up returning the same day to purchase a baby bunny and a baby guinea pig. The owners are super knowledgeable and helpful. This is for sure one of my favorite pet stores. Will definitely be going back for all of our pet needs.