Trying to find a dentist that I like and trust seems to be a bit harder than I thought. My favorite…read moredentist retired and it has been a couple of years of seeing new dentists trying to find the right one. I think I have it! Every aspect of the customer service was warm and calm and cheerful. I also took my son, who is 9 and was worried about everything - he was treated kindly and respectfully. In the past, I've seen dentists that find all kind of issues that were conveniently covered by insurance. Or, they poke you in the gums with a sharp instrument and say - WHOA you're gums bleed, you need a special deep cleaning that your insurance will pay for! Huh. A sharp dental instrument made me bleed? What a racket. When either of those two things happen I'm not coming back to your office. Nothing of the sort happened to us. First, the x-rays at the dentist can sometimes be the hardest part! I really appreciated the dental assistant's way of handling my occasional issue - she just calmly moved on to the next area (which required a different bite), and then went back to the problem areas later. This definitely kept me from getting flustered and it was no problem when she went back. It had been a year (COVID) since we had been to the dentist. They could have told me anything and I might have believed it. But we both were cleaned up and polished by Dr. Phil. No cavities. No pressure to do anything unnecessary. Good advice about braces, too! Also, the cleaning was that little water pressure deal, no scraping. Thank the lort. Fast and pain free. Naturally, everything was very clean, everyone was masked and gowned and there was hand sanitizer everywhere, etc. It is a nice office in general. Cool that you get x-rays and treatment all in one room. We will be back and I will be recommending Lancaster Dental to others.

The absolute best of dentist I've been to in Lancaster. I had terrible wisdom tooth pain and they…read moresaw me same day. They were gentle and very reassuring during the entire process. They didn't pressure me to get extra work done. Just a very honest & professional dentist & office assistants.

I needed to find a dentist for my mom (quickly) I looked at the reviews and selected Dr Lee because…read morehe was the first appointment. I'm so glad I did, Dr Lee is amazing, he's very friendly and knowledgeable. My dad even decided to make an appointment. He's been great with my parents! The office is nice and welcoming. The staff are extremely helpful and caring. If you're looking for a dentist I recommend Dr Brian Lee's office.

If you need a tooth filled, then you may consider Dr. Lee but for major dental work look elsewhere…read more As far as professionalism his front office staff lacking in that respect especially Mercedes. There are other dentists in Lancaster whose staff will treat you with respect and know how to schedule an appointment without attitude, this has happened on more than one occasion. So, remember you are paying them for a service and not the other way around.

Very caring staff. Was not pushed into any services that were not needed. Very pleasedread more

Horrible experience! This was my first visit since I am new in town. I went to a previous dentist…read moreand hygienist in Ojai every six months and was never alerted to any gum disease. I was alarmed that this office wouldn't even do a cleaning because of this "gum disease" and referred me to a periodontist for a deep cleaning and scaling. The periodontist, Dr. Yeoung, said I not only needed a deep cleaning, but also bone grafting and possibly implants. Alarm bells went off in my head because I have been so diligent with my dental hygiene for years and never even have had any bleeding during a cleaning. Also, it was going to be thousands of dollars that I didn't have. (Delta Dental would pay $1,000). I was freaked out and called my Ojai dentist and made the drive for advice. My trusted hygienist told me there was NOTHING WRONG WITH MY GUMS. These two dentists are upselling procedures and obviously are working together to swindle vulnerable patients, (which is easy to do since we can't see very well inside our own mouths and trust them for their expertise). My experience was the worst! I will be driving back to my previous dentist in Ojai for dental work!

I have been going to 10 West for a few years now, about 6 to be exact. Dr Kim continues to provide…read moregreat care with in depth explanations of what is needed to keep my teeth healthy. The staff is great. The listen and provide the answers needed to get care and ensure that the portion (if any) that is paid beyond your insurance is reasonable and truly necessary. I would recommend Dr Kim and his staff as your primary dental team!

My daughter went in for a filling that was covered at 100% by our dental insurance. During the…read moreprocedure, Dr. Kim told her that her nerve was exposed and that if she developed pain, she would need to return for a root canal. After the visit, we received a large bill because the office billed our insurance using a procedure code that was not covered. At no point was my daughter informed that this service was not covered or that she could be responsible for the cost. I contacted the office because I believed this was handled improperly. Based on my experience working in dental billing, the procedure could have been billed using an alternative code, such as an open-and-medicate procedure, which was covered under her insurance plan. Instead, the office chose to bill a non-covered code, resulting in an unnecessary financial burden. Rather than discussing my concerns professionally, Dr. Kim became argumentative and dismissed my explanation, referring to it as my "propaganda. My concern is that my daughter was billed for non-covered procedures without being properly informed beforehand, despite covered alternatives being available in certain situations. I work in dental billing and understand insurance coding and reimbursement practices. It was clear that Dr. Kim was not receptive to the fact that I was knowledgeable about the billing process. My complaint is not only about the unexpected bill but also about the lack of transparency, failure to obtain informed financial consent, and the unprofessional way my concerns were addressed.

I take all 3 of my children here. They love it . The staff and the Dentist is welcoming and…read moreamazing. Thank you

The dental staff and team and great. They're extremely kind. They do a great job. My only complaint…read morewith this office is their inability to stick to a schedule. Two times now I've gone in for my appointment and was seen an hour to an hour and a half PAST my appointment time- resulting in services that I need to get done them not having time for. Now I have to go back for a third visit just to get done the original tooth that I came in for in April. A woman was there about 15 minutes after I got there sometime before 10 AM. She had a doctor appointment at noon somewhere else and after an hour of waiting for her appointment which was at 10:30. She asked if she should reschedule because she wouldn't make her second appointment. I'm not sure who is in charge of the scheduling, but they need to be let go. Over booking an understaffed office is not helping your team or your patient care. The amount of time collectively I've spent waiting in that office I could've driven to my old dentist in Orange County. Got the work done and came back home I understand your time is valuable, but so is the time of the patients who take off work, arranged, childcare, or schedule other appointments in their day. An hour to 2 hours to be seen as crazy work- only to be told " there's not enough time to do the thing you came in here for we're gonna have to reschedule you"

I went in as a new patient. Somehow I end up with all males during my appointment which is…read moredifferent, they were all professional. My only dissatisfaction was that the Doctor didn't read my concern with my smile on all the paper work they make you fill out. However, this place is so clean and all the staff is professional. The cleanliness of this office is outstanding.

Right when you walk in this place it is pristine, beautiful and the staff is very wonderful! I had…read morean annual check up. My X-ray tech was awesome. My dentist Dr. Sachin was awesome. My hygienist, he was awesome! I had an amazing experience. I'm a full grown scaredy cat when it comes to any white coats, especially the dentist. They had an outstanding level of bedside manner and comfort for me. Thank you! I'll see you next time for sure!

Dr. Glass takes great care of his patients and makes everyone feel important. Nancy is awesome for…read morethe same reasons!

SOO AMAZING, HELPFUL, & KIND!! We stopped by with an emergency situation this morning & they helped…read morelink us up with the proper channels IMMEDIATELY! I was worried about the experience we would have because sometimes it seems like you get lectured or in trouble along with the assistance - but not Dr. Glass! He was so cool & understanding of the situation - only offered help & kind words. His entire team was amazing! Additionally, the referral he gave us was Dr. Christopher Kang DDS, MD, who was also fantastic!! Will be leaving him an excellent review, too! Thank you so much, Dr. Glass and team!!

Quick and easy. Was really nice and clear. Another dentist told me i needed all this work and Dr…read more Nathan was honest clear. Clean office. Highly recommend

A new guy, Nathan Zaghi bought the place. He created a lot of fear about the "extremely large"…read morespace created by a failed implant from about 10 years ago. His quote was roughly $5,000 to fix it. Dr Stein had never recommended that, even from previous x-rays. Beware please, his go-to seems to be $5,000, or multiples of $5,000, even if not necessarily needed. He doesn't seem to care about anything but money, and I think he'll scare you into doing it.

The entire staff is stellar, from the front office to the MD, root canal specialist, etc. Josh and…read moreBrenda are top notch too! They took care of my root canal work and made some of the best looking crowns in all of the AV! Beyond grateful to have found such a great dental office, if you need a dentist this is the best of the best !

They are a Delta Dental provider and they charge more than the Delta Dental approved prices. I paid…read moreover $1,000 more and they simply do not respond to my request to look into the money they owe me.

I took my daughter to get a root canal and Dr Vanessa was very professional. my daughter has…read moreanxiety and is very scare when it comes down to dentist visit, since she had a very bad experience on a visit with a different dental office.. today she went back to take care of a cavity and Hilldi did her refill, she was amazing she kept my daughter calm and talked to her explaining every step. our appointment was at 11 am and we didn't get called in until 12 am. we did wait a little longer this time but overall very nice and professional place .

The staff at Smile Dental yesterday was THE FIRST STAFF to care about my exposed nerve in 2 months…read more I lost so much weight, lived everyday in so much pain my eyes were swollen from crying. I called their office Monday Morning and by 11am, I was in their office. She promised me she'd get me out of pain and for the first time in 2 months, I woke up this morning without severe pain. They were VERYA caring and even were super supportive during the needle phase of numbing (super sensitive to needles.) will definitely recommend them any day and REALLY hope they'll keep me as a full time client because I'd love to make this office my new dentist.