I'd had some Collision work done it Caliber Collision, and I got my car back in the windshield washer motor was not working. It has been damaged.. I went in and talked to Jay. It was very helpful. They checked to verify it needed to be replaced and ordered the part. Once he informed me that part was in scheduled an appointment and I went back in. Immediately got me in the car in the back. I waited about 20 to 25 minutes. Had a little popcorn in the waiting room.. the car is finished. She brought it back upfront and I was on my way. I have to see these guys were polite in the customer services. Very good as well as follow up. I would highly recommend. read more

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The staff was very friendly and helpful on the repairs of my Camry. I was surprised when I received the call that my car was ready sooner than expected and they even washed my car for me and had it looking brand new. I'm very impressed with the work completed and would recommend Caliber to anyone needing repair work. read more

Caliber Collision - Body Shops Near Me - Albuquerque, New Mexico

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Caliber collision on Dorado Southeast did a wonderful job restoring my front end after vehicle accident. They kept in touch with me during the progress and I got my car back in a timely manner. My car looks brand new and the staff were wonderful. read more

Caliber Collision - After repair...! - Body Shops Near Me - Albuquerque, New Mexico

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The Caliber Dorado location customer service was beyond my expectations I went to get an estimate on damage to my car and the service representative looked at and told me to let him try something. He was able to fix the damage to my car in less than 20 minutes. He told me that he could still fix a little scratch that was left but it would be quite expensive and I couldn't notice it. He didn't charge me anything for his time. I will be taking any future car issues here from now on. read more

A few weeks back, I was rear ended at a stop light, and needed to get my car repaired. Finding a shop I can trust is always a battle, so going into this process, I was nervous. I chose Caliber Collision, specifically this location (even though there were others closer) to handle my repairs because they had the best reviews out of all the shops I could choose from. I can without a doubt recommend Caliber Collision. The repairs as you can see from the pictures, speak for themselves. The car turned out beautifully. My service consultant, Alyssis, was very communicative with regular text updates, throughout the entire process. Every single staff member I spoke to was friendly, helpful, and made the process a breeze. The entire time they made me feel comfortable and in good hands. An added bonus... they even washed my car inside and out. I highly recommend Caliber Collision! read more

Caliber Collision - Before - Body Shops Near Me - Albuquerque, New Mexico

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I had a minor smudge on the front fender. James was so kind and cleaned it and buffed it out, good as new in 5 minutes. Just a great surprise that I didn't have to leave the car and spend a lot of money. Highly recommend. We have had all of our body work done at Caliber. read more

If I could put zero stars I would. They had my truck since November 1, 2024. It is now April 7, 2025. They said that the expected completion date was December 5, 2024, 6 months later and I finally got my truck back. I spoke with Colin, but after several times I'd attempted to communicate with him, he stopped responding completely. I then was doing business with David. David was a good guy always trying to make things better, but his team is just downright awful. One thing was always missing, broken, or completely ignored. I honestly recommend go elsewhere to get your repairs taken care of. Caliber Collision on Dorado is completely crap. read more

Caliber did a great job on the repairs to my truck. The person who was my point of contact kept me update with progress and parts delays. Whatever was happening, I knew about it. They thought it would only take about 10 days, but two parts were on backorder, but they still kept me posted on the parts search. When they got the parts in, they let me know when the truck would be finished and they even ended up finishing it early! The work was great and the people were friendly. read more

I am writing to express my extreme frustration with the handling of the repairs on my Chevy Suburban at your Albuquerque El Dorado location. After multiple conversations with the General Manager, I am still uncertain when I will finally have my vehicle returned. The delivery date has been pushed back week after week for the past five weeks, for what should have been a straightforward front-end repair. Additionally, I am concerned about the charges being billed to my insurance, which total $15,000. Many of these charges appear to be for parts that were not damaged. Most recently, the delay was attributed to a camera calibration issue, yet the cameras worked perfectly fine when I initially brought my vehicle in. Why are they being replaced at all? These continued and unnecessary extensions, particularly for parts that did not require replacement, are not acceptable. I tolerated the delay for the hood replacement, but this ongoing situation has escalated beyond what is reasonable. I hope we can reach a peaceful resolution, but I am prepared to pursue legal action if necessary. The General Manager actually said to me. "You're lucky if it doesn't take 6 months!" read more

Great service from the get go . Everyone was great to work with. The job was done faster than I expected with great quality. Would definitely return to this location for future repairs. read more

Was passing through and someone rear ended me. I was referred to the Caliber Collision on Dorado and they were able to get me in fairly quick and get my vehicle repaired and had me back on the road in a few days. Thank You for the great service, and the CSR in the front is awesome! read more

Unfortunately this was my second trip to Calibers (thank you Albuquerque drivers) and they did as good a job this time as they did the last time. My truck was ready before they said it would be and it looked GREAT! They even returned my rental car for me.! Nice Work, Excellent Service and Quicker than Expected. read more

When I received my truck back it had a lot more things wrong with it than they fixed. I drop this truck off on a Tuesday they told me you would be done by the following Thursday of the next week. The truck was not ready until the following Monday. When I got the truck back it was far from complete their where parts not installed on the truck, broken items and items that had worked before I took it in that where not. read more

This shop has been my shop of choice every time we've had insurance claim over the past 15 years, even back when it was Danlar. They have historically done a great job and have had great customer service. As of late, in the last few years, the work is acceptable, but their customer service has completely gone down hill. The person who answers the phone is always nice. But the last two to three times I've had work done here the person responsible for my case was very difficult to get a hold of. Virtually ALL contact was me calling the shop and asking for him. Sometimes I'd get him, most of the time I did not. And I never got a call back. My vehicle sat for weeks while I assumed he and my insurance company worked out the details of the repair. Once I got a hold of him, NOTHING was being done. He was just waiting on my insurance company. No attempts to contact them or I to get anything done. Once we got things worked out, the repairs they quoted to my insurance company were completely excessive and way beyond what was really needed to fix the problem. My vehicle went it for a pretty minor repair (broken door lock and ignition switch), and the estimate to my insurance company was over $2600. The trust I had is gone. read more

Super friendly office staff! Very professional, the work they completed on my vehicle turned out great! I would highly reccomend this collision repair shop to all friends, family, and anyone else for that matter!! Thanks again Caliber! read more