My husband's car got hit by another car by the end of last year. But it's the other person's fault so the insurance company covered his cost, so he took his car to this near by Caliber Collision. A guy called Kyle managed the repair for his car. 2 weeks later my husband got his car back, but soon he found there was a wheel bearing problem for his car so he couldn't drive it. Then he took the car back to Kyle and ask him to fix it. But Kyle refused to admit it's actually his fault and he didn't able to fix the car. So my husband had no other choice but end up spending $500 at mechanics, the mechanic guy told him it was Caliber Collision's fault. Anyway, very bad experience with this place, such an asshole and irresponsible stuff member. Do not come here with your damaged vehicle, because they cannot fix it! You will lose more money! read more

the guys who work in the body shop are complete dick heads. they act all stuck up over phone acting rude and when you show up in person they are all apologetic. ABSOLUTE WORST customer service. read more

Picked up car and many imperfections!!!! Picked up my car from repairs; I stated the hood is off, but the shop communicated they didn't touch the hood nor do they see where the alignment concern is off, yet my paperwork stated HOOD w/ NOTE: dented/buckled from impacted. Right side of hood, panel piece that is lifted and not aligned nor fletched out, but shop communicated, "they don't see what I'm talking about." Underneath grill, dented from whatever machinery or tools were used, but shop communicated, they don't where they came from. Scratched on right side, yet was communicated, "it's just wax it will come off". read more

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I brought in my 1966 Shelby Cobra to get the trunk fixed and had a great experience from start to finish. The entire staff was more than helpful and made the process smooth and easy. John and Sal were especially great to work with. They were professional, friendly, and took the time to make sure everything was handled properly. I was in and out in no time. I will definitely be coming back if I ever need anything else done on my car. read more

Caliber Collision - 1966 Shelby Cobra - Body Shops Near Me - Anaheim, California

Came in for an estimate and both the manager and service advisor were very helpful. They offered me coffee while waiting and the price was very reasonable. I appreciate the quote and will be back to fix my car. read more

I'm very impressed with the constant communication extended while my car was in the shop! & I really appreciated how quick my intial consultation was. Very to the point. Thanks to Manny! read more

My car was in an accident and I took it to Caliber Collision. Raul Munoz helped me through the entire process! Raul was such a great help, he was constantly updating me on the process of my car! I really appreciate the support and attention to detail!! When I got my car back it looked just like new!! Amazing customer service and great work!! Thank you Raul and Caliber Collision!!! read more

These guys did a really great job with my car! Special shout out to Raul, who guided me through the whole process and made me feel comfortable. He was friendly and professional. Thanks again Raul! read more

The staff at the Caliber Collisions were AMAZING! Everyone was very transparent and informative during my service. I would highly recommend this location to my closest friends and family. Look forward to coming back in the future! read more

Phenomenal service and everyone at this location is extremely friendly. I've been recommending this shop to all my friends and family! Kyle and his team were extremely helpful and insightful. Thank you Caliber Collision! read more

I used caliber collision for my car. They did a wonderful job! They were kind, friendly, courteous, and did everything in a timely matter. I definitely recommend caliber collision in Anaheim Hills. They go above and beyond to help there customers read more

Caliber Collision - My car like new!! Very very happy:) - Body Shops Near Me - Anaheim, California

Came in for an estimate on the bumper of my 2023 Toyota Highlander. The manager Miguel was super helpful. He had his service advisor Kevin write up a quote and we dropped the car off. Got it back like brand new in two days. I would highly recommend read more

Amazing customer service. They were in my network for collision repair. They were able to fix the side of my car, all 3 parts that were damaged, and they didn't even need to replace anything. They went above and beyond for me. I will definitely be returning the next time I need body work. You would never be able to tell the car ever was damaged. On top of that, I brought up a concern to them as I picked it up, and they took it back and made sure I was satisfied immediately. It was a great value. On top of that, they finished my car 2 days ahead of schedule, which was excellent, because it helped me save money on the rental and I could get back to my work commute. read more

Manny was great!! It's never a fun experience having your car in for repairs but he made it positive My car was completed in less time and he updated me every other day My car looks great!! They even helped me with my rental car Overall a great experience Thank you read more

Service was world class, and very efficient. This team is great!! The gentleman Manny was super knowledgeable and his willingness about going above and beyond was incomparable. read more

Great customer service, great communication. Quality work done in a timely matter. Made it an overall great and stress free experience.

Terrible experience with Caliber Anaheim Hills. I had 2 repair orders, one covered by insurance and the other I was doing without insurance. I approved both, told them to do them together as I had a rental car to cover the time period. Well, after 17 days they phoned today and said the 1st order was done so come pick up your car. They said they had not started on my 2nd order since I didn't approve their quote. I told them what they quoted me ($3,200) and told them I clearly approved it. I went to their shop and they pushed me to close out the 1st order and pay them what I owed. I said I would pay them everything once they completed job #2. We got into an argument and the Manager said, "Well, take your car since we will not do the work on job #2; take your business elsewhere". I went home and had my son drive me back to pick up my car, but first phoned to confirm I owed them $1,346 out of a $6,722 bill. They claimed I owed them $2,424. It took me almost 10 minutes to convince them I was right and they were wrong. I will never go back there nor do I recommend them to anyone. read more

Great service and helpful team . Very quick and efficient to help customers in a pinch

I couldn't be happier with my car after the repair at this out body shop! Miguel went above and beyond keeping me informed every step of the way. I was actually able to get my car early and the work was 100%...! read more

Really nice service. Miguel really helpful. They fix the car so quick. I'm not wait for long time

My experience with Caliber Collision was awesome! Lisa was always updating me in the progress and my car was done earlier than expected! I do recommend this caliber collision to anyone. Thank you all for the help and good service! read more

This is my second experience with Caliber. Both experiences have been positive, circumstances that took me there aside. The staff is always professional and courteous. Brittney at the front desk is always friendly and helpful. Manny was my assigned estimator and he was always professional, thorough and knowledgeable. I appreciated his patience and all the time he took to keep me updated and informed. Excellent customer service. Highly recommend. read more

First thing the "manager" said to me was "I'm sorry they hired me a week ago and I'm having to clean up the mess that the last manager left me" and then never helped me after that, he sent someone else to me. They told me my car would be ready by a certain day, called them to make sure it would be ready and they agreed, I left work early that day to go pick it up only for them to tell me that it wouldn't be ready for another week because the "caliber guy" didn't come in. They botched my entire rear bumper, edges were scratched and my doors weren't aligned properly. They apologized and put me back into a rental for another day so they could get it fixed, came back to pick it up and noticed a small detail that was messed up and the guy helping me told me to "stop looking at my car" in a "joking" manner. come to find out the plastics they "fixed" weren't done properly again so now I have weird lines running through all 4 of my doors. Definitely never coming here again. read more

I crashed the front end of my mustang and brought it to this shop as a state farm recommend shop. I am glad to say the team here went above and beyond in accommodating me and my car until I was fully satisfied. The entire front bumper, driver side fender, rocker panel and hood had to be replaced. Now, I can truly say my car looks as good as the day I bought it brand new. Thank you for the stellar service, the manager Miguel was very transparent throughout the whole process. read more

Caliber Collision - After photo - Body Shops Near Me - Anaheim, California

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I now understand why my insurance company recommended Caliber Collision, from the helpful and friendly office staff to Manny who was so helpful in each step of the process. The body shop did excellent work, so happy with the results. I highly recommend them based on helpfulness, outstanding work and efficiency. World Class Service! (M Sharkey) read more

I have been in awe at the very helpful manager of this establishment, Mr Miguel Garcia, as well as one of his associates, Mr Gilberto Torres. The help they extended is beyond words. The workmanship is superb, the promptness and professionalism are unparalleled. I felt treated like a valued family member. Having interacted with these two fine gentlemen made me believe there are still good people left in this world. read more

I want to say thank you to Caliber Collision for all their help with my car repairs. Everything went really smoothly and the team was very helpful. I appreciate you all so much. read more

Reliable and responsive and State Farm approved and does supplemental repairs. I am so grateful for these guys.

I had a great experience at this body shop the customer service was outstanding. They went above and beyond to help me.

Last month I got rear ended and my insurance rerouted me to this caliber collision. Everyone was exceptionally professional. Brittney, the front desk coordinator, was kind and thoughtful. She made me feel welcomed from the moment I came in. When I went back to pick up my car she remembered my name and asked me about my dog who I had mentioned to her was not doing well. These little things that showed me how much effort she put into providing excellent customer service. Derek was the service advisor who kept me updated on the progress on the repairs. I felt like he went above and beyond for me and treated my car as if it was his car. He kept me informed and let me know what car parts were needed. The manager came out and greeted me and when I picked up my car and asked me if I was satisfied with the work done on the car. He personally walked me through and explained the work that was done to the car. I left satisfied and happy with their work. I highly recommend this auto shop!!! read more

We got a family car repaired here a few months ago after it was in an accident. We chose Caliber for their convenient location and affiliation with our auto insurance because we figured the latter would enable us to get our car back faster. Unfortunately, we were informed that the damage was worse than we had originally anticipated once we actually dropped off the car at the facility and it was stripped down for further inspection. As a result, the total job took two full weeks (Monday of Week 1 to Friday of Week 2), especially because they had to order some replacement parts and they couldn't start the ordering process until they actually had the car in their possession. They also don't work on weekends, so that's something to keep in mind. Despite the delays, I found the customer service to be fairly good and responsive. We worked with Oscar, who tried his best to keep us informed on the status of our car. I did have to initiate contact a few times to inquire about the status of our car, but once Oscar realized just how anxious we were to get it back because we didn't have a rental, he made a bigger effort to check in with us daily, which was much appreciated. Denise at the front desk was always kind and helpful, especially in providing us with all our closing paperwork and informing us of their warranty policy. Caliber guarantees any work they perform for life and you have the flexibility of going to any of their locations, should you ever need to. I'm glad they stand behind their work and haven't experienced any problems with our car yet, so...so far, so good! read more

Caliber Collision is the best, they are trust worthy, professional and did an excellent job on my car. Estimated Manny is the best.

The staff are great, I was kept informed through the repairs. The shop was able to complete the repairs a lot sooner. Thank you Caliber

Thanks to all very friendly and helpful staff ! Great quality work , would definitely recommend !

I just went in for an estimate with no appointment and Manny helped me out right away, great service.

Having to come here due to unfortunate circumstances is hard enough but I am so grateful for the staff at this location. They turned a negative experience into as positive of an experience as this situations could be. I was greeted at the front desk by a young lady named Brittany. She was so polite and friendly that I was already feeling at ease. It was just a smooth process overall. The manager Miguel was very professional, polite and informative. He assured me I was in good hands and I left satisfied. He was very thorough and knowledgeable. They were very quick and got the job done right just like their manager assured me. I would recommend anyone come here just from the service , great customer service and management! read more

If you're looking to get your car fixed hit them up and ask for Manny. He will take care of you

My experience here was great from beginning to the end. Manny displayed outstanding customer service. Highly recommend him to my friends and family. 10/10. read more

Excellent service! Kevin was great, he was very professional and kept me updated through the whole process. I am extremely happy with the repair work too. I would definitely recommend the Anaheim Hills location to a friend. read more

I so wanted to give this Caliber Collision a nice review but, in the spirit of being a respected and honest man with Yelp, along with wanting to help them with their future service, I must post accurately. First of all, my family, friends and the the department I worked with have happily done business with multiple Caliber Collision locations for several decades. This recent experience was not quite so positive. My vehicle was scheduled to be in their shop for a week maximum and I was promised I'd have my vehicle back in a week or less for fairly routine front end bumper replacement work and paint work. One week turned into two, two weeks turned into three, etc. This turned into nearly 4 weeks. I accrued a considerable rent a car bill for the duration. When I did finally get my vehicle back home, I noticed a spot on the door that appeared to have been shot with a paint spray gun! The door wasn't even a body part that was getting any work done one it. Rick and Mike were nice about it and said they would correct the mistake. So, they had me come back again to fix the mistake and promised it'll be done in the morning. Prior, I had previously been in contact with the car dealership that noticed and confirmed the paint job didn't match. After going back to Caliber and getting to see my vehicle in the vehicle in the bright sun with Caliber staff, I noticed the obvious painted front end difference. I had hoped they would acknowledge the additional mistake that they had painted the vehicle with the wrong paint that didn't match the rest of the vehicle! Although obvious, they didn't own up to it and stated, "The same paint on plastic bumpers always look different that paint on metal". I responded it didn't look different before and the bumper was plastic and body was metal. Eventually, they called out the employee that painted the vehicle. He came out and took full responsibility and admitted the error that It was a completely different paint with different color metal flake then apologized for it. I thanked him for his honesty and willingness to right a wrong. Again I had to leave my vehicle with them to fix another mistake. I was promised it back in one day. This turned into two days. I conveyed to them that accrued a big rent a car bill due to all the delays and mistakes. Even when asked, no offer of compensation was offered at any level considering they had my vehicle in their possession for over 30 day total. The manager at the car dealership said should have known exactly what paint color was needed based on the VIN number. I hope whatever problems there get worked out. It's been a very frustrating experience. read more