Great customer service! Derek took great care of us. The entire process was quick and super simple. Our vehicle was completed on time and definitely referring friends and Family. Thank you. read more

Good quality repair they fixed my truck ahead of schedule which was good and they were very informative about the process and they let me know every step of the way. The Value of the repair read more

DO NOT TAKE YOUR CAR HERE! AAA my insurance company sent my car here and they did a horrible job, gave me my car back a mess, I had lots of gas in it and it was almost most on empty when I got it back. It smelled like wet strong paint when they gave it back to me and when I got home the hood had lots of gashes on it like it was still wet and deberé hit the hood. Mike Lopez the horrible rude unknowable guy got very angry when I took it back, denied they did that and said to call to call my insurance. Very unprofessional people at this shop.And they do very bad work. Megan at AAA WAS NO HELP EITHER. Frustrating how bad customer service is nowadays. But this place is the worst!! read more

Calibers I had the best service at Calibers Kevin helped me with the repair process from day one. He was very professional and answered all my questions and kept me updated every day with the status of the repairs on my car. He went above and beyond when it came to customer satisfaction. When I picked up my car it looked like new, cleaned polished and looked amazing. Thank you Kevin for everything. Great job. If you want your repairs done right and in a timely manner, with no worries what do ever, this is the place. Very highly recommend. read more

This Caliber Collision is the best! They've never done me wrong. Always a nice environment and very communicative. Kevin is especially amazing. Give the whole team raises please and thank you. read more

Quick fast and friendly they got the job done .They work well with insurance companies and maintain open communication..the car looks great! Overall, I am a fan. I am not sure about pricing, as the person at fault had their insurance pay the bill. read more

Caliber Collision - Body Shops Near Me - Anaheim, California

Thanks Caliber Collision and most of all thank you Raul for the extraordinary service! Theses guy's kept me in the know every step of the way and even kept the fire under the insurance to keep the ball rolling so I was able to get my claim going and over with ASAP! read more

Caliber Collision - Body Shops Near Me - Anaheim, California

I was referred over to Caliber from AAA after an accident I had due to them being a preferred vendor. I was really disappointed in the outcome of my referral this time (last time there were no issues). After a week of my vehicle being in this shop I was denied service by Caliber and was told that even if I had not gone through insurance there was no chance that Caliber would fix my vehicle. My disappointment lies in the fact that it sat at the body shop for an entire week before this, and I decided to take matters into my own hands and take my business elsewhere for a second opinion. I have used Caliber in the past and they were fine, however I don't think I'd return to this location again or use Caliber in the future due to my negative experience. read more

Love the work they did on my car do to the body work, but disappointed in the fact where my car damaged was, why didn't they expect everything to avoid the hassle of me and my insurance going back and forth read more

Caliber has been very professional and helpful throughout the whole process. Kevin was very informative, and communication was on point. He updated me of the work being done and the whole process was very clear and on time. I had issues with my insurance company covering additional work needed but Kevin and the Caliber went above and beyond to cover the additional work at no cost. Hopefully I wont have to bring in my car for another accident in the future but if i have to I know this place can be trusted to do great work. read more

My back glass was broken, Raul at Caliber helped me take care of the matter the same day. He is professional and courteous =) I will definitely use them for all my automotive needs. read more

I was involved in a 3 car fender bender (I was the middle car) and had to take my car in to their shop right before the Christmas holidays. Kevin and the rest of the team were very responsive and kept me updated as much as possible. It was for sure a challenge due to the material shortage along with COVID conditions but Kevin was able to get parts sooner than the projected completion date (1/21 rather than 2/4) and got me on the road! Thank you. read more

My insurance referred me to Caliber Collision after a homeless guy jumped out from behind the bushes and threw a bottle at my side door of my passenger car door...causing over $1,000 worth of damage. I made the appointment with them and they took care of everything including the rental car. My car looks just like new. We have used this location before and always have had a good experience. read more

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Took my Son's car here for repairs, they did a great job in a very timely matter, keep me up dated every day on the car! Thanks for the excellent job !! read more

While this review only has to do with a conversation over the phone, I wanted to express my appreciation to Mike Lopez who shared his knowledge with me regarding the possibility of getting my car painted overall when I bring it in for collision repair in the near future. (I was surprised the helpful person I was talking to was the "dreaded Mike Lopez" that Rubi R. said was "horrible rude" in her Yelp.) I'll come back to update after the repair happens. read more

Don't use this facility at any price. Lies lies lies, I received no communication at all. Work not performed as promised, parts not involved replaced (insurance fraud) and Kevin had the nerve to say they were approved by me, funny how phone records don't lie only Caliber Collision. read more

I don't usually do YELP reviews unless I have been WOW'D by customer service, but this one takes it. I just want to say that this customer service was A1! *clapping hands. Thank you Caliber Collision, Joseph, and Denise for the support. 10/10 Recommend read more

Last week I brought my brand new Acura into this caliber collision for a scratch that someone made on the side of my driver door and the EMPLOYEES here are so nice! From the very first person you see at the front desk named Brittany to the service advisor Derik who literally walks you through the whole process. To the main guy the manager Miguel who takes his time when it's busy to come out and greet you personally and let you know what exactly was done. I had such a good experience and definitely recommended them to my family and colleagues. read more

I was on the freeway at 2:00am when my car hit and ran over something hard. I file a claim with my insurance company. In the past, I have taken my car to Caliber Collision because there work was great. How times have change. I took my car to Caliber. They only had the car for one day. Caliber would not do any kind of work because they said my car had prior damage. I was very upset so I got a 2nd opinion at Hadley Auto shop. They did a tear down and found $1,900.00 in supplemental damage. After two weeks, the insurance company sent out there own advisor. My adjustor said to me that she was on the same page with Hadley Auto and sent payment. I would not have given one star if it was up to me. I will never take my car back to Caliber. They waste my time. Please do your homework before taking your car to Caliber. read more

Quality work and openly communicated with me on the progress. They made my truck look brand new

I brought my new truck to this location for a simple insurance claim. I left with a truck that appeared to be repaired by my middle school son. The repair to my door for a simple door ding required quite a bit of paint blending. I agreed to the work but was not prepared for how incompetent the employees are at this location. My brand new black paint was swirled so badly. Although my service rep was very polite, that does not make up for the absolutely horrible result. The manager was very understanding and offered to have his "guy" polish my truck. Unfortunately I had zero confidence they could do a competent job and chose to use someone I trusted. Much to my disappointment, Caliber was only prepared to offer"some" assistance to repair the paint if I chose to use someone I trusted. I had to spend $700 additional to have a professional fix the paint correctly. I'm still left with damaged window seal, damaged mirror(overspray that appears to have been removed with sand paper and damaged trim from not masking properly. My advice is to keep shopping for your repair needs. This shop is horrible. read more

Caliber Collision - Body Shops Near Me - Anaheim, California

This body shop will always get my business! Not only were they extremely friendly but they were fast and efficient! when insurance decided they wouldn't cover a portion of the repairs they gave me the beat price with discounts and kept the price on that repair low! When I got home and saw a scratch that looked new they took care of it the same day at no cost to me! i HIGHLY recommend you give them your business! They are extremely honest and have great customer service! read more

I had to the have warranty work done on my truck. The initial work was done by another collision shop and due to the less than exemplary experience with them l decided to take my truck to Caliber collision in Anaheim Hills. From the moment l walked in, the receptionist was pleasant and welcoming ( l walked in a half hour before they were to close). She obtained my info and assessed my needs and advised me that her manager Raul would be out to see me. Raul was awesome, he tried to address the issues l was having with my truck on the spot so l wouldn't have to come back unnecessarily. After looking at my truck he advised me that l would have to leave the truck with them so he could take a more in-depth look at the issues l was having. Raul worked with me and accommodated my schedule. After dropping the car off in the morning , Raul called me at noon telling me everything was fixed and l could come and pick up the truck. Even though this was my first time at this shop, he treated me like a long time customer. His shop was expedient and the work was excellent. I honestly wish l had come to his shop initially. They care about their customers and the reputation of their shop. I would recommend this shop as they've earned my business. Thank you to Raul and his staff who helped turn an unpleasant event into a pleasant outcome. read more

Had about 8K of damage to my leased, Honda Clarity. They did a great job of assessing the damage including what you COULDN'T see. They gave me a "worst-case" finish date then beat it by almost a week. What I liked most? I got a phone call every other day giving me an update on where we were in the process. They even delivered it to my home when I had issues getting in to pick it up. Just GREAT follow-up. Work was impeccable. read more

I can't think of anything I dread more than dealing with anything related to the car industry, but Raúl and staff at this location went above and beyond with the work done on my truck, the body and paint were immaculate! Work was done in a timely, prompt and professional manner, Highly recommended! read more

I was rear ended and car had over $4000 in repair. Caliber estimated 2 weeks to completion. I was appraised of progress every 2 days via email and live calls. Work was complete in 9 days and car looks better than before the accident. From the front desk to the shop everything done courteously and professionally. Totally satisfied couldn't be more pleased. Job well done!! read more

I would highly recommend Caliber Collision to anyone. Kevin, my estimator was pleasant to talk to when he evaluated my car. He gave me his thoughts on how it was going to get fixed. I had a gash in the fender as well as it came off the bracket. I dropped it off on Friday so they could work on it first thing Monday. Kevin kept me updated with how it was going continuously. He always asked for permission. I ended up with great service, great customer service, got my car back earlier than expected and on the nose with the estimate. Thank you Kevin! read more

Amazing experience at this location. My mom was in an accident and was leaving for a vacation, so trying to find a repair station that could work with her (and I) to get her vehicle fixed while she was away in another state was not an anticipated chore. Oscar and Jonathan not only took care of her and me, but the experience was not even close to the expectation I had had. Not only was her car done a WEEK early (and looks like it just left the showroom floor), but they worked with me to find a solution to the pick-up situation. I cannot say enough wonderful things about this shop. With family in both automotive and insurance fields, this place ticked all the marks and then some. Will definitely be using this shop for all repair needs. read more

I just had a scratched back bumper, they said it would be done in 3-5 days. I called halfway through to see how it's going I end up finding out the original estimate that they gave me they now change from $700 to not to be $10,000 worth. They started working on it working on it with out my permission. They did extra work they didn't need to do and my insurance went higher because their quote went up! They are also bad at updating me on anything. They kept giving me a vague terms of when my car will be ready. So the day they told me it was going to be ready I just showed up and waited TILL PAST CLOSING for my car. M Don't go to them. Save your time read more

Awesome service with great staff. Had an accident to my car and they treated me really good. Ask for Raul! He was friendly and treated me really well. read more

Caliber Collision - Body Shops Near Me - Anaheim, California

Brought my car in November 15th and got it back January 15th... so much back and forth communication with terrible communication on their end. Then eight months later the same light has been on my dashboard ever since these guys messed with my vehicle, and never fixed the original issue. Not to mention my IPhone car charger was swapped out with one from 2012 that's all chewed up. You're going to not fix my car, have it for months, steal my belongings and replace them like I wouldn't notice? Real scumbags here read more

Service was amazing! Staff was great. Oscar kept me informed throughout the entire process. Seamless process with my auto insurance company. High quality of work and they over delivered, they finished my car two days earlier than expected! I highly recommend them! read more

The team here at Caliber did an amazing job repairing my Toyota Rav4 after a rear end collision. The team was extremely polite and very knowledgeable about what type of repairs my vehicle would need. They kept me well informed of the status of my vehicle and even stayed late for me to pick up my vehicle. A big Thank You to Raul and the rest of the team at Caliber. read more

I brought my car here because I got backed into and the whole right side of my car was dented in with scrapes in the passenger door. When I dropped it off, Kevin helped me out with a reasonably priced estimate. I originally took it to another body shop but what they asked was crazy expensive. Kevin helped me out through the whole process and kept me updated with all the repairs. He even got my car finished for me early then planned because he knew I didn't have a rental. Also, when I went to pay he had taken off some charges so needless to say, I was very happy with my service at Caliber Collision. I highly recommend! read more

I've never been into an accident before so this whole process is new to me and very confusing but the staff at caliber collision was very helpful in getting an estimate for my rear bumper One of the guys in the office came out and took pictures of my vehicle and Denise at the front desk explained how deductibles work better then my insurance So all in all a good experience read more

While coming here wasn't what I wanted, my experience was FANTASTIC and I would recommend CC, Adrian (my point of contact), and the front staff went above and beyond. I got updates 2x per week or more. My car was done a week early and looks so good! They worked cohesively with my insurance and enterprise for my rental. I couldn't be happier tbh. read more

"::A::" "::W::" "::E::" "::S::" "::O::" "::M::" "::E::" Adrian was excellent in keeping us posted on the work. They did a quality job on the repairs. The van looked brand new. They worked closely with the insurance company and we didn't have do anything, but pay the deductible. They made our experience less stressful and can't thank them enough. We were so impressed by their professionalism. read more

Got my right back end hit and took it for repairs here. Jenni and her team were great. They had my car towed to the shop, picked me up and helped me with getting a rental. Was kept up to date on repairs. It's been about 6 months and car still looks great! read more

Caliber Collision - Before and after - Body Shops Near Me - Anaheim, California

Car was repaired by Caliber after a front end collision. Looks BRAND NEW. Service was excellent, EASY process from beginning to end. Won't go anywhere else! Thanks for taking such good care of us Oscar! read more

Used them for the first time just recently. They have an agreement with my insurance carrier, which made the process go very smoothly. They delivered my car before the promised time and the quality of the repairs were excellent. Hopefully I won't have to go back anytime soon, but if I do at least they make a bad situation a little easier to deal with. read more