Before I get into my experience with Caliber Collision in Falls Church, I just want to say that I'm one of those people who usually never writes a review, regardless if the experience was exceptionally bad or exceptionally good. I use yelp more than enough to read about other people's experience at restaurants, stores, etc. but I didn't even have an account until I created one just now to write this review. Anyways, on to my absolutely amazing experience with Caliber Collision in Falls Church. Recently, the front bumper on my 10 year old little blue car started coming off. In fact, when I first noticed it, it was after driving from D.C. to Charleston for a small vacation. My fiancé had just backed up from a driveway that was raised quite high, and it essentially caught and pulled the bumper out from under itself. It looked like it was going to fly off at any moment. While we were able to push what we could back in a safely made it back to D.C. a couple of days later, we were quite worried that it would come off one day, so it was a top priority to get it fixed. We actually went to the Caliber Collision in Fairfax first to get an estimate, since we wanted to know just how much this would cost us. And while it was cheaper than what we had mentally prepared for (after reading how much it usually cost to replace a bumper) it was still a pretty penny. I wasn't thrilled at the prospect of paying for some of the work they listed (again, it's a 10 year old car, I don't expect it to look like brand new). Even so, we decided to just bite the bullet and accepted the fact that we would have to pay a few hundred dollars out of pocket for this fix. However, out of sheer laziness, we told them that we'll take the estimates to their site in Falls Church, which is closer to our home. That's when we received an exceptional experience. We had made an appointment to drop the car off in a Friday at 7am. According to the estimate, it would take at least two days to fix the repairs, so we wanted to have it done during the weekend when it would be less problematic to our work schedule. So this morning, we arrived at 7am. The sun wasn't even up yet, but we were greeted by Ryan, who was as awake and chipper as anyone could be that early. We told Ryan that we had these estimates, and that we were just hoping to get it done as soon as possible. It would have been very easy for Ryan to have just said "Okay, great! We'll call you when it's done", but instead he questioned on whether or not we really needed all the work that was listed (especially since we were paying by cash, rather than through our insurance). He actually asked us what we wanted done and what our priorities were and that's when I told him that we just didn't want the bumper to come off and that we're actually saving for a wedding so if there's anywhere we can save money, that would be great. After taking a quick look at the car, he told us that he can save us some money (as an early wedding present) and that it would actually be done by noon the same day. We were honestly quoted surprised by that, and so excited at the prospect of having the car back before the day was done. True to his word, my car was done and ready to be picked up by 12:30 that same day. Not only did he save us a bit of money by realizing that we did not need or really want all the bells and whistles to be fixes, he even buffed what he could, free of charge! Now the car honestly looks the best I have ever seen it and I'm no longer worried about the bumper flying off on 495. It's all thanks to Ryan and the folks at the Caliber Collision (IN FALLS CHURCH). They actually care about what's best for you and your situation and will do what they can to make it work for not only their business, but also their customers. If you ever need some car repairs done, I would tell you to go here! They have definitely won my fiancé and I over and we now know where we'll be going the next time we have some car problems. read more

DO NOT GO THERE!!! I'll start with the positives, but I have to say, I'm filled with regret and disappointment, to say the least. Despite their good customer service, insurance collaboration, and certification from my car manufacturer, I deeply regret choosing this auto shop. It was a horrible experience I feel I should share. Here's where things went awry: I have one-year-old Volvo and I was involved in a car accident a few months back, resulting in cosmetic damages. I entrusted the repairs to this shop, expecting a straightforward fix. However, the experience turned into a nightmare: Upon receiving my car after 4 weeks I found it in a really dirty condition inside. There was dirt, dust, and residue mostly around the areas where they worked. It was petrifying! The quality of the repairs was subpar, with noticeable misalignments. Shockingly, they inflicted new damages on my car, both inside and out. Interior parts were missing and broken. My interior bore stains and scratches. They botched the driver's window, causing it to squeak horribly during operation. This was shocking and it is pretty bad since it wasn't something that needed fixing. Also, there were spots of paint primer on the window in addition to the rest. Some parts were not replaced as promised. For example the side mirror. How can you miss a whole unit? They painted the doors but missed the door handles. To top it off, water was leaking into the trunk after I went to the car wash, revealing inadequate repairs. They even disposed of personal items I left in my car. Adding insult to injury, they misplaced the model badge and omitted the trim badge altogether. Upon my return with a detailed list and photos, they had my car for another 2 weeks. While they addressed some issues, others remained unresolved, including the window problem and persistent misalignments. The misplaced badge was placed at the right spot and the omitted one was brought back but just half of it. This is a true testament that there is no attention to detail and the quality control is just not there. In short, this experience has been a debacle, leaving me with a profound sense of disappointment, regret, and stress. Please, if you're considering this shop, think twice! read more

I could not be more pleased with the service I got at Caliber Collision. I was involved in a nasty collision that caused severe damage to the body of my car. It was the first collision I had been involved in, and I was quite shaken. Everth, the gentleman who I interacted with from start to finish was very understanding, and set my mind at ease greatly. He explained what the inspection would entail, and noted any potential problem areas that might be uncovered during repairs to make sure I was fully aware of the scope of the potential repair, as I was paying out of pocket (no collision, d'oh). He reached out by email and by phone with the estimate later in the day in order to ensure that I was made aware ASAP On receiving the estimate, even though Everth went out of his way to try to cut me a deal, the cost of repair was too high and I elected to sell the vehicle. Everth proved invaluable again, offering me the contact information for several yards his team uses, and I got in contact with one of them who offered a very fair price for the vehicle. The vehicle was picked up and towed from the Caliber lot, with no hassle and no fuss. Everth and his team were most gracious, extremely helpful and highly communicative through this whole process, even after they knew I would not be a customer. I would highly recommend Caliber Collision, and intend to return for any repair work I need on further vehicles. The staff and Everth in particular were outstanding, and I know that if and when I have to return to Caliber for repairs, if they treat me anywhere near as well they did when i was not a paying customer, I shall be a very happy driver. read more

This body shop at 4068 South Four Mile Run Dr Arlington VA, has changed for the worst. In the past have used Them for an estimate and They were right on point about the entire experience and was able to walk away with a written estimate. Must say that I understand the pressures everyone has to deal with due to pandemic times and was willing to have more patience in all My dealings at Their body shop. My very bad experience last week has prompted Me to give this guys a bad review. Estimator person, was at lunch and not on time, ok no problem, but the men had a bad attitude at all times. He treated Me as if I was lying about damages to My vehicle, was not listening to Me telling him about damages that had occurred, was very doubtful about My accident event and most importantly; he let Me walk away without written estimate. To add to insult he never followed up with any phone calls or emails. Repeated communication attempts by Me were a waste of time and has taken Me over one week to squeeze verbal report from His office. Will write to State Farm Ins. to report this recommended business partner shop to Insurance Company. Go somewhere else and always do Your shopping. Good Luck read more

I've never had a repair experience as professional and seamless as this one. We needed our entire bumper replaced due to someone's careless driving in a parking lot, and our bumper had a protective coating on it which had done such a great job of protecting it over the years. We were steeling ourselves to sacrifice the coating in order to get the bumper repaired. Both our dealership and GEICO suggested Caliber Collision. First of all, I was able to obtain a "loaner" rental car during the repair and was completely checked in and on my way within literally 10 minutes of arriving at Collision. The repair was done in a timely manner, and I was given updates along the way. And both GEICO and Caliber made sure we received a new protective coating on our completely new bumper. They went above and beyond to make sure that the car was returned to us in the same condition that it was in before the accident... Great work and fantastic customer service. read more

Amazing customer service. My commuter car was tagged by a hit and runner drunk driver while parked. The back rear light assembly was shattered -- and a few dents and rips. All's I wanted to do was get it to pass inspection -- since it has $150k miles on it, it was going to be all out of pocket. Met with Evereth -- he told me just go find a rear light assembly on EBay and we'll see if we can't just pop it in. It wouldn't be pretty, but it'll work. Well I did, and Louis did an amazing job getting it in and even patched a hole up with some body glue.. Most amazing when I tried to give them a bit of money, Evereth said "Hey, these are tough times for everyone. This was an easy job for us -- keep your money." Now that's amazing. I hope I never have to be back, but if I do, I know where I'm going. And I just passed inspection! Thank god I wasn't out $500! Appreciate you all! read more

My experiences with repair shops have never been good; 1. You are dealing with insurance companies 2. Repair shops have no customer service. All of that changed since I went to Caliber Collision in Falls church, the Receptionist was very professional over the phone and very knowledgeable on the process I need to complete with the insurance companies. The next day I dropped my car off and met Mike and Roxanna. Roxanna the receptionist once again impressed me by thoroughly going over the paper-work and expectations. Then I met Mike, my consultant. Mike explained the repair process from A to Z, he also had my rental car already to go. The work was completed on time and it was done correct the 1st time. I hope that I wont be involved in another fender-bender but if I do I definitely going back to see Mike. read more

I want to give a shout out to Caliber Collision for great service! The on-line estimate process was easy with a good response time. When I took the estimate to the shop, Ryan did a thorough examination of the damage and explained the repair process in detail. He was upfront about the cost as well. My service technician, Jose, was a delight. He called me every couple days, while my car was in the shop for a week, to update me on the status of the repair. (An entire week of repair time was the only thing that did not meet my expectations.) Jose was very polite, respectful and attentive. Overall, I am pleased with their work and customer service, which was much better and far more personable than Caliber Collision Tysons. They also provide complimentary transportation, which was a plus! read more

EXCELLENT workmanship and superior customer service. The entire staff was extremely professional and kept me informed weekly of the updates and progress via personal phone calls. The service they provided was exceptional and they care about the quality of their work and that you, the customer, are fully satisfied and pleased with the final results. My vehicle had been to another shop that did not pay close attention to all details of the repair both big and small, which is the complete opposite of this shop. Evereth and Jose are friendly, professional and extremely knowledgeable about their jobs and completely understand quality customer service.They restored my vehicle back to the factory state and were extremely precise and thorough. The service and workmanship is unrivaled. They read more

If you're in the unfortunate situation of being the victim of a car accident, look at the bright side: the person who rear-ended you might have GEICO. :) While taking my Optima to Don Beyer Kia in Falls Church for service, I noticed a Caliber Collision center next door. Turns out that this Caliber location had something called GEICO Express Lane Service -- and an on-site Enterprise rental car rep. Mike at Caliber, Casey at Enterprise and my GEICO claims rep, Doug T, exceeded my expectations. Huge props to the Caliber body shop team -- they made my Kia's rear end look like new, and completed the work sooner than expected. FYI -- Caliber Falls Church has a State Farm one-stop shop as well. Thanks for the great work and great customer experience! - @CommunityDeb on Twitter read more

Caliber collision had exceeded my expectation. Usually, most of the body shop does not provide professional services as Caliber collision did on my incidence. I brought in my car in a day for an evaluation/estimate - they acted immediately working with my insurance and explained what to expect. My car was vandalized lots of damages all around the E350. They made my car as it came out of the dealership new. They worked on every minor details including the door seal, sensors and made it perfect. The General Manager was quite polite and professional. There communication of the car progress was excellent. I highly recommend this location for a good experience where you will walk out with a renewed car with a big smile on your face :) read more

I was in an incredibly odd situation after being rear-ended needing to move faster than the slow pace that the insurance process was moving. While I did not end up getting work done at Caliber Collision as I learned enough information to deduce insurance would declare my car a total loss -- I learned a ton of information from Caliber Collision. Annabela was super helpful even calling the insurance herself to check on the process given the odd situation that I needed to come in before insurance issued them an assignment. And Drew explained how the estimate and total loss valuation would work and provided me with very useful information for me to make decisions ahead of the insurance company's decision process. Thank you! read more

Caliber Collision was exceptional, especially during this hard and crazy time of the pandemic. They were flexible, patient, and worked hard to get my car working again. They worked with us on pricing and had EXCEPTIONAL customer service. When I came to pick my car up, Everth met me in the lobby and explained everything he did and why. He also reiterated that the work was under warranty and he wanted to make sure I had everything needed. They even vacuumed and washed my car (I have 3 kids so this was not an easy task). It's been a long time since I was this happy with an auto shop. I highly recommend Caliber Collision and can guarantee I will be going back. read more

A neighborhood service station recommended Caliber Collision in Falls Church for body work. I stopped by last Friday morning, without an appointment, to get an estimate for a small repair on my front bumper. The manager, Everth, looked at my car right away. It wasn't worth it to me to pay for the full repair, but Everth understood I just needed the edge of the bumper secured, and offered to make a small repair at no cost. He and the mechanic, Ali, did an excellent job and I was out in a half hour. I was very grateful for the excellent service and will definitely put Caliber first on my list if I need body work in the future! -- Sarah read more

While it's not a fun time when having to get an estimate and repair for your car after an accident happens, coming here to Caliber Collision made the whole process smooth. The coordination with the insurance company was done in advance, and Caliber was ready to go for us. Michael C. was our contact and his estimate was spot on with regards to timing. He went above and beyond to take care of us and he really wanted to make sure we were happy with everything - and we were. The repair was great and the car looks better than before the accident. Should we have the need for repair work again, we know who we'll call. Five stars for sure! read more

This place provides the best service that anyone could ask for. I walked in and didn't have an appointment but I had to wait for barely 5 minutes. Doug helped me fix my car. I had scratched it and I honestly thought that I would need to replace the doors or something expensive. But he fixed it in about 10 minutes. I usually have bad experiences when i have to get anything done with my car. Doug was so patient and he answered all my questions (even some stupid ones) without making me feel judged. I would recommend this place to everyone. They're really nice, quick and efficient! The best people i have dealt with for my car. read more

Can't say enough about these guys; at least at this location. From the front desk (Annabella) to my estimator, Everth, the service was great. Arranged for Enterprise to pick me up, drop off the rental at the shop, no fuss. Work was done ahead of schedule and they kept me informed all throughout the process. Once they started repairs, they found some additional damage and worked directly with my insurance company to get it resolved. Work done was great and my car looks like new again. They even arranged for a guy to come and look at some door dings and gave me that estimate. Very satisfied and would go there again. read more

I made the mistake of looking away from my exit from a parking garage, and BAM! Into a column (which did not move) right at the driver's side front axle. Axle bent, had to be towed, body & mechanical damage. This was on a Friday, & by Monday mid-day we had an estimate & they projected 2 weeks to complete (4/6). Evereth & Mike were awesome, kept me informed the whole time by text & phone calls, & finished the job early! Got my car back today, 4/3 - it looks AWESOME, was cleaned inside & out, & drives like a dream! I HIGHLY recommend Caliber Collision for any accident repairs you might need!! read more

Really fantastic shop. I was rear ended last month and I was DREADING the experience of getting it fixed. However, Caliber's technicians were so professional and courteous. They called me consistently to update me on the progress of my car, and I never felt like I was chasing them down for information. The car was returned to me clean and like new. The also are open 7am to 7pm making it much easier to call them before/after work.I feel like they actually cared about me and my car, and I was not just another dollar in the register. 100% will use them again and recommend them to my friends. read more