I did NOT rate caliber collision in the astrodome area as a 5 for their service or attention to quality control regarding the relevant "completed" doors replacement & repairs. If the previous review is a 5 star in my name, it is bogus & not from me. However I DO RECOMMEND Jr's PAINT & BODY AKA MAIN STREET PAINT & BODY, 2403 S MAIN ST, PEARLAND, TX 77581, 281-485-8542; Ask for Chris or Jr. Not only did Chris explain all they would do but did it and it was ready the next day. If caliber collision had done the 'simple' air n water tests for leaks or driven the vehicle as they claimed they had, they'd have known whether their work was at least satisfactory. I should have taken my 2015 Toyota Highlander here in the first place as I ultimately did. They previously did an excellent paint job for my 2006 Toyota Tundra which also looks brand new n drives great. read more

Came in for a quote for a fix. I've used them many years back, and they did great. It seems that their business model has changed more recently. Walking in I was greeted at the front. When inquired about getting a quote for my fix, they let me know it's by appointment only, and they are only accepting insurance claims. No out of pocket. THIS IS A BUMMER. It was nice having a full service center in my neighborhood. They have always been good for my fixes. So while I still recommend their work if you have a claim, I am bummed that I can't get out of pocket /other work done here anymore. Why three stars? Because they took out useful services that I needed. I'll still come here for insurance claims if they happen, but I can't get what I currently need from here anymore. 3 is still solid for the necessities. read more

Caliber Collision is an absolutely excellent repair shop! Thank God the person that hit my car had Geico insurance and Caliber Collision was one of the places listed. First stepping into the place early in the morning, i was greeted with a smile and fresh popcorn. After filling out some paperwork and making myself a coffee at the coffee bar, the receptionist went back to get the Gieco agent. Enterprise Rent a car also used the same reception desk and asked if I wanted to see the rental already ready for me! I was escorted to a new 2019 Toyota Corolla! It was a pleasant surprise. I have never really driven a new new car before. I had to sign for the rental all through an ipad and it was so easy and streamlined! I loved Enterprises process! I should really write a review for them after this one! The Geico Adjuster was already inspecting and marking my vehicle by the time me and the Enterprise agent got done. She went through all the steps that my car was going to go through. She introduced me to my personal Caliber mechanic that would be with my car and communicate with me from step A to Z. I was so pleasantly impressed and surprised by such good customer service! I was in and out in under 1 hour and was able to make it to work on time! I opted for the text updates. I would get texts once a day every day until the vehicle was ready for pick up. It took a little over 1 week and communication never stopped within that time. It was ready in 10 days... only 3 days more than they first estimated, which was okay, they kept me in the loop the whole time. I dropped off the rental, no questions asked, my vehicle washed and waxed was waiting there for me. My personal mechanic was waiting for me in the lobby and walked me out to my car. We did a 360 and explained everything that happened. The outside was washed and waxed. The interior was vacuumed. The engine bay was also washed. This whole experience was Grade A and top notch. This is why I give them all 5 stars! I would definitely recommend this business for anyone looking for car work. read more

The customer service here is horrible. When I first walked into the facility no one was in the front to greet customers. Then a guy comes out with an oversized black shirt on and ask can he help me. He had nothing on to identify himself as a Caliber Collision employee. The manger Darryl walks out and asks him what I needed and then went back in office. I guess he was busy! He wasn't. Another guy comes out and I explained for the second time why I was there. He checked out my vehicle and said he would send me a quote by the end of day. I never received it. I called the next day to inform him and it's 4 days later and I still haven't received a quote. I decide I am going to take my money elsewhere! read more

If I could give this place 0 stars, I would!!! My car has been sitting in this facility for over THREE months now after an accident that I've had. The damages were minimal, but there were parts that were on back order in which I understood. This place kept giving estimated pick up dates that were suddenly pushed back as the date came without any notification. I have tried to be patient with these people, but they are SO unprofessional and UNreliable. It has gotten to the point that my FATHER has had to search around all call places himself to find the part that is in need. My dad has finally found the part, and brung it to Caliber's attention so that they may order it only to find out that this SAME company has sent them the needed part over a MONTH AGO! Caliber Collision tried to lie and claim that they did not receive it, but the company had receipts that CALIBER signed for the part upon delivery over a month ago!!! SO, my car has been sitting in this shop an EXTRA unnecessary month due to the worker's negligence. I have been having so much trouble finding ways to work when I could have been had my car!!!! This place is TRASH and i do NOT recommend. It should not take for the customer to go out and do THEIR job and find parts. 0/10, do not recommend. Take your money elsewhere where they care about you and your vehicle! read more

From the moment I pulled into the driveway I knew this was going to be a different experience and they did not disappoint. I was serviced immediately with a warm welcome and the friendliest service. I was dropping my car off and had a sense of comfort that everything was going to be alright. read more

Everyone was friendly and the service was great. They ended up moving my vehicle to another location to get the repair done quicker as they were backed up (with my permission of course). However, my main reason for leaving the review is the front desk person. I believe her name is Ruby. She remembers everyone by name as soon as you walk in the door, which that in itself is a customer service quality that you don't see anymore, and is just an all around helpful and friendly employee. read more

Evidently this location has made enough money and do not need any additional customers! Horrific customer service!!! I spoke with a young lady by the name of Crystal (I believe that was her name). They had made arrangements for my vehicle to be picked up. After several hours of waiting I was informed by Crystal to make other arrangements because they are closed and hung up on me!!! SAVE YOUR SANITY and GO ELSEWHERE!!! read more

The whole team was so amazing! Caitlin was so patient and worked tirelessly to get the job done ahead of schedule. They updated me frequently and answered all my questions without making me feel bad. They worked seamlessly with my insurance to make sure things were done quickly. I couldn't have asked for a better experience or team. Would 100% recommend to anyone needing repairs. read more

I can honestly only give this place any stars, because the manager, Daryl, was a nice guy and took the time to speak to us. Otherwise, I'm not sure that I would've given any stars. My teenager was in an accident. Our insurance company had Caliber listed as a preferred mechanic. When picking up the car weeks later, the air conditioning isn't working. When the car was taken in, it worked. Now it suddenly doesn't work. Caliber looked at it and doesn't take any responsibility for the compressor not working. When we returned to get the car. I wanted a better explanation of why the compressor worked when we brought the car in and suddenly didn't work anymore. The guy that I spoke to, Tommy, was very nasty. I was frustrated, but I didn't yell or cuss at him. In the midst of a frustrating situation, I would expect better treatment as a customer. He was trying to say that we were not being honest about how the AC was working when we brought it in. He made statements about living near to us, and I don't care about that. After making the statement, he then says that he doesn't care either. Now, why would you speak that way to an already frustrated customer. I used Auto World when I had an accident. They did great work, it was timely, and they treated me respectfully. read more

My car was hit in a parking lot in May of this year, and the person who hit it left no contact or insurance information. This Caliber Collision location was on the list of body shops provided by GEICO and had a good rating on Google, so I chose them to repair the damage to my car. Big mistake. They not only did a poor job on the body work and left the paint with an orange peel finish, they also damaged the dashboard of my car by making two straight 6-8 inch cuts near the airbag on the passenger side. I contacted them about the damage to the dashboard and drove back to show the damage to the manager, Sam. He acknowledged that the dashboard was damaged while at their shop and said he didn't know how it happened but that he would send a guy from a dashboard repair business to my home to repair the damage. The guy came and checked the damage but said it couldn't be repaired and left without doing anything. After this, I didn't hear back from anyone at Caliber for over a week, so I ended up contacting them to ask what was going to be done to repair the damage they caused. The manager, Sam, was rude, acted like he had never acknowledged that the damage was their fault, and tried to say that I caused the damage; he also said the guy that was sent to repair the dashboard said that the damage was not Caliber's fault and that it had happened naturally. The dashboard of my car was in perfect condition before I took it here for body work, so I don't understand how they expect me to believe that the perfectly straight cuts on the dashboard when I got my car back were a natural occurrence. Since Sam, the manager, was so rude and unreasonable when I spoke with him, I contacted GEICO and asked them to help me. The GEICO agent I talked to told me that the manager's boss was supposed to contact me about my damaged car dashboard and that I would not have to speak with the manager again due to his rude behavior. It has been over 3 months now, and I have not heard anything from anyone that works for Caliber Collision. GEICO also seems to have washed their hands of any responsibility in the matter and says they only contacted Caliber Collision as a courtesy, so I'm not sure how I will ever get the damage they caused to my car repaired without taking them to court. If the dashboard repair guy was telling me the truth when he said the damage can't be repaired, then this Caliber Collision location caused more damage monetarily to my car that what it was originally taken there for. read more

I can not say enough nice things about this place. They made the process so easy from dropping my car off, keeping me updated, and picking it up. Everyone in this location is so nice and accommodating. The work they did on my car is amazing and includes a lifetime warranty. read more

Caliber Collision gets an A+. I can't say enough good things about them. It started at the front desk - the receptionist was very polite and made me feel welcome as soon as I arrived. The service manager was very friendly and couldn't have been more helpful. My wife came to pick me up when I dropped off my car. I asked Richard, the service manager, about some minor damage with some paint transfer to her car - which was not the car with the accident damage. He asked to borrow the keys, and, in just a few minutes brought the car back to us and all of the offensive paint damage was gone. He didn't charge us or ask for anything in return. I really felt like the whole crew here is focused on helping us out and giving us great service. During the repair I got frequent text updates letting me know how the repair was going and Richard called me every few days to let me know how things were progressing. The car was repaired back to good as new status. The management team was there after hours to meet me to let me pick up the car. The car was ready ten days earlier than promised. They had even done some repair to a small ding in the door that was not related to the accident -- and didn't charge me (or the insurance company) for it. My car insurance is through USAA, which focuses on current and former military members. USAA includes my military rank on my insurance card. The Caliber Collision folks were very courteous, and several times thanked me for my service and always addressed me by military title when the spoke with me. I hope no one in my family has any damage to their cars any time soon, but if we do, I'm definitely bringing my car back here. read more

Got my vehicle back today from "Big John". I received my vehicle back with additional damage done by this shop on the roof of my vehicle that was not there before or after the accident. The paint was not properly done as there are black visible lines. The gloss black film on the right door panel is peeling that was not there before or after the accident it is almost impossible since this was brand new from the dealership. There are missing screws and bolts that hold the plastic frame from rubbing on the driver side tire. The windshield was not installed properly the sealing or rubber sealant is coming off and the wind noise is horrible. They also failed to replace the right wiper arm even though the paperwork says they did. I have gps reports from the Toyota app that shows harsh braking and speeding during the time of repair as they took it to another location without my knowledge. I am now having to doubt the quality of the internal repairs they did to the frame and body work of my car. I will be further inspecting the "quality work" done under the hood. read more