I went there to get an estimate on my car damage from a wreck that I was not at fault for. After the guy looked at my car he said I'm gonna go write a report. It should not take more than 20 minutes. So 40 minutes goes by and I go ask the lady at the desk. How much longer is this going to take? I need to go pick up my child from school and she calls him and says oh he needs to email the insurance you can go so I sat there all that time for nothing horrible customer service read more

Insurance claim for windshield replacement. The person who texted me was rude, condescending and worst of all incompetent. They claimed that my insurance denied a request for OEM glass and that I would have to pay caliber $400+ out of pocket. Then they went on a rant about how OEM is the exact same as aftermarket, which is only partly correct, but also didn't mention whether caliber would recalibrate the aftermarket windshield or not. Went to a different, more well known company and what do you know, OEM glass was approved by my insurance at $0 copay. So that $400 was just....a quick come up on top of my insurance payment to them? Avoid caliber unless you like being lied to and scammed out of your hard earned money! read more

I had a situation where I needed a repair to the rear door so I could trade in a lease vehicle and pick up a new car. I had a three day window and Marquis and Caliber got it done ahead of schedule. Great service and technicians with a friendly, can do attitude. I have had a handful of significant repairs at this location and they deliver every time! The ladies at the front were efficient and friendly too! read more

The only reason I brought my BMW to caliber is bc the person who rear-ended me, his insurance referred me here. I've had a BMW worked on before at a caliber in AZ and they did a terrible job too. Anyway, I needed to get my car fixed and it was minor so I thought it would be OK. I was SO wrong. I dropped my car off and was met by Marquise who was nice. He acted polite and professional, they all are actually, until you have a problem, Then it's gaslighting. I wanted to have my whole bumper replaced even w the minimal damage bc it was plastic and I didn't want to repair it. And being rear ended devalued my car. I wanted new. Marquis called me and told me that the full bumper would be replaced. A week later he calls me and says they're just repairing it. I was tired of talking to insurance and them so whatever. It was a $700 job and took almost 3 weeks. The day my car was due Beryl hit so I didn't call about it and I didn't hear from them bc I thought their electricity was out. I get a call a few days later. They said I wasn't answering my texts and I said I accidentally stopped them. I told them they had my cell and they said I only wanted texts. They tried showing me it said I requested that and it just said my 'preferred' method of contact was texts. I got several phone messages from them so they had used calling, but whatever. Super unprofessional. I got my car and was excited so I thanked them, took my keys, and drove off bc it was about to rain. I started driving and it smelled like a swamp, like mildew. I got out to find where the smell was coming from. I picked up the floor mat in the back and when I say water poured off of it, I'm not exaggerating. My floorboard was flooded. Marquis told me that he detailed my car, but he didn't even touch it bc if he had he would've seen all of the water. Why would you just lie to my face? The body shop tried to blame it on me and worn seals around my window. My seals were perfectly fine, they just have a really big problem with accountability. Here's another example of that. I noticed my car had two scratches that weren't there before. I have a black car and people here don't care if they ding it. I'm always looking bc it's always getting hit. I would've noticed the scratches. Marquis said there's no way they put those scratches there because they had been painted over with touchup paint. He told me, the person working at a BODY SHOP, that they didn't even have touchup paint. He swears they would never do that. I told him you've already lied to me once, no way I am listening to this again. He said they were already there, but who in the world would hit my car and then use touchup paint on it? People who hit my car just leave the dents and the dings and the scratches. He then tried to send me pictures of my car. I dropped my car off in the rain so my car was covered in raindrops. He then told me that he blew the pictures up and found the scratches and they were there before. I'll save the explanation and just tell you they weren't there. So, I have to call insurance again to get those fixed. As I was leaving to take my car after they finally cleaned it I get in my car and a major warning light is on. it could be a coincidence, but I doubt it. I maintain my car really well, I take good care of it. It might've been dirty from a month-long road trip, but nothing is torn in it nothing is leaking, no warning lights are ever on, I maintain it on schedule. I honestly think they manipulated something to make it come on. I'm not telling them about it, I'm not gonna be gaslit for a third time. Don't come here, you will regret it. I'm in awe they have good reviews. Yikes. read more

Caliber Collision - This was my mat in my back floorboard, and this is what happened when I pulled it out after they told me they detailed my car - Body Shops Near Me - Houston, Texas

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Highly recommend! I've been going to then for my repairs and can't say enough about their attention to details and how accommodating they are to unexpected situations! Elizabeth and Darrell are great to work with and they make the experience a positive one! read more

I have never in my life took the time to leave a review, but if I can spare another soul from the absolute unnecessary stress and drama that I've endured then by God, grab some popcorn. Here we go. Texas weather is wild. I was driving, and it hailed on me out of nowhere. I got under a bridge and only endured like golfball size hail during this storm... Seems the hail itself was the least of my worries after my experience with this company. 1. It took 2 weeks for repair for what was described to me as "minor" hail damage. This ain't even my big ordeal, but for being there for 2 weeks I also got.... 2. GREASE! Everywhere! Headliner, sides, seats, you name it. I at first felt I could manage and clean it... Nah! It was EVERYWHERE. 3. PAINT! How you gonna give me my new car back with white paint on the PASSENGER HEADREST of the LEATHER SEAT (see attached photo)? How do you not see that? I mean, my senile grandmother would've seen that in the dark. 4. They apparently cannot hold onto their tools. Only explanation I got given the gashes/blemishes in the center console (see attached photos). Car is new - was NOT there. I had to argue for a new replacement console... got it, but don't worry, problems don't stop there! 5. Driver side door. Looks like they put tape on it and didn't take it off, but wait! It ain't tape. Pretty sure it's clear coat overspray, and clearly they were never taught to stay in the lines. It literally looks like my paint is uneven. Of note, my door wasn't even painted LOL. They managed to mess something up that didn't even need fixing. Moral of this little rant: Do NOT go to this location unless you want to pull your hair out. Over. And over. And over. New day, new prob y'all. Overall rating: below 0 read more

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The Caliber Team on Silber RD are phenomenal!! From the drop off of my vehicle to the final walkthrough. Darrell was thorough and timely with responding to questions. His expertise and personable service made me comfortable with the whole process. Turnaround time, great customer service, and quality in craftsmanship made me a customer for life!!! "The Black Pearl" (my car's nickname) looks showroom floor ready!!! If you are needing auto body work or repairs in a safe environment (COVID guidelines enforced), Great Service, and quality work go to this location. Ask for Darrell!! read more

Caliber Collision - The Black Pearl smiling!!! - Body Shops Near Me - Houston, Texas

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Quality workmanship is something that speaks volumes, but that is missing at Caliber Collision in Cypress. My 2021 Silverado was brought in for scratches along the passenger side, no body work was needed. All that was required was wet sanding, minor respray and clear coat. Fairly rudimentary work for a Nationwide franchise body shop. 1st attempt at picking up my vehicle..... Every panel that was clear coated had pimples and fish eyes. This is evident of bad prep prior to clear coat. The vehicle had missing bolts and components from re assembly, emblems were crooked and placed in the wrong location. Dash Board was damaged and had nothing to do with the repairs. All evidence that quality control is non existent in this shop. I don't think a quality check was ever made at any step in the repair. Having dropped my rental off prior to intitial pickup of the truck. I was forced to pay my deductible to take my vehicle because it was to late to get a rental over the weekend. Thus accepting the poor quality. I then had to get in contact with the Manager (Eric) to schedule the rework on the vehicle. Fast forward to a week later. I pick up my vehicle, and it is still missing a component from re assembly( waiting for this to be ordered), and still has minor defects in the paint. They did got out of the way and have the vehicle detailed. But it still missed a detailed quality inspection Begs the question, how they are Gold Class I-CAR certified facility? Customer Service is evident in the Management (Eric) at this location, but the quality is that of a high-school auto body shop. If you are going to employ under skilled craftsman, at least employ a quality inspector. Don't rely on service advisers/claims adjustors to inspect. In closing: I would be vary cautious bringing a vehicle here, as quantity of vehicles repaired overrides quality of repairs. read more

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I've been utilizing Caliber Collision for car repairs since the year 2012. I've gone to locations in both California and Arizona and received such great service. I was proud to be a returning customer of Caliber because of the great service I received. I recently filed a claim with Progressive and received a check from them to repair a dent on my vehicle. When I called the Caliber Collision call center and was transferred to this locations, the women who answered the line was immediately unwelcoming. I explained to her that I filed my claim with Progressive and had received a check for repairs and she immediately began to tell me she couldn't help me, that they don't work with Progressive, and if I would like to book it wouldn't be until January and February. She did not offer any resolution or advice on how to move forward. She continuously spoke over me when I expressed confusion and would not allow me to speak. I hung up on her due to being shocked by how rude she was being to someone who had been so calm with her. Unfortunately, I called this location back thinking I was calling a different Caliber Collision. This same women answered to again explain that they don't work with Progressive and shared that other locations do in fact accept them. I guess where my frustration lies is why was this information not offered initially? Why not offer recommendations versus shutting a potential customer down? Why at 7:35am would you be so unkind to someone who has been a loyal customer? This experience has left a poor taste in my mouth regarding the business. Caliber Collision, please make sure that the customer service you offer at all locations is consistent. I'm hesitant on even reaching out to another location due to this experience. read more

My driver side door needed a paint job. Long story short i tried to do it myself and failed. Cant blame a guy for trying... anyways... brought my car into Caliber and they turned me away. I was going to pay out if pocket. I was really annoyed and didnt understand the decision. I went to three other body shops and received a quote from each one of them. Getting 2018 4Runner fixed Monday - 9/2. Awful customer service. I was warned before hand and didnt listen. read more

I'm sorry there isn't a 0 rating. I am a past happy customer who has been trying to give Caliber Collision on Silber a 3rd chance to redeem the awful recent customer service experience I had in trying to give them the opportunity to repair my car. I was turned away by the person who answers the phones when I asked to come in for a quote because my request was not yet assigned to insurance. She actually stated that without an assignment they did not have time to give me a quote. Since Mr. Dancer (manager in the service department) had provided exceptional service previously, I decided to try again to get pass whoever it is that answers the phone. My repair was assigned by insurance and I received 2 text messages from the shop to call to arrange my service. Great! I was excited to finally get somewhere, it seemed. No one answered my multiple calls. Each time the phone rang for 5 minutes or more. Finally I was able to reach Caliber's national or after hours customer service. I explained what was happening and was assured that the message would be passed through and someone would contact me. It's crickets now - complete silence for more than 2 weeks. How are you still in business??? I am going to take my car to a shop that actually gives a care. Unbelievable!! You really need someone else answering your phones and serving your customers. read more

Horrible service! The older white lady at the front is rude and has no patience. My husband was looking forward to fixing his car here through our insurance but glad we took it somewhere else. read more

I have never leave a bad review but I have to do it this occasion. Lady on the phone very rude and bad manners. No idea how to treat clients. I didn't understand if she was annoying because I called thru an insurance company to fix my car or I was not a direct client? Also, she said when I did the appointment after my insurance called them that they cannot pre order the parts before because they don't have space in their shop. If I have an appointment I am going that day why they cannot preorder the part? And also you are dealing to have my car in your shop for I don't know how many days until you have the part... if you don't have space in your shop why you can keep my car for 2 weeks or whatever the time to received the parts and fix it ? I guess everybody needs to fix their cars on time and you want to facilitate your Your clients your service. If you do your appointment in a month I believe is because You want to fix it that day not wait for the part to come? I am surprise she was telling me That it was the best caliber and this caliber in memorial is the more well know and seller in parts in houston. I won't go there unless they give me parts for free. I think all the conversation with this woman was a non sense. I hope other people had more luck than me. Bad customer service and rude person on the phone. read more

If you have any damage done to your car in Spring Branch. This is the place to go to. The work they put out is superb. My car literally looked like it's original self done by the manufacture. Reggie Castro was on top of the completion of my work and he did a great job of keeping me informed throughout the process (email, phone calls and Update messages) If you don't have the time frame to drop off your car. They do have a drop off location convenient for you after you get off work. I would highly recommendt anyone looking for repairs or claims here. read more

Highly recommend this place! They communicated exceptionally well throughout the entire time my vehicle was in the shop. Any time I had a question they were willing to help and ensured I was satisfied with their service and work!! read more

Friendly staff, took care of my ding and clearly explained what was needed to repair and cost. I learned that there is more under a ding than is seen by an untrained eye. They even offered to repair another ding I didn't even know was there. My car looks good as new!! read more

Caliber Collision's work was so good, you would never know I had a scratch on my vehicle!!!! The timing and results exceeded my expectations. I had an emergency situation and needed a paint repair (a deep scratch beyond the primer level) done in 24hrs. This generally unheard of, but Caliber Collision went above and beyond and got my repair done exactly on schedule and even repaired a couple of other spots that I didn't even realize needed attention. I will continue to bring all of our vehicles here for repairs and will strongly recommend them to others. read more

Caliber Collision - Body Shops Near Me - Houston, Texas

The good is that they repainted my fender and bumper very well. The bad is that they removed trim parts to do it that did not get back on the car. Parts of the wheel that should have been replaced were not. The wheel opening trim should have been replaced but was not. I asked them twice to replace these items, and twice they said they were waiting for the parts to come in. The parts were never ordered, and they were lying to me. A lifetime guarantee is not worth the paper it's written on if they flat out refuse to do what they are supposed to. read more

I needed some paint repairs and my initial call did not go well. They were understaffed and were in the process of staffing up. After having a conversation with the Caliber team they were able to not only resolve my initial concerns but also take my car in immediately which was above and beyond my expectations. The repairs went quicker than anticipated with zero issues. The actual work on the car was perfect. I was really impressed with the level of customer service Caliber colision strives for. The amenities like water, pop corn are a nice touch. The relationship they have with the rental car company down the street is super convenient. It's cleaner and comparably priced to other body shops that aren't as nice. Go here. read more

The quality of work and service at this location is amazing! They communicated via texts to keep me up to date with the repaIr of my vehicle. The staff is very knowledgeable and run a professional operation. read more

So very very professional! I didn't know a body shop could be so thorough. Text updates Beautiful clean facility A++++++ read more

This place is a disaster. If you can go to another shop to fix your car, I highly recommend it. I went here because my insurance company recommended it to me and because they had a partnership with my insurance company that provided me with a lifetime warranty on the parts they fixed. At my initial visit, this guy named Darrell appraised the damage on my car. He was very unprofessional. The whole time he talked to my mom and I, he had his vape in his hand. I was shocked that this guy couldn't part with his e-cigarette for even a few minutes to assess my car. Luckily they changed the person in charge of my car. Samantha was great initially. She gave me updates when I needed them and was always very accommodating. When I came to pick up my car when it was completed, it started making this banging noise as I drove away. Turns out the mechanics forgot to "tighten a few rivets" on my car. They fixed the problem and I was on my way. A week later, my dad noticed that small parts on my passenger side doors are missing. Samantha was very apologetic about it and was able to get me the parts I needed and fixed the loose weather guard. However, it took me many visits to get this situation resolved and as I live 20 minutes away this wasn't super convenient. A month later, I realize that the mud guard on the passenger side door is missing as well. I called Samantha again to see if she could fix the issue. She said she would, but I never heard back from her. I tried to contact her again with no luck. In the end, I just fixed the missing mudguard myself. This place will give you a massive headache and completely waste your time. They don't pay attention to detail and could care less about your car. Please choose another shop if you can! read more

I was referred to this body shop by my insurance company. I was very disappointed in the professionalism and manner from the lady, Erica, who answered the phone. A couple of things: 1) They only repair high-end vehicles: Mercedes, BMW, Jaguars, etc. So my import vehicle didn't seem of interest to them to repair. 2) The first available appointment to schedule an estimate was almost a week away, and they can't take more than a few cars at the time because they're a small shop. 3) They don't have an onsite car rental shop, only one a few miles away. 4) Very rude and unprofessional behavior, almost a little too snooty for a collision repair establishment. I won't be giving them any of my business since the first impression is pretty much everything. I don't know about the quality of their repairs since I won't be able to get in an appointment for almost a week. read more

I took my truck to this shop because my cousin had his car repaired here. My truck needed a paint job and they exceeded my expectations. Customer service was great, I definitely recommend them for your repair or paint needs. read more

Great service and friendly staff helped me repair some damages to my vehicle before I turned in my lease with impeccable timing and affordable rates so I didn't have to go through insurance! I hate to say "I can't wait to go back" because that would require some kind of car accident, but I will happily refer Caliber Collision to everyone needing auto body work. read more

Thomas Tran helped me out and kept me updated throughout the time they fixed my car. The service from everyone was amazing and I will def come back if my car needs anything else. read more

This place is fantastic. They expedited my process so quick. When I dropped my car off, hertz was supposed to come pick me up and the lady at the front desk was extremely attentive making sure that they showed up at an appropriate time. Darrell gave me daily updates via text to let me know the progress of my car. If I had questions he responded in an adequate time. Excellent customer service. read more

My car was sent there by my insurance company my cadilatic converter was stolen my insurance company paid for my rental for 30 days and the last 3 weeks I want without a car. Caliber collision call me this mourning telling me it was stolen again from their lot and said they would pay for parts and labor but not the rental so for 2 more months I won't have a car. In a vet that's disabled with a disabled 8 year old and We can't afford a rental for 2 months we love in disablity from social security nice vetrens day right. When I get a ride today from a friend I want in the caliber to talk to owner they refused me all info his name a phone numbers told me they have no idea who the owner is and to call 800 caliber instead of trying to help me out from a really bad situation that's how they treat vets with disabilities nice company. read more

I had my car repaired by Caliber Collision and would 100% take it back if I ever needed body repair again. Darrell was so responsive throughout the process, which was really appreciated considering it took almost 7 weeks to complete due to issues outside of Caliber's control. I also spoke with the location's manager and he was extremely helpful and informative. My car looks fantastic and they did such a great job! Highly recommend due to their work, but also their staff. The front desk woman, Vickie I believe, was also incredibly nice and helpful. read more

I have never been in a wreck before in my life until a month ago. Thankfully, we found Caliber Collision to help! Excellent customer service, excellent communication on the progress of the repairs, and an overall pleasant experience. Darrell took care of us and my car. He was extremely nice and willing to take the time to explain the repairs, what was going on, and what to expect in dealing with the other person's insurance company. No one likes getting their car wrecked so having a company actually be NICE while taking care of the problem for you is so great. Gives me hope that the art of quality customer service is not yet lost. I would 100% recommend this company, this location, and Darrell especially. I hope to never need them again, but if I do, I will not choose anywhere else. Thanks, Caliber Collision! read more

I dropped my car off last week and picked it up this morning. Darrell was very very professional and they kept me updated throughout the process of getting my car repaired. I told Darrell I hope I don't see you again but if I have to, I will come back to him. I highly recommend this facility. read more

Car was gone a month, granted there was a lot of work to do 1. There are three mm errors between the body panels 2. They forgot to out the license plate on 3. The engine cover is just laying on with no bolts 4. Window doesn't go up or down, they even told me it was sticking, but after they took it apart, it doesn't work at all read more

Do not bring your car here. Long story short- car wreck, State Farm insurance, brought it here, replaced transmission. Ok, all is well, right? Several months later after bringing my car in for service at Honda, they informed me that Caliber had placed the incorrect washer on my transmission causing it to leak fluid. A washer. Seriously? That was annoying, fast forward to two weeks ago. My car suddenly only has two options- park and reverse. Again, had it towed to Honda and they informed me that when Caliber replaced my transmission they didn't tighten bolts, nuts, whatever it was on a shift cable which caused it to fall off??? Forgive my automotive ignorance for not having the specifics but are you serious?? I cannot believe the carelessness of this place. I brought my car here under State Farm's policy but ended up having to fix THEIR repair at my Honda dealership anyway. read more

Great service! Everyone was really friendly and accommodating. My service advisor, Darren was awesome! He kept me up to date thought out the whole process. Would definitely go back! read more

I scheduled to have my hood repair done the day before July 4th. I was warned if there was an issue they would have to keep it over the holiday. Samantha (Sam) was great to work with! Her professionalism, humor and positive attitude were refreshing during such a stressful time. She kept me informed and sent pictures to clarify what was going on. The job didn't encounter any problems and I got my car back before the holiday. I was happy with the quality and gladly would return. I highly recommend. read more

Top notch service from everyone at Caliber Collision! They were welcoming, friendly, professional and helpful in explaining the process with the insurance & rental car companies and kept me up to date on the repairs & timeline. The whole process was seamless. I could not be more satisfied with the service and repairs. Their relationship with Enterprise Rental was an extra bonus! I dropped the rental car off at Caliber and drove off in my own car. No wasted time dealing with Enterprise and waiting for transfer - so nice! read more

My most pleasant experience with a body shop - Vicki & Darrell went way above requirements. Highly recommend them if you need a body shop

I am very particular about my car so I was dreading getting my car repaired after getting rear ended. I had a little trouble getting scheduled, but after the insurance company and the front office worked everything out, I was able to bring my car in the following week. Mike was my service advisor and was super friendly. He went over the damage with me and answered all my questions politely. He was a fellow car enthusiast, so he ensured me that the car was in good hands. I asked for the car to not be washed and he made sure that request was honored. I dropped the car off on Monday morning, and the bumper and the diffuser was fixed by Wednesday night. Mike was great about keeping my updated. The work was excellent as well and matched the rest of the car perfectly. Compared to all the other body shops that don't keep you in the loop, delay their work, or don't do that great of a job, this was an absolutely painless experience! read more

Reliable location took my car right away walked me through every step & had me out of there in less than 30 minutes. Will recommend this to anyone in the Houston location! 10/10!! read more

Very professional, very knowledgeable. Had a great customer experience all the way around! And, I got my car back earlier than expected. Will never go anywhere else. These guys are awesome! read more