Everyone Front office staff to the General Manager were great so friendly patient & professional

Where do I began with this place the first initial meeting went great but after that it went down hill Max is the worst he lack the ability to properly communicate with what was going on with my car being repair he quoted me one price and then tires to bill the insurance company another. This place is a fraud and all they care about it money and getting over on folks that they thinks don't know anything about car. I wouldn't recommend this place to anyone. read more

Called 5 shops and they had the earliest appointment, so I got the quote and booked the service. They ordered the new fender in the meantime to speed things up. Dropped the car off on Monday, told them I'm a full time Uber driver and would love to have my car back before Labor Day weekend so I can work and they said they'd try their best. My service advisor was named Brandon, who was great to work with. They called Thursday morning, picked up the car. Met the GM who is also great. Car looks perfect, and I'll be able to work this weekend. I couldn't be happier and wouldn't recommend anywhere else. Oh yeah, it was a 1650$ estimate, and they did it for 1450$. Perfect. read more

Brandon and Abraham helped me fix my rear end and replace the bumper on my WRX. The turnaround was quick, good communication, good price, and I can be proud to drive my car now! Thanks guys! read more

Great experience at this location. Got my car back in less than a week and was updated every step. Its nice to find a auto repair shop that is transparent. Keverynne was super helpful and everyone in the office was very professional. read more

The service was beyond satisfaction! From The day I dropped off my car to the day I picked it up, there was communication and updates along the way. I appreciate how Cuu was very thorough on everything. The repair done on my car was amazing! You won't even know Another car rear ended me. They did a great job! I'll definitely recommend to everyone I know who needs car repair service. Thank you so much to Caliber Collision! read more

2/26/2021 - I received excellent, courteous, respectful and professional service from Cuu Thi, my service advisor. He always kept me posted as to how everything went throughout the repair. I love the results on the repair job on my Toyota 86. It looks even better than when I got it from the dealership!!!! I absolutely recommend Caliber Collision - Center 0247 Service advisor: Cuu Thi Caliber Collision at 10130 W ROCHELLE AVE LAS VEGAS NV 89147 Thank you for making it such a smooth experience especially during this pandemic. I will be coming back if I ever need this type of service and recommend my friends and family. read more

I've came to caliber collision in the past to get a repair and it was a great experience so I came back because unfortunately I needed another repair. I needed my bumper repaired and Keverynne was so kind and helpful!!! She made the whole thing very easy for me. The entire process was very simple and way quicker than I thought! I assumed I was going to wait about 5-7 days for the repair (also getting parts in) but it only took less than two days! Also the cost that was discussed was accurate to when I picked it up so everything went very smooth! Thank you Keverynne!!! read more

They did an amazing job on my car. Love it highly recommend this shop to anyone. Carlos L. was very attentive keeping me informed of everything going on with my car. read more

I would highly recommend this location. Carlos was in charge of my car and he went above and beyond to make sure it was perfect. Great customer service he was very helpful and quick to respond any question I had. read more

Don't bring your car to this place. Progress is extremely slow, communication is disrespectful, and quality of work is way below standard. It took 8 weeks before I finally got my car back, 3 weeks longer than projected without any parts shortage. When I finally picked up my car, it was very obvious their mechanics are very incompetent. It was making so much noise that I had to return after driving a couple of blocks. From that point on, they claimed faulty part twice and wrong part once, dragging it additional 5 days. I had to call them once or twice a day to get an update. Each time, they said they were planning to or about to call me. Because of their incompetence, it costed me another week of car rental, but they refuse to pay for it. Worst experience ever. read more

My car was damaged by scraping against the side of the garage while backing in. I got a couple of online quotes and expected to pay about $1000.00 to do the repairs. Once Abraham personally examined the car he was able to see that the damage was much easier to correct than I believed. His expertise and HONESTY saved me hundreds of dollars. He was able to buff out the damage while I waited and the car looks great!! What a great Thanksgiving surprise. I will never bring any cars to any other Auto body shop ever again. read more

A gate in an apartment complex came down on the rear of my car and pulled the bumper off and damaged the passenger side of the car. Max the service advisor was spectacular . He was personable , kind and explained exactly how the process was to go . The car was ready as scheduled and along with all the updates I received along the way from Max the process to pick up the car was fast and efficient . The car itself looked incredible . Thank you Max best experience ever !! read more

Wanted to say thanks to Carlos for all the help with my vehicle! Very good job would recommend to anyone!

I got my car in December 2019 and 3 weeks ago it was hit by a forklift at work. Literally have only made two payments on it.....(My car was parked) The forklift ended up damaging a lot more then what it looked like and if you could only imagine I was feeling mad/sad/etc....Melissa at Caliber Collision made the whole repair process so easy. She helped me set up a rental, kept me updated and answered all my dumb questions. I am 110% happy with this shop and the way they handled everything for me. I had to get a new power steering rack and tie rod since my wheel was turned out when the forklift hit it, body work and paint. It seriously looks like nothing ever happened. I am so happy to have my car back and even happier that nobody would be able to tell something like that ever happened. Thank you again Melissa! read more

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Caliber Collision provided me with excellent service and professional staff. Carlos went and beyond to explain the estimate details and how long the repair will take. I will recommend Caliber to anyone. Best auto bodyshop in Las Vegas! read more

Wow. That is the only way to start. Look for a shop other than this place. Better off at Earl Scheib won't even give estimates for 6-8 weeks. Understand back logged on work but an estimate. Had work done there before but never again. read more

I have to admit when I dropped off my 2004 Toyota for a fender bender level of damage I thought I'd get back a vehicle that looked like it had been repaired rather than one that was new. The car came back looking better than when I bought it used from a dealer in 2004. A gentleman name Cuu took care of me; helpful, courteous, knowledgeable and polite. It was a pleasure doing business with this firm and if I'm ever in the need of collision repairs again I'll certainly be taking the work to them. read more

Let's start from the beginning... Dec 2020 took my BMW there for repair to the front right bumper and headlamp. 7 days later was told everything on schedule car should be done with paint and will begin reassembly. 2 days later finally completed. Went home to find out they didn't even connect the headlight that was repaired! Had to deal with that for the entire weekend before they could fix it. Fast forward to Aug 2021 the paint started chipping off from the front bumper under the headlamp! They took 8 days to get it completed. I have a family who owns a body shop in Hawaii and it don't take that many days to repaint the botched work they done in the first place! Customer service needs improvement cause when they say they'll call you back they take a day or 2 to get back to you or don't even call back at all! And to top it off too, they left me a message on my VM for an Adrian who I assume owns a Santa Fe giving specific details... whom I don't know nor own a Santa Fe!! .... Would I recommend this place????.... HELL NO!!!! read more

MAC was amazing! He handled all of my concerns and needs when fixing my car. I highly recommend this place for an outstanding work and also fast repairs if you don't have much time to have without a car. read more

I just had my front bumper fixed after a small fender bender. I dealt with Cuu at the W Rochelle location. He was very professional, called me, and verified what he was doing to my car. The location was very clean. Office staff was very nice. My bumper came out excellent. They do very good work. I would highly recommend and would use them again! read more

I come to Vegas every month for work and always have to rent a car. I accidentally rubbed my fender up against a red curb and it left a pretty big mark. I wasn't sure what to do initially. Of course you could imagine me being nervous I would be charged by the rental company for "damage. " Luckily Melissa saved the day. They not only got rid of the red mark, BUT they did it for FREE!! Thanks so much for kindness. #goodkarma read more

Ive taken 2 vehicles here, my car needed a full bumper replacement, they did an amazing job, lines matched up perfectly, paint matched perfectly and they were fast. Naturally, after such a good experience, when my truck got a huge scratch down the side from a careless shopping cart, i took it to Caliber to get it fixed, Melissa took great care of me and my truck looks as good as it did before. Would definitely recommend for any body/ paint work. read more

I brought my car to Caliber after my first accident. They provided excellent service and had an extremely professional staff. I know absolutely nothing about cars and everyone was so patient with me, explaining the repair process and insurance process etc. which I appreciate so much. Carlos went above and beyond to help me understand everything and what exactly was going on with my car. Cannot recommend them enough, and I will be sending all my friends and family here! Thank you Caliber! read more

Cuu at Caliber Collision did it outstanding job on the repair of my car. His attention to detail and communication skills are the best. I highly recommend his services. read more

The staff are such wonderful people. Very easy to communicate with. Very professional. I couldn't have been in better hands. Abraham was very nice. He is an asset to his company. He and all of the staff took good care of me. It was a pleasure doing business with them. read more

Something went wrong with the fix the first time. I took my time returning because I was sure I'd get the defensive runaround and I also had to save enough money to pay for the real fix. I appreciate General Manager Dan taking care to make it right, ensured my satisfaction the second time around and covered the cost. The only thing I regret is not returning sooner. I am confident that they stand behind the quality of their work. read more

This is the 2nd time I have used Caliber Collision, and I came back to them the 2nd time because they did such a great job the first time!! The whole staff was professional and pleasant to work with, and Melissa, my point of contact, keep me updated to the progress of my repair! She is so friendly and wonderful to work with! Although I had to go in both times, due to accidents on both our vehicles, I am glad I found a company that strives to make sure the customer is happy with the results! Would totally recommend this company for any of your vehicle repair needs!! read more

Cuu was AMAZING! He kept me abreast of what was going on with my car daily!! He has impeccable communication skills. Cuu was very personable and easy to talk to and work with. He is very patient and had no problem answering all of my many questions. He really did put me at ease about leaving my car in the hands of Caliber Collision. My car looks great and I don't anticipate any issues, but if any problems do arise, I am certain that Cuu and the Caliber Collision team will make things right. read more

Caliber Collision does an outstanding job with auto body repair. Not only did they do a great job of repairing our Ford Explorer after we were the victim of a hit-and-run, but recently they completely buffed out our front bumper after someone scraped our right bumper in a parking garage. We stopped by to see what it would cost to repair, and without hesitation Melissa took it to the back and reappeared a few minutes later with our bumper looking brand new. The best part is that they didn't even charge us one penny! It's great to know that Caliber's team of employees has such high integrity and didn't try to tell us that we either needed a new bumper or needed to repaint the bumper. I cannot say enough about Melissa and the entire team at Caliber. read more

Had a great experience at this location, the gentleman coo t was very helpful he promised everything he said he was going to to he did it called me when he said he was going to call I was so amazed with his his services I didn't even payed attention to the workmanship thanks coo I be looking for if I need any repairs done. read more

Cuu was the one who helped me with my car after my car accident. He went ABOVE AND BEYOND to take care of me and make sure everything was done correctly. He made this experience so smooth and I couldn't imagine going anywhere else ever again! Will 100% come back just to work with Cuu. Thanks for such a good experience!!! read more

Mat service advisor diligent honest hard-working.He gets things right when he can...clean well lit shop easy access in Summerlin.Reception staff real friendly and exacting Mon 9 16 2019 highly recommend read more