I brought my vehicle for a self pay estimate, I did not have an appointment the day I came in Jessica Gomez was kind enough to help me out she helped me thru the whole repair process and kept me informed at all time,I loved the repairs and the service Carlos was also so helpful with all my concerns and promised to get my car back in a timely manner.Good experience overall Thank you Caliber and the whole team.I recomend 1000% read more

I had a recall on my 2013 Toyota Rav 4 for a paint defect. Toyota Recommended me to this Location. From the very first phone call with the shop Manager ( Carlos ), I knew my vehicle was in great hands. He was very professional and answered all of my questions. A week later my vehicle was ready to go. When I got to Caliber to pick up my vehicle, I was greeted by the shop manager right away. He was very kind and friendly. The work on my car was amazing. I couldn't believe my 2013 Rav 4 looked like new again. I was very pleased with the work. I highly recommend this Caliber location. Ask for Carlos! I will be back again. read more

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Went in to fix in 2018 Tacoma that had front damage from an accident. Took longer than promised. They said 2 weeks... turned to one month. On top of that, I have to bring my truck back to them because their work is literally falling apart. My hood also wasn't properly aligned and have a 1 inch gap. They have to order a new hood but WHY DO I HAVE TO CALL THEM FOR UPDATES on the new hood and fender (falling apart)? It's been over two weeks and still no update. I once called to speak to Mark and they actually hung up on me! As a customer who paid over 9K for repairs, I feel that I shouldn't have to go through that. They did a mediocre job to sat the least and if I could do it over again, I would definitely not go there. CUSTOMERS BEWARE!!!! Would give them 0 stars if I could. read more

Went in and got my front end replaced. The job that was done was fast ( maybe too fast) and the bonus was that they vacuumed my car, however, when I got the car back they did not refill the Freon ( gas needed for the AC ) and the windshield wiper fluid. Inconvenience for sure! Currently in the waiting room and it has been an hour of watching Judge Judy and listening to them gossip with each other. They are fixing it... but this review is for everyone else to make sure that they run the ac for about 5 minutes before you drive off the lot and to check that windshield wiper fluid. I mean tbh they are billing the insurance for the freon, that stuff is not cheap at autozone, so you can only hope that other steps did not get overlooked. The crazy thing was that I mentioned to the Rep that a buddy had a job done at collision and the same thing happened... lol. And the waiting area does not protect you from shade... that is inhumane. Damn... just got the car back and it's cold but they forgot to service the windshield wiper fluid.. had Mark refill it and still didn't work, I'm being petty... I know but Mark had the good customer service, but he jumped on the phone and passed it off to the tech who very graciously jumped right on it. so they have that going for the. Hard to mess up being apologetic for missing windshield wiper fluid, but as it turns out the inserted the squirrel backwards. read more

Great service from Mun!!! He was incredibly helpful and kind. After I dropped off my car he made sure to text me updates every other day so I knew how the repairs were going and when it would be ready. They actually were done with my car earlier than expected so I was happy with that. Overall highly recommend Mun at Caliber on Willow and Redondo! read more

I couldn't say enough about how great this place was to me and my vehicle. The office personnel were professional and helpful. My vehicle was repaired and returned quickly in as good as new condition. I would go back here for any future needed repairs. Special call out to Mike for outstanding service and communication. Thank you Mike. Cheers. read more

Mun Pang delivered!! Kudos for the very efficient service! Thank you for even cleaning my car, such a caring person who knows how to take care of his client! I recommend Caliber Collision at Willow. The staff is amazing! read more

I don't think I've ever had a more enjoyable experience with any kind of automobile service. My dad got into an accident a couple of months ago, he was pretty anxious and worked up about it. The service that was provided to us was unexpected and really put our minds at ease. Mike was so helpful in prepping us for the process, we had text messages sent advising of the car's progress and the next steps. The process was smooth, more importantly, easy and no fuss. The communication and workflow was impeccable. They even delivered the car to my dad. The joy in his voice when he called to tell me how happy he was... it was priceless. I appreciate all the considerations they put into servicing their clientele. read more

I was so sad that my vehicle was swiped on at Food for Less, and I stopped by for a quick estimate, and the sweet receptionist, Dafne, greeted me with a big smile, and made me feel better immediately. I want to thank the whole crew for being so attentive. Gabby wrote my estimate and emailed it to me the very same day. She was great to work with. Caliber is now my favorite vehicle repair shop to go to. read more

Caliber Collision - Damage on my car - Body Shops Near Me - Long Beach, California

My truck got towed in last Monday, August 21 from the moment to walking in the customer service is great The updates on my truck are amazing as well. Looking forward to pick up my truck in the next couple of days. read more

Before I start this I want to say thank you to the man in the right side office who was kind to me and helped me with my bumper. I had been in an accident earlier this year where someone hit my car and I had it repaired here, as always they let you know if there are any issues you can bring it back. Well, my bumper started to fall off a little and I thought it was because of my accident earlier in the year so I brought it in. After inspection the man in the right side office told me I must have hit something because the bracket was broken. I don't know much about cars and I've gone over a few big potholes so I asked him what to do. He said if I buy the bracket he will put it on for me and it would take a quick 10 minutes. I was excited there was a quick fix and got the part ordered. Now, for the reason I'm leaving a 1 star review..I came in with the part and gave it to that same guy he was very kind and took my car in the back. I waited outside on my phone and then decided to sit inside. While inside the whole entire office proceeded to talk sh*t on me. "You're fixing Ryley's bumper" "Are you charging her" "I wouldn't fix that sh*t" and then the guy in the back desk said "yea f*ck her" which was a heavy hitter. I was sitting right there no idea how they couldn't see me but it was incredibly awkward. The girls were rude as hell & when they realized I was sitting there they started speaking in Spanish and laughing...to be honest I'm genuinely shocked the whole office was so negative and disrespectful. I don't know much about cars, I'm just a full time student trying to get by, if it was such an inconvenience I truly wouldn't have mind paying. Nobody deserves to be spoken about like that. You never know what someone's going through and it's disappointing that they feel so comfortable talking sh*t together and being just plain mean. To the guy in the right office thank you for being so kind to me and not joining in on the shit talking. I appreciate you being a good person. Always treat people kindly. Especially in a professional setting. & to the rest of the people in the office grow up, you're full grown adults acting like that. Imagine if that was your kid coming to take their car in. Anyways will never be going back & hope they feel better about themselves after bringing someone else down. read more

Current Status: Caliber is taking care of rental at their cost, and making my vehicle "right". We will see how this turns out. I hope my vehicle is returned to me in working order and parts are securely fastened. Thank you Luis and Carlos Cruz (Caliber GM) for assisting me taking and taking the steps to make this right. 8/21/20 Picked up truck from Caliber yesterday. All seems to be in order at this point. Caliber stepped it up by remedying the issues. Thank you Caliber, Carlos for your excellent customer care & service. read more

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Caliber Collision did a great job on my vehicle. Mun was excellent to work with and completed the repair earlier than expected which was great. He gave me daily updates about the repair status. My vehicle looks good as new. Mun also returned my car clean and detailed which was awesome. I recommend taking your car here. read more

Above and beyond. It was really unfortunate for what happened to my car and although my part was not in stock due to a nationwide shortage, Mun came through and brought the rhythm back to my life, literally. I'm truly thankful for his service. I'm even more surprised that they cleaned my car, both in and out. I knew how dirty my car was when it entered their lot so I knew how bad it could've gotten sitting there for weeks. Again, super thankful and happy they fixed my car! read more

Thank you to the team at Caliber Collision for excellent customer service. Carlos and his team finished my car ahead of time and it looks amazing. I appreciate the quality of the work. Thank you for making my car look like new. Highly recommended. read more

I am completely impressed by the thoroughness and amazing communication from Jessica , she kept me appraised on the extent of my repairs. This was my first time Caliber Collision fixed my car and I couldn't be more pleased with the work, They were able to get me in and out as quickly as possible. My car looks amazing post repair, I'll definitely be coming back for any services in the future! Quick, clean, and thorough work. Thank you again! read more

Mun Pang was awesome ! He was so professional , knowledgeable and had great communication throughout the repair. He provided daily updates and information regarding the progress of the repair , I really appreciate that. The repairs were very well done as well, my car looks like new. The location is easily accessible and everyone in the office was very nice . I'll be returning for repairs on another vehicle. Thank you!! read more

Working in the automotive industry in the past directly with Body Shops. I understand the obstacles and stress that comes with having your car repaired. I'm all about customer service and convenience. I've had my vehicle repaired at this location twice. Both times it's always been as easy simply calling and setting up the drop off Dafne provides the peace of mind with her customer service and work ethics along with the service writers. If one person isn't available. The next person is there to follow through. The quality of work is exceptional and met to their Manager Carlos's standards. On that Note. This is my go to shop for all my vehicles body and windshield repairs. read more

I took my car last week to get repair the rear bumper at Caliber Collision and I was impress on how they went above and beyond on my repair.. such a great customer service from Mark Martinez he was very helpful front the beginning to end and thank you Caliber Collision team for such a great job very satisfied highly recommended read more

They will not provide an accurate estimate if your car hit through an insurance ...........

I recently got new tires and after coming home I realized something was off with the driver-side door. I took it back to the tire shop and they said, it wasn't their problem. So I went to a nearby dealership and they said there wasn't anything they could do, but recommended I take it to a body shop and mentioned Caliber Collision was nearby. Not knowing what to expect, I explained my situation to the front desk, and they quickly had Carlos take a look at the door. He looked at it for about 2 minutes, went to the shop to grab a tool, and fixed the door in about 30 seconds. I recently settled down in Long Beach and I'm glad to have found a trustworthy body shop for any repairs in the future. Thank you, Carlos! read more

Caliber collision staff were very friendly, responsive and Mr. Pang is very helpful he will go above and beyond with your car issues and make sure that you are satisfied. I will definitely recommend this shop to my family and friends read more

Mun was the best! He was the estimator assigned to my car. Brought it in through my insurance after getting t-boned. He stayed in communication with and would leave follow messages to let me know how my car was doing. He was super friendly and sweet and even gave me a little Christmas gift to help me when I get scratches on my car haha appreciated the whole staff for their niceness and attentiveness. Would hundred percent recommend this location to others! Thank you again! read more

Awesome quality service. They were fast and so helpful, especially Carlos Cruz! Thank you!

I went in to get my vehicle checked after someone hit my car in the parking lot. The GM, Carlos, noticed that my White Toyota had chipping paint and informed me that some white Toyotas qualified for a re-painting if manufactured during a certain period of time. They helped me find out that my car qualified and took care of all the logistics to get the car re-painted through my Toyota warranty (on top of taking care of what I originally came in for). Calibur also provided service rides to and from my home in Long Beach when I needed a ride. And before I picked up the car, they had it detailed. The staff was friendly and I'd recommend them for any external damage that you need fixed. read more

Carlos was very helpful. I took my car in for an estimate for some minor scratches and he helped me avoid having to open a claim with my insurance company. He buffed out all the scratches and it came out great! Highly recommend! Thank you Caliber team for your help! read more

I got into a small fender bender yesterday. The icing on the cake after 2 separate cases of fraud on my checking account (nothing to do with Caliber Collision. Lol) within the last 3 days. Other cars paint on the front bumper. I didn't know if it could be buffed out, or if it had to be repainted. I made an appointment today and met with UBE. He quoted me a price to repaint. I definitely could afford that, especially since the fraud on my checking account. He offered to try to buff it out for free for me. Took my van, came back, and it's all buffed out!! I definitely will be back if I have damage on my van again! Thanks UBE for bringing me some good news, and turning a crappy last couple of days into a good day!! read more

Caliber Collision - Body Shops Near Me - Long Beach, California

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The girl in the front desk was amazing and she was friendly. She answer all my questions and they updated me every step of the way!

Unfortunately, I have to visit them twice already because of third-party careless drivers. But Caliber had both times left me completely satisfied with the results. I visited the Bixby Knolls center. Nice job. Thanks read more

Caliber Collision - Kia Sedona - Body Shops Near Me - Long Beach, California

Hate that I had to come here after my car got hit but love the service I received from Caliber. Extremely professional and just lovely people. My car was fixed in about a week and Caliber kepts me updated throughout the process. If I ever have work to get done again, I'm coming back here read more

My girlfriend took her car in, was referred by West Coast Toyota. I was afraid of letting her go alone just because of history from other shops. Everyone was was very helpful and respectful. Dafne and Gabby I believe are the two girls. That helped out amazing work and customer service. Will come back for more work. read more

My car was scratched by another driver and my insurance sent me to Caliber. They were friendly, responsive, and quick to finish the repairs. They even called the rental car company to pick me up. The work was done well, and my car was finished early. All in all, top notch service. Thank you! read more

Caliber provided quick and responsive service from beginning to end. Arnold was my Evaluator and he helped solved and took care of things for me. I felt relieved when everything was taken care of ! My problem was solved. Thanks for a great job ! read more

Arnold went above and beyond, he took great care me! He fixed everything I needed him to fix and was always on top of communicating with me. I appreciate everything and he did a great job fixing my car. I'm extremely happy with my car! Thank you so much for all your help Arnold! 10/10 read more

The Caliber Collision team here is great! You'll be ensured the status of your vehicle and anything that may arise during implementation. I had the privilege to work with Arnold, who disposition my vehicle to another shop and kept me up to date. Gabriela Cirne assisted me thereafter and made sure i was kept in the loop. She flawlessly worked on my open claim with the insurance and dealership to provide the best estimate possible. I didn't not hesitate or felt any indifferent from how they treated me to what the true outcome of my vehicle became. Gabriela was honest and truthful. Despite the outcome of my vehicle deemed a total loss (blessing in disguise, it was time), I will count on Caliber Collision should I need any recommendations or work done on my next vehicle. Best, Susan read more

Request Mr. Moon! He showed me flexibility through the winter holidays and handled everything so seamlessly. 10/10 would recommend him for your auto repairs. He's always looking out for you as the customer. read more

I had to take my son car in for a minor incident and my Sevice adviser really helped out. id definitely refer MUN PANG And the caliber collision crew. they were very pro, knowledgable ,and was in and out with in minutes thank again MUN PANG you really helped!! read more

My car was hit on the right rear quarter panel and my tire was tilted inward. My insurance company recommended Caliber Collision, based on their Yelp rating, so I agreed to use them. Let me tell you, it was the best decision I made! Not only did they fix my car about two weeks ahead of schedule, but it looks brand new! You can't tell anything ever happened. Mun was the gentleman that helped me and he was awesome! He walked me through everything that needed to be done and kept me informed every step of the way! I hope you never need a body shop, but if you do, Caliber Collision is the place to call and Mun is the man to ask for! I highly recommend them! read more

After picking up my lower door molding from the dealership, a service advisor suggested I visit the nearby Caliber Collision to have it installed. Mun took a look and offered to install it for free! They completed it in minutes. Thank you, Mun, for your help and kindness! read more

I am amazed by customer service I have received by Christina. I was blown away her demeanor she is super nice and super helpful. This is the place to bring your vehicle. read more