Artur and the manager great people to deal with. Fast and amazing service! Would totally recommend!!!

I had to come here as it was one of the places recommended by the Insurance of the person that backed up into me. Honestly, it was just a treat from the easy appointment and no wait time to the very nice receptionist. The person assigned to me was Dayon and he was pretty much the nicest guy I have EVER met in a collision shop environment. He kept finding ways for me to AVOID doing unnecessary repairs instead of upselling me in what else I may need or may be wrong with the car. If there is any other time I have an issue with my car - I am going straight back here, no question. By the way - the repair was about a third of the cost quoted to me by the BMW dealership. read more

I want to start off my review be thanking Ray and Adam from the bottom of my heart. My car was in a bad accident and I called the shop 5 minutes before closing. Not only did Ray make sure my car was towed he assured me I would be well taken care of. Despite my car being totaled I feel like everything went as smoothly as possible. Adam answered all my questions and made me feel more at ease with the decision to total out the car. Having a brand new car totaled is a very unpleasant experience but I will always be grateful for Caliber for assisting me in my time of need. read more

State Farm recommended Caliber Collision. I went to another location that said Robertson (Beverly Hills) is the only location that repairs electric Mercedes. I set an appt 3 weeks out only to find out on arrival that I was expected to pre-order parts and that Caliber Collision works as independent shops. When I questioned why wasn't I told I would have to restart the entire process when they transferred despite speaking to both locations no less than 3 times each. Sev was unapologetic and took no accountability for not being prepared to repair my vehicle. When I told him I was concerned about the back order for my electric vehicle, he was nonchalant and defensive about the policies. Ultra condescending, and expected me to know the interworking of their business. I will never take my car to Caliber Collision and if you choose to entrust them, know that they are independent repair shops despite the logo. And be prepared to be an expert because their unknowledgeable receptionist is not helpful. Sev is the worst. read more

I needed to get my car repaired after it was hit. Sev took great care of me, made sure the insurance covered everything, got it ready in time and even took it in to the dealership to make sure my sensors were all functioning properly. I am so happy with the repairs and grateful that Sev was able to update me as my car was being repaired. Hopefully I won't need a body shop again, but if I did, I would return to Caliber. read more

The customer service offered here is top of the line and unmatched by that of any other body shop. My car was unfortunately hit while parked a couple times in the past year, and I brought it to Caliber each time. The quality of their work is fantastic. The car looks and runs like it's brand new each time I've gotten it back. They specialize in European cars and are very knowledgeable on the ins and outs of the car. Ray, the owner, was very helpful in providing me with an understanding of the damages and the repairs needed, and left me very comfortable leaving the car in the hands of Caliber. I worked directly with Art and he was great. He kept me updated on the status of my car with phone calls and text messages, and he answered any of my questions promptly. I was informed every step of the way. Again, great customer service! read more

'Accidents Happen' - so the saying goes. All your day's plans have now been side lined due to one false step at an intersection. The reality slowly sets in as you call in the claim, reschedule your day and make acquaintances with a body shop. You're tired, possibly soar from injury (hopefully not) and now some team, whom you've never met previously will essentially tear down your favorite car or truck in the first step towards the recovery process; discovery. "You will never be the same" - you quietly whisper to your favorite vehicle in the shop yard before leaving. "But I'll see you in a few weeks and we'll go for a drive again." You thank the team you just met and drive home in your new rental. Things feel slightly better - but you know in your heart, your favorite ride wont drive like she used to. A few days go past and you are contacted by a man named Neil. Don't mind the New England accent (unless of course you are originally from New England and understand that this accent generally equates to highly competent guys that can do just about anything - typically in below freezing temperatures.) Neil will run through the proposal and address your issues well before you do. He'll cover the difference between new and salvaged parts, logistics, estimated costs, schedule......pretty much any detail impacting your repair plan. 'We good then?' He'll ask. You say "Yes' (not because you need to - but rather because you actually feel that way.) and sign the bottom of the proposal, thus beginning the start of your re-build. A few weeks go past (as in my case) - and you are wondering what they have done with cars these days, as your shiny rental turns itself off at every stop light to save fuel and beeps loudly anytime any object larger than a tennis ball comes within 5 feet of it. During this time, Neil has kept you informed on progress made in relation to schedule, dealings with insurance and any other detail influencing the delivery date. His final call to you is tell you simply 'Come pick her up!' You head back to the shop, actually okay now with the idea that your ride will be a lesser version of itself. You arrive and realize that you couldn't have been more wrong. Bright and shiny, looking like just off the lot - no evidence what so ever that you were center punched at an intersection three weeks ago. 'I bet it feels different to drive' you think alone. You get the keys, take it around the block and you're pleasantly surprised. It handles better, feels tighter in wheel with even a hint of extra pick-up. Wrong you are again. 'Lesser version' fades as 'full recovery' comes into view. And back to normalized life you head. To Neil Demers and his highly trained staff at Caliber Collision, Lomita. - My Sincerest Thank You for an exceptionally smooth process and giving me back my favorite ride in better shape than before the accident itself. High Level Team! Respectfully, Erik Blanchard read more

They are really considerate of the fact that you are most likely dealing with an annoying situation, having to deal with car repairs, and they make the whole process as smooth as possible. It was a pleasant surprise, and I'm happy to recommend them. read more

This is my go to shop. My family and I all take our cars here because of the manager Ray. He goes above and beyond for you. Please don't think twice about taking your car anywhere else. This will be my shop for life. read more

Best place in town!! My Lexus IS 300 was hit, front fender completely cracked l. Brought it here and after speaking to Jay he made me comfortable and guarantee the best service...and that's exactly what I received. My car was fixed in a timely manner. The fender looks amazing and they even detailed my car...my car looks brand new. Best experience :) read more

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Coming here with all future car issues. Made an appointment for an estimate the day before. Arrived and was seen promptly the day of. Ray is just the best! I know very little about cars, but Ray took the time to explain everything in great detail. So often I feel like I'm getting tricked into buying things I don't need just because I'm not super car savvy. But that wasn't the case here at all. I am so grateful for my experience today with Ray, and I know that I can rely on Caliber Collision to help me with car troubles in the future. read more

After reading all the positive reviews, I decided to take it to this shop. But looks like Yelp is filtering out bad reviews or I am a unicorn. - Too many fake updates on status of the car (55% done and such) - Estimated delivery was 2 weeks, but took more than 3 weeks to fix. It is still not completely fixed; with still some minor issues pending (had to take my car twice after being told that it is done) - Kamran never bothers to call when status has changed and tell me that the car will be delivered later than promised. I learn about it when I call back multiple times. He doesn't even bother to return any calls back when you leave a message (happened 4 times). Very disappointed with the lack of concern on their end to get this resolved. UPDATE: After my review, Ray from Caliber Collision contacted me apologizing and promising that the part was ordered and that he will contact me next day. Next day he asked me to come in and he had all the issues fixed within a few minutes. Thanks to Ray I now have my car back to how it was before. read more

So I got in a minor fender with damage to my rear bumper. I didn't get a lot of help in terms of body shop suggestions. As someone who has only lived in LA about a year or so, this was not exactly something I had a go-to shop for. After calling 6 or 7 different places that either didn't work with the insurance company of the guy that hit me, I finally got on the phone with Jay from Caliber Collision. Jay was great in helping me to get set up. He was able to order parts and get everything arranged so I wouldn't be without my car too long. He spoke with the insurance company and got me OEM parts (which is great because my car is only a couple years old too). He even stayed at the shop late ON A FRIDAY so I could pick it up before the weekend. My car looks good as new, they detailed the inside and outside. I cannot recommend Caliber Collision more. read more

Some street con vandalized my bumper with black spray paint. My mechanic referred me here to see if they had anything that could take the spray paint off. I stopped by, explained the situation, and within seconds Ray was able to wipe off the paint with a high-grade solution-- good as new! Not only was he a huge help, but he took the time to explain how i should go about fixing a separate tire issue. A+ service! read more

They do quality work here-- my car looks almost brand new, and they cleaned the inside even though I had some junk in there at the time of my accident. Even more, they really went above and beyond by fixing an old dent in my other bumper that was totally unrelated to the accident. Kamran was easy to get in touch with and he even stayed at work a little later to make sure I could pick up my car the day I was supposed to. My one criticism is that Caliber's email notification system sends almost TOO many updates, which made the process more complicated! Two weeks and three days is a totally reasonable time frame for the amount of damage my car had, but when I got updates that modified my pick-up date four separate times, I felt frustrated. Some of the dates on the email notifications were different from what they had just told me on the phone. Great service & a lifetime warranty on any work they do for you. read more

It was going to take over a week just to get an estimate. Save your time and find an honest mechanic that wants your business.

Had an accident when I first moved to LA on my lease vehicle and I needed to turn it back in so I was pretty much devastated. I came to this location and met with Kamran. He met with me and gave me an initial estimate but realizing I was turning in my vehicle, he let me come back and basically made the impossible, possible and saved me over $800 ... He went out of his way to find a suitable solution for me to fix my headlight without having to fully replace it and my entire front bumper. So very grateful! Gabby at the front desk was also really nice. A great place to bring your vehicle. They are busy and you know why. They do a fantastic job! read more

Such incredible service from an auto repair place. From the front desk person to all of the techs, stellar customer service. And Cameron (or Kamron? Sorry on spelling!) was outstanding. He went above and beyond what he was required to do, in order to make sure there was a happy customer. My car was fixed within 24 hours. He could've easily overcharged me and I wouldn't have known. Instead, he figured out how to repair the car in the least expensive manner and gave me all of the options. I was so stressed out that day and he just made everything so easy. Highly recommend! read more

I got a really bad ding on my car. Initial estimate was three weeks and they finished after a week and a half! The staff were friendly. Jay walked me through the whole process and gave frequent updates. They even shuttled me to the car rental. After the repair, the remote trunk latch stopped working. I contacted them and they gladly fixed it free of charge. I definitely recommend them! read more

I had a car accident 3 months ago, someone bumped into my 2 right side doors. I went in a morning to Caliber Collision on Robertson. Ray and Dayon welcomed me friendly. They looked at my car and told me I would have an estimate by the end of the day. Only few hours after I received the estimate, thank you Dayon for your professionalism. They informed me that they will keep my car for 3 weeks. Ray went beyong and organized a rental car for me, it was a detail that made a difference comparing to other body shop car repair!!! I was surprised went they called me earlier than the 3 weeks to te tell me that my car was repaired. Went to pick it up, it looked great!!! Bravo to the team!!! I am recommanding you to go there if you are looking for professional friendly people who made the job done properly! read more

About 2 months ago, I got rear ended in my Porsche Cayman. I had just purchased it, so you can only imagine how nervous I was to have somebody work on my car. Insurance took care of everything and recommended I come into Caliber. After they had everything set up, i received a phone call and was set up with Jay right away. Customer service was great, Jay gave me a detailed walk through of everything they'd be doing to the vehicle. Within a few days I received updates on the status of my vehicle. When I picked my car up, it was in good as new condition. As someone who is skeptical of bringing their vehicles into automotive repair shops, I can say my experience made me think twice. I definitely recommend this place if you really care about your vehicle. read more

I had my car repaired 3 days sooner than the expected time to complete, which was awesome. The intake from Laura to Jay Ureta who gave me texts updates on the progress was bar none in customer service. I really liked how Enterprise from LaCienega was there before I could even ask for a pickup to get a rental. Laura had me covered ahead of time. The results were beautiful and the guaranteed paint job was immaculate as well as the detail job on my car upon pick up. These guys and gals know what professionalism is and I am a VERY satisfied customer who will recommend them to many! Thanks again Caliber Collision for your top notch service. read more

I went here before when it was Le Mans, and it was great before, but they've actually upgraded everything. The customer service is top out of site. My right side view mirror on my old 1990 Toyota Camry just sort of fell off one day, so I took it in. Not only did they replace the mirror, but they knew I was on a budget, so Jay found a used mirror for me. They replaced it perfectly within minutes and even washed my car. Jay said he wasn't happy with its appearance, so he had them spray paint the mirror too. And if that weren't enough! The waiting room is super nice. You can have tasty popcorn and a drink while you wait. :-) Wonderful people there, thank you for everything! read more

Caliber Collision on Robertson is my new home for auto-repair. I only came because my insurance recommended them, but after experiencing their prompt, courteous service and flexibility, I'm never going anywhere else. Kamran is awesome! Stop by. You won't be disappointed! read more

Had an incredible experience at this shop. I was bummed my car was side swiped in an accident, but Caliber Collision took care of it with speed, precision and made it seem like the accident never happened. They communicated frequently and effectively during the process to fix the car. I would definitely go back read more

Jay the owner knows Mercedes like the back of his hand. This is one the best shops I have gone to their work is excellent couldn't ask for a better experience or price. I will always take my cars here. They're simply the best for auto repairs. read more

I don't trust this place with my car. I took my car in for an estimate and met with Kamran Karimi, who was very pleasant in person. He said he would call me that day or the next to set up when I would drop my car off for repairs after he sent my claim into my insurance. Not only did he never call me, but after 5 calls to Caliber where they assured me he was getting the messages but was busy, I never heard back from him. Then I called my insurance company to find another shop to go to and they said he never submitted the claim. Don't waste your time on this shop. What kind of business doesn't call a customer back after repeated calls? read more

my car had a damaged left fender, Rey and his team fixed everything and complied with all of my requests. More than that, they went above and beyond on color matching and all the little things, making the car look even better than it was before the service. Big kudos to the team, highly recommend them. read more

My car's bumper got hit pretty badly while it was parked recently. Took it here through my insurance company and was very happy with the experience. Sev and his team were great with fast updates and easy communication . My car looked great when I picked it up and they made the whole process pretty painless. Thanks so much! read more

I was referred here for some bodywork after a minor accident, and they did an excellent job. Great service also, keeping me updated on the progress at all points. Covid19 incident is going on right now and they have been very good with precautions and accommodating of the situation. Superb work, this will be my go-to place from now on. read more

Took my car here after it was vandalized & have to say they did an incredible job fixing everything up. Very professional & will definitely be back again! read more

My BMW X3 had a few boo-boos. Kamren and his team repaired them and got me back my car in less time than I expected. Excellent work; popcorn and coffee; returning car cleaner than when it was dropped off; certainly thinking and caring about their customers!!!! Let me also give a shout out to Delia, in reception! Very thoughtful and nice young lady!! The whole experience made me think they cared about me and my car! Highly recommended!! read more

Who woulda thunk!!! A car repair shop with caring employees! Last time I felt that accommodated was in 1st class Air France. Showed up without an appt and Ray got me out of there quickly and beyond satisfied. Highly highly recommend this place read more

My daughter was rear-ended on the 10 Freeway. Spare you the details. You only need to know that this was unsettling for her (and all of us) on many levels. Her Fiat was totaled. Through Insurance, we ended up here, at Caliber Collision, where Art took care of her. I always say, "what matters is not what happens but how you respond to what happens." Art was supportive to her not only in most excellent customer service, communication, expediency, and mastery of his craft, but even exceeded "the job at hand" to understand the emotional and practical process that one goes through when these things happen. Caliber Collision's mission statement, printed right there on the card, says "Restoring the Rhythm of Your Life." This is most certainly what he's done! Thank You, Art!! We HIGHLY recommend you!! read more

I recently got into a collision and brought my vehicle to Caliber today. Sev was very helpful. Everyone was professional, I barely waited and felt like the service was excellent. Honest mechanics. Highly recommend. read more

Kamran was very professional and he made things right. Ask for Kamran. One star deduction: (1) Parking is extremely difficult-at most 3 customer cars, all tandem. Half the time the entrance is blocked by an ignorant/clueless customer (like me one time) who doesnt pull in all the way or is trying to reverse out. (2) Glitches in service. Glitches: First visit with Kamran went fine and was told I could keep using my car until they ordered parts. On my second visit (to finally drop off the car), I called ahead to make sure the part has arrived - front desk guy is clueless. When I arrive, they treat me as if I am visiting for the first time, have me wait for over half an hour and have me fill out the same exact form I already filled out and I have to REXPLAIN everything to a completely new guy who has no idea that it is my second visit. So effectively, the first visit whichwas over an hour long was a complete waste of time! The service agents have to get more coordinated and the front desk guy needs to know better the status of repairs and ordered parts. When the "final product" was shown, the bumper was a mess and looked almost as scratched up as when I first brought it in for repair! It was not detailed at all and I still to this day have a hard time believing it was a brand new bumper from the manufacturer (as they claimed). Kamran eventually admitted that it was a quality control oversight and touched up the bumper quite nicely and detailed other unrelated parts of the exferior and cleaned up the inside extremely well. He also gave us some spare touch up paint. Geniune interest in customer satisfaction for sure. read more

I love Caliber Collision!!! I use them any time my car needs work. RAY IS AWESOME!!! He kept me up to date on everything about my car, the rental car and any additional repairs. He took such great care of me. I'm so thankful, especially since the hours that I work are the same hours that Caliber Collision is open. He stayed over because I get off at 5:30 and have to fight traffic to get there. He is the nicest guy and my car was done to perfection. I literally could not be any happier with the entire process. I was back in my car in a weeks time. I will always choose Caliber Collision because they have the most thoughtful staff. Everyone is kind and do whatever they can to help the customers. I appreciate them all. I appreciate the girl at the front desk who made sure Enterprise showed up on time and was just super kind trying to work with my schedule for the dropping off of my car; AND Adam, who initially took care of everything before going to the other location. Angel B. read more

We had a great experience here after a drunk driver hit our parked car. We were out of pocket on a rental. Nonetheless, Art and his team worked very quickly and got us our vehicle back in tip top shape. I was very impressed with the service here. Caliber texts you updates and if you text back with questions they will address them. read more

So far, I'm pretty disappointed, especially from reading all of the good reviews. My car was dropped off about 2 weeks ago, and still no update. I called them twice, and the person assigned to my vehicle, has yet to call me back with any updates! I'm going to try to reach out to them again, for the third time!!! read more

A few months ago I backed my car into my garage door. (I know. Not a great move.) Luckily only the rear spoiler was damaged. Since we aren't driving much during Coronatine, it was a good time to get the damage repaired. Based on Yelp reviews I went to the Caliber Collision website and asked for an appointment online. A few days later I got an email asking me to submit some information for an online estimate. The online estimate was so easy to do, and they got back promptly with an estimate for what the repair would cost. I made an appointment for the following day to drop my car off with Ray. Ray and the team were all so professional and friendly. They are taking great care to ensure social distancing in the office and everyone is wearing masks. I really appreciate that they had a sign on the door asking customers to stay outside if they don't have a mask and that someone would come in and help. My car was fixed in two days. I made a joke to Ray about how dirty my car was and when I picked it up he had washed it. The repair was excellent and cost me less than the original estimate. I couldn't be happier and will come back again (the next time I run into something). read more