Everyone from the receptionist to Louis who worked on my car were wonderful. They were friendly, helpful and kept me informed about every step of the process. My car was ready sooner then they had originally told me and then the cherry on top was that my car was washed and cleaned on the inside which was a lovely surprise. Would highly recommend Caliber. read more

My experience at this Redlands Caliber was excellent from start to finish! Rick Flores took pictures of the damage to my car, wrote up the appraisal and explained everything that would be done to restore my car to its previously pristine condition. When I asked where the work would be done, Rick graciously gave me a tour "backstage" in the building to see . The cars worked on remain inside the entire time--that is very impressive to me! Stephanie and Bernadette, the receptionists, could not have been more welcoming and professional. Rick kept me informed throughout the repair, and was very willing to work with me to accommodate my work schedule for pickup of my vehicle. When I arrived for pickup, Rick led the final walk through, and explained everything that had been done. My car had been washed and the interior vacuumed as well. I HIGHLY recommend Caliber Collision in Redlands! read more

Came in recently with a friend of mine who was rear ended. Id never been to a caliber collison center but they seemed very accommodating. The girl at the front desk Adriane (?) i think that was her name, was really friendly and even told us about her recent accident she was in and understood our frustration. But i would def say it was a positive experience and if i need anything repaired ill be looking up one of the centers in my area. read more

I trusted Caliber Collision with my beautiful red Acura that was rear ended by a high school kid a week ago. The business provided prompt professional repair with daily status reports. The car was repaired within a few days and returned to me washed and shiny and spotless on the inside! Great, seamless, friendly service! You all rock!! read more

Service was good, just wished that I was keep apprised every day. I understand people are busy. Just a little irritated by the fact that they called me on Friday @ approximately 5pm to let me know my car was ready and could I be there in 20 minutes. I don't like the fact that I felt hurried. I picked up the car the next business day. read more

Caliber was great in keeping me informed on my car status and when it would be ready the customer service was great I have been there more times than what would like after I hit something on 57 freeway they told me it would not be ready in till June 3 but it was ready may 25th they were quick and efficiently and my car was back fast they did a great job on it read more

Could not be happier with my repair experience at Caliber Redlands. Marie Anacker was my estimator and she was unbelievably helpful through the entire process. I would not hesitate to recommend Caliber Redlands to anyone needing bodywork. They even returned my rental car for me when went to pick up my car. read more

Glad that this was the place I chose for my car repairs! The staff is very nice & very friendly, they kept me updated throughout the whole process, my car was even ready sooner than the estimated date I was given which I was extremely happy about! I am very much satisfied with the repairs that were done, I definitely recommend this place! read more

I was very impressed with the service and workmanship this body shop provides from the ladies who helped me at the front desk, to Rick who listened to my concerns in regards to the damage/repairs being done on my car, and then third the laborers, who did an amazing job and exceeded my expectations! I am so thrilled with the work that was done on my car it looks as good as new and for that I am soooooo grateful! Another huge plus was the timing and ease of the whole process I spent about 15 mins IF that each time I went in! read more

If I could give this location a million stars I would! I took my car in on Monday and on Friday I drove it out just like they said I would. They did a fantastic job. Thank you. read more

Had to take my car back multiple times after pickup. Paint and body work looked good, but whoever fixed my broken suspension and exhaust parts did a terrible job. Would not recommend. read more

5 Freaking Stars... Maybe it was because my truck was hit and I didn't have to pay a penny, but my experience with Caliber was outstanding. My truck only needed a front bumper and some trim replaced. So the repair was a week exactly. During the repair process I was sent pictures of my truck in different stages of the fix. I thought that was awesome. Overall great experience with customer service.. read more

Had to come in with an insurance repair from minor damage to my hood when someone in a high vehicle backed in to me. I was very worried about paint matching, but they assured me that it would be fine. I was worried for nothing, my car looks almost brand new. I paid a little over the insurance cost to take care of a few dings that were bothering me, and I was very pleased with the results. They were fast and courteous. read more

I recommend Calibur Collision in Redlands to everybody who needs body work done on their car! They did excellent work & were very picky on every detail knowing that Iwould be very picky. My car was brand new when I was rear ended. I love how they kept me informed daily with a text & a phone call when neccessary. I am highly satisfied! Thanks to all the staff. Very friendly & attentive! read more

The management is great here. BRIAN and his team are all fantastic. I had a recall on my car's paint job and simultaneously had damage on my drivers side rear fender from someone side swiping my car while I was in my house and it was parked outside. And to top it off, I had previously had a rear end collision just a short six months earlier. Caliber, Brian, and his team coincidentally performed the repair on my rear bumper then as well. After my car was repaired and repainted everything matched great. There was a loose clip on one of my interior pieces, unfortunately with hondas the clips are very cheap and fragile, I already knew that about my fuel efficient commuter. thankfully they're pretty cheap to replace most parts though (like the visors . The next winter, my moonroof started to leak water, I initially thought caliber was responsible. So, I called up the office,to have them look and repair the interior and leaky window. Turns out they weren't at fault for the window (but showed me a great and cheap solutions for what was wrong). The clips, I can't blame them for the Honda design . Besides even if they would have been at fault, mistakes happen, but how you make it right is what's important. they repaired my door cleaned my car and took care of everything. I suggest this place for my friends and the public whenever possible. They're a fantastic team. read more

Kenny and his team are 1st class. They are well organized and handled the repairs Professionally and expediently. Caliber Collision will always be my 1st choice. Their handling of the complete process is second to none. I am extremely impressed! read more

I took my white car to get the bumper repaired and repainted, and after less than 7 months or less the paint started to yellow in a couple of diffuse areas. Apparently, it was determined that it was because the clear coat was applied before the white paint had a chance to fully dry. The good thing though, is that the lifetime warranty fully covers the cost of redoing the work. read more

Smooth, timely, and pleasant overall experience here. I liked that we got daily updates on our car too.

Avoid this shop at all costs!! I went to this repair shop because it was recommended by my insurance and several other people. The staff were nice and helpful until they had my car. From there, everything was down hill. They were rude, disrespectful, unknowledgeable, ignorant, unhelpful, and were severly lacking in communication skills. They treated me as if it was a complete imposition for me to even dare to ask a question and tried to blame mistakes on me. Its been almost a month since my car was repaired and I'm STILL fighting with them to fix their mistakes. Don't use this shop or you will be very sorry. read more

About a year ago my car was repaired here as part of the Honda recall. I had some extra damage on the car, so I paid them to fix that as well. As far as the quality of the repair goes, it wasn't bad. They don't cut corners like at the cheapest autobody places, i.e., to repaint something, they remove all the molding and do a thorough job. Any reputable place will do this. But this is where all the positive stops. The work they do is extremely sloppy. I am a perfectionist so when I took my car in, I took one of their workers and went over every single imperfection on the body of my car and discussed to repair almost all of them. When I went to pick up my car, I found out that they had dinged, scratched, and completely messed things up all around the car. There were deep polish marks in the clear coat; the painted trunk had rough edges, as if the paint was not distributed equally; their workers had stood on the plastic molding in the car and it was discolored and covered in dirt and dust; the entire car and the inside of the trunk was full of heavy dust. This is unprofessional at least, but more importantly, they had chipped the paint on several places on my car and I have no idea what the heck these guys did, but they melted off the tint on my rear window! On top of it all, they had fixed the wrong part of my trunk latch, so it was still not working. I talked to Kenny, who is the manager there, and his immediate reaction was that none of the damage happened there. And this was despite the fact that I thoroughly went over the car with one of the workers there. They also take photos of cars when they come in and they weren't able to find any of the damages in the photos from the time when I left the car there. But this evidence was brushed off and explained as if the damage was probably too small to show up in the photos anyway. After some back and forth, they agreed to repair the damages after I said that I will try to take care of the tint myself. The tint was very expensive and had a lifetime warranty. Luckily, the business that had installed my tint was very reputable and 7 years after installation they replaced the entire tints on all windows for free with no questions asked as to why the tint melted like that (~$400). I would give this place a better rating if something else didn't happen. When I went to pick up my re-repaired car, Kenny pointed to the two small areas of chipped paint and pointed out their smoothness and the clear coat on top. He said that based on that, the damage couldn't have happened at their shop since it was "painted over." In other words, they had basically touched up the paint at those two locations and were now telling me that it was like that before! Kenny himself examined the initial, rough paint damage and didn't say anything BEFORE I left the car. I had nothing else to say anymore. The bottom line is that this place must be avoided. And if you can't, make sure you grab Kenny, go through every corner of your car, take video and photo evidence, and only then leave your car for repairs. There is a good chance that when you pick it up, you might have some new damage that wasn't there before. These guys are not professionals either in terms of the actual physical work or in terms of customer service and integrity. read more

Even a fender bender is a depressing circumstance, but Caliber was nothing but a pleasant experience. Everyone was incredibly nice (even the store manager), and our car looked great when they were done with it! We were impressed with their customer service and how they worked with our schedules. read more

Had a small dent someone thoughtfully put right in the middle of my hood. To me that's like a pimple on your nose, I just can't stand it, not on a 6 year old car that's otherwise almost flawless. While I was worried about the estimate I might get, in the end it seemed a reasonable price to cure my "pimple." The work was completed in 48 hours, and the car looks great. To do it right they repaired the dent and totally refinished the entire hood. Brian handled my estimate and the whole affair, and was friendly and likable. If you've been to many body shops, this one will surprise you. All the work is kept far removed from the customer space, and it's a comfortable and friendly place if you need to wait a while. One comment about the other reviews here. One mentions "brush strokes?" Since when are cars painted with brushes? The other mentions wheels - the guy could have replaced only the damaged wheel, or spent some time on the phone or online and located a matching wheel. It's not Caliber's fault the wheel is no longer available, and I seriously doubt they put 4 new wheels on without offering options before proceeding. Just my opinion on those two issues. read more

About two months ago I had an accident and Caliber was recommended to me by everyone that knew about the business. It was the most positive experience I have ever had for something that was not a positive situation. Their customer service excelled any expectations that I could have ever had. During the process the Rep that was in charge of my car called me faithfully every Tuesday and Thursday and more often if necessary to make sure I was kept aware of the status of my car. After I got my car back I had a small issue - they stepped up took care of it making sure I was inconvenienced as little as possible. I would highly recommend Caliber Collision to anyone in need of car body repair. read more

Took my car there for a small repair that was required since I have a leased vehicle and instead of the repair requiring a full fender remover & repair the owner recommended to do paintless dent repair since the blemish was minuscule. It was a much faster and cheaper fix and looks good as new and everyone there was very friendly and accommodating. read more

Caliber Collision knows the way to run a business! Knowledge, efficiency, and excellent customer service! From the moment I walked in and was greeted by the two lovely ladies at the front desk to the minute I picked up my car, I felt very confident that this was the place to be! I was kept apprised of my vehicle's status through text message daily and it was finished on time, as promised. I would highly recommend this business! read more

I am very happy with the service at caliber collisions of Redlands! My car was fixed very quick, Jeremiah was very informative and pleasant to work with, and I am very happy with how my car looks. Would definitely recommend! read more

Brian and the staff at Caliber Collision in Redlands were great !!..he explained the whole process to me in detail and everything turned out just as he had said..my truck looked absolutely perfect after they had finished..highly recommend their work and professionalism.. read more

Great experience! My car was nearly totaled, but they got it back on the road, absolutely as good as new in about 3 weeks--actually slightly faster than estimated. A couple of minor adjustments were required after I received my car back, and they took care of them on the spot, no questions asked! VERY friendly and professional staff--especially Brian, the service advisor I was working with, as well as the really helpful and personable young woman at the front desk. I wholeheartedly recommend this location for any collision repairs or other work. read more

Caliber is fantastic - this is the third time I've used them and I have been extremely satisfied every time. They have always been easy to work with and very friendly, honest and forth right. They got the job done on time as promised and went the extra mile to find the right parts. Rick and Nick have my two advisors and they were both extremely helpful and pleasent. I would highly recommend this company to anyone! read more