Had a guy come out to my car to have a look at my problem. A bit of gas dropped onto the body and burned into the clear coat and paint. He was honest and told me that it was $600 to repaint the whole thing. Instead he went into his garage and rubbed it with some commercial polish for free and gave me some in a bag for free to take home. He also answered my questions. I had come late for my appointment but they still helped. read more

Ever heard of Medical Surgeons leaving medical instruments inside their patients... well - at Caliber Collision - their Car "Surgeon" (mechanic) left one of their tools in my door... lol... First let me state that the people that I worked with at Caliber Collision were REALLY nice people - so this is not an attack on them. Additionally, this review is really two reviews, the body work job and then the service/repairs job. The body work was great and relatively incident free. BUT, the service repairs side seems to be where it unraveled... - here is my bad experience with Caliber Collision: I was referred by State Farm insurance for a very minor "body work" insurance claim. So, I brought my BMW 328i into Caliber Collision - showed the representative the problems - all good at this point. Then, I asked the representative about several additional issues that I wanted to take care of - a strange grinding sound in the front end, some signal lights were not working, check the tires, and a window motor wasn't working. The representative said he would have all of those issues looked at and that they should be able to handle everything. Here are the problems I experienced in brief: 1. Mechanic left his tool inside my car door after performing window motor repair/replacement. This resulted in me having to make an additional trip to Caliber Collision to have it removed. 2. My representative ignored my request to visually inspect a tire that I asked him to check (I am not a car guy, it looked worn to me - but, I wasn't 100% sure). This resulted in the need to make an additional trip to the tire center to replace that tire. 3. My representative ignored my request to check on a strange grinding sound in the front end. This resulted in the need to make an additional trip to another service center to have it looked at / repaired. 4. My representative would call me extremely late in the day (like 20 minutes before closing) to come pick up my car - so that if I didn't leave home right that minute - I wouldn't make it to Caliber Collision before closing. 5. Each final amount due was higher than the quoted price. Obviously, this is just annoying - as no one likes to pay more than they were quoted. 6. I was asked to sign the paperwork stating that I had "fully inspected the vehicle..." - before they actually showed me the vehicle. When I asked if I could see the vehicle and verify that the work had been performed - the representative looked at me like I was from Mars. 7. To top it all off - upon bringing the car back in to have the tool removed from inside my car door - the "strange grinding sound in the front end" was still there and my representative just drove the car into the garage (ignoring the grinding sound) and then back out into the parking lot after the tool had been extricated from the door (again, ignoring the grinding sound) - handed me the keys and sent me on my way... In closing - I want to repeat that everyone I encountered at Caliber Collision were REALLY nice people - so this is not an attack on them as people. But, I did have significant issues and I felt obligated to share my experience. read more

I took my late model Volvo S60 to get some repairs after a collision based on the recommendation of Ontario Volvo. The car was at this shop for over a month. You trust the experts and hope they do things right. Overall, the great experience many people seem to have with the work done by this company wasn't what I had. My car was returned to me with poor paint work, interior panels scratched & loose, exterior body part missing, welding work being done poorly. This company's QA/QC process is sorely lacking. I've had to take the car back on several occasions, and their manager has always been courteous & cooperative. I still need to take the car back to address a missing body trim and improperly installed seat belt height adjustment bracket. I lead a busy life and it is hard for me to keep acommodating this establishment's poor quality work. If you have a lot of time and nothing better to do than keep finding issues with your repair that require repeated visits to this establishment, then Caliber Collision is your place. If you do go here, or any body shop for that matter, take meticulous photos of every part of your car, not just the areas needing repair. Caliber Collision's management is A+ in owning up to issues, but the quality of their work on my car has been poor. read more

I don't like chain body shops... i've never gotten a good vibe. I only chose Caliber because my insurance company assured me i'd be happy with the quality of work. They knew I was extremely picky and looked closely to attention to detail, they said they'd assure me i'd be satisfied.... I was. Paint matching was about as good as it gets. Panel fitment and alignment was great and the final work on my Genesis Coupe looked great. I waited to see if any delayed quality glitches would arise and I haven't seen any... i've had my car back for a month and a half now. Their fast and courteous service and close connections with Enterprise Car Rentals meant I was treated quickly and professionally. I'm very happy with the recommendation to Caliber and would recommend them to others as well. read more

Quick and good quality. Not to mention fair prices. Luis Crisostomo is a super advisor and take good care.

After my car was rear ended on October 20th, Ernesto and the office staff were awesome! Very helpful and professional. They repaired my car in a timely manner. I would recommend Caliber Collision to family and friends or anyone that needs a reliable body shop. read more

Great work ! Ken is the best and had my car looking better than I expected. Love how quick they got it done

Great customer service. Rick kept need informed of my vehicles status with a phone call daily. Eric the service manager makes sure you get great service and values your business . And they guarantee their work can't beat that. read more

It took from December 28th to April 7th (3.5 months) for Caliber to get the parts for my car (a door replacement), company was unwilling to do a later (5PM) drop off for my car making it difficult to move around my schedule. I was quoted 10 days at most and it took 20 days to receive my car. I was left messages several times with false promises twice that it would be ready and it still took 2 weeks longer. If they knew how long the queue was for my car to get painted, they should've scheduled the install and painting when there is availability instead of keeping my car for almost a month. I had to rent a car and cost me way too much making it difficult to make ends meet for the month, still suffering from the consequences from a company that cannot forecast/schedule their work appropriately. Car was also delivered dirty because they left it outside for 3 days after they told me they would call me on Friday to set up a pick up time and they did not call me, I had to call on Friday and they said to come Monday. On top of all that they added $I,000 more in work to claim on my insurance. How do you not predict better after doing these kind of jobs for decades? Never using Caliber Collision again. Stay away unless you have a spare car, time to kill, and want your insurance to pay $I thousand more than quoted. read more

Awsome customer service , took my car for a minor repair was done faster then promise and looks immaculate.. they even took me to pick up my rental..they made the process so easy! read more

This is the second time I've used Caliber Collision. Both times have been a great experience. Their work is top notch and the customer service is the best! Thank you to Rick for such a great job. read more

This was my first experience with Caliber and I'm so pleased. From the customer service to the actual repairs. My car is absolutely perfect. I will recommend Caliber to anyone!! read more

Service was quick and professional, great staff at front desk. Highly recommend to anyone looking for vehicle repairs!

Too bad they don't offer courtesy vehicles. I could use one this week. They have had my car for about a week now. Not a whole lot of progress yet to just replace a bumper. read more

We brought our Camry in for a broken off right mirror. They took outstanding care of us. The price was very reasonable and they took the extra time to clean up minor scratches at no extra charge. Ken was a wonderful service advisor. Excellent experience. read more

This technicians at this place are highly incompetent and try to cover up their shoddy workmanship with layers upon layers of excuses. They significantly damaged my front bumper which had only a paint scuff that needed to be fixed. Instead, their lack of procedural knowledge in disassembling and assembling the bumper resulted in multiple areas of irreperable damage to several components. The cosmetic, structural, and electrical damages done to my front bumper was then denied by their office staff when they were pointed out. Stay away from these inept crooks. read more

I appreciate the work and customer service. Thank you Angel for your patience and your Help.

I've been to Caliber Collision two times now, and both times were amazing, stress free experiences. Marie was my vehicle handler at Caliber and was amazing. Anytime something new had been completed, she called to let me know and keep me updated on the status of my vehicle. I highly recommend Caliber. read more

My car was hit and herd about caliber collision through the other insurance and through a friend. The staff ernesto, Carlos and stephanie were very nice and very professional. They made me feel welcome and at home. I received periodic updates via text and they ernesto would call. The office is very clean and they offer water,coffee and popcorn. Caliber provided transportation several times with Carlos "my new friend in Jesus Chist". Very nice man. I highly recommend caliber for your services. read more

I was happy with the repairs that were done to my truck until I got a call from caliber informing me that they had forgotten to replace the metal placard on the tow hitch of my truck it was not convenient for me to return at that time and they agreed that o hold on to the part until I was able to come in to have it installed. Today I went in to have it installed them after calling yesterday to inform them I was coming and they informed me they had thrown away the placard, "accidentally". The placard had sentimental value and cannot be replaced. I have a feeling the person I originally spoke to on the phone failed to have anyone put it aside due to not liking that I was not happy about having to return to have something else done because they did not finish the job the first time around. Repair looks good, but this was poor customer service in the end. read more

This Shop is excellent they stay in touch with every step of the way. Their deadline was two days ahead of schedule. I was so impressed with my car they treated as part of their family. Iam still enjoy the vehicle and the outstanding work. Go caliber u rock read more

Awesome service, really fast. James is fantastic. James and the manager totally came through for me.

Overall great location, friendly and professional staff. You are in and out when dropping off your vehicle. Also great with keeping you informed through text, phone or email. When picking up your vehicle, service advisor will go over repairs and answer any remaining questions. read more

Let me start by saying I am a consumer that appreciates customer service just about as much as the end product. I am also a consumer that appreciates when both are done to the fullest extent that a business can provide, despite the roadblocks and obstacles along the way. I was given Caliber's information (among others) by my insurance company when I was rear-ended on the freeway about a month ago. Of course, I immediately looked at the Yelp reviews of everyone on the list and Caliber Redlands ranked highest. Fernando Figueroa was my Customer Service Consultant and the one who initially did the intake and inspection on my vehicle. From start to finish I was informed and always in contact with the shop as to the status of my car. When I picked up my car the bumper didn't seem completely 100% and wasn't right. Although I do think they should not have returned my vehicle like this, especially after I commented on it when I initially inspected it, I take part of the fault for taking the vehicle anyways. After my husband also commented that it wasn't right, I contacted Fernando the next morning and he asked that I bring it back for inspection. Despite the fact that I had already paid for the repairs the shop took immediate action when it was determined to be an additional bracket that had not been replaced with the initial repairs. At that time both Eric Wells (Center Manager) and Fernando alerted me they would have to order the part and I would have to come back. I made several trips back and forth until they decided to put me in a rental car to finish the repairs. The point of the story is they went above and beyond even after they were paid AND even after it cost the shop money to make it right (including the rental car, which they didn't go cheap on either). While it wasn't the ideal situation to have to go back so many times everyone in the shop from the front office staff, to the customer service rep, the manager and even the technician that worked to make it right, I always felt happy when I left. In an unfortunate turn of events my husband's truck ended up in an accident a week later; of course we sent it straight to Caliber Redlands! Thank you Caliber, for making these hectic experiences as positive as possible and for taking care of us, both as consumers and people! Obviously, we highly recommend this place! :) read more

This place will scam you!! I was a victim of a hit and run about a year ago and my car was pretty messed up. Luckily it was parked and empty when it was hit. Anyway, AAA took it to Caliber in Redlands where they assured me that my car could be repaired and that it was not totaled and my wheel could be fixed. They fixed everything until the only thing left was the wheel. Then they told me that they were wrong and I had to buy a new one and since that particular wheel was no longer made I would have to replace all four which is not covered by insurance. I couldn't stop them because they already repaired everything else. In the end It cost me so much that it was more than the worth of my car!!! read more

My car is fixed! Caliber ordered the part as promised and had my car in for repair and back to me the same day! Great job Caliber!

This place Was referred to me by my auto insurance company. Recently I had my car repair done here. Friendly place. Quality of work I got was mediocre. My headlight case was cracked during their repair. however they said, it was there before and came visible due to cleaning. They do not pay attention detail. Painting job showing up brush strokes. I would definitely think about taking my car here again for service. read more

Nothing but the best to say about this shop. They corrected the repairs done by Tom Bell Collision Center, right across the street and did more beyond what was expected. The paint turned out perfect and they even fixed a window that wasn't part of the deal at no charge to me. They kept in touch the entire process and were very professional. I work in the film industry as a set painter (scenic artist) and I know what a good paint job is, I'm very pleased with my experience there. Thank You read more

They were fantastic. I was reluctant to go here because it was the recommended shop by my insurance. I just figured they would be uppity, time consuming, and high priced. It was nothing like that! They repaired my car quickly, professionally, and for just about the price of my deductible (which means my insurance company wasn't involved). They even washed the car! Choose this place! read more

Got my tailgate fixed here through insurance. Feels and looks like I got a brand new car after the repair! They also have awesome customer service!!!!! read more

Excellent and friendly service. Great communication and updates. Prompt and quality work.

Wonderful service friendly staff very satisfied on my service.. ken was very professional and friendly I would recommend caliber.. and trust them with your vehicle would recommend to friends and family read more

Great service car looks better than when I left it . Bryant was great he kept me posted by daily emails. my car was very happy with its stay. Five star service My thanks to the caliber team read more

Sadly I had several accidents that led me to experience several body shops. I have to say that my experience with caliber collision has been incredible. They took care of my car in a record time, and they did such an amazing job that it looks like it never happened ! I STRONGLY recommend this body shop. Special thanks to Brian who made this unfortunate accident much more bearable ! read more

This place is simply THE BEST! I had some repair work done at another Caliber location about 5 years ago. Over time I noticed the clear on my hood and rear panel had started to flake. I brought my car into this location for inspection and they were nothing short of outstanding from the moment I got there. The gal at the from desk was very polite and made me feel at home. My service rep Brian was professional and never said a negative word. Every comment from him was positive and assuring. Carlos the driver was polite and friendly. Everyone there displayed a high degree of customer care. Lastly, my car looks great. It was done under warranty at no charge! I'd give them more stars if they'd let me! read more

I had a horrific experience with this business. The estimator I dealt with was a conceited and arrogant man who happens to be married to the boss's daughter. This company was more interested in totaling my car than actually fixing it. I caught the manager in this business lying to me several times. This company works for the insurance company and not you. They will do whatever the insurance company tells them to do at your expense. I would not use this company to repair your car. Take your business elsewhere. read more

After an accident, my car was at this shop for over a month. Luis and eveI spoke to there were fantastic!!

Highly recommended, choose this facility due to the positive yelp reviews and made the right choice! Had a fender bender, insurance co. gave the green light, dropped off my SUV on a Friday had my car back by the next Thursday good as new. I was in & out of the waiting room fast as well. I'd use Caliber again if I had to. read more

I had the best experience here! Everyone I came in contact with were informative, polite and professional. They kept me completely informed during the repair process and the final product was outstanding. read more

Farmers Insurance (The persons insurance who hit me) recommended this place. I had appointment and was helped by the Office Manager withing minutes because it was busy. She was very nice and the gentleman who helped me was very nice as well. Updated me with texts and phone calls. I HOPE I DONT HAVE TO EVER COME BACK but if I have too, I'll be returning here. read more