I took my 2017 VW Golf Alltrack to Caliber Collision on 281 North, across from Sam's Club, because they were one of Liberty Mutual's preferred body shops. The damage was minor, from a very slight side-swipe, but I still wanted the repair done right. My service advisor, James, and his team did an excellent job. The repair work is clean, precise, and professional. Only a very practiced eye would ever notice that anything had been resprayed or replaced. I also appreciate that the work comes with a lifetime warranty for as long as I own the car, which gives me real peace of mind. James and his team did great work. Highly recommend Caliber Collision on 281 North. read more

Update: Sam the GM reached out. He went above and beyond to assist us and took care of the issues. Sam was great and it is appreciated. DO NOT TAKE YOUR VEHICLE HERE!! We had the worst experience here. Our advisor, Derick, gave us the run around on everything. They installed parts on our 2022 truck that didn't fit and were not even attached correctly. Upon inspection we noticed it, they said they would order the correct parts and fix it when they came in. We even got it in writing from the advisor that was there at pick up. Now they are saying it's our fault and they are not fixing it, because we chose that part and now they can't get the part we need. How do you run a business and tell the customer to pick the parts they need??? I don't work for a body shop. And when the parts came in, yall didn't notice they wouldn't fit??? And just decided to put them on anyways, half assed and falling off!!! They are flapping around and missing screws. We have asked to speak with a supervisor many times. Every time we call, he is unavailable and will call us back. Yet it's been weeks now and not a single call back. Our insurance paid thousands of dollars to fix our truck and it is unacceptable!!! read more

Caliber Collision - Broken fender flares that they were supposed to replace. - Body Shops Near Me - San Antonio, Texas

Went again and still outrageously expensive and long wait time. Guess its time to find a new place.

Excellent service. Fernando is amazing!! Caliber does great work!! My car came out great!

Made my day! I hit my side mirror exiting my garage and it popped the plastic off housing. With light indicators and cameras integral to the unit, I was worried. I tried pushing it back in, as did my SIL. No luck. Everything was working fine, just the plastic surround was off. I brought it in and the nice young man (I forgot his name, I'm sorry) was able to manipulate it back in place! No charge! Everyone was so nice from the girls at the desk to the rep that helped me. They were quick to make my appointment and evaluate the situation. I highly recomnend this place. read more

I have to say the professionalism and speedy time it took to repair my vehicle was outstanding. The team over at Caliber really made this process easy and I could tell we're giving me a fair price. Miguel was my rep and was informative and trustworthy and I would definitely work with him again if need be. Thanks for the great service! read more

Caliber Collision - Damage - Body Shops Near Me - San Antonio, Texas

Disappointing Quality Control - Repeated Issues I've given this shop multiple chances, but after my latest experience, I won't be returning. I had my truck's tailgate replaced here after a rear-end collision. Over a year later, I noticed the tailgate wasn't actually locking though it made noise like it did. After troubleshooting, I found that the actuator was never mounted--just left floating inside the tailgate. It was connected electrically, so it sounded like it worked, but it wasn't attached to anything. This whole time the tailgate was not actually locked...Wow! I know they missed this because I had to remove a bolt in order to attach it, so it's not like something came loose over time or something. They just plain did not install it correctly. That's a careless oversight that directly impacts the vehicle's security. On top of that, I noticed swirl marks all along the passenger side of the truck, which wasn't even involved in the accident. I have no idea why they were working on that side at all. They promised to send someone to my house to buff it out, but I never got a call back--and honestly, at that point, I didn't want them touching my truck again. I ended up buffing it out myself. Unfortunately, this wasn't the first time I've dealt with poor quality control here. Years ago, my wife's car was repaired at this same shop, and we noticed paint defects then too. We had to return to have them buff out marks in the finish. Paint and body work should be thorough and checked for both appearance and function. That level of care just doesn't seem to exist here. Very disappointed. read more

Had a very minor fender bender. Basically rolled into the car ahead of me and other driver declined police or insurance to be involved as no damage to her car. Took my car to caliber collision to fix the bumper. Expected the price of a bumper plus labor. But no, the overall cost was $13500 to my insurance. Nothing but a hassle along the way. They had my car for almost 3 months. read more

Caliber Collision - Body Shops Near Me - San Antonio, Texas

The lady I spoke to on the phone was nice however I would like to note if you guys are trying to get estimates before bringing your car in in case the quote isn't within your budget that is not possible. I went through their website and asked to receive a quote estimate and was given an AI generated estimate. The computer then also stated "THIS IS NOT THE REAL ESTIMATE" and had me provide contact information for me to receive the real quote. I never received that so I decided to call them and that's when I was informed I needed to bring the car in, I've received multiple text messages saying Caliber Collision will be sending you status updates and they will begin to prepare your estimate and that they'd notify me when it's ready. It feels very misleading and as someone who's never been in a wreck and was not at fault during the accident I just wanted to get my car fixed as soon as possible and they were not able to help me with this. I did not want to spend the time in bringing a towing company, have them look at my car and give me an estimate and then I'd have to decline and tell them I can't afford it and have to tow it back to my house. Although this might be normal and protocol I just feel misled from the computer and their website as well as the automatic text messages I received. read more

The entire process was seamless,punctual. The front desk Staff was friendly, professional, and efficient- also directing me, to the enterprise Rent-A-Car service. (even offered me a ride to the location )The job was completed 3 days ahead of schedule. My truck was washed, waxed and cleaned I was very satisfied - I would recommend this location to anyone needing estimates or repairs ask for Jesse for 5 Star service. read more

This is the absolute worse experience I've had with a body shop. They damaged my interior panels my hood doesn't line up on passenger side. This is after they gave it to me the first time and I pointed out. This was there second chance. I'm a master mechanic and I saw all of the damaged they did and all they told me was that they will get with my insurance to fix it. Please stay away from them there work is sloppy and unprofessional. As a technician I'm ashamed of there poor craftsmanship and there lack of attention to detail. All I went for was a small dents because of hail damage and they ruined my Ford Ranger. read more

Rude, hangs up on customers just trying to get answers. With holding information. Don't go to this location.

i want to note 2 things for this review: 1. this review is mainly for the lombrano location, but also the marshall location for lack of communication. do not recommend these 2 locations. 2. i do recommend overlook pkwy location, as sal, the gm is trying to help me with these issues when it was not even his location that messed up. very impressed with him! ** son dropped his car off at 281 n marshall location on a 5/24/24. was supposed to be done by following wednesday, never heard from them.. finally found out they transferred his car to the lombrano location that didn't deal with progressive insurance, and they didn't get car for 4 days after that! so after speaking to many employees that had no idea where our car was, while they were rude! finally got ahold of a "manager" named gilbert, who gave me more lies and did nothing but blame all on 281 n marshall road location. like that was supposed to make the fact that we are down a vehicle, and nothing is being done about it other than excuses, any easier. that was over a week ago!! he has lied to me multiple times about when it would be done and that he would contact me back. then when i finally had enough of his lies and called him out on his highly unprofessional work methods he blocked me!! do not take your vehicle to these unprofessional people unless u want to be out a car for way longer than needed, and to be lied to repeatedly, do not fix your car properly, then blame you for their incompetence (as stated by gilbert himself before i called him out on his lies)! unless your insurance likes paying for insured vehicles, and for weeks of time at the shop, therefore pays this company more and u nothing, i would avoid these locations at all cost!! read more

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Made an appointment to get a quote. Arrived for the quote was told "hmm your not in the computer " (I had an appointment time & date on their business card they had given me). So they said, wait a minute & someone come out to see what you need. Guy said I'll take a pic, get your vin & call you in the AM. Never heard back, I called the next day to try & get the info. "We have no idea what your talking about but just come in & I'll take a look" No thanks, I will take my business elsewhere! read more

The service was great and the turnaround time was very quick. Erica was very helpful and kind. I was very pleased with the work done. I will definitely use them again. read more

This location is an absolute nightmare - from the physical setup and process parking your car / checking in, to the front desk staff's incompetence and either not answering the phone or picking up and hanging up on you, to the repair personnel creating new or worse issues. The quality of work and the communication from everyone and the customer service is more than unsatisfactory. Early July I dropped off my Rav4 for front damage to the bumper and sensors that are underneath. They postponed my completion date due to them messing up the bumper replacement or paint job and having to redo it. The original ETA was exceeded by almost a week and I had to be the one to initiate getting updated. I finally pick up and the body damage was repaired, but the paint job had a few bubbles (they said would be redone by them if it eventually causes chipping), the Toyota emblem on the front was incorrect (they put the blue hybrid one and my car had the black emblem and is not a hybrid), and NONE of the sensors that were damaged had been fixed, throwing error codes in the dash as soon as you start the car. I let them know about this on the spot and coordinated to bring the vehicle back once they ordered new parts. Again, a week goes by and I am the one to initiate asking if the parts came in or not and when this can be accomplished. I finally get a response the part is in, but they took another week to work me into the schedule for repair. I was coordinated a rental vehicle complimentary, I dropped off AGAIN yesterday, told it would be done in the morning and pickup the next day... Here we are today, I am the one messaging my assigned repair estimator if my car will be done today so I can make arrangements after work to come by. He says yes and I get there at 3:15, the front desk staff are a mess and ask me multiple times my name and my car and someone will help me soon. At 3:55-4:00 I'm brought my vehicle, the sensors are showing fixed on the dash... but NOW my center display screen for maps/Bluetooth/etc is glitching on and off, touch screen giving out and none of the side buttons working. THIS PLACE SUCKS. I would go anywhere else but here but unfortunately these are warranty repairs due to their screw ups. I've yet to be impressed by this company and location. Poorly run in every meaning of the word. read more

Fabulous service at Caliber Collision. My car looks better than ever I think they even detailed the interior. The repair to the ding in the bumper is completely invisible. Looks brand new. Shout out to Tanya for getting the car ready for me a day early so I could enjoy my weekend as planned. read more

This place is AMAZING! After finding no place open on a Saturday, I came across this location of Caliber Collision - they answered the phone! They sounded so nice on the phone and we rushed right over. Kerri Matthews came outside to greet us and told us they could definitely fix it. (The car had been involved in a hit and run while it was parked in front of our house.) Kerri seemed very knowledgeable and competent and we were comfortable leaving the car with her. She kept in touch with me during the process and the car looked great when they finished. We had even left my husband's wallet in the car and called her. Thank God for honest folks! We had a great experience and we HIGHLY RECOMMEND this location. What also made this place convenient was Enterprise Car Rental was right next door and we could walk right over! read more

Just got my car fixed! Received in a good timely manner super happy with how it came out.

Outstanding service and overall understanding of customer needs. I would recommend this location for any level of repair....

Would never go again, told me that they replaced my bumper when all they did was glue it back on and then told me the warranty doesn't cover anything because I had damaged the vehicle myself? No the bumper was broken and glued, my receipt shows that a brand new bumper was on it but only 2 weeks doesn't make the parts this dirty. Proof that that they are ordering parts through insurance, pocketing those parts and glueing parts for people instead. This was 3 years ago too, I Will not let it go, even after replacing the bumper myself for 1k read more

This is the worst customer service and communications ever seen. We went here through a recommendation of a rental car place. From the beginning it was apparent that they didn't know what the heck they were doing. We were so dissatisfied because they wanted us to get the vehicle repaired the same day as the estimate (which we never got a copy of). We are now talking to our insurance company and filing a formal complaint. If we could give zero stars we would but not an option. My advice - RUN. Don't walk. RUN. Go someplace else, anywhere else! Where is the accountability? Its not anywhere around this place. read more

No I don't recommend if you're the type of person who values your time. I called on Saturday and spoke to the call center and gave them all my details, and the color of my mother's underwear. The woman scheduled me for Monday at 7:30 am. I got there before 7:30 and waited in the parking area. I go inside and they had me waiting there while they got ready to work, turning on computers and fax machines. If you say you're open at 7:30 am, be ready at 7:30 am, my time is as valuable as yours. 20 minutes later I asked what was taking so long, it was only me and an older white man there. He didn't even know if he had an appointment when the front desk lady asked him but he got to get his estimate. I on the other hand was turned away because the call center scheduled my appointment in error and there were no appointments available anytime soon. Not sure what that was about, why no one couldn't just take 10 mins to tell me we need to get a new bumper and paint it and we'll over charge the insurance. So I wasted 2 hours of sleep and 30 min traffic for nothing and was late to my job. read more

If you enjoy having your vehicle released without your permission this is they place for you. They released my truck without permission to insurance, since we wanted to keep the vehicle. When questioned they admit they releasing my truck was miss handled they management took my number to keep me updated, it's been three days that I've waiting without a single call. read more

Caliber Collision - This isn't how i drove it in! - Body Shops Near Me - San Antonio, Texas

I have my truck getting repaired here at the 281 location. We received a call it was ready and I called right back and they told them I'm on the way, 15 min. We arrive and 1:10 later still no truck. The front desk team was lost and the two techs walking by didn't seem concerned. Terrible customer service!!! We will never return to this location. Smh read more

I made a few phone calls through the process verifying where my car was in the queue. Krystal Martinez was a pleasure to work with. She had the information to answer any of my questions about my car. Will definitely recommend Caliber Collision based on her level of expertise and customer service. The other thing that made my week was the quick turn around on the vehicle. It was well done as if it never happened. Really appreciate the team at Caliber Collision for getting my car back on the road. read more

Caliber Collision - After. - Body Shops Near Me - San Antonio, Texas

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Saul was excellent. Best service very quick very hospitable. I would recommend this to anyone if you want affordable prices and great service. read more

We had our 2011 Nissan Murano repaired at this location in 2019. After the repair we noticed excessive noise and vibration coming from the front wheels. We reported this noise to Caliber and they took it back in to replace the bearings and correct the noise. The adjustments were made because of incorrect installation during previous repairs. The adjustment made by Caliber temporarily resolved the noise however, after another 6 - 9 months the sound and vibration returned. We took the vehicle back in and were told the noise wasn't coming from the wheels but may be from an opener vent under the hood. I was suspicious but wanted to trust the Caliber mechanic's advice. Just recently I took my car to our regular mechanic who confirmed significant noise and vibration from the front wheels. Our mechanic not only confirmed the noise and vibration, he also confirmed the maintenance done by Caliber contributed to the problem. Caliber does decent body work but for mechanical issues, stick with your regular mechanic. read more

If I could give 0 stars I would. Lack of communication and sh**ty customer service. Everything went wrong since day one so I had to take my car away from the place this weekend. Will never recommend Caliber Collision. Bobby is terrible. My car sat there for two months without hearing any updates on it. When I first took my jeep there I offered to buy a cover to protect it from the weather. They told me they would keep it covered and protected. After two months I picked it up and the jeep was sitting outside uncovered. The interior was full of water and seats were soaked. Had to take vehicle for a second opinion. read more

After a wonderful stay at the JW Marriott Hill Country, my husband's truck passenger window dropped and would not roll back up. Driving 160 miles home with the summer heat/humidity was NOT an option. So we googled car repair places nearby for help - hoping someone could help us. Since we had a great experience with Caliber Collision in Bryan TX with our Infiniti SUV, we took a chance on San Antonio location. So glad we did. We explained the situation and they agreed to put a technician on it to see if they could lift the window and tighten it. Only 20 minutes later, they were done - and we didn't have to resort to plastic and duct tape! They didn't bill us, so I insisted they take a little cash to buy the guys lunch. Three hours later, we were home and the window is still up! Thank you so much for providing excellent customer service to us, despite not being paying customers this time! read more

Got a quote on a 2008 Infinity for some minor bumper damage, the Impact Bar replaced, A/C Condenser and Radiator for $6,800!!! Lol! GTHOH! Ended up doing it myself for $1,000. That included all New A/C Cond, and Radiator. Actually feel bad for Insurance Company Co when you have Collision places try rip them off. read more

Had taken my truck in due to some hail damage, and because USAA partners with them. First time I picked it up I noticed that there were repairs that were missed and Taylor McCarthy took care of me. Got all my repairs done and I couldn't be happier. read more

Brought my car here after a terrible start to my day with a wreck and glad I did! They repaired the car better than new! Mando kept me informed throughout the process and assured me everything would be handled. I'll recommend this shop to anyone. And will definitely use them again if ever needed (hopefully no more wrecks though ) read more

Mando was very professional and helpful in helping me deal with a terrible situation. Quick to respond, and truly caring!

There are two calibers in close proximity I hope this is the one that worked on my car they did an excellent job as far as I can tell after having it back for just a day or so. read more

I am what you would call an "out of pocket" or "pay it myself"...since I do not have the insurance company behind me and since my repair is low cost, I have experience rather horrible customer service and have expended a ridiculous amount of my time just trying to get a quote! Just called today, and now they cannot find me in their system. Quick summary of my Caliber adventure is as follows. Have been to the location three times to get a quote for the same issue..the second time I went in person to correct my email address they had on file. Went again to update the quote to scale back the work and get a better explanation on the job. I have literally emailed or phoned or contacted this location at least a dozen times. Today when I called and the operator stated that my last name was not in the system I gave up. If I could charge for my time for the amount of effort I have put into trying to get my car repaired they would probably owe me money. I am totally confused on this experience as it is definitely not a representation of the Caliber Collision name, had a great experience at a location in Virginia (but maybe it was because insurance was involved). Oh well, I quit. On a positive note the employees are really friendly (but they probably do not want me and my non-insurance rift raft car clogging up all their real customers.) read more

Bailen Oberloher was so professional and went completely out of his way for our truck. Their team was done way ahead of schedule, then Bailen sent us pictures of the truck after and it looks better than before! He even waited after hours after I had gone to the wrong location. Definitely recommend!! We were very impressed! read more

Delivered repaired car to me Friday 11/1-a day later than promised. Discovered on the way home turn signals and brake lights were not working. Should have made them flat bed it back to shop but really did not have the time so (carefully) drove back Monday AM. To their credit they did immediately fix without making me wait long. Otherwise 1 star for sure. read more

Our car sat there for 2 months after Caliber received approval from the insurance to fix it. There was no communication from Bobby (might be named Billy, but I can't remember since they hardly ever reached out) so went to pick it up and realized it had been neglected all this time. Took it to a different shop (not affiliated with caliber collision) and they got my estimate right away! This is probably the worst shop around. DO NOT TRUST THEM. read more

I came to this location about 3 days ago. I honestly was very hesitant due to the fact I don't know squat about cars. Anyway I have a 2010 f150 and it was time to do some body work. I'm glad I made the decision to come here. Some guy name baylyn helped me, really nice guy. Walked me through what I needed to do, he gave me options, And was very helpful. The people at the front desk were very welcoming. Overall I was very pleased with the customer service, I have a restaurant of my own and I feel customer service is a must and I truly felt they went above and beyond. Thank you guys Again! read more