I hit a big deer one dark morning on the way to work. Yes, it came out of nowhere. The deer flew up about 7 feet in the air, spun a couple times, and landed hard on my hood. I brought my car in and these guys replaced the hood, fenders, power steering, etc. as well as found, ordered, and installed my aftermarket front lip. Looks brand new! The deer rolled off my hood to the side, got up slowly, and walked away with it's buddy looking while back at me with a "wtF" look on it's face. read more

I was completely satisfied with the entire process, from initiation of the claim to completion of work. Bailen was extremely helpful and guiding me through the entire process. He kept us informed every step of the way and kept to his timeline. We will definitely be recommending Caliber Collision and Bailen for their outstanding work and professionalism. read more

Very shady! I finally got my truck back after nearly 30 days in the shop. I received some notification of the repairs, but for the most part I had to contact them to stay informed. So - the 1 Star Rating: After picking up my truck today, while driving home, I noticed the spare tire lock in my cup holder. I thought it odd that my spare tire lock was out and inside my truck. When I arrived home, my suspicions were correct! Caliber had taken my spare tire off my truck and used it in lieu of replacing the tire as was part of the estimate. If they did replace the tire, then where is my spare tire? Why is my spare tire off the truck? Why was it taken off? Did they take it off to drive my truck somewhere? Are they allowed to drive my truck to do whatever they want? I wish I had some answers but I am still waiting on a call back. It's after 6pm and they are closed. I wonder if I will still get that call. ------- This is my 2nd time visiting this particular Caliber Collision. And the work they did last year had to be fixed because the paint/sealer or whatever it was, started cracking on the bumper. Shoddy work. Missing spare tire. Do you need any more reasons to choose another repair facility? read more

Stellar service!!!!! Took in my 2014 toyota tundra for front bumper replacement and fender painting after a hit and run. I was on a time crunch and they came through!!!!. The work done itself was excellent, they got my truck looking like new. Armondo kept me updated with the status of the truck and came through on his commitment. Overall customer service of this location is just top of the line. First time i have ever said that about a body shop. Even front desk representatives were very friendly and commited to helping me. It is a guarantee i would come back to this location if i needed something else repaired. Keep up the great work guys! Thanks for making my interaction so great when dealing with such a stressfull situation !!!! read more

I so appreciate my entire experience at Caliber Collision. It's not fun when someone hits your car and takes off. It's even less fun to pay the deductible. The thought of wasting time with a collision repair shop and constantly coordinating with one made me cringe. Wow! I was totally wrong. These guys were great to me from the moment I drove up. Actually, before then they worked with my schedule and got me in for estimates and repairs fast. When I arrived, I was greeted immediately. I went inside and the ladies behind the counter knew who I was and I waited about 30 seconds before Saul conducted the estimate. Repairs were fast and well-done. This is the most important part: I never called them while my car was there. I didn't have to. I had progress report and pictures. Saul worked with me on the details and went the extra mile (De-Badging My Charger R/T for me). When I picked up the car, it took about 5 minutes and I was out the door. With 4 kids and a busy work schedule, this is HUGE. I like my car. I love my time. They took great care of both. I don't want to NEED them again. If I do, Caliber will be my first stop. They exceeded my expectations. Joel read more

I actually went to the one on 25627 US HWY 281 N. They don't have a Yelp review yet but they were A-MA-ZING. I had to go to Calibur in Georgetown 3 times last year for three accident that were the fault of other driver and Calibur, whatever the location is the definition of excellent customer service. I will never take my car to another business and if you have USAA they partner with them. I'd give them more stars if I could. read more

They where amazing! Travis especially he answered all my questions was really good at communicating and just did everything so good! I would definitely come again if i ever need anything done to my car. read more

What an exceptional service! My car was ready earlier than they promised and everyday I got a call with an update. Mark Silva was very professional and caring. Thank you for such an exceptional experience! read more

We were told the car was complete on two separate occasions only to come to pick up and find multiple workmanship issues. Chipped paint, mid-alignment or body panels, multiple areas were debris was painted over. My issue is with the fact that the service advisor would try to send out vehicles that were clearly not fixed properly. Will not be using this location again read more

Travis O. was my service advisor and he was excellent! I was kept informed the entire time and it was ready ahead of schedule! Repairs looked great! read more

I had someone back into the rear bumper on my Tahoe. I chose caliber collision to perform the repairs on it and I can't believe how fast they were able to get my vehicle back to me. They got the vehicle and went to work and to my amazement I got a call that very same day that it was ready for pick up! If you've got damage give them a call and they will get it right the first time! read more

I recently purchased a vehicle, and after owning it for 2 weeks someone crashed into my parked car and totaled it. Travis was super nice and helpful to me during this time by giving me guidance on the process of a total loss vehicle. read more

Horrible service, absolutely horrible. Would never recommend anybody Taking their vehicle to the shop. I have a 2017 Mercedes Benz where somebody had cut me off and I had a front end collision. The first day I went to pick up the vehicle there was still a big dent in the bumper and the paint did not even match. After they finally fixed the problems weeks after promised date there was a noise coming from under my front right tire. They could not find the problem and I had to have it taken to Mercedes Benz of San Antonio. The first day they found out I had a bad power steering rack, Jason the manager at caliber collision told me I must of hit a pot hole or a curb which is more than ridiculous. Thank you Mercedes for helping me with the esurance since caliber wanted nothing to do with it. Never would I advise anybody to go here. read more

I recently had my car repaired at the 281 N Caliber Collision Center. Taylor took care of my repairs. I had an outstanding experience thanks to him. He was very kind, respectful, and communicative. He thoroughly went over the repairs before and after. I received regular updates via text and call. The repair process was fast, smooth and my car looks flawless. I would recommend Taylor to anyone! 10/5 star experience thanks to him. read more

Do not EVER get your vehicle repaired here. Customer service is fine, but the work is awful. I had my jeep repaired at this location about a year ago and they did a terrible job. My vehicle was put together so poorly, that months later my drive shaft cut the fuel lines that were not put where they were supposed to go. Also the day I was picking it up they didn't wire up my trailer hitch and tried to tell me that it was wired properly when I was looking at it with one of their employees. Bottom line. If your insurance company recommends this place. Find somewhere else. read more

I never expected to feel so strongly about a collision center, because let's be honest...wrecking your car isn't a pleasant experience no matter whose fault it is. But the Caliber Collision located at 23758 Hwy 281 North is one of the most spectacular examples of great customer service I've ever experienced. Tony is incredible. He called me every M/W/F with updates on my car. What was being done that day. How long he anticipated it being in that phase of repair. When my insurance company called me at 330 in the afternoon and told me they weren't authorizing another day of rental, who drove my car to me to ensure I got the rental returned on time? Tony. When the rental car company didn't check in my rental properly and tried to charge me an extra day, who took care of it? Tony. When I accidentally left something in the car and needed to get it back, who picked it up and kept it safe for me? Tony. And best of all, my car drives and looks like it's brand new. Then when I called the GM's cell phone at 6pm today (and I'm sure he thought I was calling to complain), did Peyton ignore my call or brush me off? Quite the opposite. He talked to me for nearly 10min and then THANKED ME for calling. These guys get it. It's that simple. They're in the service industry and they get it. While I certainly hope I don't need their services again anytime soon, I'll shout from the rooftops how incredible they are. And Peyton and Tony - you've got a customer for life. Well done! And thank you. read more

Worst customer service ever!! My dodge took almost 9 weeks to finish a months time of work. Every word out of their mouths were lies. I will NEVER go back there. read more

1. Waited 8 mins on hold. Greated with "hello"? I called to see if the insurance claim had been received and I must have asked the wrong question, she became very rude. I quickly called USAA and switched to Service King up the road and they are veen going to give me a complimentary rental. Ha! Take read more

This is the second time my vehicle as been repaired at this location. Great service and quality work provide. both of my claims were with farmers insurance and service advisor was Cesar. I Highly recommend Caliber Collisions when it comes to auto collision repairs. read more

We had some minor damage in an accident to our driver side mirror. Tyler Moran assisted us and was more than helpful. He took our auto into their garage and had some minor repairs done that remedied the problem. Nice customer service, Tyler! read more

Going to Caliber at this location was So Easy!! I dropped off my car and got into a rental in less than .30 minutes! Bobby Pineda was the person I dealt with. He made it so easy! He kept me informed all during the week. A true professional and so very nice to the customer! He is definitely an asset to Caliber. He is the reason I will definitely return in the future, if need be. read more

I took my vehicle in to have the bumper replaced. It was supposed to take one visit but it ended up taking three. Day one the parts were delayed and when they arrived they were put on quickly and not correctly and one part was not the correct one. I went back a few days later to finish the install and they were done the paint had been damaged. Third trip took all day to get the damaged paint retouched and not a great job at that. Based on this one visit I would have rated much lower but I have had other work done there before and it was always been top notch. Based on that I would give them another chance to do better the next time. read more

I was very impressed with the repairs and customer service that I received a few months ago when the front end of my car was repaired. Last night I unavoidably hit an object in the highway and feared I did major damage to the car. I arrived to the 281N location first thing the this morning and Taylor examined the car and determined only minor repairs were necessary. After a few clips and screws were installed, in a very short time, Taylor cheerfully handed me my keys and said there was no charge due to the inexpensive parts required. I wasn't expecting this blessing!! Taylor was very professional and provided wonderful customer service. Caliber definitely has a customer for life and I highly recommend their services. read more

We went through USAA and couldn't have had a worse experience. They never updated us on progress and when we finally got our Mercedes back the paint was dripping and mirror was never fixed. I called the Gm and he told me that he would call for the part and get back to me. He never got back to me and our insurance paid them in full. I will never use them again. Mediocre work and terrible follow through. For such an expense I would definitely shop around. read more

Avoid, avoid, avoid. This is without a doubt the worst customer service I've ever experienced. As I type this review, I'm now entering Week #5 of dealing with Caliber on 281 North for straightforward repair of hail damage. It started in early May, and the first time I called they said to bring the car in as soon as I could. I took it in the next morning with all the insurance paperwork and they told me they could not start until the insurance company awarded them the work (not what they said the day before). They said it would take a day and they'd call me when it was ready to bring in. A week went by with no word. When I called in to check, it was clear they had done nothing. This time, they did it and it took another day. So I took the car in on a Monday morning for them to get started and they said it would take "a couple of days". They would review whether it was paintless repair or full sanding down and repainting and let me know on timing. Again, two days go by and I hear nothing so I call them. They tell me work has started and they hope it will be done in a day, one spot on the roof might need detailed repair and they will let me know. Again, nothing. I talk to them on Thursday and request the car be done by Friday end of day, before the weekend. They say they will aim for that and call me. Again, no call (notice a pattern?). After getting back in town from work travel on Friday afternoon, i find out the car is not done and they plan to keep it for the holiday weekend because "the technician left early this afternoon and didn't finish it." After complaining, they agree to finish it and I can pick it up Saturday. I get there Saturday and there is a piece of molding missing from the roof of my SUV - they didn't even notice it wasn't there. The guy goes in the back and finds it, it's broken and they need to replace it. They tell me to take the car home and they'll order the new piece, call me the beginning of next week to advise. No call. I call the insurance company to complain, they get the service rep on a conference call and she says the part is ordered and should come in the next day. I ask her to call me when the part is in, she says she will. No call. I call and leave a message for the manager to call me back. No return call. Another few days go by, and I get the service rep on the phone - no idea where the part is or if it was even ordered (it was like the previous conversation with the insurance rep never happened). She'll call me back the next morning with an answer, except that again she doesn't call. I call the insurance company and they call, except nobody at Caliber answers the phone for 30 minutes. I leave another message for the manager, irate, and all day goes by with no return call. It's unbelievable to me that this place is in business. They have never met one commitment they made, no accountability at all. read more

I have dealt with three other Caliber Collison's in past experiences and this location is by far the best! Marco delivered great customer service; he updated me at least once a day and took all my needs into consideration on the work they did! Gina and the rest of the staff were friendly and always helpful! I would recommend this Caliber to anyone who wants to leave 100% satisfied! read more

In March 2014, I brought my car here for two major reasons: proximity to home (about 5 miles away) and USAA Insurance recommendation. I was not disappointed. Their work was excellent and their customer service is among the best I've seen with any business serving the public. These folks take care of you and do excellent work. Back in March 2014, they set me up with an Enterprise rental car (another great organization) and they returned my car within two weeks, well short of their estimation as to how long repairs would take (it needed alot of work). But this is the most important indicator that these are good people: Recently my Mitsubishi repair folks determined that an overheating problem was the result of a bad radiator installed by Caliber (it's not THEIR fault the radiator was bad!)...It took 10 months before the problem surfaced, but Caliber had absolutely no hesitation in agreeing that they would replace the defective radiator...in only half a day. By the way, they also had to match up my pearl white, clear coat paint job on the front end bumper and hood. Almost a year later and no one would be able to tell the vehicle had been in an accident. The Mitsubishi dealer's repair shop folks had no idea. They thought the radiator was theirs and were set to replace it as warranty work they were responsible for!!! I felt compelled to write this review because the only other "recommended" review is a negative one, yet there are 3 other "positive" reviews in the system that I am in total agreement with. read more

From the very first phone call, to the delivery of my vehicle, the customer service provided by Caesar and Taylor was by far the best I've received whenever I've had to get collision work done on any of my vehicles. My car took a little longer because it is an electric vehicle but, the communication from Caliber along the way to completion more than made up for that. I highly recommend them. read more

Had a great experience. They were honest, fair and fast. There was easy transportation to and from the enterprise rental in the area. My car looks great! They went above and beyond. Everyone in Caliber was professional and courteous. I would not hesitate to refer someone to this location which is a bit further from my house than another Caliber, but it was worth the extra bit of travel. read more

Whatever you do AVOID taking your vehicle here! Was in an accident almost two months ago and brought my car here for repair which was recommended by my insurance agency. First was told they were 75% sure it was totaled then a week later they call and say they can fix it. My insurance covered a nice comparable rental car to my vehicle for the time the collision center was repairing mine. They kept it for about three weeks then kept telling me my car would be ready today, then the next day... then the next day etc until another week and a half had passed and they tell me the vehicle is actually ready this time. I show up after work to get my car and it's FILTHY! The employee tells me he "thought" they washed and detailed it but they just have forgotten and to bring it back to have it detailed. He then tells me the vehicle went through a full inspection and passed all the reports and it's fully repaired. I take my car and drive to work the next day. On my way home from work my vehicle stops accelerating and the lights come on and screen tells me it's overheating and to pull over immediately. I work an hour away from the collision center so I had to call a tow truck and have it tow my vehicle allllllll the way back to collision center. They did pay for the tow and the crappiest/cheapest rental car they could give me and then took another week to fix the vehicle. They said it turns out the radiator was cracked. Well if it passed the so called "inspection" wouldn't they have found that the first time?? Disappointed and frustrated. Hoping and praying my vehicle engine hasn't been compromised by them not totaling it. I do have to say that the man I dealt with was very kind and informative. He kept us updated and I don't think any of this was his fault. Just not impressed with whoever repaired the car. read more

I wish I would have never brought my car here. I dropped it off April and didn't get it back until mid July. When I dropped off my vehicle it had 96,317 miles on it, & when I picked it up it had 97,784. They put over 1000 miles on it while under their care. They could never get the job right, from headlights falling off, paint chips, additional dents, my door panel being broken, the side mirror not functioning, my leather seats scratched and damaged, the electric switches being swapped from the lock panel and window panel. I had to take my car back three times to get some of the mistakes fixed; they won't fix all the damage they did. My side mirror wasn't working, and they charged for things they shouldn't have, but they did fix on the second visit. They did provide a rental the second time at no charge thanks to the regional manager. My door panel is broken, they said they would look into it, but the regional manager never got back to me. In May after a month of being at the shop, on the day I was supposed to pick it up Samantha St. John called me frantically to explain that the electronics had stopped working, and for me to drive it off like that (no turn signals working, headlights not working, my A/C not functioning essentially giving it back to me in worse condition then I dropped it off), after they took double the time that was anticipated and double the cost which they gladly got paid for by my insurance. The regional manager yelled at me, and will side with the mediocre job his employees do, saying it was my issue and to drive my car in this dangerous condition, but finally had it towed. The relay was messed up, which I argued with them, they towed it to another shop. There I was notified that they caused the shortage, but Caliber denies it to this day. I'm having to pay to fix it from damages they caused. I will never be doing business with this place again. It might be considered a reputable place, but it is a nightmare. Two weeks after I picked it up I had an oil leak, sensors that I had notified them were affected by the accident turned out to not be replaced, and I'm dealing with the aftermath to this day. My vehicle will never be the same. Caliber Collision: Restoring the chaos to your life. read more

It started our great! I was able to get into the shop despite a back log due to the hail storms. Great communication up front. Then it went down hill. They had to send my car to the dealer a second time due to the repairs not being completed correctly (warranty work). This was fine. What was not ok was I confirmed my appointment, showed up and they were not expecting me. I was promised a rental. The reservation was never made at Enterprise. I had to wait 1.5 hours to get a car because they dropped the ball on the rental. I was never called when the car was finished. I had to hunt down where my car was and if it was ready. Lots of promises of "I will take care of you" that did no come through. Hey you can make mistakes, own them and follow up with me. read more

Although the wait was a little longer than I was expecting, Caliber resolved the issue

We had 2 cars worked on and spent more than $9,000 on each vehicle. Everything Ok on the first one. Then, 2 years later, they did not honor their warranty and that could have cost me over $1100 to fix what they would not. After about 6 months, I had to pay my lawyer to send them and the manufacturer of the part a letter stating that we would sue them for deceptive trade practices. The manufacturer, not Caliber decided to replace the defective part. The manufacturer admitted that it was defective and that it was defective when Caliber put it on my truck. Caliber would not do anything. So, if you want to deal with a company who will lie to you, cheat you, and steal from you, then go ahead and do business with Caliber. They proved to be dishonest. They went out of their way to cheat me. I asked them numerous times to take care of the problem. They would not. They'd already gotten paid. Don't see why a company would say they give a lifetime warranty when they won't live up to it. That really is deceptive trade practices. read more

had work done on my dodge journey in Temple TX car checked from stem to stern supposedly due to front end collision car developed squeak when AC turned on and rattling/grinding noise. took to manager of 281 caliber as warranty said any shop will honor. had to take car to dealer for repair. serpentine belt ruined alternator and two pulleys would have thought they could have identified it the first time seen. read more

This location has fixed 2 of my vehicles after accidents. They are professional and go above what I expected. After one location could not fix my car they took over the work and finished it properly. read more

Excellent service, manager is incredible! Car was done on time and they saved me money buffing out the tail lights instead of replacing them. Also was able to leave the rental car there - one less hassle! I would highly recommend this shop!!! read more

Estimators are incompetent! Took my car in for an estimate and the first estimator quoted me 4 hours of body work. Second estimator quoted me 17 hours of body labor on top of 10.5 hours of paint labor and 10.5 hours of paint supplies. Don't trust them with your body work unless you are prepared to pay way more than your estimate!!! read more

I came to this location because of a very good experience in the Houston area previously. From the time I met Jonathon until I left, Jonathon was not willing to listen to what I had to say. He insisted that I would have to process my claim through my insurance company even though I had a claim number from Farm Bureau to take care of the damage to my vehicle. He claimed that if I used Farm Bureau that the estimate for the repair to my vehicle could increase and that I would be responsible for the increase since Caliber Collision was not partnered with them. He also implied that he could get me in for repairs ahead of the current lead time if I would commit to having my vehicle repaired there. Later after a brief conversation with him over the phone, I decided to take my business elsewhere. In the conversation I heard nothing but the same old previous conversation with regards to my needing to go through my insurance company. I have since made arrangements with Service King and they have been very responsive to processing the Farm Bureau claim. read more

This was my first accident so didin't know what to expect. What I didn't expect was such excellent, professional service from the first moment I walked through the doors. MANY MANY businesses could learn from this exceptional business. Susie and Felicita at the front desk are experts at concierge and customer service! Very Professional. Justin was another superstar. He walked me through the entire process like I was the most important customer he'd had. His customer approach and service should be taught in business school. He kept me abreast of all progress through daily updates; never missed one. He even coordinated a rental to pick me up and provided drop-off service when the job was done. The work was quick, thorough, and exceptional. He even made sure my DV LOM license plate was returned to near-new. I hope I don't ever need to go back but if I should I will go straight back to Caliber on 281. Have told my story to friends and co-workers who will no doubt be a Caliber customer. KUDOS Caliber. read more