I would give this place 6 STARS if I could. Here's why: They were extremely helpful and interested in taking pains to get my car back to perfect. They handled the rental car - to and fro... I didn't have to do a thing! They send text updates that are informative and fun to read. The staff is HAPPY and you get the feeling they are a strong team. They have a popcorn machine and a decadent coffee/cocoa machine for clients to serve themselves. They are polite and so customer service oriented, my finance and I were both impressed. I would highly recommend this location for those reasons and more. My car looks brand new! I wish I could remember everyone's names, but Albie, Mario and the super skilled front desk women are all A++! read more

I took in my 2013 Porsche Booster in to fix some scratches under the passenger side door and near the front bumper. I shopped around multiple locations and Caliber Collision in Miramar was the most reasonable quote and they did an incredible job! They wrapped up the job on time and they kept me updated all through the process. Just amazing quality of work and service. The final charges were on dot with the quote. Note: my initial concern was that they are not Porsche certified but after seeing the quality of work, I'm never going elsewhere! They also give a lifetime warranty on the work done. 5 stars all the way! Thanks Caliber Collision Miramar! read more

I love dealing with caliber and especially Alex! Such a wonderful customer service experience! Car was well taken care of and repairs were done timely and reasonably priced. Alex goes above and beyond to serve his customers! My car was even vacuumed and washed. I HIGHLY recommend this body shop!!!!!! Thank you so much Alex!!!! read more

Had my back bumper fixed after a fender bender. They fixed the extra scratches on the side of the bumper. They also buffed out the oxidation on my front head lights while they washed the car. They didn't point out that they went ahead and cleaned the head lights, but I noticed things were brighter driving around at night. Would recommend them to my family and friends. Awesome job! read more

If I could compose love sonnets in iambic pentameter to this location of Caliber Collision, I totally would. (Nothing against the other branches- I have just never dealt with them) I always stress out about dealing with mechanics because I feel like I'm going to be talked down to or taken advantage of. They are a preferred garage for AAA insurance (and many more). My husband told me they were great, but they are not just great- they are AMAZEBALLS Consistently honest, competent, and focused on customer experience. I hope to never go back b/c I don't want any car issues, but if I do, you can bet the farm on me coming back here. Caliber Collision- I love thee! Go here for a free evaluation, and if the price is more than your deductible, ask your insurance company to use this place!!!!!!!! read more

Had to have my 2014 Ram 1500 worked on after side swiping a car and the crew at caliber collision did a great job and Alex is the best , really good guy and made the process and communication better! read more

Highly recommended!!! I had an Amazing experience with Caliber and Charlene! They turned the scariest day of my life (the car accident) into the most comforting aftermath. During the fixing process they would send you text messages from start to finish. Charlene is such a sweet person with great customer service and she was really caring. She gave me back my car like it was brand new! Thank you so much!! read more

One of the best customer service places in regards to car service! My car was stolen and found within a week. My insurance recommended this place and from day one they staff has been so great. The rep Raul gave me a timeframe of two weeks and definitely delivered. He would call me twice a week and email me with updates. He would call me back the same day I called him. I was a nervous wreck the whole time but Raul was so patience with me. My car came back beautiful and clean, they even filled it up with gas. I highly recommend this place to anyone! read more

Well, that did not take that long for me to resort to giving them one star. While, I'm forever thankful that they managed to fix the rust problem on my car, I'm now honestly frustrated with the lack of communication that these people have. Numerous of times, I have called and asked to speak to either the center manager and manager, and every single time, I would end up leaving a message in hopes that they call me back. Surprise. Surprise. They never do. Now, on Tuesday, I had called to speak to the new center manager and luckily, I managed to get through. I told Adrian about how my right roof molding fell off because of poor installation that the Mira Mesa location had done, and he had told me that he would order a replacement and call me when it has arrived. Fast-forward to Friday, I ended up calling them in hopes to find out where that part is since there are a ton of Mazda dealerships located in San Diego and SURPRISE, the center manager is unreachable, so I tell them to have him call me back. Now, it is Saturday, and now my mom ended up speaking to the supervisor in charge of the fixing up the cars and all that fun staff, and he told her that there was no note about ordering a replacement roof molding AFTER THE CENTER MANAGER TOLD ME ON THE PHONE THAT HE WOULD ORDER A NEW PART ON TUESDAY. I'm honestly frustrated and mad, especially after having to take my car in five freaking times. This is beyond ridiculous at this point and do not waste your time. read more

Professional, fast, quality service. Brought my car in and my service manager Alex was on top of things. He did a thorough check of my car. Called during the repair. Told him I needed the car day early, not an issue. Amazing! When I picked my car up not only did they have it ready and clean, after we did a full walk around Alex showed me all the work that was done. Found a slight little blemish that need to be buffed out. The body shop to care of it right there on the spot. When the car was being serviced they even threw in a free front and I'm on my meant to make sure that my car was driving correctly. This is a very thorough collision repair center. You can see they take pride in their own and product. Also quick shout out for the receptionist America. First person you meet when you arrive--she sets the tone about what a good service experience they're going to provide. read more

We are so glad that we went to this place. Alex just know his stuff the best. We had dented the car and took quotes from 4 places. We got $700, $400 and $400 quotes from other place and he just revealed the truth that the car has no serious issue and fixed the problem within two minutes. read more

I took my 2010 bmw convertible in for repairs after it was hit on the entire right side. Raul at Caliber on Miramar Road was so nice and professional in getting the repairs done to my satisfaction. When I got my car back it looked brand new and even had that new car smell when I got inside. It looked like they polished the car inside and out. I am very pleased with the workmanship that was done on my car. I had them go ahead and replace the windshield too from a prior run in with a rock and they did a nice job with that too. I would highly recommend Caliber Collision to anyone needing quality, professional work on their car. Linda Watkins, Del Mar read more

Caliber Collision on Miramar Rd did an "AWESOME" repair on my black Mercedes Benz which was rear ended and looks just Brand New! I was awed and amazed of the top-notch caliber of quality work especially knowing they had their work cut out to with a black european vehicle. With being rear-ended I went through an insurance company and they gave me a list of places to take my auto to and this seemed like the right place. Boy, glad I chose Caliber 'cause from the get-go I was handled very professionally and courteously by an affable estimator, Alex. I scheduled an appointment and checked-in efficiently. While my auto was in the shop received regular status texts updates and auto was ready a day earlier than planned. Alex even followed up couple days after picked up my Mercedes to double check if I was happy and I told him was definitely happy..added would be glad to recommend. Also a nice touch when I pulled in with rental auto to pick my auto, they offered to return my rental for me so I didn't have to hassle with getting back to the rental auto agency. Thanks Alex and the team at Caliber. read more

Where to start... First off my car was in the shop for a month and a half after a right fender collision with the damage bill starting around 16k. At first glance I noticed right away the right fender was not line up right with the rest of the car. The manager comes out and start to talk to me and says it is a easy fix. I myself work on cars so the attention to detail was definitely not there. Strike number one. I get into the car there are left over pieces new and old all over the inside as well as the trunk. So they take the car back again and put the lose peices back on the vehicle. Next I turn the car on and test drive around the parking lot. I notice the steering was was rather stiff. I mention this to the owner and he tries to talk his way around the issue, saying well it been a month or so they car may feel different to you. Not to mention it was almost closing time so I am sure he wanted to leave for the day. So I drove off since he said if it still doesn't feel right in a few days bring it back. I drive a week or so and the car was making popping noise in the front and the back of the vehilce. Finally had some more free time to bring the car back since everyone has a whole free week day to waste. Brought it in the morning and was told it will be done by the end of the day. Come to find out the drive shaft was broken as well as the front and rear shocks. So that was added onto the 16k tab. They did not have the parts in stock so I was put in a rental till the repair was complete. Enterprise rental is another joke in itself. Upon completion I drive the car off and you guess it I am still hearing the noises on acceleration and braking. I bring the car back again and right at drop off I am told by the manager I going need another rental so things aren't rushed. A few more parts are replaced and told it is good and yet the issues still remain. Bring it back a 3rd time and they find that the right engine mount near my collision area was broken. Little more to the tab sure why not. This seems to fix the noise in the front but the sound in the rear still remains. Maybe they will get it right the 4th time but I wouldn't hold my breath. read more

Just had Caliber Collision at 6590 Miramar Road, Taylor Formica, replace a broken lower front bumper piece damaged by Ohana's Car Wash in Encinitas(super bad car wash to use period!!!!). I got quote from the Ford dealership, KP Ford, at $168.00 and Caliber was $61.72 for same part(cost of part like $45.00 on both quotes). Caliber was not only 63% less expensive-they were fast to get part and install. Thanks to a dog friend, I went to this Caliber location(Thanks Larry Scott). They are the best and so it rep Taylor Formica. read more

My experience with Caliber Collision was wonderful. The front desk receptionist was super friendly , the adjuster listened to my concerns and at the very end a light came on my dashboard and I took it in on Sat and they helped with that and fixed another clinking noise in the door. They were very helpful in every stage of the repair. They listened to my concerns and worked with my insurance company to fix my vehicle. It was repaired and returned to me 1 1/2 weeks earlier than promised (which saved me extra 1 1/2 weeks of getting a rental car). This location at Miramar and it's staff are the best !!!! read more

My rearview mirror fell off my windshield, these guys had it back on within 20min, everything free of charge! The mechanics next door wanted $50 for the job and needed to keep my car for a day. Prompt, great friendly service. read more

Professional; Friendly; Honest: Where did great customer service go...straight to Caliber Collision on Mira Mar Road!! I'm beyond grateful to them for honoring my warranty!!! After going over issues that makes the warranty invalid they didn't give me the run around. I was offered to replace my bumper a at great cost, or take the paint job knowing that wear is destined to return. What more could you ask for...NOT A THING. The work looks GREAT, and I'm going to recommend this shop to all in need. ***Thank you Kat; America, and the guys who worked on my car. Oh...they gave me a rental car to... SAY WHAT!!! Yep and it extended another day...service SO SO good that I felt guilty:( Words can't express my appreciation but as reviews go I sure hope this helps. Great Job all around!!! read more

Better to trust the guy circling Walmart parking lot who wants to fix your car. Body parts missing after my car was fixed. Someone backed up into my 4runner. I went to get a estimate. Thought I'd not use insurance. They quoted me 2000+ and also rattled a light that may not have been broken till the person giving an estimate almost yanked it off. Then I decided to use insurance. Got an estimate, Same location. This time quote is $1500 odd. No idea why. Went to pick my car when it was fixed. They put a scratch on the door that did not exist when I gave it to them. Not to mention, the bumper replaced was not aligned. Had to ask them to align it. Also when I went to looked under the hood, the weather protective linings were missing. Not things I want to keep track of. They then buffed the scratch on my door. A couple of days later I was looking at youtube videos for some DIY stuff. I noticed my car does not look the same as the one in the video. Apparently Caliber Collision had not replaced a complete front panel that goes under the hood. After a lot of pain, I had them give me back the part. Till this day I don't trust the work they did. Not sure what else is missing. And quite unapologetic, very quick at making excuses. If you do happen to go there even after reading this, take pictures of your car inside out before giving it to them. read more

Impressive. Caliber Collision was recommended by my State Farm Agent, Steve Lyons. Charlene Munoz, Service Advisor was very professional: She gave me an estimate of $800-900 for repairs but tried to lower the cost so that my premiums won't rise. She estimated the time of car pick up to 4 days, but got the job done in 2 days. Their office is well connected with the local Hertz Rental Car that gave me also good rates. When I picked up my car, I noticed that the rear back lights were out, Mario, the mechanic took care of the problem in a matter of minutes. They took care of my car needs in an amazing way- fast & efficient. From the ladies on the front desk to the internal people at Caliber-- they all provided an outstanding customer service. I highly recommend them. read more

Amazing customer service! Alex kept me informed with everything that was going on with my car though texts or calls. They finished the work on my car 3 days earlier than they estimated. It looks amazing and drives perfectly. I've told everyone I know how great the service was and that I'd go back in a second if I ever needed work on any of my cars. read more

I picked up my Tacoma today and I could not be more happier. The staff is awesome and informative. I got weekly updates via email to keep me posted on my truck. I would definitely recommend this center to anyone and everyone. Thank you for fixing my truck and making it look beautiful again! read more

WowzA!! A shout out to Raul! I dropped in without an appointment to recieve an estimate of repairs. Wife's new Chrysler somehow rubbed against garage door frame when she pulled in, shredding the clear coat. Left paint so roughed up down the right side from mid-rear door to back bumper, I was certain it would require a repaint. At least the body metal was unharmed. So Raul offered to put car in shop IMMEDIATELY, (remember, no appointment) as he wanted to see how much could be buffed out to minimize area of repaint for estimate. This shop is always busy, and yet they remain on their game. Previously this year they replaced & painted the rear bumper when we were rear ended. Flawless! I went back here again for this boo boo as we were so impressed last time. So I'm sitting in waiting room for maybe 15 minutes munching on their popcorn when Raul pokes head in to say come check it out .... Are you kidding me?! I walked out to see wifey's car sitting as perfect as new, literally!! *No animals were harmed during wife's nascar testing project. GO HERE, TO THIS SPECIFIC CALIBER COLLISION SHOP!! read more

I was extremely happy with my service at Caliber Collision. Their customer service and car repair are outstanding!! The front office is very quick and efficient and acknowledges you when you come in, especially if they are helping someone else. The person who took care of my car (you should definitely ask for Alex) is amazing!!! Alex kept me up to date and took care of everything. I was so impressed he remembered it was my first week at a new job and asked me about it and how it went. When I got my car back it looked brand new again. You would never know by looking at it that it had been hit. Thank you! read more

Man, I'm really torn on this review. Where to start? First off, the reason I went here is because my insurance company AAA recommend that I go to a few specific places near where I live and it would be a lot less hassle. It's true that insurance wise things went really smoothly. I went in there and just by giving them my policy number they pretty much took care of any paperwork and calls to AAA for me. When I initially took my car in to get a quote, it was pretty apparent that I shouldn't be driving around with my trunk semi-popped up, so I just left my car with them and they called for enterprise to rent my a car. Enterprise was a whole different issue with having to go back for multiple cars, but once they figured out how much the repairs were, they got my permission to get started. Honestly, I think their quote on the repairs were a total rip off, but since I wasn't paying for any of it, I didn't even bother making an issue about it. Seems like they pretty much charged for anything they could reasonably report to AAA. After a few weeks of repairs, I drop off my rental car and go to check out my newly fixed car and.... disappointment. :-( The paint job and most of the repairs looked great, but it looked like they didn't even finish off the bumper. It reminded me of the model airplanes I used to build where you'd cut the plastic piece off plastic holder and if you didn't shave off the edges, you'd have a pretty ugly airplane. Well, that's exactly what they did to the bumper. I wasn't so annoyed that they missed something, but more of the fact that that it was very obvious and they were just hoping I wouldn't notice or care. It's true I might not have the most expensive car they've worked on, but I don't understand how my car gets significantly less attention to delay as others. They were nice enough to quickly offer to fix it and so I let them. Had to waste more hours of my morning picking up another rental car. Picked up my car a few days later and fortunately this time all looked flawless. I was very pleased and the back of my car looked better than the first day I owned it. ... well sorry, that's not the end of my story. A day later I realize my check engine light is on!!!! Ah! I didn't know what that had to do with, but I had a very suspicious feeling that it had to do with the accident since it definitely wasn't on before. So here I go again... dropped off my car again, picked up another rental car, wasted my entire morning, and they confirmed that day it was in fact related to the accident. Took only another day to fix, but then I had to waste another morning dropping off the rental car and picking up my car. The other part that was disappointing was since there were other things that were overlooked, I figured maybe my alignment was off too due to the accident, but they refused to even CHECK it! I didn't expect them to actually do an alignment, but it would've been nice for the peace of mind. It seems they're more than willing to do things that they can for sure charge the insurance company, but there's no way they'll spend a few seconds of effort on something small even after giving them thousands of dollars of business. In the end... well, I'm pretty happy with the final product, but I wonder if it was really worth the effort. I give them 3 stars since they did successfully accomplish the main goal. They lose a few for obvious overlooking of details. I can't tell you if you should go here or not because honestly, I don't know what you can expect of other places. All I can say is that you need to stay on them until they get the job done 100% right. read more

I wish I didn't have to do this... In fact, had decided not to, but the issue is still looming and I really feel the need to share the experience. I had a minor scrape on the rear quarter panel of my car. Kinda dented and scraped it on the garage door. I brought the car to this location based on my insurance company recommendations and the recommendations on this sight. They managed to deliver when they said they would, but the it was never right and they ended up redoing the work 6 times. One time they actually managed to replace the rocker panel with a panel from a different make and model. Believe it or not, no one noticed until I pointed it out. I finally, out of complete frustration, contacted every senior officer in the corporate headquarters. I thought I was going to get resolution. They met me at another facility and redid their work. It still had an unfinished blemish on the bumper. I decided not to push my luck. However, the "light out" indicator on my car told me that one of the rear lamps was out. Apparently, they got water in one of the sealed lamp boxes when they took the car apart. It corroded and I had to go to another shop to have it fixed. Now I'm up to a total of 8 visits. I left SD to drive back east the day after the last service. The car is a convertible, so I haven't used it much back here until recently. Well, fast forward 6 weeks. The rear window wasn't set properly, and the molding clips were not replaced. The window ended up pulling the molding off the car and is now back in a shop to be repaired for the ninth time. I am EXTREMELY disappointed with my overall experience with Caliber. read more

Ok well I guess let's start at the beginning.... So it was an already crappy day until I walked out of work with my boyfriend to see someone had backed into our car. Awesome! Just what everyone loves to see. Thankfully the man was nice enough to leave all his info to get it sorted out. Fast forward a few days and I get a quote from this shop since it is the recommended shop for the guys insurance who hit my car. (wasn't even the cheapest quote I found but whatever i'm not paying for this) So another week goes by or so and I get the check from the insurance company to fix this. When we took it in we were told it would be 2 or 3 days before we get our car back. Ok, no prob, we'll go over to the rental car place next door and get one of those for a few days. Fast forward again and we're on our 3rd day with the rental car. So I call to check the status of my car and I'm told the bumper came in the day before but they had messed up and painted it the wrong color....uhhhh my car is silver, not really sure how you screw that up but alright. They told me my car is scheduled to be done the next day by 2pm. Ok well let's hope they call me and let me know since they haven't had the decency enough to keep me updated on what is going on with my vehicle in the first place. Day 4: Called at 1pm to make sure my car would be ready for pick up at 2 since I would need to let my management know I would need to leave a little early, you know, b/c I work a full time job like the rest of America. So the guy who answers quickly says "I'll have to give you a call back, we're extremely busy". Uhhhhh well I sure fucking hope so since your were supposed to be working on my car for the past 4 days. It's 4pm now and I still hadn't heard back. Called them back AGAIN (as I was writing this review) since their shop is closing soon and I'll be getting off work soon as well....but of course, my car is not ready. Apparently it's still in the paint shop, man they must have rainbow painted that mother fucker b/c it's been in the paint shop for a longggg time now tryin to be the right color but they just can't get it right. I won't be recommending your services to anyone else, which is a shame b/c I have a scrape on our other car I was going to have you quote had you handled this one the right way, oh well. Get your shit together Caliber, you guys suck! Ok...well, here we are day 5. I call to see if my car is ready AGAIN since of course, no one wants to call and let me know when I can come get my car. So I figure since they told me 2/3 days mine would be the first one completed and out of the shop today. HA! yeaaa ok. This time I was told, "i'm sorry we're just so backed up we're just now getting to reassembling it, you can come get it around 2:30/3. Yeaaa...you said that yesterday too. So sick of this fucking place, always the run around and no one ever wants to update you or even give you a call back when you have your vehicle here. This place sucksssssss! read more

They are getting three stars because although the car is not finished the customer service has been friendly. First off... they seemed very involved in making me and my girlfriend comfortable with them and assuring that they would take care of everything after she had her accident. We had to have the car towed and after that it took almost a week just for them to get a quote for the insurance company. Once that was done they called and said the car would be done in about 10 days. To our surprise they called us after 6 days and told us the car was ready to be picked up. The damage to the car was the front right wheel and it had been pushed in pretty far from hitting a curb. There was no visible body damage other than possibly some undercarriage stuff but for some reason unknown to me they painted the front bumper. I took my own pictures of the car before sending it to them so I plan on reporting the extra work to her insurance company if I am not satisfied with the end result. After she picked up the car she drove it straight home. Which thankfully, was not too far away. When we got to her house she told me that it drove fine but the steering felt different. It was late and we had things to do so I didn't drive it til the next day. When I did I was surprised when I first got in the car that although the wheels were straight the steering wheel was turned about 15 degrees to one side. I just figured that they didn't straighten the wheel when they did the alignment. No biggie. But when I drove it i found out that you had to turn the wheel about 15 degrees before it would even respond.. WTH! do they test drive these cars after they finish them? how could you not notice something so drastic!!?!!? My girlfriend could have crashed on the way home. So, we took it back immediately the following day. About a week later we get it back and they apologized for missing that part the first time around. We accepted their apology and this time I drove the car home to make sure. It seemed better but immediately I noticed that there was some kind of rattle under the hood. It was a couple days before christmas so we decided that we would deal with it after the holidays. During this time she used the car on a limited basis but I had to make a trip to Orange County so I decided I would rather take her car and leave her with mine just in case something happens. On the trip the steering seemed fine but there was a whirring noise that was constant and got more frequent when I was on a left curve more than a right one. From what knowledge I have of cars I came to my own conclusion that it was probably the main bearing in the front right wheel. When I was checking this out I also noticed that there was about a half inch difference between the front and back of the wheel to the fenders. I checked the other side and it was definitely off. Another obvious miss that should have been checked. They probably assumed that most people would never notice or they simply didn't check it. So again here we are with one car while we take it back again. It will be in the shop tomorrow morning so I will write a second review upon the completion of those repairs. I hope that I can come back on here and write something nice. I am a manager in customer care and I know how to make someone happy after making a mistake, lets see if they do. read more

My car 2016 4Runner was in excellent condition, hard to believe it was not new. When I was involved in a rear end collision, I was concerned about where to take it to keep it looking "like new". I took it to Caliber Collision on Miramar and was extremely pleased. Representatives Alex and Alberto handled everything from start to finish, always with me and my car in mind. From the moment I dropped the vehicle off they put me at ease, I got update calls on a regular basis. They delivered my 4Runner ahead of schedule with outstanding results. I am very picky and expect quality. The work was best in class and the people professional and courteous. The people obviously care about customers and take great pride in their work. I cannot say enough about them and recommend them to anyone who unfortunately need their service. read more

Unfortunately, I had to come to Caliber Collision due to an accident. Fortunately, Caliber Collision did everything in their power to make sure the repairs were done quick and effectively. From the girls that worked up front (Sorry! I don't remember the names) and to Alex (Who helped me throughout this whole thing), the customer service and the professionalism was remarkable. When I first dropped off the car, they did a quick inspection, and got me out of there in no problem! They are also partnered with Enterprise, which is right up the street, and made sure that I got to the rental agency without a hassle. They offer you a text thread, which was amazing. They texted me throughout the whole process, letting me know what the completion rate of the car was, so I didn't even have to ask. The car was done remarkably fast, and it looks like my car was never in an accident in the first place. read more

Alex Betancourt is absolutely AMAZING when it came to repairing my car. I was rear-ended on the I5 North by a company's Chevy Silverado back in the beginning of October. My entire SUV's back window shattered, the back side panel and brake lights on the driver's side were completely GONE. Blown to smithereens on the highway from the force of the impact most likely...It was a pretty major accident. I have State Farm insurance, and they recommended Caliber Collision as the closest auto repair center. Alex was assigned to me as the repair mechanic and he was attentive and on top of things from the start. He understood how worried I was about the car and was able to quickly draft up a quote for the repair costs and duration. All of my questions about how the car was going to be repaired, if there was frame damage, costs, length of repair time, EVERYTHING was answered and addressed by Alex. He even followed-up with me every few days to give me updates of how the repair was progressing - parts ordered, parts he was replacing. At the end of my estimated repair time (~22 days), my car looked brand, spanking new. It drove like it was new too, like nothing had ever happened to it. The way my car was handled was great. I could not have asked for better service from Alex. I was suppose to give feedback through Caliber Collision customer service survey but I think I might've missed a call from them. Either that or they never called...better check up on that Caliber Collision. You'll lose out on data like that! Hope that most people will have a similar experience to mine if they use this particular Caliber center. Or that you at least get an awesome mechanic like Alex who knows exactly what they're doing and can fix everything on time. read more

Caliber Collision was awesome to work with! I had never been to Calliber before and will 100% go back for all of my car needs. The staff could not have been more friendly and professional. They went out of their way to provide updates as my car was being repaired. The staff dropped my car off at my apartment and even returned my rental car to Enterprise. You guys are awesome! Thank you so much! read more

I have only incredible words to say about this business. I came in wary of over pricing and poor work. Instead we we greeted by Kimberly and immediately felt reassured. Her estimate was lower than others and her date for completion earlier than expected. She gave us amazing personal service. In fact, three days later she called and told us our car was actually ready. Our 2009 Prius looked like it had just stepped out of the showroom. Caliber dealt with our insurance company and arranged a rental car that was waiting for us when we brought our car in. Two wonderfully capable ladies in the office, Cynthia and Halesia, also made the transaction as easy as possible. Thank you Caliber on Miramar Rd. for making this experience so carefree and professional. read more

My car got hit in a parking lot with no info left from the person who hit it. USAA put me into contact with this shop, and they were quick to get me in. As soon as they heard that I would be paying for my $1000 deductible out of pocket, they did what they could to make it as cheap as possible for me. Two days later, they called me and said it was done, and it looks perfect now! oh and they saved me $400! read more

Major warning about this place. If you're suggested to take your car here and you suspect it to be a total loss please stay away. I took my car here on the recommendation from the insurance of the person who was at fault on my accident(BIG MISTAKE). Everybody was friendly and even my estimator seemed like he was a good guy. I get a call from the insurance company and they tell me that it is a total loss. I elected to keep the vehicle because the amount they valued my car was an atrocity(whole other story) and I wanted to part the car out myself. I told the rep that the driver's side door did not open due to the accident and he made a note of it. Two weeks after I had finally settled everything through the insurance company I finally was able to pick up my car. My front right tire had been punctured and this was one of the things I was counting on to sell as they had less than 3,000 miles on them and were pretty much in new condition. They had forced the driver's side door open which couldn't open because the exterior door panel was coming into contact with the fender and it left a sizable dent on the fender. Another part of the car that was in good condition that I would have been able to part out. The receptionists and the rep I had dealt with were very accommodating, but if they aren't going to make any money on your car there is a total disregard for your vehicle while it is in their hands. Before you take your car here, because your insurance company suggests it, make sure to keep in mind that if you think it will be a total loss, stay as far away as you can and see if you'll be able to take the car to another place. Secondly, if this is the only place you can take your car and it is a total loss make sure you don't sign the release of liability before you check your car out(if you plan on keeping it). Take pictures of your car just before you leave so you have proof what kind of condition it was in before they start their "work" on it. This was my first major accident, so please let my review be a learning experience for anyone who has never been in a major accident. Lastly, if your insurance company suggests any place to take your car to, the only reason is because it's easier for them and may not be in your best interests. read more

Probably the best auto body shop on the planet. They work with numerous insurance companies so that the stress of dealing with an accident are minimized. The staff are so friendly and professional. They even serve popcorn and specialty coffees in their waiting area. They give you an estimate which is, in my experience, totally accurate. They also email, text, or call(depending on your preference) on the status of your vehicle. Hopefully, I won't have to be back there anytime soon, but I will defiantly recommend this to anyone who needs an auto body shop. read more

Unfortunately, I have been a repeat customer at Caliber Collision on Miramar. They've always been highly professional and done great work. If a repair isn't perfect they will work to get it right. I have never had anything less than outstanding customer service. read more

My service advisor for my repair was Shawn Schriver. I just wanted to say how great he was with customer service skills, communication, and just an overall sense of ease he gave in letting me know my car was being taken care of. As soon as I took the car in I got a call the next day letting me know about damage assessment and exactly what was going to be done for the repairs. Every day after that, he called just give me an update, no matter how big or small of an update it was. Caliber definitely has gem when it comes to Shawn as his communication skills are upbeat, friendly, and exude patience and understanding. Never once did I feel like he was too busy for my concerns. Shawn was able to figure out what happened to my car's computer system since the passenger airbag light came on since the accident, even though when he hooked up his computer to my car's there was a dead reading between the two computers. He collaborated with his colleges in his network and was able to fix it without a hitch. I wanted to say, also, before the accident my car already had a cracked and broken front bumper where one side was literally held up with two zip-ties my dad had put on to keep the bumper in place. (2 years ago, I hit a cement block in a parking structure when making a tight turn. I decided not to fix it since it had been my fault and have been driving around with zip-ties ever since). Of course when I took my car into Caliber Collision, the repairs were specified to be for the back end only, since it was a rear ending. I can't tell you how surprised I was to see my car pull up detailed and shiny and with the front bumper popped back in where it should be (zip-tie free!) this time held up with a nut and bolt! It was a small gesture I know other places would have charged me for, but it just made my day. What was even more endearing was how humble Shawn was as he gave all credit to his technicians. My front bumper is still cracked and broken but at least it's not falling off my car now! Needless to say I was impressed with the service to no end. Of course my car's rear end was repaired to be as perfect as the day I first bought it. I just wanted to say that there was no need for the front of my car to have any attention, but Shawn and his team went the extra mile, something that is so uncommon to see these days. Very rarely does one get into an accident and have their car come out looking better than before the accident. It made a very bad situation turn out to be not so bad after all. I owe my great experience at Caliber Collision to Shawn. I tried to give him a score of higher than '10' on my phone survey but they wouldn't let me, so hopefully a 5-star Yelp review will do this place justice! read more

I have had my Lexus repaired at the Lexus dealership previously and was so disappointed in the work and paint job I got, but at Caliber my car looked brand new! I never give 5 stars, but this rating is deserved! Not only did my car look brand new, but it was detailed and done earlier than they quoted! In my history of car repairs I have never seen the attention to detail, the professionalism and fair prices that I got here. Without a doubt if I ever need repairs I will come back, but I will also sing praises to everyone about their service and perfection at Caliber! It's nice to see a business that still cares about what they do as their priority! The entire staff was a pleasure to deal with! Thank you! read more

Just had our car repaired after it was rear ended. The quality of the repair is pretty good (a little orange peel in the underside, but it looks better than work I have seen in most body shops). read more