I had an incredible experience with Caliber Collision and cannot recommend them highly enough. From the moment I walked in, the customer service was incredible. The front desk staff were consistently friendly, welcoming, and helpful at every interaction, which made the entire process feel smooth and stress free. Trevor was truly exceptional and made the whole experience as easy as possible. He went above and beyond from start to finish, kept me informed every step of the way, and answered every question quickly and thoroughly. He took the extra time to make sure the paint matched perfectly and that all of the correct Mazda parts were used, which I really appreciated. When I picked up my car, he walked me through everything that had been done and made sure I felt completely comfortable before leaving. The repair itself was flawless. My car looks beautiful and had been cleaned from the inside out. You would never know it had been in an accident, and it honestly feels like it drives better than it did before. On top of that, my car was ready weeks earlier than originally estimated, and the pickup process took about 10 minutes max. Thank you to Trevor and the entire Caliber Collision team for the excellent work and top tier service! This was hands down the best repair experience I've ever had :) read more

Caliber Collision - Body Shops Near Me - San Juan Capistrano, California

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Caliber did an outstanding job fixing my car. Very quick and speedy time frame too! Highly recommend! Thank you Chris Wright!

Can't say enough good things about this place. Especially Trevor! He helped me all the way through getting my car repaired and was just amazing to work with. read more

I recently had my car repaired at Caliber Collision, and I couldn't be happier with the service especially thanks to the manager, Chad. From the moment I arrived, Chad went above and beyond to make sure everything was handled smoothly and professionally. He kept me updated throughout the entire process, explained everything clearly, and made sure my car was taken care of like it was his own. It's rare these days to find someone who truly cares about the customer experience, but Chad absolutely does. His communication, honesty, and attention to detail made a stressful situation so much easier. When I picked up my car, it looked brand new. The quality of the work was excellent, and the whole team did an amazing job but Chad is the reason I'll be coming back if I ever need repairs again. If you want top-tier service and someone who genuinely looks out for you, ask for Chad at Caliber Collision. Highly recommend! read more

Caliber Collision is the place to go. This is the third time using them. Once for a collision and the other two for general repairs. Trevor Reichert was my most recent service advisor at the San Juan Capistrano location. Treaver was friendly, knowledgeable and very helpful. He suggested trying to do a repair first instead of getting and installing a new item. This worked great... took only about 20 minutes while I waited and ended up saving me lots of money. Thank You read more

Services were of high quality. Thanks to Trevor R., we are grateful for your kind assistance. We highly recommend this company. read more

Wow wow wow, where to start! I haven't had to step inside a body shop in over a decade so didn't know what to expect. Let me say I was blown away by the whole experience. The online estimate process was super fast and reliable. The appt options were very open and flexible. Jake was very thorogh with what to expect throughout the estimated process. I received email and text updates every day on the progress, and was of course quoted an ETA delivery date. The ETA was impressive to begin with and then the team continued to surprise me and finished the car 48 hours before estimated. Leanne was so helpful when I picked it up and Chad was also thorogh upon delivery notice and at delivery (ON SATURDAYS they are open!!!). A semi truck had a blow out in front of me on the freeway yeterday and I almost slammed into a bunch of debris. Is it bad that I wasn't stressed that if I had to take it back in it wouldn't be the worst thing in the world? Hahah! Thank you everyone for everything!!!!! read more

I ran into a last minute emergency with my cars fender on a road trip and I had no where to go, Trevor, Eric, and all of the employees took their time off of their lunch breaks to help me repair the car. The quality of the job was exceptional and it was done extremely fast, the employees here are knowledgeable about cars and truely care about cars and customers cars. Would recommend this shop read more

5 stars is just not enough. I received the best service at Caliber Collision in SJC. They went above and beyond to provide an excellent experience. Jake was so friendly and understanding. The communication through the whole process was amazing. The manager, Chad was also great. I felt very well taken care of. This is definitely the best body shop anyone could ask for! read more

Just picked up my BMW from caliber and I'll tell you guys what....ask for JAKE. He made the whole drop off process and stress associated with a damaged vehicle so easy. I recommend these guys to anyone who has body damage to their cars. Shout out to Chad also, he showed me my vehicle (washed and vacuumed as well) and was very easy to work with. 6 out of 5 stars guys. Thanks a bunch. read more

Fantastic service!!! They redid everything I needed them to do. Constant communication, everything was beyond my expectations. read more

This is the second time I have used Caliber collision. Both times, other people hit my car. I am 110% satisfied with the service and the repairs. Trevor was so helpful and patient with my many questions. He explained in detail how the process works and what needed to be done to repair my car. He kept me up to date on everything that was happening in the process and delivered my completed car when expected. Both times it looked as good as new. I never have concerns when using Caliber. The professionalism and quality of the work are well worth the price. It's a good value for the money. I don't think I would ever have my car repaired anywhere else other than Caliber. If you're looking for any kind of bodywork repair for your car, look no further and go with Caliber. You won't be disappointed. And, you get a lifetime warranty if anything isn't right, they'll fix it. Best car repair business out there. read more

I dropped off my 2024 Lexus after a parking lot accident. They came well recommended by my neighbor....Glad I did. Trevor Reichert was our service advisor. This man is on his game! I was continually in the loop on completion schedules, rental car assistance, etc... Picked up the car on schedule and it looks perfect. Yes , I would strongly recommend Caliber, Trevor and company anytime. David read more

I have used Caliber San Juan Capistrano for years......something has changed. The service writer was rude and told me we really don't need your business. I spoke to the manager and he said he was short 2 employees and could not touch the vehicle for at least a week. I do not recommend this shop...th ere are better alternatives locally and we should support them. I have never been treated this way and obviously they cannot keep employees. Buyer beware. read more

The most supportive staff, I always feel welcomed to come there. Service is done quality, whenever(luckily not that often) I need to go there, it's always done well. Oh, and I'm always greeted by this lady, who smiles and treats you like she is seeing her good friend! It's those things that matter!!! read more

Our 4Runner was T-boned and Jake handled our case kindly and efficiently during the repair period which was about a month long. We were constantly updated and informed. When there were some bigger issues that needed to be readdressed, Yossimar and Jake handled our situation professionally and made it right for us. We were thankful for their honesty and help after an unfortunate event. read more

Reagan has been outstanding with customer service and problem-solving on our F150 that had been involved in a head-on collision. They have guaranteed their work and they really stand by it!! We'd recommend them to anyone looking for service. read more

Brought my vehicle in for repair and the service, communication and end result was worth the time and money!! I would recommend them anytime and especially Daniel in the contact office!! read more

Was hit by a drink driver and totally Damaged my door and the frame to my newer Honda Accord. It didn't take many days to fix either. The customer service was perfect (thanks to Lee Ann and Reagan) hope I spelled it correctly. The work on my car makes it look brand new. Thanks!!! read more

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Amazing experience. I'm writing this mainly about my Service Advisor, Robert H. Nobody likes the process of collision repair, but Robert was prompt, friendly, patient, and offered suggestions that were very helpful. I had my car back (cleaned really nicely BTW) within about a week and the job came in UNDER the quote. Who does that these days? Robert at Caliber Collision does, and I HIGHLY recommend them. Mirror replacement, paint, assembly - all done great. I'll update my review if the mirror falls off lol, but in all seriousness, they have a lifetime guarantee so I'm confident in their work. KT read more

Caliber Collision - Body Shops Near Me - San Juan Capistrano, California

Robert took great care of me and my car. Came out better than I could have expected. Brought my vehicle in for a claim and they handled it perfectly. I was given a promise date which was meet even with the delays with parts. They kept me updated twice a week. They worked my insurance on getting my claim and policy resolved. They really worked to make sure everything came out right. read more

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Starting off by saying this caliber collision is incredible. My car was unfortunately enough to be backed up into twice within a matter of two months. Both times I had the pleasure of working with Robert and he made sure that my car was fixed to its original form! I would highly recommend this location for all of your car repairs! Robert constantly updated me on the repairs and was extremely helpful with answering all my questions! Thank you to the repair team at caliber collision and a huge thanks to Robert! read more

After several estimates from other collision repair shops in the area, Caliber Collision gave me the most fair and honest price. Yossimar, the agent who helped me with the estimate, was friendly and honest with his assessment. I was told the repairs could take up to 8 or 9 days, but in just 4 days, my car was done! I highly recommend this company. read more

I have been going to Caliber Collision in San Juan Capistrano for over 20 years. I have had several cars repaired there, and I have found their staff to be consistently helpful and candid. Today, Juan Ruiz continued that tradition by helping me address my problem quickly with courtesy and honesty. He is an example of the kind of service writer I have come to expect from Caliber Collision in San Juan Capistrano. If you want the job done right, bring your damaged car to that shop. read more

I recently had my car repainted at this location and they did a fantastic job. The communication was excellent and they really took the time to deliver world class service. Taylor was who helped me and I can't say enough about how helpful he, and his whole staff were. My car looks brand new again and I get a big smile on my face every time I see it. Thanks again for everything!!! read more

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Highly recommend this place. Reagen and the team were super nice and friendly! Did an amazing job on my car!! if anyone is looking for good reliable, and honest place, caliber collision is the place to go. read more

Taylor the service manager provided exceptional service! The attention to detail and quality of work couldn't be better! I highly recommend Caliber Collision to anyone looking for the best work and service! Thank you again Caliber! read more

Great place and amazing staff very satisfied with everything. Will be definitely recommending friends and family.

Our car had some minor damage on the front. Caliber Collision got the repair done faster than expected. Now our car looks like new. They kept us updated while they performed the repairs. They were courteous and professional throughout the process. read more

We have a mini van that we use for our 4 kids but particularly our disabled son, who uses a wheelchair. I was so upset when it was hit for the second time while parked-this time, the person just took off and so we had to go through our own insurance. We were referred to Caliber in San Juan and I have to say that I was so impressed! Jake and the rest of the staff were so helpful and professional. They performed an estimate on my car and advised me that they would order the parts and let me know when they arrived so we didn't have to tie our car up unnecessarily. Jake kept me informed during the entire process and my car looks beautiful! While I hope I don't have another need to use a body shop, if I ever do I will for sure use this Caliber location and would recommend Jake and his team to anyone! They all made a very stressful situation very easy and I cannot say thank you enough!!! read more

Thank you Caliber Collision for a great job on my 2017 Honda Civic. My Baby is back on the road!! and a special thanks' To Pricilla, she was amazing kept me informed every step of the way, very professional and friendly. customer service like is very hard to find now a day. Thank You Again, read more

No issues with this place whatsoever. Rear bumper had scratches after getting hit in a parking garage and now looks like new. Staff was friendly. Highly recommend. read more

We were rear ended. I found Caliber based on proximity to our home. I put a bid out to 3 different locations and Caliber gave me the quickest response so we went with them. Orlando kept us updated, remembered my name and just provided us with the best service. I am beyond grateful because I've NEVER had a good experience EVER having any type of repairs done in the past. They were honest with their estimate on price, lead time to order parts and time to service. Daniel at the front was super helpful as well. After driving off, I was surprised to see they also washed my car. I'm beyond impressed. While I hope we do not have to see them again, it is reassuring to know that there are great people we can count on if we ever need their services again in the future. read more

I have brought vehicles here in the past for repair and refinishing. They do exceptional work including keeping you up to date on the status of your vehicle. In this case, I was rear-ended by another driver in the area. Not lovely. Reagan B and his staff handled me very well throughout the entire process. Great job of matching paint and finish. Would recommend them for any body repair work. read more

We got rear-ended and were told to look for a body shop. I grew up in San Juan and have seen Caliber there for years so I thought I'd give them a try, and am happy I did. They were in constant contact with regard to updates on the car, finished within their estimated time frame, did a great job with the repair, and even put a really nice interior and exterior detail on the car. Very impressed with their operation and can't recommend them enough. read more

I was hit head on at 45 MPH and my truck was totaled. This experience is extremely stressful but Reagan Bennett, a service advisor at Caliber, made my experience so seamless and easy. Additionally, he truly cares about his customers and went above and beyond to help me understand what was happening with my truck. While I will truly miss my truck, Reagan made the experience less stressful and I knew Reagan had my best interest at heart and he truly cares about people. Thank you and I hope I do not get into another accident but if I do, Reagan and Caliber Collision will be who I go to. One more thing, the ladies at the front desk are super helpful and friendly and were always so kind. read more

My service advisor Tyler was the absolute best. The car was ready before the time it was promised and the work was done beautifully. I work representing car crash victims and have always trusted Caliber to take excellent care of my people and their cars. I have never been disappointed and have heard nothing but praise from everyone I have sent there. Absolutely my first choice for auto body work. read more

I have a leased Audi Q7 that is to be returned soon but had some front air dam nicks and scrapes. Took it into Caliber and it was not a big job by any means but they were very professional, quick, and the repairs turned out awesome. Now I'm not gonna get dinged at the dealer when I return it. Big thanks to Reagan who was our service representative who was nice and also gave me some touch up paint. Highly recommend Caliber. read more

Caliber Collision - Repaired front air dam. - Body Shops Near Me - San Juan Capistrano, California

My Service Advisor, Reagan Bennett is a solid Service Advisor. Kept me up to date on my repairs, and I had my car repairs completed before expected. Absolutely beautiful work done at Caliber Collision, thank you to the team in San Juan Capistrano. Sandra read more

I've worked with Andre on my 2005 Nissan Sentra and he was amazing! My car was rear ended by an F150 and needed a bumper repair. He contacted me throughout all steps of the process, and delivered my car to me with wonderfully done work. I'd go back to him any day! No wonder he works at such a highly sought after repair shop! His customer service is amazing, and his professionalism and knowledge on auto body was refreshing. Thank You Andre! read more