My car was hit from behind as I waited at a stoplight resulting in damage to the rear left side of my Accord. The insurance company recommended Caliber. My husband checked out other repair shops, but I am glad we decided on Caliber. Customer service was warm and friendly, which put us at ease. Reagan was our service advisor and he took care of us from start to finish. Reagan kept us up to date on the progress of our repairs through text messages. Our car was ready a day earlier than expected and the repair was flawless. I will definitely recommend them to my friends and family. read more

I just wanted to commend caliber in San Juan for thee professionalism and courtesy they showed me during my recent experience. I specifically wanted to single out Reagan. He handled my car issues with timely information, professionalism and was very helpful in keeping me informed. He even managed to get it ready earlier than expected. I highly recommend using their service. read more

Eric is very polite, communicative, professional, and super easy to work with. My vehicle was ready before the promised date, and the shop did an excellent job with the repairs! I highly recommend Eric and his team! read more

The service here is horrible, but they make up for it by lying to customers about everything. My car was in a minor collision - the front corner was banged up and the headlight was broken. My insurance company sends me to Caliber. I take the car in for an estimate. Then they have me bring the car back a second time so they could order the parts. They sent me a letter saying they had all the parts, so I brought the car in for repair. But they never ordered the headlight!! Then their supplier didn't have the headlight, so they kept my car for over two months. Every week, they would tell me the part was coming in day or so, for sure. But they were just lying. Finally I had to pick the car up without a headlight. What a fiasco. They were rude, did not even try to get my car fixed and just generally treated me like crap. I am well aware of the global supply shortage, but that is no excuse for horrible service and constant lying. They brag about their lifetime warranty -- I highly doubt they would ever fix anything under warranty. This is a bad business. Avoid. read more

Orlando was the absolute best! My car got hit a while go and was having a hard time trying to find a body shop to take my car in, luckily my fiancé found Caliber Collision through a coworker. Orlando was amazing and he walked me through what was going to happened and he regularly kept us updated with what was going on with my car. Thank you Caliber Collision and Orlando for making the whole process easy and stress free! read more

From the start, the service and experience was extremely great. We had asked for an estimate and we received it that same day, which made me extremely grateful. Daniel was a huge help throughout my experience with caliber collision. I got my car back that same week that I took it in. I definitely recommend bringing your car. read more

I walked in For a quote, they said they don't do that & were to busy. I was going to pay the first shop to get this done... now it won't be you read more

Honestly I don't do many reviews but i thought about this one. -when i got to the office, i walked in and a girl named Daisy greeted me & she even gave my daughter a bag of popcorn when she overheard her say something about the popcorn machine they had! Even though it didn't work at the moment she still figured out a way to give us that bag of popcorn. Talk about great hospitality right? Keep in mind, i'm pregnant, close to term and all i wanna do is get my car fixed before my baby's born and how all of this was such an inconvenience for me. (i got rear ended on the 8th and i went in on the 21st, closest appointment they had) The person who took a look at my car was kind as well and he let me know everything to the point. He told me he didn't want to inconvenience me out of not being able to drive my car so they'd wrap it up in the bumper so i could drive it for the meantime that parts came in. With covid there was a shortage of parts and some were able to get here in a couple days, others in weeks, months etc. so i understood. Next guy who gave us the breakdown of everything was Reagan. I didn't think he would have been so understanding but he gave me the best possible solution in MY best interest. He was efficient, fast, and empathized to my situation which is all i look for when coming back to a place. I hope no one hits me any time soon but regardless if i'm ever in a situation again, my husband and i will be coming back to this Caliber location. Thank you for making my inconvenience not feel like such an inconvenience! read more

Rear ended 2 weeks ago. REAGAN REAGAN and REAGAN again!!! This man and the whole staff are ON POINT!! He went ALL OUT. No hassles, straight to the point and a kind hearted man who is also a SERIOUS Sports fan (GO PADRES!! ) I will say Caliber Collision is the place to be! God has definitely blessed this team here! I HIGHLY Recommend that you bring all your business here or even stop by to say what's up, how you doing and what's the latest Scores of your favorite team. Lunch and break time only of course :) Caliber went all out and has my car looking show room ready!! Thank you so so much! Jason Phillips read more

Jake really helped us out. We came in for a scratch down the side of my passenger door caused by the guard gate where we live. Jake came out with a cleaner and rubbing compound and took out the scratches and removed the red paint from the gate hitting my roof also. No charge and quick and efficient! Thank you for restoring my car to new for free! read more

Hadn't even had my brand new Trailblazer a month and was T-boned. Reagan and his team did a amazing job in a very timely manner. You can't even tell it was in a accident. Everyone was very helpful. read more

Excellent customer service! Highly recommend this place! Staff very professional and knowledgeable!

Excellent customer service from my advisor Reagan! Repairs were done early! This place came highly recommended by friends and family

I've been to a few different shops in the area for different issues, but Caliber in San Juan is hands down the best. From the customer service to the work being done, they never fail to make a customer happy. Keep up the good work guys! read more

Just a warning... written from my personal experience. If you get a quote from Caliber, San Juan Capistrano for any car repair, please get a second opinion from, at least, another repair shop. Especially, if Caliber is a "recommended/preferred" repair shop with your auto insurance. It is worth the time and effort! Especially... if your repair costs are high and/or your vehicle is claimed a total loss. Do not be fooled that, if your insurance covers these costs, you are okay... you WILL pay more in insurance premiums in the future. You may get ( a lot) less for total loss claim. Get the best repair quote or total loss from at least two reputable repair shops. There are several collision repair shops within a few blocks of Caliber, that are an easy tow truck move from Caliber. The savings to you could be SUBSTANTIAL... and probably more realistic/honest! read more

Orlando and his team did an amazing job worked quick and went above and beyond every step of the way making sure every detail was finished to the core.His team was quick like a cheetah and made sure I was satisfied always felt welcome and attention to customer service is on point would strongly recommend this shop to anyone looking to get quality top tier service done. read more

Great job! Called me for an appointment before my insurance company let me know I was going to be called.

I came into their office looking for a quote to take my racing stripes off my car and repaint my hood. When I walked into the office, the first thing that they said was, "we are expensive". I didn't even get into why I was there! Once I explained my situation that my racing stripes were starting to peel off, they asked me if I wanted the stripes put back on, which they relplied, well those have to be custom painted on!.... once I explained, of course I want them put back on, and we talked about what I wanted, I left.... I have still not received a quote for the job. I must say, that I have the money to do everything, but was treated very unprofessionally, AND did not get a quote for work to be performed.... I do not recommend this business. I'm going somewhere else! read more

Thank you Caliber Collision in SJC for taking your work to another. Always taking care of your people. And a special shout out to Reagan.

Reagen had one of the best customer service I've ever gotten. Him and the whole caliber collision team made sure that everything was good with my car before returning it to me. I highly recommend this place. read more

I was extremely pleased with their workmanship. I messed up the front end of my car and it turned out looking brand new. The icing on car (cake) was Orlando. He want above and beyond my expectations. He always kept me in the loop of what was going on and when I could expect my car would be finished. To my surprise he cleaned the car inside and out. It made me feel special. This was my second visit there and both times turned out great. It's great to know I can count on them under car stressful situations. Thanks!! read more

Stopped in on a Friday at noon to see what it cost for a quick fix on my Lexus. Was greeted by Daysi and I explained the situation. One advisor was with someone and Daysi explained that another advisor was at lunch, and asked if I could come back later. I hesitated and said that's ok I can come back another day. She checked with Reagan, who was on his lunch, if he could take a look. He came out, went to my car and said he would take it inside to see if it could be taken care of while I waited. It was a matter of a few minutes and it was done! AND there was no charge!! I will definitely go back and have a scratch buffed out, as well as if there is ever another time I need any collision repairs done. Highly recommend!! read more

May 3rd. 2023 dropped car off told us it would be a week. Went to pick up car on May 11th. 2023. They said car was done. Took car home and seen that the bumper was not put on properly and the tail light was excused and it looked worst, than before we got into the accident. Also, the paint did not match the rest of the car. The car is grey and the bumper is green gray. Took the car back. They said they would fix it. Called to see the status of the car. Brian the manager told me they had a problem and got some kind of glue on the right rear quarter panel and they have to paint it also due to their mistake. They called said to pick up the car on May 19th. 2023. We inspected the car before taking it and once again the paint did not match. The bumper was still not the right color. We also noticed that the interior trim panel was all scratched up. Confronted Brian the manager and he said he would look into it. He got back to me and said the interior panel would cost $350.00 and he said he would speak to his employee about the scratches, and they said they never touched it. But in order to paint the right rear panel they damaged they had to take the window out. In order to get the window out you have to take the interior panel off to get to the window out. Manager said it's a hard paint to match and that all car bumpers are different colors than the car itself. I knew this was not correct. We left the car again for the fourth time. He said he would blend it so it would match. We picked the car up on May 31st. 2023. Brain the manager said car good to go, we had to bring the car back again on June 5th., 2023 letting them know that there was overspray on the whole entire car. Brian the manager said he would take care of it. Picked the car up on June 6th. 2023. on June 8th. 2023 when the sun came out, we could see that the paint does still not match and that there is still a lot of overspray on the car. When they took the overspray off, they used buffer, and in the sunlight, we could see the car looked like a swirling ice cream cone. We did not take it back to them again, for that would have been the fifth time. Called the adjuster at AAA, they spoke to him, and he said there was nothing else he could do. Adjuster sent us to another shop, and they took care of this for us, matching the paint color and replacing the inner panel that Caliber scratched up. I would not recommend this shop to anyone. A simple bumper replacement and tail light replacement turned into a night mare. A three day repair turned into over a month long nightmare. read more

Caliber Collision - Body Shops Near Me - San Juan Capistrano, California

Caliber Collision was top notch in keeping me posted as to the progress of my vehicle's repairs. Staff/representatives were always timely, friendly, and responsive in all aspects, including communication, quality of work done and professionalism. read more

Do business here! Reagan was absolutely amazing. Car looks brand new. I definitely recommend for all your body shop needs

I came to caliber collision and Reagan took care of my repairs. He was very professional and always contacted me to keep me up to date once I got my car back it's like I just got it out of the dealer what an amazing job I would recommend this repair shop to anyone!! Thank you Reagan you left my car looking brand new you rock man read more

As always PERFECT ! Caliber has never been less than a 10 on 5 different occasions. Once again Regan was spot on the return date and my new truck looked fabulous. Thanks, Shawn read more

I took my car in for some Allstate warranty work and I'd swear it came back showroom ready. They did a GREAT job! The staff was super friendly and went way above and beyond my expectations. read more

I had a great experience going through calliber. My car got scraped on the side a few weeks back. I took it to calliber to get assessed. Andre helped me out and was friendly and professional. Overall they did a great job with my repair. Definitely recommend. read more

Reagan was excellent to work with and kept me up to date with the status of my vehicle. Excellent customer service and I will highly recommend Caliber to my family and friends! Thank you Reagan for all of your help! read more

Honered their warranty without any hassle. Can't recommend them highly enough. Third time they have repaired my car for different accidents over the years and all repairs have been outstanding. read more

I've been going to Caliber for over 10 years and my latest experience is exactly why. The customer Service from LeAn on the phones to Regan taking my numerous status calls and going over every detail bumper to bumperwas top notch. I even started apologizing for calling so much but Regan made me feel, that's why I'm here! Thanks again. read more

Always done right, only place I go. Unfortunately been here a few times. Already recommended to friends

I recently had some work done at Caliber Collision in San Juan Capistrano which was beautifully done. I returned today to have a piece of trim replaced on the inside of the drivers door. The paint was coming off and it looked tacky. Erich replace it in 5 minutes and no charge! Thank you Erich, top notch customer service and I will definitely return if needed. Highly recommend! Earlene X read more

My car was as rear ended bad. The staff was excellent and very professional. Communicated well and always available for any questions. Car looks fantastic. read more

Eric and Chris are amazing! My car looks like new after a pretty terrible fender bender. Their customer service is phenomenal. We have been using Caliber Collision for years, and they've maintained a fabulous relationship with us over the years! read more

Amazing and quick service! Reagan and his team fixed my bumper and trunk of my car when I got into an accident. Reagan called me and gave me a better quote than other collision places. read more

I was happy with the service to my daughter's car (my insurance) initially until we took the car home and the blinkers weren't working at all. They were working when we brought the car in. When we brought it back the manager started to insinuate to my daughter that they were broken already and we may have to get a mechanic. He should have just looked first. So, when I walked in, the girl at the desk asked if she could help and I said that we aren't paying a mechanic for the blinkers that were working when we brought the car in. At this point, the other older reception chimes in, I wasn't speaking to her nor wanted to speak with her, says he is the manager and whatever he says basically goes. I said, I don't care if he is the manager and she proceeded to mock me under her breath and then said "Well" basically "too Bad". So disrespectful. It made me feel that they were nice until they got our money and now she thinks she can speak to me like an animal. You have many choices when it comes to auto body repair. I went with the insurance companies suggestion thinking it would be easier, but I believe if you are going to get verbally insulted by a receptionist, I would suggest going somewhere else where you are treated as a customer and not mimicked and spoken to under your breath. They are obviously ok with this type of service and she was also on the radio talking down to the workers in front of people as well. It was clear she had no concern for the customer or good customer service. It ended up being a 2 minute fuse that had gone out but the damage was done. I will not recommend these guys to anyone in the Dana Point/San Juan area we live in. Too bad, because I would have until I felt degraded by the woman at the front desk . read more

I got rear ended and so I took my car to Caliber Collision. They were friendly when I first walked into the building and explained everything to me. Then as soon as they checked my car they called me right away and told me what needed to be done and how long they were hoping to have it finished for. They finished my car 2 days earlier than they said. I went and picked my car up and they had cleaned the whole inside and out side of my car. It looked like a brand new car and it smelled fantastic inside. I was very happy with them and if this ever happens again I will be going to them again. I highly recommend Caliber Collision to everyone. read more

I would highly recommend this company I had a minor dent in my car and they fixed it for free the staff was nice and responsive over all I would highly recommend this company read more