I've had the unfortunate need to use Caliber 3 times... They've always done a good job, been timely in their work, and have made certain the job was done right each time. Most recently, I had a quote from Caliber in Costa Mesa for my daughter, I brought the quote and car to San Juan. They honored the quote and will have the job done in just a couple days. Each time, Kerry Raes has been my associate - he cares and simply does a great job. read more

Walked in to receive an estimate on a dent that I had on the front hood of my car. We were greeted very pleasantly by the receptionist and was told that someone would be with us shortly. Within 5 minutes Bob came to help us. He was extremely friendly and knowledgable. We appreciated that he didn't try to "sell" us his business but was very honest with us in saying that he had worked with a man who very cheaply is able to repair small dents, versus the $700 it would take for them to repair it, so he gave us the card of a small dent repair company. Well it worked out wonderfully.. And so even though we didn't do business directly with Caliber Collision, we had a very pleasant experience with the staff and with the referral they provided. read more

I just bought my brand new car from Capistrano Toyota and the first day I drove it a crew taking out a concrete sidewalk on the I-5 freeway threw a piece of concrete and hit my passenger side car door. I was so upset! Capistrano Toyota recommended Caliber and I am so glad I took it there. Mark took care of me from the estimate to the pick up, keeping me informed of the status each day. The car was ready in the time frame estimated and you can't even tell anything happened to the door. I would recommend Caliber Collision to anyone needing body work on their car. The front desk lady is also very nice, she didn't get upset at all when I accidentally started the coffee maker thinking it was just going to brew a cup and it brewed a whole pot. read more

Had to get my car fixed when I was rear ended and they made a unpleasant experience not nearly so bad. My car looks great, they fixed it fast (in 2 days!) helped me get a rental car, and kept me informed and the process progressed. And..a very special thanks to Anthony who walked me through it all..he was great! I would recommend Caliber and Anthony to anyone..you won't me sorry. read more

Best place to go fir body work. They are nice and professional. I know when I pick up my car it will be fixed right and clean. They are fairly priced... may not be the cheapest, but you get what you pay for. Worth every penny!! Only place I go for parts, body work, paint, etc.. read more

I was so disappointed to have gotten rear-ended and subsequently sandwiched into an SUV in my 5 month old car. My insurance company sent my car to this shop. Caliber's Jim Dunn really took care of my car and listened to my expectations. He made the experience as painless as possible and kept me in the loop throughout the repair process. When I got my vehicle back it looked and drove just like before the accident plus all OEM parts which is something I was dead set on given the age of the vehicle. read more

I had damage to both my front end and rear to my vehicle. I was referred to Caliber by a friend. My experience working with these folks was not only the best body shop experiece I've ever had (I've had about 5), but possibly the best customer service experience I've ever had. I was warmly received when I arrived, the counter staff were extra courteous, quickly walked me through the process and had me on my way. I received an update, and my car was finished ahead of what was promised. I couldn't have asked for a better experience with the great people at Caliber. I didn't want my insurance to sky rocket, so I paid out of my own pocket. The cost was very fair in my opinion. Then there's the work quality. My car looks new. I never imagined it would come out so perfect! And, as others have noted, I had a little fog build on my headlights, and that was fixed as well, no charge. I would give Caliber my highest recommendation. If I ever have a body shop need again, this is the only place I'd go! Troy D. read more

Just picked up my car that was rear ended, wonderful job done, can't say enough positive things about the work and especially the service! Mark Mrosla was my contact at Caliber, extraordinary individual, warm, helpful and unfailingly polite and helpful. Kept me informed at all stages of the work, co ordinated the substitute car with the rental agency and generally made this a hassle free experience, kudos to Mark! I would certainly recommend Caliber if in the unfortunate circumstance you need your vehicle repaired. read more

I just picked up my car at Caliber Collision where I had the passenger side doors repaired following a "brush" with the post in my garage. I am extremely pleased with the job the shop did in repairing the damage and matching the paint; a three stage process which is not an easy task. The service adviser, Kerry Raes, was also very helpful and made the experience as pleasant as an accident can be. I was told when the car would be ready and sure enough the job was completed on time. Caliber Collision receives my highest recommendation! read more

I was super pleased with the service that I received at Caliber Collision. I was hit by another car that went through a red light and pretty shaken up from the whole situation. Everyone at Caliber was very professional, trustworthy, and helpful throughout the entire process. They helped with everything from car rental drop-off, giving me updates on where they were in the repair process, to communicating with my insurance company (AAA Approved!). I give Kerry and the entire Caliber team an A++ for following through to the very end and making this as smooth and least stressful as possible! I would definitely recommend Caliber Collision to anyone. read more

I can't say enough about the excellence of this business. From receptions, where I was greeted warmly by a knowledgeable young lady, to Kerry who kept me up to date on the status of my car. My car was a total loss and they dealt with my insurance carrier. When my car was towed to one of their facilities further away, Kerry arranged for all my personal items to be boxed up and sent to San Juan Capistrano for my more convenient pick up. Absolutely top notch service and professionalism! Karen H. read more

This is the worse body shop that I have dealt with. They are totally unprofessional and I guess careless. It took me two years to realize that the smell that was coming from the front of the car was due to them not reinstalling the fog lamps. They just left them there hanging, not re-installed properly and sitting on metal, causing the burnt smell that sometimes would be in the front of the car. Also during the detail job my technician informed that whomever had repaired the side door did a terrible and careless job when they painted the door and mirror, spraying paint in areas they should have never touched. This was the worse experience I ever had with a body shop and this was a new vehicle with barely 5000 miles. I don't drive it more than 800 miles per month and the dealer inspected it twice but they were always concentrating on the mechanical part it was another dealer that spotted the real issue. If you have a choice find another body shop. And to think that some insurance companies have this dealer on the so called Preferred List, what a joke. read more

Don't be a wreck... after your wreck These guys were GREAT! My service advisor, Jim Dunn, and the whole staff were there for me each step of the way. He kept in touch thoughout the entire time to advise me of my car's progress. If I had any questions about the repair, he responded back quickly and explained my concerns away. There is nothing worse than getting into an accident and not knowing who to trust to put your car back together. Although my insurance company suggested three other repair centers, my mechanic, sent me to Caliber Collision. I found Caliber to be fair, fast, competent. They did the job right... and I'm very picky. The paint was flawless and the work could not have been better. If you need to have it done right...go to Calliber Collision. read more

Excellent customer service and exceeded my expectations. Caliber was recommended by my insurance company, AAA (Auto Club), as one of several certified repair centers and I could not have been happier with my choice. Every aspect and interaction, throughout the repair process, was handled with the utmost professionalism and courtesy. Being involved in an accident, regardless of fault, is a very emotional experience and Caliber was sensitive to this, going the extra distance to get my vehicle repaired quickly and back in top condition. Not only was everyone extremely considerate to my time, they kept me informed of the repair status at every step, and even finsihed and delivered my vehicle ahead of schedule! It is clear that they take pride in their work, as demonstrated by the unsurpassed level of professionalism, attention to detail, and genuine care for their customers. I would highly recommend Caliber to any friends or family. read more

I am very pleased with Caliber Collision. Chris Wright and all of the staff were great. They worked well with my AAA insurance company and they kept me updated daily. My car came out better looking than when it came in. read more

Whoever thought chauvinism is dead should just take a short trip on over to Caliber Collision Centers. Took my car in for an estimate with my dad after someone sideswiped my car. The insurance ruled it as her fault. We had the dollar amount from the insurance company, but not a copy of the estimate with us, and there was some previous damage on my car. Apparently coming without the paper breakdown of the estimate, because her insurance company said it was in the mail, was the wrong thing to do (excuse me, I have never had this happen before, sorry for doing the confusing steps out of order), and the man who came to look at my car (forget his name) was very abrasive. He said, "I'm not touching your car if I can't fix all of it," speaking about some previous damage that would not be covered by insurance. When we asked simple questions he kept acting like he was doing us a favor. I am a very sweet person and my dad is very softspoken, so we were not being rude in any way whatsoever -- this man was just being a total dick. The kicker, about halfway through the conversation..."No offense to women," he said, "But you know nothing." I will NOT be taking my car here for their business. read more

So, I backed into a pole and damaged the rear deck of my 2004 Lexus SUV. I reported the damage to my insurance company and my agent suggested two shops. I chose Caliber Collision near my home. I arrived unannounced and Andre, my advisor, was tasked with writing an estimate on my vehicle. Andre is fantastic--he is knowledgeable, attentive and polite. Andre made what could be a clunky process go smoothly and seamlessly. The vehicle was finished and available when Andre said it would be. The repairs were beautiful and well done. When I was leaving Caliber I noticed an indicator light on my dash indicating my rear lights were not working (that was the area of my damage). I called Andre and he asked if I could return for him to have his folks take a look at the vehicle. I returned and Andre immediately took the vehicle into the shop. Five minutes later, Andre returned. The techs had found a burned out bulb and they replaced it. I asked Andre what I owed for the bulb replacement....he said, nothing-- it was a courtesy. I can't say enough about Andre and Caliber....I will recommend Andre and Caliber to all my friends! read more

I went to this location due to thier history with my parents having fixed many cars of theirs and their friends. However lately their repair work has diminished and I would never bring a vehicle of mine back or recommend anyone to do so. I had two incidents within a few month span. The first one I was rear ended. Ever sense the repair the back bumper moulding was loose and would come out and the rear brake light stopped working. Also the paint on the rear bumper was not to original condition. It had a clear line through it where you can see the sanding marks and the trunk did not line up with the panel. The second incident I was on the 5 when a large amount of debris hit my car. They decided to repaint most of the car due to the unique color and matching purposes. The hood had many imperfections as well as the fenders. Front bumper doesn't line up with the fenders. I asked for a BMW front windshield which I know my insurance covers that they tried passing a no name brand as a BMW windshield and when I asked they said it was BMW. Later the story changed that my insurance would not allow it. There were also bubbles forming around my antenna that they told me was due to rust. This location did not seem to want to fix the issues. So I took my car to another caliber location under the recommendation of their corporate office. The manager of the new location was shocked they released my car looking like it did and the antenna bubbles was not rust. But stress on the paint due to the antenna was put back while the paint wasn't fully dry. I am a younger guy and drive a nice car that I worked very hard to get and take great care of it. I wish that this repair facility would have taken as much care for my car as I do. read more

I went to Caliber Collision to get an estimate on replacing my bumper after getting rear-ended. I also had scratches and paint remnants on both sides of my car from a previous accident. I spoke to Gilbert, who gave me an estimate, after which he offered to buff the sides for free! He was very helpful. read more

The company has horrible customer service. Bob Woller promised me an estimate to be completed on Thursday then later back pedaled and said by Friday morning. I called and he said it would be done that afternoon which he did not have done. I called again and he said it would be done that evening or by Saturday morning. I called again and never got a call back and no estimate. It is now Monday afternoon and no estimate. I called again and he was busy plus left another message. No return called or estimate. This is definitely not a way to run a business. I also felt that their facilities needed renovation so I should have gone with my gut instinct when I walked into their shop and gone to another body shop. read more

Had Windshield replaced, new windshield had several scratches. Brad, the center manager, took pics, sent them to glass division and got us another Windshield installed. Tom, glass manager, was extremely apologetic , provided excellent follow up and quick service. Great overall experience! read more

This was my first wreck and I'm glad I brought my car here. The customer service was over the top. I had John Blattner as my service advisor. He kept me in the loop of everything that was going on with my car. He was very professional and did an exceptional job. My car was done sooner than expected and was done right. I had a clunking noise that started and I talked to John about it. I brought my car in a week later and I just needed my struts replaced, which they gave me a smoking deal. It was nothing due to the wreck. The ladies up front were awesome as well. I can't remember all their names but they made this process enjoyable. All of the employee's at Caliber Collision seem like they enjoy their job. There is a really good vibe going on there. They make your crappy experience very enjoyable. Thanks Caliber Collision. read more

I had the misfortune of having my car damaged in a parking lot by a wayward driver. I took the car to Caliber Collision. I am totally satisfied with everything about this shop. From the moment I walked in, I felt I was in experienced, gracious hands. I was promptly greeted, my appointment was acknowledged, I was offered coffee and water. I sat in the cheerfully appointed waiting area for a few minutes. Good thing I didn't take up the coffee offer; the person handling my case was there in a matter of minutes. He went out with us to look over the car and then told us what would need to be done. Since the car was drivable, I elected not to leave the car, so he helped us make an appointment the following week when the parts would be in. I was given a 3-5 day repair time estimate. Rental is not covered in my insurance, so the sooner the better. They had the car done in 4 days and returned the rental to Enterprise for me. Each time I called (two or three times) I spoke directly with the same employee who was personally overseeing my repair. The car looks like nothing ever happened to it. (Well, actually, the bumper looks better since it's brand new!) I cannot recommend Caliber Collision highly enough. I had heard good things about them in the past and I was not disappointed. read more

Trina and Chad helped make my BMW look beautiful again. It was repaired after an accident and the repainted it, but the hood had cracks in the paint. Six months after they did the work I brought it back and they stood behind their work. They striped the hood down and repainted it. This is the 3rd time I've had to take a car to Caliber and every time I have been very happy. Great work Caliber! read more

Horrible customer service especially with the manager she doesn't know how be compassionate with clients since she works for a car repair place you never know who is coming in, for example we got into a car crash someone hit us so we had brain trauma even had to stay in the icu and just take that into consideration for your customers that are coming in we didn't know that they had our car keys already and we called and said we're here but have to go back and cause we forgot the the car keys it's just simple things like that to just have a little more compassion and communicate because she (the manager)could've told us that they have the keys to our vehicle already or even having sympathy and apologizing for not telling us they have our keys and taking the lyft 3 times just to go and get something the manager could've told us they already had was upsetting simple things like that make a difference, since this is an auto repair shop again you never know who is coming in here other then that the car looks fine and seems fixed read more

Deceptive, one guy lies and another swears to it. I had a cracked windshield, went to these people,I was paying CASH for a new windshield to be installed, even gave Anthony 100.00 bill tip to get job done quickly as I had to drive across county in a couple of days. Was told new windshield was ordered. I left my car and checked to see when it would be done. Was told after much back and forth with Anthony that car was finished. They had my car parked in the shade for pick up, paid cash and left. Upon driving in the sun I could see remnant of crack and the spot where a rock hit my windshield. There was no NEW WINDSHIELD INSTALLED!!! They just filled in crack. I had paid near 500.00 dollars cash for NEW WINDSHIELD and they ripped me off. When I called to ask why they did this when I specifically requested and paid for a brand new windshield the manager lied and said he saw them put in a new one. This guy never leaves his desk, number one! Number two, how is crack still visible. Do not trust these people , they do what's easiest for them and bill your insurance,and take your hard earned cash for work that is not done. read more

I have taken my vehicle to Caliber many times from accident repair to just small paint damages. The process is always streamlined and efficient. I have had different service personnel and they all do a great job. The work is done quickly and everything is made easy on the customer. read more

We needed body work after backing into a pole in our new family Sienna van. Toyota dealership had recommended Caliber Collision for body work. This auto body repair business is really professional, first rate. After learning more about scope of work, I learned they a preferred vendor with most insurance companies because of volume and fair pricing. The associate Chad Tripplett was ultra professional and very easy to work with. I would also thank his manager in the process. Really great team, from all aspects of the experience. Very customer focused. I would highly recommend! read more

I got backed into by a buddy of mine, after going through insurance i was referred here. The receptionists were very friendly and helpful and the estimator Dennis made it very clear that my satisfaction was his priority. They took the time to look over every part and return my car to the way it was before. I really appreciate the quick correspondence and information that was passed along as it came up. The paint was a perfect match and all of the parts were from the factory, no expense was spared. Overall a great experience with a friendly and helpful staff and top notch service technicians. I would definitely recommend anyone to use this shop if they are in need of a fast, friendly and dedicated staff! Thanks again Dennis and associates read more

Took my Prius to Caliber after I got rear ended on the freeway. The car was a total loss, but Francisco and the folks at Caliber were kind enough to mail my license plates to me in LA so I didn't have to drive all the way down to San Juan Capistrano to pick them up. Super grateful for their helpfulness and flexibility. read more

Could not get an accurate time of completion on my vehicle. Caliber was not able to restore the vehicle to its original condition. Have waited over a month to receive a refund for rental car expenses. read more

These guys absolutely killed it. I had a brand new 4Runner that got smashed up and Kerry made sure it got put back together with all new factory parts and it looks brand new. Not only that but Kerry kept me up to date the entire time and made sure nothing went wrong. They got it done a week ahead of schedule and I couldn't be happier. Thanks Kerry and the rest of the team! read more

Great quick service. Very professional staff Charles at the front desk did excellent job Kerry service advisor great job as well would recommend to friends and family read more

The only place I take my car. They have excellent customer service. I received daily text messages on the progress of the work being done on my car. They offered me transport when I needed to collect my car. Very happy with the overall experience. read more

Poor customer service. some insurance refer here but I think I take my business else where.

The employees at this shop are awesome! My mom's vehicle was totaled in an accident and was towed to Caliber. Due to extensive damage, the car needed to be taken to salvage, but we had a difficult time arranging the pick up since neither my mom nor I could be present for the pick up. Mallory was beyond patient with us as we worked through the pick up. Everyone was so nice and helpful, despite the fact, the car was not even going to be repaired there. Really great people!! read more

After I was rear ended by a Cadillac SUV, the entire back end of my Honda Accord was smashed in. Matt Hurtado was my service advisor. He was very nice and helpfull. He explained the process and let me know what to expect while my car was being repaired. I received an update call twice a week and my car was ready on time and looked great. I would gladely recommend them to frinds and family. read more

Kudos to Tanya, Reagan and Jim Tremendous customer service and quality from a corporation that understands the bsuiness of paint and body. I'm a bit of a car guy and know a thing or two about body work and paint. After my wife was rear ended in our MBZ S500, I'd called a buddy of mine to get his opinion on shops in the area. After checking out a few I decided to run with Caliber in San Juan Capistrano. This organization (it's a corporation) has done a tremendous job of integrating Best Business Practices with auto body repair which can be just as much as art as anything else. Becasue they are a corporation they invest in technology, training and people. This was evident from the moment I came in. Tanya who handles the front desk took my details and then introduced me to Reagan who is essentially a project manager assigned to my self and my vehicle through the entire process. Reagen interfaces with the insurance companies as well as obtains parts and oversees the complete repair of the cars in his file. This concept is great as I have "one throat to choke" if all is not right. The $6000 repair was spot on. The paint work, because of the investment in equipment and quality personell were spot on as well. Timing and completion of the job were what I thought to be very quick. I would highly recommend these guys. Thanks, Gregg read more

Despite my reluctance after reading two poor reviews on this place, I went in and I have to say they were fantastic. First of all, the receptionist was personable, funny, and extremely helpful and attentive. In fact she was so great, I actually mentioned the negative review I saw about the receptionist and asked her if she was new because I couldn't imagine her being the person described. Steve handled my claim and the service was exceptional. The results of the repair exceeded my expectation and was completed in a timely manner. Definitely recommend this place. read more

I have used Caliber Collision twice in the last month. Bob Woller took care of me both times, and did a fantastic job of communicating with me, and pre inspecting the work completed before I came to pick up my vehicles. I recommend them highly, and Bob Woller excels in service! read more