ABSOLUTELY THE MOST AMAZING CUSTOMER SERVICE! 5 stars for Mark Cardenas at Caliber Collision on Colorado and 11th Street. Let me start by saying that, no one wants to be there for an accident (your fault or not), but he made the process seamless and effortless. I am not much of a Yelp(er), but I felt the need to inform everyone of Excellent and Exceptional customer service (which is somewhat of a lost art these days). When I picked up my car (by the way it was outside, ready to go and waiting), I noticed a slight scuff and a minor front bumper loose (had nothing to do with the current accident claim). He did not hesitate to fix and correct the problems and immediately got on it. Fast forward 20 mins and my car is back in front looking newer then it came into the shop!! WOW most corporate places just push you off to the side, but not here. You are treated like family and not just another number in line. Great job Team Caliber Santa Monica!! read more

Caliber Collision - Body Shops Near Me - Santa Monica, California

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My car was rear ended and had what would have been a typical repair work done. However, it was wholly inadequate. The shop did not finish the repair. One of the tail lights is broken and loose, rear panels are loose. I took my car into my local mechanic for my usual oil change and he was appalled at the state of the work. Despite the state of the work, I have to really recommend Ivan. He did a phenomenal job communicating through the process. When the insurance companies failed to communicate, he came through in the clutch. The team did work to get the issue resolved, but this was a hassle at an inconvenient time of the year. read more

Called Caliber Collision to set up an appointment for an estimate. Spoke to Natalie and received very friendly service from her as I'm a local business owner and have taken our business delivery vans here in the past . Natalie gave me an appointment and I sent my employee to take the delivery van early in the morning and was advised the advisor would reach out and discuss the damages and charges with me. The day went by and since I have not heard from the advisor I called the shop and was transferred over to Ivan. Ivan not only lacked customer service skills , he did not greet me and he seemed quiet bothered by my call. He was short and rude asking "yeah,!" So I proceded introducing myself and asking about the damages, his attitude and rudeness did not change albeit instead cut me off and stated he won't have an estimate done till 2 days or so. He's busy! At this point, I felt no need in giving them my business again. The rudeness and lack of professionalism was outstanding. Taking my business to another local shop which haga e me an estimate in less than 10 minutes and they were super friendly and guess what 5 star Yelp reviews all around! The 1 star is for Natalie. The 0 stars go to Ivan! read more

I was helped today by Gerardo Castro after a fender bender. Gerardo went so far out of his way to help me after a deep scratch on the side of my car. He was deeply empathic about my stress after the accident and he reassured me while he did the repairs. He never once tried to sell me any unnecessary services and the repair he did on the damaged part could not have been better!!!!!! Thank you Gerardo! I will be back!!! read more

Someone scratched the shit outta my rear bumper and read quarter panel (paint and dents) while I was parked in a public lot in Santa Monica. Mercury said Caliber was their only certified shop in Santa Monica so I headed over for an estimate. Of course, my deductible is $1,000 and the estimate came out to $1,130. Sigh. It is what it is, I just wanted the repairs done and my car back. I will say that my insurance claim agent conference called Caliber with me and we had an awkward experience. I ended up calling them back later on my own and got a hold of someone. Making the appointment to drop off my car, pick up a rental, etc. was fine. Receptionists are all really friendly. I had accidentally forgotten to take my apartment keys off my car keys when I dropped them off (I hadn't had coffee yet OK), I had to call and they had my keys waiting for me to get picked up later that day. Gerardo was my adviser and he kept me updated via text daily. I dropped my car off on a Thursday and it was ready a week later. Thankfully I was out of town for a few of those days so it didn't seem as long. But they did a great job on the repairs. I actually had another scratch on another part of the panel but since they had to buff and wax to match it, etc. they helped me take care of that too! read more

Getting into a car accident was very stressful. The team here was very friendly and made the process so much easier. The provided great updates and were upfront about everything. I would highly recommend them to family and friends. read more

100% Excellent Service I would absolutely recommend this business. From the front office staff to the service department, the customer service was excellent and my car looks amazing!! read more

I had some paint stuck on my hood and grill. The team at Caliber Collision was friendly, prompt, and very helpful. Ivan helped me out from beginning to end, providing expert advice on what needed to be done and quality service that far exceeded my expectations. Very impressed with Ivan and the rest of his team. I will be returning for all future services! read more

I've used Caliber Collision twice and each time they provide great customer service and work on my car. The process is very easy and efficient. Enterprise is right on site and that makes it fast. Billy A. took excellent care of me from beginning to end. Even having someone come to my house to pick up and drop off my car which I really appreciated! I definitely recommend! read more

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Great body shop to take your car for any repair Good service and my car now looks like nothing happened read more

Took my car in for a repair. Angel Martin was great and explained the process and followed up with updates on the car as it was being repaired. The repair was quick and Angel went the extra mile in making sure my experience was excellent. read more

Narek was really helpful and thoughtful. He looked over the car and advised me what all I needed, how long it will take and cost. He was helpful throughout the process and kept me updated on the progress every step of the way. And very timely service as well ! I would recommend Narek and caliber collision highly ! read more

I heard about Caliber Collision through a friend and decided to give them a try when I was recently rear ended. I made a great choice and was updated throughout the process by Kevin. He Is very professional and offered me great advice. Now my car is perfect and I worry less about my next car accident. read more

I was involved in a car accident and my vehicle had some very visible damage. I brought it to Caliber Collision, and I was very satisfied with their service through out the time my car was at their place. They kept me updated and the end results was great, my car looks brand new again. I would recommend this place, they did a great job and I'm extremely satisfied. read more

What a great body shop, they are extremely honest in their quotes and they do the Job very fast and smooth. Narek helped me out and was extremely professional, and very knowledgeable. Hands down the best car shop in town. read more

Hit a pole in a parking lot and had some minor damage. Came to Caliber and Mike helped me out. Gave me a referral for a painless dent repair service, buffed out some scratches, and gave me a quote for the rest. Incredibly nice, responsive and quick, and honest. Not much more you can ask for from a repair shop. 5 stars all around. read more

I was recommended to Caliber from USAA. These guys did an awesome job. Fast and to the point.

If not even better! Have been going to this location for many many years. This time it was for two autos. One was paid through insurance, and I paid out of pocket to have additional work done. John was my go to guy, kept me informed, and on my out of pocket was able to give a nice discount. Work was done on time and looks great. Even a few items that possibly weren't a result of the accident he got the managers permission to fix, as they know we are good customers.That was for my car, a Infiniti G37(2008) with less then 50k on it, so now it looks like new! My wife;s car a BMW 328i,2014 was also treated with the same care. Came back looking great. A big thumbs up to John. Would highly recommend this company and the Colorado location. read more

I live around the area and chose Caliber Collision initially out of convenience and it being part of my insurance's in-network repair shops. Choosing the this Team and having Gerardo C as my point of contact was the best decision. I appreciated the quality of service, expertise, and the compassionate experience I had throughout my time with them. It does not feel great being part of a hit-and-run incident but I did find some reprieve in the way that Gerardo and Team patiently took me through their process and answered the little questions that I did have. Appreciate you and my car looks goods as new! Thanks again! read more

Angel Martin helped me with my rear bumper repair after being rear-ended. He was great with communicating updates along the way, and took time to explain exactly how repairs would be made. Ultimately, he helped get the repairs done earlier than expected. Thanks Angel! read more

My car was damaged by a person failing to stop at a four way Stop. I took it to Caliber Collision 1665 11th St, Santa Monica and Angel Martin was my advisor there. First of all I want to thank Angel for his professionalism and care and customer service..He was meticulous and took care of my car to return it to new in every possible way. He made every detail his priority and was very impressive with his follow up keeping me informed during the time my car was there. My car was like new, in mint condition when I picked it up. If anyone is looking for a fantastic repair shop I recommend Caliber Collision without hesitation and also Angel Martin as a fine upstanding and caring advisor. Thank you Angel and thank you Caliber!!! read more

Let me start by saying that Caliber Collision was probably the best thing that came from my accident. As soon as I called to make an appointment, the lady receptionist I believe her name is Claudia greeted me with the warmest and kindest attitude. she was quick to make me an appointment as soon as possible. Overall my car was out the shop in record time thanks to the persistence of my advisor Angel. No matter how many times I called, he made sure to always call me back to keep me updated. I hope to never get into another accident. But if I do, I know my friends at Caliber Collision on 11th St will be there to get me back out driving in the streets in no time. read more

One day I was putting my car in, and as I pulled forward to adjust myself better, I heard a crunch. My heart immediately sank. I got out and realized that I hit a sizeable piece of metal that someone left behind. FML. A friend of mine had his car repaired here and I was impressed by the outcome. I already knew this was the place to have my repairs done as well. The staff was very friendly and immediately let me know that my car was in great hands. I wasn't worried. If the bodywork came out half as good as it did on my friends Lexus is350, I would be happy. When I picked up my car I was smiling from ear to ear. My front end looked brand new. I'm talking dealership new. Thank you to everyone at Caliber Collision for the amazing job on my Infiniti Q50s. If you're looking for that proper repair, look no more. read more

Caliber Collision - Before and After - Body Shops Near Me - Santa Monica, California

Service Advisor, Hayk Haroutunian was amazing. He kept me updated via text with pics of the car through the whole process. I never had to call once to ask about the status of my vehicle. And when it was finished it looked brand new!! Absolutely 5 star service at Caliber Collision and major fist bump to Hayk! read more

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Best caliber collision ever. The team is so great and Cedrik is amazing and was sooooo helpful. Never thought I would say this about a car place but coming here made my day!!!!!!!!! read more

Narek was fantastic! I needed a quick estimate on my vehicles damage and didn't have an appointment. I walked in hoping for the best and Narek was kind enough to help me right away. He treated me with respect and did a great job. Would recommend and next time I need car repair help (hopefully not soon ) I will be coming to Narek. 5/5. read more

My daughter had a small scratch on her brand new car. Sedrik took a look and confirmed what I feared - that to repaint the front of the car would be very expensive. But he suggested that I purchase a touch up pen from the Mazda dealer and even said he would do the touch up for me (FREE!) if I brought it back. WOW - the car looks "good as new" (I can't even find where the scratch is anymore!) and he could not have been more helpful and friendly, saving me thousands of dollars of unnecessary expense. Living in LA means we will likely need his help in the future and he definitely has our business. Honest, friendly, helpful and very COVID respectful. We really appreciate his help and the friendliness of the entire office. I highly recommend this business if you need repairs. I was very impressed and I'm very appreciative of their help! Thanks Sedrik! read more

5 Stars all the way....Sedrick was awesome! I got in a pretty major wreck moving on 12/31. Had the car towed right there and never lifted a finger until I picked it up yesterday. Sedrick thx so much for being in constant communication and always going the extra mile to get it done quickly with quality. Hopefully I'll never see you again read more

Warm, friendly and kind service. I went to Caliber after this shop was recommended to me by another customer in Trader Joe's parking lot (after I had injured my driver side rear view mirror when it brushed against a column in the parking lot. Hayk kindly snapped a piece back in place & solved my dilemma. His repair made the damage so minimal I didn't see a need to replace the rear view mirror. But if I ever need work on my car, Caliber will be where I take it. I also like their COVID-19 precautions and felt very safe going there. Sorry I didn't take any pictures. They have a very nice office and waiting area. I can't think of a better repair shop in Santa Monica. read more

I hit my passenger side mirror on a trash can in the street. I bought the parts thinking I could replace it myself, I'm overly optimistic like that. Anyway, I took it to Caliber Collision on 11th Street in Santa Monica as they've done such a great job with my car in the past. They were so helpful and switched the broken one out for the new one right away. I highly recommend this company. The staff are friendly, helpful and very communicative. It's where I refer my friends if they have any collision damage to their car. Thanks to Kevin and everyone else there. read more

Brought my car here for a a bumper repair. It took them more than two weeks to do the repair and finally when they said it was ready to come pick it up the bumper has a small chip in it. I don't understand how you can call yourself a body shop and not actually do the work your supposed to do. I would never want to come back here again. They also didn't order the correct part for the bumper. Lastly they didn't even detail the car when I came to pick it up. read more

Caliber Collision - Chip in bumper that was supposed to be repaired. - Body Shops Near Me - Santa Monica, California

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Best shop i have went to by far the customer service is just wonderful and the work that they do is 100% wonderful. I would recommend this shop to my friends and family and informed them of how well and fast they work here as well as the extrodinary Service provided. read more

I can in for a scratched fender and Narek Torosian was very friendly and helpful. I have used this body shop before and they consistently deliver great quality service, friendly staff, and are conveniently located. Ask for Narek next time you go in and need help! read more

My car was hit and my insurance sent me to Caliber Collision. I arrived and was helped by Cedrick, who did the work on my car. It was very quick and easy, just dropped off my car and a driver arrived to take me to the rental place. Cedrick was very helpful, going above and beyond and very quick to address when there was still a minor issue with my car. He even was kind enough to fix my front lights, which had gone out recently before. Highly recommend. read more

My experience was top notch service. My car bumper needed cosmetic damage repair from an accident. The other driver assumed all liability for the scrapes. Shaun B. and Monica were my main contacts at Caliber. They are knowledgeable, answered my questions with patience and communicated regularly with me during the process regarding damage assessment, and repair status. Got my rental car there, too and the repair took less than a week, as projected. They also washed and vacuumed my car. Very pleased with Caliber's professionalism and dedicated customer service. Highly recommend. Thank you! read more

Took my car in for repair as a preferred GEICO shop and ended up with more damage on my car from the store. The store manager is inappropriate and aggressive. There is a complete lack of operational competence and no sense of customer service. After leaving my car there for repair on a Friday, they told me they wouldn't work on the car until the following Tuesday due to holiday and them closing early. When I got the Enterprise for a rental, they were short on cars so advised me to get my car and get the rental on Monday. Enterprise called and confirmed with Caliber I would be dropped off to pick it back up. When I called to verify I would pick it back up, Sedric was incredibly rude and blatantly said they and he had the guys take the bumper off so I couldn't take my car. This the end of the day on a holiday when they said they're closing early and won't work on it. Enterprise called them back because they were confused as they had just called and confirmed. This store manager put everyone through the ringer out of spite. So now I have no car or rental right days before I was heading into medical treatment. One Enterprise employee pulled me aside to say that he heard Sedrick on the phone and it's not okay how he spoke to me and he would be worried about his car if it were there. Since they took the bumper off and I wasn't feeling well I had to just let it go, chalk it up to this store manager's own issues, and trust that it would work out okay. (It did not). There was poor communication throughout the process. I had to call for updates and they kept saying they were waiting on a part and it took well over three weeks to get. They ended up putting on a bumper that "happened to show" up but was not ordered for me. I sent a complaint through to GEICO because of the way they were treating their customers and I do not trust this place or Sedrick with my car based on how he speaks to customers. When I got my car back I noticed the paint has been scratched off on my side view mirror and white paint droplets on the side of my car - all unrelated to the rear-ending it was brought in for. They said they would fix the mirror since it was their fault and to come in anytime. Well, someone parked too close to my bumper this week and hit the back so decided to get the mirror fixed and to get an estimate on the bumper at the same time. I called the shop to I make an appt and the woman who answered said to bring it in without an appt since it's on them for the mirror. When I walked in today, there was no greeting, nothing. I had to ask someone for assistance. Sedrick came out to my car, quickly looked at the bumper, and said it'll be $1400 for the bumper and I need an appointment and they're not available until June and walked back inside. I went back into the store and said I was informed I don't need an appt and asked if I could bring it back at 4 that day. Sedric started getting really worked up and said it takes 2-3 hours so no. He also yelled at me for coming in during the lunch hour and they're short staffed. How is this my problem? How would one even know that? There's no sign saying they're closed at lunch nor are they closed at lunch. I asked to make an appt then and he started pulling up my information only to turn away to take a call and dismiss me. I turned to the person next to me and asked to speak with a higher up because of this. He said he was the manager (Angel). Angel said he could do an estimate that day. He went outside to take photos and also commented that it's not okay how he spoke to me and would talk to him. I said he spoke this way last time and I want someone to oversee the work to make sure it ends up okay. Angel said he would take care of it, write me the estimate and email it over. I didn't get the estimate so called the shop and was told they're refusing me service by orders of Sedric. This felt like a demeaning and disrespected experience on top of having my time wasted and my car damaged by them. While I was there another customer was complaining about their behavior and attitude toward customers. There is clearly no integrity or standards by corporate. I don't understand these great reviews. I have to think they're incentivized by Caliber to write them. I would absolutely not recommend this location to anyone and warn people to be cautious of their service and go somewhere else. read more

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If I could give more stars I would! After taking my car to two other shops and having them estimate for $1500+ I took it into caliber collision where they told me it could just be buffed out. Such a great experience for me. Highly recommend! read more

The girl at the front desk her name is Claudia is kind and nice she help me with an question I had about my car she was very helpful I would sure come again if the staff like her is absolute wonderful and very helpful. read more

Caliber Collision is amazing, and Vazgen was extremely knowledgeable, helpful and trustworthy in his assessment of my car. I banged the drivers side against a pole and Caliber had it looking like new in no time at all. I would highly recommend this company for body repair. read more

This is the second time in five years that Caliber Collision has pushed and prodded my askew Prius bumper into proper position for no charge. Narek, the young man who helped me, totally understood that I didn't want to buy a new bumper nor get insurance involved in my mishap. He spent a considerable time with my car/bumper, and while it doesn't look new, it's sooo much better than when I pulled into the parking lot. THANK YOU NAREK and Caliber! read more