I took my 2011 Honda civic to Stephen Hank, as it needed a full major service. I have used his…read moreexpertise before. He opened the hood, after a while, gave me an estimate of cost. Then as a courtesy, as I live close by, drove my car home, so he dropped me home first. So, I can't say enough great things about Steve. The list was long, of what he worked on. I was even able to pay over a few days, thanks to Steve's kindness. The cost for Steve, actually, went over in price, but he was sincere in giving me a discount, and ate the extra cost. He even returned the car to my home, when it was all ready. He got a ride back, from his wife. Who does that wonderful service for a senior? I am 73 years young If you want honesty, professionalism, great work, kindness, and so much more, then you MUST go to Car Guys of Scottsdale. Ask for Steve Hank, he is the best in the business, he is fantastic with ALL vehicles. You can thank me later. I will tell everyone and I won't go anywhere else. Linda

Amazing service. I needed to have a new battery installed and the battery store could not install…read moreit based on where the battery was located. I called and Stephen was able to fit me in within the hour. After install he also drove it and checked to make sure everything was working properly. Honestly the best experience I've ever had when it comes to anything related to auto repair. Highly recommend.

I lost a wheel while traveling down the freeway which caused damage to the axel. Once my vehicle…read moretowed to Crash Champions Mike Magalla took over from there. He provided us with continuous communication on where they were in the repair process as well as an expected date of completion. The repairs were seamless and my vehicle was returned to me washed and ready to go. I hope to not need their service in the future, but if I do we will be a repeat customer. Highly recommend this company. Oh, and they also arranged for a rental while my vehicle was being serviced.

Front corner bumper in our CRV smushed in, including camera... etc…read more Good as new. Easy, fast. Very reasonable.

Anthony is your guy!!!!…read more I can't say enough great things about Caliber Collision! From the moment I dropped off my car to the day I picked it up, the entire experience was smooth, professional, and downright impressive. The team kept me updated every step of the way, and the quality of the work they did on my car was absolutely top-notch. It looks brand new again--like the accident never happened! Everyone I interacted with was friendly, knowledgeable, and clearly committed to doing the job right. They finished the work on time, handled the insurance coordination seamlessly, and made what could have been a stressful situation feel effortless. Huge thank you to the team at Caliber Collision--you guys are amazing! Highly recommend to anyone who wants fast, friendly, and flawless service.

This is sad because i love caliber as a company but this specific branch just doesn't have their…read morestuff together. Went in for an estimate of repair, waited for ten minutes and someone finally came out, wrote some stuff on a paper and said i was good and they would email it to me. 2 weeks later still nothing. I worked in a body shop for close to a decade, THIS doesn't happen. You chase down leads like this because it's free money, so that tells me they either don't care, or they are bad at their jobs to a degree so severe that they neglect even the most simple of money grabs. I wouldn't trust a location that operates like this to replace my windshield wipers let alone handle a complicated multi step repair. Just a word of warning for anyone who reads, find a different branch or shop.

Friends, I brought my vehicle here for repair as my rear…read morebumper was damaged. Elle and Charlie provided top level customer service and ensured that everything was appropriately handled with insurance and with car rental. I was assured that my vehicle would be returned in perfect condition, customer satisfaction guaranteed. Thank goodness for good people in the world who can take a bad situation and turn it around. Thank you Elle and Charlie for alleviating the stress that this incident has caused. The service was FAST, efficient, and hassle-free. Customer Service: A+++

I would avoid this body shop at all costs. They recently did body and paint work on my gf's bmw x3…read moreand the work was so bad, I made them take the vehicle back to fix their horrible work. I literally had to spend an hour of my time wiping all the paint dust and overspray from the vehicle after they worked on it. They can't match mineral white metallic paint either as you can see from my photos. They also dinged the inner door sill area of our vehicle and won't take responsibility....not surprised. I'm being generous giving them two stars just because Austin who works there is a stand up guy and at least tried to make things right but sorry, your shop doesn't do quality work.

I've been here a few times and they're great! Great communication and I highly recommend them!read more

Costa went above and beyond to repair my granddaughter's car! Joe and Costa really took care to…read moremake sure her car was in safe condition. I can't thank all of them enough! 5 STARS!!!

They did a great job booking my Lucid part replacement appointment the next day. Great service…read moreresponse. No waiting at the shop. Dropped off my Lucid Gravity and done in 30 min. Five star service

Had my new car messed up by another driver and I was recommended this place by the Toyota dealer…read more They promised they would restore it as good as New and they are true to their word. They did a beautiful job going above and beyond on small details. I'm very impressed and I highly recommend going here, should you need any work done? Thx Kara

They fix my porsche taycan that someone had accidentally bumped into, looks like brand new again…read morevery happy.

I'm sick over how much new damage was done to my vehicle while at this location. Despite having…read moreboth: the photos I took of my vehicle at drop off and Penske pre-scan photos, I am having to fight tooth and nail to get them to fix the damage they caused. I wouldn't recommend this location, employees are disingenuous. For context, my vehicle was at the Mercedes dealership being serviced the day prior to drop off at Penske. When I picked my car up at Penske, my head light was out and they told me 'it was out at drop off, there's no way we could have caused it to go out because we didn't touch it.' The light was not out at drop off and Mercedes would have included that in their inspection report. Come to find out, when they took the vehicle back to fix the mistakes in their paint job and primer oversprays, Derrick owned up to the light being unplugged. No one else could have unplugged it except a Penske employee. I WAS FLAT OUT LIED TO BY MY SERVICE REP. This is one of 6 different other new issues with my car when Penske handed it back to me. I'm glad I asked for a walk around. Extremely disappointing experience.

Brought my 2002 Chevy Tahoe here last week after an accident that left my front end needing repair…read more Started out messaging with Kat to get a generic quote for the work we assumed would be needed. Kat was super quick with her responses and was very knowledgeable about the vehicle and process for repairs. Dropped off the vehicle with Kat at Altra and heard back less than 24 hours later on the assessment outcome. Unfortunately, the accident had left some damage to the truck frame itself, which could not be seen until break down of the vehicle. While I'm sure sharing this outcome with me was just as unfavorable as hearing the unfortunate news, Kat was extremely kind in letting me know options I had as I shared I am not a car-savvy lady. She went over all possible options and gave me some extra time to think about what I wanted to do moving forward. Ultimately because of the age of the vehicle, it was not worth putting the money in to fix and ended up selling it to part out. Even with the unfortunate outcome (due to the accident), I would 10/10 recommend Kat and her crew over at Altra to anyone who is needing repairs. She was fast, honest, knowledgeable and did everything in her power to ensure the right decision was made at the end of the day. I am extremely happy with the service I received at Altra and would absolutely come back again for future needs. Special thanks to Kat- you made an extremely unfortunate event the best possible experience it could have been and I thank you endlessly for all you did. You are an absolute ROCKSTAR!! :)

There is nothing worse than getting into a car accident (especially over the Holiday's)…read more My first phone call was to Altra Collision. They arranged for a tow truck for me too! At Altra you will receive exceptional service. Period. I dealt with the Owners...Kelly, Casey & Roger! They could not be more helpful, caring, communicative, & efficient throughout the entire process. Although I knew it was impossible, they got my car back to me one week! Best Christmas present ever! Their professionalism & quality of work is unsurpassed!! Thank-you Altra! My car looks brand new!