I was referred to Caliber Collision by my insurance company for automotive bumber repair work and I have to say that the people here know how to listen to their customers. And that, to me, engenders client loyalty. Upon walking in, I was greeted by smiling, friendly faces and the service advisor I was assigned to was Amir. He walked me out to my vehicle to inspect it, listened to what I wanted, and gave me a quote and time frame. I received my car on time and looking even better than before my fender bender! I am an artist and I can say that their autobody repair craftsmanship and attention to detail is superb. On top of that, Amir kept me up to date with the repairs or if there were any changes, so I had absolutely no surprises. Great professionals in customer care as well as in automotive body repair has definitely won my loyalty. read more

Had body work done on my Cadillac escalade at Caliber Collision. My service adviser was Tricia and she was awesome. Professional and very helpful with her follow ups on the progression of my vehicle repairs. Every one in the front office was helpful and courteous really mad me feel like I was a VIP getting work done with them. My Car is perfect you would never know that any work was done on it. It was show room perfect when I picked it up. If your looking up reviews on caliber collision in westlake they are 5.0 and I highly recommend them for others needing auto body repairs. Thank you Tricia and team !!!! read more

Caliber Collision - Perfect repair on my Cadillac Escalade !!!! - Body Shops Near Me - Westlake Village, California

Our insurance company referred us to them for repairs on my husbands truck. They not only finished a day earlier than expected, his truck looks like brand new! They did a great job. They were friendly and helpful every time we called for updates . read more

Let me start by setting the stage. I'm a detail oriented car enthusiast who has extremely high standards for service and quality. Especially when it comes to my cars. I had the unfortunate incident where a 16 year old new driver backed into my BMW in a parking lot. Got my rear bumper pretty good. Things happen and actually felt bad for the kid. He had Farmers insurance and so I wanted to work with a local certified BMW repair facility that was included in the Farmers network. Usually I would work with a shop I have experience with but Caliber Collision was the only shop on the list so I decided to visit the shop and qualify them before making a decision. This is where I met Trisha W. She was the service advisor who would be assigned to my case. I could quickly tell that she not only knew what she was talking about but was also very detail oriented and made me feel comfortable in the first 5 minutes talking to her. She spoke my language. She earned my trust and I turned over my keys. It's rare to find someone who truly goes above and beyond to exceed expectations. Trisha was very communicative and not only pushing to get the car done timely but more important pushing to get everything done right. Down to taking care of little details like ordering new BMW parts as needed and making sure the car was done perfect. Down to custom BMW emblems, car wrap and ceramic coating on the car. She handled it all. Made it perfect. I'm highlighting Trisha's performance but also must mentioned everyone in the shop who touched the car and/or provided a service. Top quality along every step. A+. Caliber has earned my trust. In fact have another new 2024 BMW that I'm taking in next week to repair a scratch from a shopping cart. Big or small job Caliber is a shop I recommend if you are detail oriented like me! read more

They were recommended by Farmers Insurance. I highly recommend Caliber. They are a direct repair facility so you don't have to wait for an adjuster to approve repairs. Amir was highly communicative and regularly text messages keep you up to date. I never had to call to see how it was going. The repairs were done on time. read more

Great service. Been here multiple times, unfortunately. Jason was a wonderful estimator. My car was ready on the day it was promised.

I was in a collision and was sent to Caliber Collision to take care of the damages. I was incredibly impressed by the support and professionalism that I received from Alex B. Would highly recommend working with him for his extraordinary customer service. read more

my name is Danny my mother-in-law got into a car accident where she ran into something while parking her car. Thank you so much caliber collision for treating my elderly mother-in-law with exceptional care. She mentioned the gentleman working to help her did an excellent job with the car and to make her feel welcome thank you Ramesh McCarthy. I will definitely continue to refer my friends and family to caliber collision Westlake. read more

Jason was a legit angel on earth! I was frustrated and cranky after having my car smashed up and having a shitty week, but he went above and beyond to handle my repairs for my insurance quick and make the process so seamless. The work done on my car is also great for the price point and quality that will last. Can't recommend them enough and also I recommend a raise for Jason! read more

Thank you so much Amir for making my car look amazing. I truly appreciate all the hard work you and your staff bring to the table. If I could give you ten stars I would. Hannah you are absolutely the best and thank you so much for all your assistance and listening to my issues with the car and life in general. The company is very lucky to have you both. May you be blessed for the holidays and have the happiest new year. Thank you and God bless! read more

I thought Covid killed customer service, Caliber Collision proved me wrong. Took my Honda to them after smashing the front corner on a parking structure post. From the first estimate to picking up my freshly washed car, Caliber Collision showed the upmost integrity, true craftsmanship, communication and that they are down right nice people! Kenny detailed all the work necessary, and sent daily text messages to keep me apprised of the progress. The work was completed 3 day early, I can't see where the repairs were done, seamless work! I will recommend Caliber Collision to family and friends without hesitation. read more

My brand new car was hit and my insurance company sent me to Caliber. Jason explained that because the car was new, there could be delays on parts. He set my expectations properly and my car was ready sooner than I expected. They did great work and it went very smoothly. read more

Jason at The Westlake Village shop was awesome! Very pleased with the repair! Thanks! Edgard read more

If I could give more than 5 stars I would! This place is a hidden gem. They do great work, are super friendly and got my car back to me even sooner than expected. Alex was my service advisor and he took great care of my car. 5 stars to Alex as well. The manager Mish (sorry if spelled wrong) is the nicest person I've ever met at a car repair shop as well. In an already stressful time this service crew took all the stress away and I felt my vehicle was in great hands! They also gave regular updates and kept me abreast at every turn. They even fought for the dealer inspection at the end to make double triple sure my car was tip top. Thank you caliber collision! Highly recommend and would definitely use again! read more

I had my bumper repaired and painted at Caliber Collision Westlake Village, and they were quick and professional throughout the entire process. They took care of everything, from managing the insurance claims to handling my rental car, which made the experience stress-free. They also addressed all my concerns and ensured the work was done to my satisfaction. A special thank you to Daniel Winters for his excellent service. This team really knows what they're doing, and I'm very happy with the results! read more

Top notch service. They made the repair quickly and kept me informed along the way of the progress. Jason is the man, somebody buy that man a beer he earned it. Got my car back a week sooner than anticipated thanks to his hard work and diligence. Thank you! read more

I have used 3 Caliber Collision locations in the past few years and this is by far the best for service, customer experience, and responsiveness. Joshua Chilson is a credit to the auto body industry and runs a great shop. His mechanic, front desk customer service team, and he himself are a pleasure to work with. I felt well taken care of. Thanks Josh. read more

Had my truck repaired because the original paint was peeling and when I picked it up it was like new again. I won't take my cars anywhere else! read more

After our insurance recommended Caliber Collision for repair, we took our vehicle there and had a great experience. Jason was the person we worked with and he did an incredible job. He was very helpful, kept us updated throughout the process, and truly made the process a good experience. Would definitely recommend this place for any repairs and if I were to go back, I would ask for Jason again for sure. read more

I'd like to thank Ryan Walker and the team at Caliber Collision for getting my truck back on the road! When I first brought my truck in for repair, Ryan told me he'd treat my truck as if it was his own. I figured he was just giving me lip service, but after getting my truck back and seeing the level of quality and care that went into getting my truck back to new. I realize this wasn't just lip service, Ryan and the team at Caliber go above and beyond to stand behind their word and deliver quality! Thank you again Ryan and the Team at Caliber Collision! I will without question recommend you to others. read more

My daughter got hit and her Honda CRV needed some body work. Ins Co sent us to Caliber Collision in Westlake and it was a great experience. Job was done quickly, work on the car looks great and Jason was extremely helpful. read more

FANTASTIC experience!! I dealt with Omar who communicated with me throughout the time they had possession of my car. I was told it would take two weeks and was pleasantly surprised when I received a call saying my car was ready 1/2 a week early. The work was excellent and I am more than pleased with how my car looks. Like there was never an accident. Thank you to Omar and the rest of the staff. read more

I would highly recommend Ryan Walker at the Westlake Village West Caliber Collision. He was very professional and timely with both of my cars. read more

"DISRUPTING THE RHYTHM OF YOUR LIFE" My wife and I have had great experiences at multiple Caliber locations. Our insurance provider recently moved us to this one and WOW... what a difference. I dealt with a Service Advisor named Omar Martinez and abysmal can't even describe it. This guy truly doesn't give a s**t... and on top of that doesn't give a s**t if you know he doesn't give a s**t. My claims adjuster called him on my behalf and he couldn't even perk up for that. Seriously, avoid at all costs. read more

Such a great experience! Brittney was so on top of things, knowledgeable and helpful. So nice to speak to a knowledgeable woman about my car! Very personable. Thank you! read more

I would highly recommend Caliber to anyone. From drop off to pick up our experience was awesome. I had to had body work done and new bumper. We were lucky enough to have Jason help us. He communicated every other day with updates and we so appreciated that. I would highly recommend coming here if you need any repairs. Ask for Jason, he is truly the best!!! read more

Excellent customer service !!!One of the best experience I have had in an auto shop , when I arrived to drop off my car, paperwork was all ready to go I was literally in an out in minutes, they had the rental company ready for me ,the manager Shaun greeted me, he was very knowledgeable and very polite, the store was clean, everyone was very friendly, they kept me updated with the progress of my vehicle almost daily, they also took care of returning my rental, simply made my life easier, I was really impressed with their accuracy and precision, my vehicle was ready as they said , thank you!!!I definitely recommend this store to everyone read more

Ryan and his team at caliber collision did a fantastic job. They were prompt, courteous and professional. Great Job!

This body shop is a class act! They were reliable and did a great job. Their professionalism also really impressed me. Jason kept me informed and was really easy to deal with. He was honest and up front. I highly recommend this body shop and if I'm ever in need again will definitely come back. They make the whole process easy. The gal at the front desk was also very professional and courteous. read more

Had to get a new bumper due to an accident and I was so impressed with caliber collision!!! Omar was incredible! And Cindy at the front desk! They were like a well oiled machine! So professional, got me in and out and never wasted my time! My car looks awesome! They even cleaned my gross headlights that no one else has been able to get clean! Omar was so knowledgeable and helpful! I will never choose another repair shop again! They are the absolute best! read more

This is my second time at Caliber in 6 months, and these guys are fantastic. I worked with Jason, and he was professional, honest, and kept me informed every step of the way. I really appreciate his service and highly recommend this business. read more

Thanks for being fast, efficient and super professional. Jason kept me informed and my car was ready early. You're the best!

We had never been to this place, but needed to repair a bumper. They came through recommendation by AAA. We had excellent care and service; it felt so unfamiliar! The office and lobby was updated and clean; I didn't mind having to sit and wait a bit. The staff was very friendly, and consistent at all levels of service. read more

Thank you Jose for making my life easier by doing your job so well. Jose was clear with his communication with me throughout and answered all of my questions whenever I needed! I would recommend caliber collision and especially Jose! The entire team was awesome and made things in an unwanted situation with my vehicle, very manageable:) thank you! read more

My car was in involved in a hit and run. I went to a shop and they gave me an estimate of $1900 to replace my car door. I decided to shop around and found Caliber Collision. They did it for $1470 and I in a timely manner while giving me timely updates. They also made all the arrangements for my rental car. Every employee at Caliber Collison was very polite and professional. If I should ever need an auto body repair in the future, I will most definitely be going to Caliber Collision. read more

Got into a small fender bender and was referred to Caliber by AAA Insurance. From the moment I got there, I was greeted with a smile by Cindy, the Office Manager. My Service Advisor Omar was great! Very friendly and knowledgeable. He explained the process to me step by step. Looking forward to having my repairs done by this professional facility. read more

someone failed to yield and crashed into my car causing roughly 8 grand worth of damage, Caliber Collision of Westlake Village had me back on the road in 3 weeks. They work fast which i like read more

Someone ran into the back of my car, damaging the back bumper and a light. Caliber Collision was a choice given to me by my insurance company (AAA). I chose this location because it was close to home. My experience there was nothing but positive. The office staff was welcoming and attentive. They explained how the insurance process worked, arranged for my rental car, and introduced me to Omar. Omar was wonderful. He took the time to hear my concerns, explained what needed to be done with my car, and then when they were working on the car, kept me informed each day on the status. I picked my car up yesterday. The bumper and light were perfect! They even did some paint touch ups on the back of my car there were unrelated to the damage. I will absolutely go back to this location and Omar, and highly recommend them to everyone. read more

My car was hit at a parking lot, I took my car to caliber collision East, they did a great job and I received my car back in the time promised. Great service I would recommend. read more

I love the professional care I receive from Caliber Collision East. Very friendly and personable from everyone who works there. Today, was the second time I have needed their help. Ryan Walker helped me out like he did before. My bumper had popped out and there was a broken clasp. He had it repaired immediately and I was not even there 5 minutes! No charge! No one does that anymore except Ryan Walker did. Hopefully, I won't be back anytime soon as no one wants car damage. However, if I do need it in the future I won't be taking my car anywhere else. You will not be disappointed in the care you will receive. Thank you Ryan! read more