Came here for the first time and absolutely loved it! Drinks, food, dessert, EVERYTHING!!!read more

We came on a Saturday afternoon for lunch and most parties were celebrating one thing or another. I…read moreimagine the restaurant would be more enjoyable during the summer on the rooftop. There is no kids menu so I ordered the cheapest thing I could find for my small human-Swedish pancakes. I had the lobster roll while hubby had the Aussie steak and eggs. The lobster roll was pretty standard but wasn't amazing. It was small and didn't have any other sides. Service was spotty. We had to ask a few times for water and felt like we were forgotten at times. Let's be real. RH Oak Brook is a beautiful restaurant that is mostly for the vibes.

Walked around for approximately 20 minutes and no one greeted me or offered me help. There were at…read moreleast 8-10 people working there just sitting at their desks. Very rude and unprofessional.

We met Cara, who is no longer with Arhaus last August to buy quite a bit of furniture-family room…read moresofa, kitchen table & chairs, kitchen counter stools, dining room table & chairs and 2 area rugs. She forgot to order our dining room table, which has an 8 week delivery and we were hosting 40ppl on Thanksgiving with no table and this was Nov 16. I had to prove from emails that she forgot to order it. They didn't believe me that I would order a house full of furniture, 8 chairs and no table. Anyway, they were able to get it delivered in early December which was fine. The quality for the price is terrible. Our kitchen table delaminated and lifted. The table base was separating from the wood. We had the table replaced 3 times. And when I call the store for help no one calls me back. Crappy customer service on top of it. My advice-stay away! Plenty of other high end stores to buy from. This isn't it!!

Country French décor from wall paper to furnishing for home, interesting coffee table books…read more Pleasant sales staff. Quality products. Moderate - high prices.

Came to the OakBrook location to return an item purchased online and was told they wouldn't take…read moreit. I was also not greeted. Also called the main number to submit a complaint about the service here. Item was over 600 dollars and will not be shopping here again. So long Ballard

Beautiful Crate and Barrel location at Oakbrook Center. They even have a restaurant -- The Table…read more We recently placed an order at C&B so we weren't really here to buy -- just browsing at the coffee tables. Then we went out in the balcony and sat on the outdoor furniture. It was a lovely end of summer Saturday afternoon and it was so nice to be outside.

First, let me start my review by saying that I have been a happy Crate and Barrel customer for many…read moreyears, going back to their original store on Wells Street in Chicago (yes....I am really that old). Their stores have always offered great design and quality at an affordable price, and I've I've always had great customer service. The issue I am having with Crate and Barrel now is a glitchy transition to Imprint that handles their branded credit card. I first received a digital virtual card and then received the physical credit card. The problem I've been experiencing is syncing the account to access my rewards. I tried to place an online order in early January and saw that I had rewards dollars available but they never appeared on the checkout page. I was logged into both my C&B account and my Imprint account but all I saw was this message: Redeem Reward Dollars Not seeing expected Reward Dollars? Sign into the account associated with your Crate & Barrel Visa Signature® Card. I finally called customer service and I was on a phone call with an agent for close to an hour while he worked to help me. He had to escalate the call to another person who was finally able to resolve the problem. While I was able to redeem my rewards for that purchase, I now see the same thing happening. My Imprint account shows rewards dollars available but my Crate and Barrel account shows nothing. I've read several other negative reviews from customers having similar issues since Imprint took over their credit card. I want to remain a loyal and happy customer but it should not be this difficult to make a purchase.

I thought this was a nice location and the store looked great. Lots of families, teens, were in the…read morestore trying out all of the couches. They had a bunch of side tables in many styles, reasonable prices. This visit prompted me to go to the website, I may come back to purchase.

I spent over $8,000 at West Elm this summer to furnish my home, including a $2,500 dining set…read morethat's already falling apart after just three months. Three of the chairs have come loose or collapsed because the hardware doesn't fit properly, clearly a manufacturing or design flaw. When I reached out to West Elm customer support, I was told they couldn't do anything because I was past their 60-day replacement window. That might make sense for a minor return, but not for furniture that's literally disintegrating within months of purchase. For a "premium" brand charging these prices, that response is completely unacceptable. I chose West Elm because I thought I was investing in quality craftsmanship and good customer service. Instead, I've been left with a defective dining set and no help whatsoever. I'll think twice before ever buying from West Elm again and I'd strongly suggest others do the same unless the company starts standing behind the products it sells.

I am not the type to write a review anywhere for bad service but this was truly an insufferable…read moreexperience. About a month ago i visited Joss and Main in Oakbrook and found a dresser that i absolutely adored. I was told it was final sale and discounted as he design and color would be being discontinued shortly. I wanted to act fast so i wouldn't loose the opportunity, so i ordered two dressers for my new apartment to be shipped across country to meet me there when i arrived. I also had purchased the matching nightstand and a bed frame to go along with it. The first issue i had was when ordering the bed frame. If i had ordered it to my new apartment, it would arrive before my lease started. Joss and Main suggested i ordered it to my current address and traveled with it and scheduled the installation when i was ready and moving into my new apartment (across the country might i add). They assured us that it would NOT be an issue and that their contracted team could build the bed frame at a different address than the delivery address. When I went to make these changes after the bed frame had arrived, their contracted team said that Joss and Main had not made a ticket for my item and therefore would not be building the bed. Thankfully, i was able to get a refund for this. So, now we have to build the bed frame, not an issue, building furniture isn't bad, just another thing to do when moving in. The following issue is where service truly took a turn and no one at both Joss and Main or Wayfair knew what was going on: Two days before the two dressers were supposed to arrive, i got a notification that they were delayed by three days--originally arriving on July 20th, now arriving on the 23rd. That's alright, i can deal with that, I've already been living out of suitcases and we are still driving across the country anyway. The day before they are supposed to arrive, i get an email saying that the dressers were BROKEN in transit and that Joss and Main would be sending new ones. If you recall, i got these dressers final sale as they were being discontinued, so i wanted to call and make sure they were still going to be sending the same dressers since they were discontinued. On the phone, they assured me that they were the same dressers and that they would now be arriving on July 27th, a full week after they were supposed to be delivered the first time. That's alright though, I'll keep living out of suitcases. On the 24th i check my wayfair portal to track the shipment and see that the replacements are being sent to a DIFFERENT address than the originals! An address that was on file from 3 years prior. I call and make sure they have the correct address listed and they assure me that it's a bug on my end and that the address was showing correct in their end. On the 26th, the day before they are supposed to arrive (i hope you're noticing a pattern), i get a notification that they would not be delivered until the 30th, tracking still showing the dressers in Texas. At this point I'm frustrated but still understanding that things happen and shipments get delayed. In the 29th i get an email saying that now the dressers will not be arriving until AUGUST 8th! This is outrageous at this point so i call again and im aggravated this time. I explain what all has been happening and that im looking at the tracking and it says that the dressers have arrived in the state i live in but wont be delivered for over a week. The woman leaves me on hold to find out what's happening. When she comes back on the phone she tells me that THE DRESSERS DONT EXIST!!!! She says that they are not coming because they aren't in stock. When i ask what i had been tracking she said "i don't know". She then asked if i would like a refund for them... um yes? I don't want to pay for dressers that are allegedly not showing up. I then asked how this happened and what would have happened if i hadn't called and she said "they likely would have kept delaying them until someone noticed that they were no longer in stock". THAT. IS. INSANE. Now, I'm looking for new dressers, NOT from Joss and Main OR Wayfair. I have my friend help me looking for dressers that would match the nightstand that DID somehow arrive. She turns her screen to me and says "wait these are perfect!" I look over and see that the SAME DRESSERS and still being listed in Wayfair and Joss and Main!! Genuinely don't understand what is going on. Joss and Main took me on a ride, a very expensive one at that.

Waited for over 2 months for a table that was in stock and in the US just to find out it wasn't…read moreactually coming. I ordered it for black Friday so it would arrive before Christmas and I never actually received it. The worst part is that no one ever reached out to me to tell me it got damaged in transit TWICE. Instead I had to call them to find out after waiting at home during the entire delivery window. They took so much from me and I received NOTHING in return. May Joss and Main rot in hell.

HIghly recommend!…read more Nichole was so nice to work with and did a great job helping us choose our bedroom furniture. Delivery exceeded expectations! Cristian S. and Santos were friendly, respectful, and so careful not only with our new furniture but also when moving our old. Before they left they wanted to be sure we were happy with everything, and again just so kind. This company is very lucky to have them.

Go see Mary Ryan in Arlington Heights. Upscale and stylish furniture. Rugs, recliners, dining room…read moresets, and beds. Go in take a look picture it in your home. These days I'm in furniture shops trying to figure it out. If You are not under pressure, it can be fun. And, I know what an ottoman is. Yeah, I'm bougie...

Showroom in the front, outlet in the back. All staff we encountered were friendly but not pushy and…read morelet us do our own thing browsing. You've got to be quick in the outlet if you like something! We found a couch that we liked reasonably well (it wouldn't have been my ideal color but for such a hefty discount from list price we would accent it with colorful pillows and deal), but we wanted to check one other place and also grabbed lunch, which all told took about an hour. Came back and the only couch that was gone was...that one! It wasn't meant to be, obviously, but I couldn't believe how fast that moved. They have lots of options for living room, dining, bedroom and outdoor furniture with a modern aesthetic. Not as big a showroom as the one in Chicago, but the addition of the outlet is a bonus here.

This experience really changed how I feel about shopping with Room & Board…read more I understand the outlet model. I understand inventory turns over quickly. I understand that outlet purchases have to be made in person and that items can't be held. What bothered me was the refusal to answer a very basic question: "Is the item still there?" I live downtown Chicago. After renting a car, I had driven out to the outlet and found several pieces I liked, but couldn't immediately make another trip. I called because I didn't want to drive all the way back out there for nothing. I was told they don't provide outlet inventory information because it could create a "domino effect" with people calling about items that may sell before they arrive. I understand that inventory isn't guaranteed. But I'm not asking for a guarantee. I'm asking for information. "It's currently here, but it may sell before you arrive" would be completely reasonable. Instead, the answer was essentially that they simply won't tell you. I even tried going to the Room & Board location near me to see if someone there could call the outlet and check. I was told no five different ways, each response becoming more and more unacceptable. And that's when I thought: This isn't really about inventory anymore. This is about customer service. I was already a potential buyer. I was willing to make the trip. I was trying to figure out whether it was worth making the trip. Instead, I went home and started looking elsewhere -- and found comparable pieces online that were easier to purchase and had more flexible return options. So yes, maybe this is simply Room & Board's business model for its outlet. But customers are also allowed to decide that the experience isn't worth it. I'm perfectly willing to accept "We can't hold it." I'm perfectly willing to accept "It may be gone by the time you arrive." What I don't understand is "We won't even tell you whether it's there." That's not a great customer experience, and it's enough to make me take my money somewhere else. And maybe that's the point but that's another issue I don't care to tackle here.

SO despite reading all of the horrible reviews, I went ahead and bought their sofa. The couch was…read moreour favorite after testing out over 15 couches. We received it after 3 months. It's the Haywood sectional, has removable cushion covers and comes with pillows. Pros: amazing quality, easy delivery. We upgraded to the memory foam cushions which was worth it for us. Tons of options and really comfortable yet firm and feels durable. Cons: in store staff seem miserable...I was mostly ignored when I walked in, they try to avoid you at all costs, which must be a commission thing. I worked with Diana, who was great, and I'd only ever work with her again. She seemed overly busy, store seems short staffed. Sofa is expensive even after many "discounts" All in all, happy it worked out for us and I do recommend if you're a patient person willing to invest in a sofa. I will keep everyone updated, would love to give this store the benefit of the doubt. Our estimated delivery was 10 weeks (mid December.) and we received in January.

I was concerned about the customer service at this company, I lover their furniture and took the…read morechance. I am happy to say we took delivery of our new sofa and chairs, everything arrived in good condition, delivery went well. Everyone working at the store were friendly and made the experience so much fun. I however did not have to deal with the customer service side of the company so I cannot comment. We will be back to complete other rooms in our home.

It is a great furniture store!…read more And I am so happy to setup my first home with all the furnitures bought from them. They are so patient , and helped to show me the great value stuffs for each item of my furnitures. And great service when they delivered and setup every single piece of the furniture in my place. Thanks very much.

I received exceptional customer service with great pricing and value, I highly recommend you visit…read moreto the store, you won't be sorry...... I'm confident you'll find what your looking for! Best Wishes, Kim