This review goes to Jesus & Allan thank you so much for walking me through the process of getting a…read morenew car. I always avoided a dealership because it can be a daunting experience, I've never felt rush or must buy right away but I did end up buying a new car from this dealership. This particular location has the best team to assist you, I will definitely come back here again. Thank you Jesus & Allan.

Another dissatisfied customer. Proceed with caution. We gave Mr. Aayar $9500 cash. He sold us a…read morevehicle with lots of problems. We're spending over $4000 to get it fix. DO NOT TRUST THIS BUSINESS

Had the best time here getting my ID.4 i finally decided to go hybrid or EV talked to Jason aka…read moreCrystal , about the ID.4 that I saw on their website. Made an appointment to go test drive the car on the weekend before the 4th of July. The car ready once I arrived. Went on a test drive with Kayla and loved the car. Still hoping for a hybrid. When it came time to finally make the decision to go get the ID.4 Jason and Kayla had everything ready for my wife. The paperwork and process took very little time. I recommend if one is looking for a car to go to Apex Cars in Fremont and ask for Jason, Kayla and team no pressure and they treat you right! Thank you Jason, Kayla and Team!

Update 5/11: Owner Gary reached out to me via text and attempted to refund me through Turo, which…read moreTuro did not approve and Gary states that he is not able to refund me directly. I originally requested a partial refund which was denied and the employee then when on to harrass and threaten me. I did not update star rating as I don't believe it was out of the goodness of his heart but because of a recent negative review. 6 months has passed and to just now try to rectify the situation is not great customer service. I was offered a free rental, but the experience was so terrible that I declined. And why Gary has my private information still is unsettling

Thank you very much, I am very happy with my new car, Ford f-350 Lariat (we just bought in Friday…read moreMarch 6, 2020), Thank you so much for this beautiful car, I am very enjoyed a ride on this car!! Many Thanks for good deal and customer service. Additional THANKS for finance department for her great $$% gift, it was very helpful for us. Also additional THANKS for Brian for his additional help.

So I have been looking for this specific truck for a long time with a good price. Drove down to…read morethis dealership from Sacramento and walked out with the truck I always wanted. The salesman I met such amazing guy very open minded person straight forward no games. The finance lady was wonderful, I was a first time buyer she helped me out a lot. I would 100% recommend this dealership.

I never thought I would write a positive review for Toyota Fremont. About 20 years ago, my family…read morehad two very bad experiences here when trying to purchase a car, and ever since then I honestly avoided this dealership completely. We walked in yesterday with zero intention of buying anything -- we were just planning to look at a car and leave. To my surprise, we ended up buying a car... and I still can't believe it myself. The reason is Michael, our salesperson. He completely changed my perspective of this dealership. He was friendly, patient, and genuinely easy to talk to. He gave us honest comparisons, explained the deals clearly, and never once made us feel pressured -- which is very different from what we experienced here in the past. Michael made sure our budget and needs were respected, and he helped us find exactly what worked for us. His professionalism and sincerity made the entire process smooth and comfortable. Because of him, I now see Toyota Fremont in a completely different light. Thank you, Michael, for restoring our trust and making this a positive experience.

(SERVICE CENTER)…read more Three Months for a Warranty Repair, Multiple Misdiagnoses, and My Car Was Returned Unsafe I brought my 2021 Toyota Supra GR A91 Edition to Fremont Toyota for warranty work because the vehicle could no longer measure its oil level. This is a well-documented issue on the A90/A91 Supra platform, with the oil pump being a known potential cause. My service advisor assured me they would take care of it. This was in Late May After diagnosing the car, they told me it only needed an oil level sensor. I approved the repair Early June. The replacement part took about three weeks to arrive, which I understand is outside the dealership's control. What was frustrating was the complete lack of communication. I never received a call or update when the part arrived. Every status update throughout this entire repair process came because I contacted them first. Once the repair finally started Mid June, another week passed with no communication. I called again and was told they had discovered another part was needed before they could continue. Again, no proactive update from the service department. Another week went by with complete silence, so I drove to the dealership unannounced just to find out what was going on. To my surprise, my car was already finished Early July and ready for pickup. No one had contacted me. Unfortunately, the repair did not fix the problem. The oil level still would not read correctly, so I had to bring the car back. During the second visit Early July, I asked if they could show me diagnostic data confirming the oil pump was operating correctly. They could not. I then borrowed a professional scan tool from a friend's shop and found an "abnormal oil pressure" fault code. I brought this information to Fremont Toyota, and they agreed to investigate further. After inspecting the vehicle, they told me the oil control valve had failed. I specifically asked if they were certain it was not the oil pump and whether they had verified the pump was functioning properly. They assured me the oil pump was fine and that only the control valve needed replacement. Two more weeks passed with no communication. Once again, I had to call them myself to learn the status. I was then informed that replacing the control valve had not resolved either the fault code or the original problem. Only after that unsuccessful repair did they conclude that the oil pump itself was faulty, which was one of the primary concerns from the beginning. Nearly three months after first dropping off my vehicle, the oil pump was finally replaced and the issue was resolved. Even then, I was never notified that the repair was complete. I had to contact the service center myself to ask whether my car was ready for pickup. Car was picked up Early August. I thought the experience was finally over until the following day, when I found a bolt on my garage floor. Concerned, I took the car to a trusted independent shop for an inspection and alignment. They discovered that the skid plate protecting the oil pan had not been properly reinstalled. Multiple fasteners were loose, and three bolts were completely missing. Had I continued driving, the skid plate could have detached while I was on the freeway. Waiting for warranty parts is understandable. Diagnosing a difficult problem is understandable. What is not acceptable is the repeated lack of communication, multiple misdiagnoses, requiring the customer to continually chase updates, and ultimately returning a vehicle with critical underbody panels left unsecured. The technicians eventually repaired the original issue, but the overall experience left me with very little confidence in the quality control and attention to detail. After almost three months without my car, I expected better communication, better diagnostics, and a final inspection that ensured the vehicle was actually safe to return to the customer.

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

Hassan was great! Definitely will be using these guys again…read more Very fast responses and great customer service.

I had a really good experience coming here for an oil change and they did a complimentary checkup…read morewith the oil change. Helped us change back our tire that had a puncture. Also helped us replace my front light. Very reasonably priced and a family-owned local business. Definitely coming back for all my car needs. I had to bring in three cars in one day and they were very communicative once each car was done. Thank you mo!

Motor Team is the best used car dealership in the Bay Area hands down no question about it. The…read moreentire team from top to bottom are as professional as can be. Most of the time car salesmen get bad wrap because there are a lot of shady ones out there. This is not the case with The Motor Team. Everyone that's looking to buy a used car should give their inventory a look. They are genuinely good people who are looking out for their customers best interest. 5/5 Star rating well deserved, cheers boys.

They have cars listed on many car buying apps and I contacted them almost a week ago to get more…read moreinfo and never heard back after multiple emails and calls. Weird answering machine, idk it didn't feel legit. Car salespeople are always eager to contact you and sell the car so something felt off. Red flags everywhere, definitely feels like a scam. There's SO many 1 star reviews so if you're a first time car buyer please listen!

I was looking for a way to enter the EV market without breaking the bank. As a Honda fan (previous…read morevehicle was a 2010 CRV) I knew I could rely on the brand to offer something that was brilliant in quality and drivability. However, seeing that most of the inventory out there was brand new and out of my price range, I decided to look at older cars with EV/hybrid functionalities. I have to thank Ricky (Ricardo) and Mary Cao for not only their prompt and excellent service, but also their willingness to be honest and straightforward with me with the whole process. I truly felt like this experience was tailored for me, even though I already was decided on the 2018 Honda Clarity they had in stock. As a person who works in customer service as well I felt I knew these people made the taxing experience of shopping for a car easy and relaxing. And that is what we all want at the end of the day, trust and faith we will get what we desire. Kudos to you two and your team! One happy librarian.

Yikes. We had a scheduled maintenance check and they mailed it in. Zero confidence they actually…read moredid any of the work - just because the discrepancy between what I could see and what they wrote on the diagnostics. Because they may have done some of the work I have 2 stars. We paid for a "tire inspection" and the paperwork says our tires were all "green" rating (all good) but when I called back to question it (just looking at the tires) and they said "oh yeah these actually need to be replaced". We had a slow leak they didn't find it and actually gave us BS tire pressure on the write up. I got home and it was 4 lbs below and our leak is not that fast. They could have easily done their job and upsold us 4 new tires. They upsold us on resurfacing front brakes but don't have ANY measurements on the wear and tear saying "any reputable mechanic will always resurface front only" but the quote was so high that it was a blessing that helped me find my new mechanic. So thank you for that.